Kansas City Star

Dear Ms [redacted] ,After further investigation into [redacted] account, it had been stopped for lack of paymentBecause of her prior delivery issues finance applied a payment to the account for weeksOnce her account was restarted I contacted the distribution company and District Manager to ensure they knew to deliver to her residence and her delivery has been consistent sinceShe has my contact information if she has any further questions and concerns and I would continue to monitor her delivery however, I feel confident in saying that this issue has been resolvedThank you for your help with this matter.Dakota C***Audience Consumer Advocate###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Someone from the KC Star has finally been in touch with me, it bothers me that it took me months and so much effort to even get them to respond.Thank you for your help [redacted]

Dear Ms [redacted] ,Thank you for bringing this issue to my attentionI will answer this complaint in two parts:1)The account was cancelled due to owed balance and there was a payment in MayUnfortunately, the payment was received the day after the account was stoppedIf the payment had been applied earlier, the account may not have stoppedHowever, the payment would have only paid the customer through March because the payments were so behindLooking though the payments it looks like a few days late every month snowballed and some of the months were shortened due to premium paper editionsI have opted the customer out of those in an effort to prevent this from happening in the futureAlso, we bill for weeks, not a month, so that ultimately leads to billing cycles a year, not 12.2) The customer was offered to get the paper Wed-Sunday for weeks only $ Because of the -$balance on the account (even after the $payment was applied), the customer was probably no longer eligible for the promotionThe card will not be chargedI have waived the owed balance on the account and put weeks of service on the accountThis delivery will restart once the payment is processed on Monday, June It will be for day deliveryOnce the weeks is up the customer will receive a paper bill.I apologize for these issuesI encourage the customer to contact me directly in the future if they have any further inquiriesI will do everything to prevent this from happening again [redacted] Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/ [redacted]

Dear Revdex.com, Account # [redacted] Thank you for bringing this issue to our attentionWe have received the complaint on 11/6/As of 8/29/we no longer offer same day deliver M-SSunday is the only paper we redeliver on same dayCustomer can email [email protected] to have the weekly papers delivered on the next day truck for redelivery I’ve forward the complaint to MrBell about the messages left with himI’ve given him the phone number to call customer Sincerely, [redacted] VIP Agent

Dear Revdex.com, We have taken the customer off the mailing list

The Kansas City Star appears to have corrected the problem with the paper being delivered yesterday 3/ I got a call from Dakota at the Star as soon as they got the message from Revdex.com She gave me her direct line and called yesterday to confirm that the paper had been delivered She did a very good job With that being said, I do not believe that without the contact from Revdex.com, I wouldn't gotten the matter resolvedThank you very much for you assistance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: delivery problems continueReceived newspapers for awhile after initial complaintBut no paper was delivered at all Sat/July Received Saturday's paper on Monday/6th Regards, [redacted]

Dear Ms [redacted] Sorry for the tardiness of this response.After my initial contact with the customer I learned that she misses about papers a week and never receives re-deliveryI promised I would follow up with the Senior District Manager and the distribution company to ensure that she is being taken care ofThere are no complaints since I contacted the distribution companyI promised to follow up on Thursday, March 24.Thank you for your help in resolving this matter.Dakota C***Audience Consumer Advocate ###-###-####

Mr [redacted] ,We have contacted your carrier and the Senior Home Delivery Manager about your late deliveries on SundaysSatisfactory service is a high priority and we will work to improve our delivery everydayHowever, due to extenuating circumstances, we have no solutions to get the Sunday paper to you any earlier at this timeWe appreciate your readership[redacted] - VIP SpecialistThe Kansas City StarCustomer Service ###-###-####

Hello - this in not exactly a complaint...not sure how to update you about a previous complaint because that issues is closed; here is the file number: [redacted] Anyway, wanted you to know that "thanks" to your involvement and help my issues has been resolved...at least for the past two days, and for the most part, since your involvement, the follow up effort and communication has been much improved at The StarThanks again for your help and providing this avenue to have a voice when needed!

Our finance customer service representative spoke to the customer on December 17th, as well as, wrote off all charges on the account The phone number was placed on the Do Not Call List by subscriber request We sincerely apologize for phone calls made to the subscriber about their account, and delivery problems they may have experienced.Thank you,Finance Customer Service DepartmentThe Kansas City Star

I have had no luck contacting subscriber Their phone is not working Unfortunately they have stopped delivery.I have sent them an email with my name and phone number if in the future they would give us another chance and assurance that I will work with them until they are satisfied!

Ms [redacted] ,Thank you for reaching out to us regarding your recent delivery service concerns There has not been a change in the carrier delivering this area, so we will investigate and work to quickly correct your service I have credited your account an additional five days Please do not hesitate to let us know if you have any further delivery issues.Sincerely,Connie C***Audience Administration and Operations Support Manager - Midwest Region

this KC Star attachment,sent to the Revdex.com,that showed they had sent me this email, was NEVER actually sent to me by the KC Star!!!!!! [redacted] 2:PM (hours ago)to Better

I am sorry I didn't respond to the complaint I filed The Kansas City Star did get in touch with me and so far I have been receiving my papers thanks to you after you talked to them I really appreciate all that you did to resolve this problem

Our Customer Service Representative, [redacted] , spoke with the subscriber on April 24th, [redacted] also sent messages to the carrier regarding the missed deliveries, and she credited the subscriber for missed deliveries The subscriber was asked to call [redacted] at ###-###-#### should she have further issues with delivery.Thank you,The Kansas City Star Customer Service Department

Ms [redacted] ,After receiving the refund this customer had requested in his initial complaint, he rejected our request to settle this complaint because he wanted a formal letter of apology signed from our CEOUnfortunately I am unable to provide that to him however, attached is a formal letter of apology that I wrote and signed and have mailed out as of todayPlease understand that we are deeply sorry that we could not fix his neighborhood delivery issues before he canceled his subscription but all signs indicate that delivery in that neighborhood has improved and I would be more than willing to work with him to get a paper in the future.Thank you for your attention to this matter,Dakota C***Audience Consumer Advocate###-###-####

Spoke with the carrier and she will talk to the driver and make sure he delivers a paper every day! Also spoke to Mr [redacted] and told him I had talked with the carrier and they will keep an eye on his address I told the subscriber to keep in touch with me if there is anything else we can help with

Dear [redacted] ,After my initial phone call made on February 24, I heard that their delivery had improved substantiallyI contacted the Lead District Manager and the distribution company to ensure that this neighborhood and customer was being thrown to correctlyI follow up phone call today proved to me that their delivery issues have been resolved.I promised the customer I would continue to follow up with him to ensure that he is getting a complete paper delivered to his residence on time on Tuesday, March He also talked of a few of his friends delivery issues in which I encouraged him to give them my contact information so that we may resolve any of their issues as wellThank you for helping me ensure this customer has a satisfactory service provided to him from the Kansas City StarDakota C*** Audience Consumer Advocate###-###-####

Thanks to your help this was taken care of very quickly Thank you [redacted] ***