Kansas City Star

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12442093, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I am disappointed to hear your delivery has not been corrected.  I was able to reach the carrier for this area and discuss your address and delivery with him.  He has assured me he will double check and make sure he is delivering to your home.  Please do not hesitate to let us know if this is not corrected.Sincerely,Connie C[redacted]

Thank you for bringing this issue to our attention.  According to our records, we do not have a customer under [redacted] at PO Box number supplied. However we do have a [redacted] in Spring Hill, KS. The account was stopped on 4/15/17. The amount due was written off on 4/15/17. We see on...

the account a letter was sent out on 4/17/17. The letter was probably generated before the write off was posted on the account. Ms. [redacted] does not have a balance due on the account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Customer service should make available local phone numbers to speak with The Star regarding issues rather than relying on overseas call centers, where service and solutions are severely lacking. The time lag to solve issues seems to be unusually long.
Regards,
[redacted]

We have spoken with the delivery carrier regarding newspaper misses to the subscriber's paper box and feel the issue has been addressed.  The deliveries should not be a problem, unless weather and road conditions interfer with delivery on the gravel road.Should the subscriber need to reach out to us, our customer service number is ###-###-#### or ###-###-####.Thank you,The Kansas City Star Customer Service Department

I am rejecting this response because: We shut down our account because they would never deliver the paper and requested a refund of the money paid in advance. We have not received that refund. 
Regards,
[redacted]

Revdex.comWe have contacted the carrier's supervisor and the distribution supervisor on this issue. According to our records, the account has been credited each time they did not receive their paper. As of now the customer has 21 days of credit on their account. Since the new system the credits do not show...

up on the billing statement. The customer can go online to see the credits by logging into their account. I given the supervisor their phone number as well.

Complaint has been sent over to our Distributor for investigation and resolution.  We apologize for the issues.  Credit for each missed paper was given on the account each time customer contacted customer service to report the missed paper.  We also have issued an additional credit of...

1 week for the inconvenience.  Thank you!.

Dear Revdex.com,   Account #51085992   Thank you for bringing this issue to our attention. We have received the complaint on 9/21/17   Ms. [redacted] has called in to complain about her delivery issue several times. We have sent complaints about the carrier to the supervisor and...

distribution supervisor.We are also having them investigate the issue on the delivery problem. We are going to have this problem rectified as soon as possible.        Sincerely,       [redacted] VIP Agent  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our billing statements note that our delivery will continue unless our customer service department is notified.  We did not show a notification, but we have cancelled all charges and notified [redacted] to close the file.  We do not impair personal credit.Our sincere apologies for any...

confusion regarding our delivery policy.Thank you,The Kansas City Star Customer Service Department

Dear Ms. [redacted],We are sorry to lose you as a subscriber. Your account was restarted after you cancelled because of a postcard order you had mailed in with a payment. It is attached. I have ensured that your account is completely cancelled and you are getting a refund of both the initial payment you...

made of $22.47 to get your account restarted and the check you provided with the postcard order worth the amount of $41.24. Because you pay with checks, all refunds must come from corporate [redacted] and take 10-14 business days. Please let me know if you have any further questions or concerns. [redacted]Audience Consumer Advocate[redacted]1729 Grand Blvd, Kansas City, MO 64108[redacted]###-###-####

Thank you for your email.  I am sorry for the delivery issues you have experienced.    Our Delivery department is truly working hard to solve these issues as soon as they possibly can.As requested I have sent information to our Corporate Office for a full refund.  It typically...

takes about 5-7 business days to receive.     If I can be of further service, please do not hesitate to contact me.Sincerely,  Rai H[redacted], Finance Department

Dear Ms. [redacted],After talking to Ms. [redacted] about her delivery issues I had finance extend her subscription to make up for her missed papers. I also touched base with the Lead District Manager and distribution company to elucidate any confusion their may have been about her account. I have...

followed up with the customer several times this week and her paper has continued to be delivered on time, in their yard and every day. The customer has expressed to me that she is once again happy with our delivery service.Please take this as the official notice that this matter as settled but know that I will continue to monitor her delivery to ensure that she will not have to resort to this again.Thank you for your help,Dakota C[redacted]Audience Consumer Advocate###-###-####

We sincerely apologize for the delivery issues the subscriber has experienced.  Our Delivery Services Manager, Ron D[redacted], has spoken with the subscriber and she is receiving the newspaper at this time.  Should the subscriber have further delivery issues, Ron D[redacted] can be reached at...

###-###-#### or rd[redacted]@kcstar.com.Thank you,The Kansas City Star Customer Service Department

We have contacted our distributor to make sure the carrier throws this paper every day.We have also checked back several times with Mr. [redacted].  He says he has been receiving the paper every day.  Wednesdaythrough Sunday.I made sure he had my name as well as Ron Dado’s the...

Distribution Services Manager and our phone numbers should he need to contact us in the future.

We sincerely apologize for the delivery issues the subscriber has experienced.  We would like to speak with the subscriber and have left messages for the subscriber to call our Delivery Services Manager, Ron [redacted].  Mr [redacted] can be reached at ###-###-####, or [redacted]@kcstar.com.  Our...

Customer Service Specialist, Phyllis [redacted], can be reached at ###-###-####, or p[redacted]@kcstar.com.Thank you,The Kansas City Star Customer Service Department

I am rejecting this response because:
because  they  did not  deliver the paper  today.
Regards,
[redacted]