Kansas City Star

Dear Revdex.com, Account #400437047Thank you for bringing this issue to our attentionWe have received the complaint on 12/12/The customer stopped the paper on 11/12/that included the TV GuideHe restarted the paper on 12/6/with the special promoThis price does not include the TV GuideYou must purchase the Guide along with the promotionThis was not done with the telemarketer who sold him the subscription Customer can restart the TVThe price is per weekSincerely, [redacted] VIP Agent [redacted] [email protected]

We are sorry for the inconvenience of Mrand Mrs [redacted] delivery issuesAfter following up with the customer today, I was informed that their paper was deliveredTheir account was also credited for papers on November 3, and papers on November This extended their paper subscription expiration date from December to December The customer was informed that as per our missed paper policy, there will be no difference in the amount they are paying to renew but we extended their subscription out for the dates they were missedI have encouraged them to keep us informed of their delivery as to better prevent this from happening again

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

On August 26th, 2015, our Delivery Services Manager, Ron D***, contacted the subscriber and was told the newspaper was being received Should the subscriber wish to contact MrD [redacted] further regarding delivery issues, he can be reached at [redacted] .Our sincere apologies for the delivery issues the subscriber experienced.Thank you,The Kansas City Star Customer Service Department

Ms [redacted] , In reference to complaint # [redacted] Ms [redacted] Grain Valley, MOAfter contacting the customer and the distributor, to resolve their delivery issues, I am happy to report that Ms [redacted] has been receiving regular paper delivery at their residence since the initial complaint was filedI have promised to regularly fallow up with the customer and have provided my information if further contact is necessary Regards,Dakota C*** Lead VIP Representative###-###-####

I spoke with Ms [redacted] yesterday evening and will make sure her delivery is sight verified and corrected.Sincerely, [redacted] Audience Distribution and Delivery Director

Mr. [redacted] ,We apologize for the inconvenience of your missed papers. According to my records the Customer Service Department dispatched all of your complaints and extended your subscription paid through date from 3/9/17 to 4/9/17. Although I don't see any complaints on the account since 11/28, I... sent an email to the District Manager of this route. I have also sent your request to re-evaluate which routes are owned by distributors and which routes have country carriers throw them to the the Senior Home Delivery Manager. Please continue to contact the Customer Service Department as all of our reporting of problem areas go through them. They are also capable of dispatching messages directly to the carrier and charging them for papers that are not being thrown. Thank you for your readership.

Dear Ms. [redacted] ,After contacting Mr. [redacted] last week and monitoring his delivery this week, we both agree that his delivery has substantially improved. He only received one Sunday paper this week but I had another copy specially delivered to his residence today, before he arrived home from work. I contacted the distributor to ensure that he receives both Sunday Stars next week and promised to follow up with Terri next week.I really appreciate Mr. [redacted] s patience and understanding as we worked through this matter and look forward to hearing from him in the future.Regards,Dakota C***Audience Consumer Advocate816-234-4150

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Subscriber has been receiving regular service. Very happy about that. She has local number if she needs help in the future!

Thank you for your recent email I have looked at the account and found that Ms [redacted] s account was set to Auto Renew from the beginning of her subscription I am forwarding the information to Customer Service for theirreview and follow up with Customer Service I have requested a refund for both payments that were taken in error for a total of $ I apologize for this error, but please be assured it will be addressed immediately If I can be offurther Service, please do not hesitate to contact me Thank you, Rai H [redacted] , The Kansas City Star, Finance department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am rejecting this response because: because they did not deliver the paper today Regards, [redacted]

I am rejecting this response because: This is still not resolved A 'carrier' from Lees Summit contacted us on Thursday, 1/29/and told us our carrier would resume delivery of the paper on 2/3/- we still have no paper!!!! We were told by the Kansas City Star on Tuesday, 2/3/that a representative would contact us - no contact Still no paper!

Dear Ms [redacted] Thank you for bringing this matter to my attentionI alerted the District Manager in charge of delivery of this area about what was happeningHe checked in with the carrier, they didn't get notified via bundle tops that this customers paper had been restartedWe adjusted her draw and notified her to start delivery immediatelyThe customer hasn't missed a paper since May 2, she was supposed to start her subscription on April I have credited her account for days and provided my contact information for any further issuesI encourage the customer to wait and make sure her delivery issues have been resolved before accepting or rejecting the complaint Thank you,Dakota C***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

Dear Revdex.com, Account # [redacted] [redacted] W [redacted] **Liberty MO 64068-3246Thank you for bringing this issue to our attentionWe have received your complaint on 8/3/2017.According to our records, this was completed with a phone call from the customer on 8/2/The amount due was written off and account has beenclosed VIP Agent###-###-#### [redacted] [redacted] S [redacted] VIP Agent###-###-#### [redacted]

Thank you for bringing this issue to our attention According to our records, we do not have a customer under [redacted] at PO Box number suppliedHowever we do have a [redacted] in Spring Hill, KSThe account was stopped on 4/15/The amount due was written off on 4/15/We see on the account a letter was sent out on 4/17/The letter was probably generated before the write off was posted on the accountMs [redacted] does not have a balance due on the account

And yet another pleasant person has been receiving the paper just fine.Again, she has both my number and customer service

Please see attached

Mr [redacted] I am sorry for the missed deliveries A new carrier began delivering the area January 13th so we will work with him to correct and sight verify your delivery the next few days.When we credit your account, it moves your pay through date forward As an example, if your account were paid through February 2nd and we credit your account two days, it moves your pay through date to February 4th This delays when your next statement is sent and payment is due I'm sorry for any misunderstanding regarding this matter.Sincerely, [redacted] Distribution and Delivery Director