Kansas Department of Social and Rehabilitation Services

Dear Mr [redacted] , Thank you for contacting us through the Revdex.comI apologize that Carbonite can no longer meet your online backup needsWe have responded to your request through our Customer Service center on 8/18/We will need verification to complete your request Regards, [redacted] Solutions Team Specialist Carbonite, Inc

Hello [redacted] ,Thank you for your responseI have spoken to [redacted] and he informs me that you have come to a mutual resolution on your case Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Revdex.com,After the initial call, we called this user back and spent an hour with her on the issueHer technical issue has been resolvedHer main complaint is that our agent referred to her as Ma'amWe knew that this was something she did not appreciate and the agent slipped at the end of the hour call and referred to her as ma'amHe certainly did not mean to get her aggravatedHer issue has been resolvedHe will be calling her tomorrow to apologizeRegards, [redacted]

Hello Ms [redacted] , Thank you for contacting us through the Revdex.comI apologize for the confusion with your auto renewalWe do see that your auto renew was deactivated on 4/16/but your account was set to renew on 4/1/We have refunded your purchase that occurred on 4/16/back to your ***I have added months to your subscription as a courtesyI have asked one of our Customer Advocates to reach out to you to resolve any outstanding issues Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Hello Mr***, Thank you for contacting us through the Revdex.comWe appreciate your feedback regarding your recent support sessions involving internet speed and throttlingCarbonite has removed throttling from all of our serversThrottling has been removed from all existing and new usersI can see that all of your day free trials have had excellent upload speedsYou uploaded approx373GB in daysThat is an average of almost 25GB per dayYour current day free trial has uploaded approx80GB in daysWe advertise that you may experience up to 10Mbps with the speed of your Internet connection being the primary factor for the speed of your backupYou s [redacted] that your Internet connection allows you up to 22MbpsPlease note that both of these are ‘up to’ meaning that you will not always be allowed the maximumOther factors that could impact your upload speed are, the speed of your computer, the amount of data you have selected for backup, your computers hibernation and sleep settingsYou may also want to check with your ISP to see if they are imposing a monthly upload allowance and when you hit that allowance, your speeds will decreaseThank you for considering Carbonite for your online backup needsSincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Hello Ms [redacted] , Thank you for contacting us through the Revdex.comI apologize that we did not respond to your request for a refund of the unwanted renewal I have had the automatic renewal purchase refunded back to your credit card todayThank you for being a valued Carbonite customer Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Hello [redacted] Thank you for contacting us through the Revdex.comWe have responded to your request for a refund through our Customer Support Center Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Dear Mr [redacted] , Thank you for contacting us through the Revdex.comI have reviewed your account and listened to your phone call with [redacted] on 9/14/@11:39AMThere was no mention of a refund or cancellation at this timeI do apologize for the miscommunicationAs a courtesy, we have issued a pro-rated refund to your accountI’m sorry that Carbonite can no longer meet your backup needsRegards, [redacted] Solutions Team Specialist Carbonite, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hello Mr [redacted] , Thank you for your responseI apologize for misinformingyouYour account had actually auto renewed on 9/5/Our logs show that theAuto Renewal was deactivated on 9/23/Carbonite does not change expirationdatesYou have been refunded and the auto renew is deactivatedYour accountis no longer active and you will not incur any further charges Sincerely, [redacted] Solutions Team SpecialistCarbonite, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I do realize that I'm on my 3rd trial, as I've said..."I want to purchase this product" The problem is still that the program isn't using the speeds allocated for it.I have tried with two different sets of files Photos, which are the small files you're speaking of and audio, which are the fewer but larger files you referred to In both instances, the program acted the same and would not use the allocated speeds This is the only one program out of that isn't using it I'm not sure why you're saying that I'm getting good speeds? 373GB of data in days is just over 1Mbps Upstream...and that is NOT a good speed Even now, I'm days into this trial and have 191GB backed up...which averages right at 2Mbps Upstream These are the results I'm getting.Since I've been conversing with you through the Revdex.com, I have seen the speeds increase I don't know whether your engineers found something or switched something while they were looking...but I have seen good speeds during this back and forth It is still not consistent as of yet, so I will keep an eye on it A big portion of that 191GB's is only in the last few days.In the meantime, if you look at the numbers...those are NOT good speeds...and this is what I've been getting from this program Again, I have no bottlenecks on this end and I'm only trying to figure out the problem If this program were using the speeds alloted (the same as the other two program, I'd expect the same average of about to 12Mbps Up Even if I was even getting the "up to 10Mbps", I would have the same 191GB's done in two days and the 373GB's in just under days...as it is with the other two programs I understand that you can't speak to the results of two other programs, I only do so because they are competitors and the only real comparison I can makeThey both offer unthrottled upload speed, It's just that I can actually see the speeds by the results.] Regards, [redacted] ***

Hello Ms [redacted] , Thank you for contacting us through the Revdex.comYour subscription was automatically renewed on 7/30/because automatic renewal was selected at the time of the original purchaseI am sorry that Carbonite can no longer meet your online backup needsWe have refunded the charge, in full, back to your credit cardSincerely, [redacted] Solutions Team Specialist Carbonite, Inc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Right? And the check is in the mail Regards, [redacted]

Dear Mr***, Thank you for contacting us through the Revdex.comI am sorry that some of your files were not restoredI have reviewed your cases and see that the times you contacted Carbonite this year were not related to your missing filesCarbonite can only restore files that were backed upCarbonite does not make any changes to your files and therefore cannot corrupt filesAs a courtesy, we will refund the last renewal to your [redacted] ending in *** Regards, [redacted] Solutions Team Specialist Carbonite, Inc

Dear Ms***, Thank you for evaluating our free day, no obligation, trial from 4/22/to 5/7/Our consumer trials are daysDuring that time you are able to utilize all of Carbonite’s features to determine if you would like to convert to a full subscriptionWe offer one, two and three year subscriptionsAs stated in our knowledge base at, [redacted] , We'll remind you about your trial's expiration before it actually expires to give you enough time to renewWe know that you may not be sure how you'd like to continue with Carbonite, so we keep your backed up data on our servers for days after your trials endsThis gives you time to decide which Carbonite subscription you'd like to purchaseHowever, after the trial version expires, you must purchase a subscription if you wish to restore your dataNote: If you uninstall Carbonite during your free trial and do not reinstall, your backup will be automatically deleted after seven daysYour data will remain on our servers for more daysThank you for taking advantage of our trial and for considering Carbonite Regards, [redacted] Solutions Team Specialist Carbonite, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I received an email that they will be refunding $59.99, which was what I requestedThank you for resolving this issue Regards, *** [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Dear Ms***, Dear Ms***,Thank you for contacting us through the Revdex.comI am sorry that you suffered a hard drive crash on your ***I have worked with *** and our legal department to reimburse you for all monies paid to CarboniteI see that *** has contacted you through
Case ***Please respond to that case confirming the requested information so we are able to process your refund Regards,***Solutions Team SpecialistCarbonite, Inc