Kansas City Star

Talked with the subscriber this morning.  They did receive a paper today.  I've sent a message to the carrier to please watch for this address and make sure they receive their paper on a daily basis.Gave the subscriber our local number to call if they should have any more problems.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I am disappointed to hear your delivery has not been corrected.  I was able to reach the carrier for this area and discuss your address and delivery with him.  He has assured me he will double check and make sure he is delivering to your home.  Please do not hesitate to let us know if this is not corrected.Sincerely,Connie C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12442093, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because: We shut down our account because they would never deliver the paper and requested a refund of the money paid in advance. We have not received that refund. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have spoken with the delivery carrier regarding newspaper misses to the subscriber's paper box and feel the issue has been addressed.  The deliveries should not be a problem, unless weather and road conditions interfer with delivery on the gravel road.Should the subscriber need to reach out to us, our customer service number is ###-###-#### or ###-###-####.Thank you,The Kansas City Star Customer Service Department

Revdex.comWe have contacted the carrier's supervisor and the distribution supervisor on this issue. According to our records, the account has been credited each time they did not receive their paper. As of now the customer has 21 days of credit on their account. Since the new system the credits do not show...

up on the billing statement. The customer can go online to see the credits by logging into their account. I given the supervisor their phone number as well.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Customer service should make available local phone numbers to speak with The Star regarding issues rather than relying on overseas call centers, where service and solutions are severely lacking. The time lag to solve issues seems to be unusually long.
Regards,
[redacted]

Complaint has been sent over to our Distributor for investigation and resolution.  We apologize for the issues.  Credit for each missed paper was given on the account each time customer contacted customer service to report the missed paper.  We also have issued an additional credit of...

1 week for the inconvenience.  Thank you!.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have contacted our distributor to make sure the carrier throws this paper every day.We have also checked back several times with Mr. [redacted].  He says he has been receiving the paper every day.  Wednesdaythrough Sunday.I made sure he had my name as well as Ron Dado’s the...

Distribution Services Manager and our phone numbers should he need to contact us in the future.

Talked with the carrier.  Another complaint I believe is due to us changing to a new system.  Carrier took down the address and promised to follow up.  I left a message for the subscriber to call me tomorrow and I will follow up with them as well!

Dear Ms. [redacted],We are sorry to lose you as a subscriber. Your account was restarted after you cancelled because of a postcard order you had mailed in with a payment. It is attached. I have ensured that your account is completely cancelled and you are getting a refund of both the initial payment you...

made of $22.47 to get your account restarted and the check you provided with the postcard order worth the amount of $41.24. Because you pay with checks, all refunds must come from corporate [redacted] and take 10-14 business days. Please let me know if you have any further questions or concerns. [redacted]Audience Consumer Advocate[redacted]1729 Grand Blvd, Kansas City, MO 64108[redacted]###-###-####

Our billing statements note that our delivery will continue unless our customer service department is notified.  We did not show a notification, but we have cancelled all charges and notified [redacted] to close the file.  We do not impair personal credit.Our sincere apologies for any...

confusion regarding our delivery policy.Thank you,The Kansas City Star Customer Service Department

We sincerely apologize for the delivery issues the subscriber has experienced.  Our Delivery Services Manager, Ron D[redacted], has spoken with the subscriber and she is receiving the newspaper at this time.  Should the subscriber have further delivery issues, Ron D[redacted] can be reached at...

###-###-#### or rd[redacted]@kcstar.com.Thank you,The Kansas City Star Customer Service Department

Our Finance Customer Services Representative, Phyllis G[redacted], spoke to the subscriber on November 13th, 2015.  Phyllis explained the billing error and adjusted the subscriber's account.   Our apologies for the billing error.Should the subscriber wish to contact Phyllis further, she can...

be reached at pg[redacted]@kcstar.comThank you,The Kansas City Star Customer Service Department

Dear Revdex.com,   Account #51085992   Thank you for bringing this issue to our attention. We have received the complaint on 9/21/17   Ms. [redacted] has called in to complain about her delivery issue several times. We have sent complaints about the carrier to the supervisor and...

distribution supervisor.We are also having them investigate the issue on the delivery problem. We are going to have this problem rectified as soon as possible.        Sincerely,       [redacted] VIP Agent  [redacted]

I am rejecting this response because:
because  they  did not  deliver the paper  today.
Regards,
[redacted]

Thank you for your recent email.  I have looked at the account and found that Ms. [redacted]s account was set to Auto Renew from the beginning of her subscription.   I am forwarding the information to Customer Service for theirreview and follow up with Customer Service.  I have...

requested a refund for both payments that were taken in error for a total of $34.82.   I apologize for this error, but please be assured it will be addressed immediately.   If I can be offurther Service, please do not hesitate to contact me.  Thank you,  Rai H[redacted],  The Kansas City Star, Finance department.