Kansas Department of Social and Rehabilitation Services

This was approved to be a full refund. I apologize for the confusion.Regards,[redacted]Solutions Team SpecialistCarbonite, Inc.

Dear Mr. [redacted],   Thank you for contacting us through the Revdex.com. Carbonite’s product is a paid service with a start and end date. Prior to expiration, Carbonite sends multiple emails to the account on file stating the account is set to expire and providing instructions to renew your...

subscription or restore your data before it is purged from servers. As a courtesy, we hold customer data for 30 days post expiration to allow time to renew or recover data. More information about account expiration is available to the public on the support section of Carbonite’s website, here. Carbonite’s Product Terms and Conditions, which are agreed to at the time of purchase also state: “Incomplete or incorrect Account information, or failure to pay fees when due, will result in inactivation of Your Account, the cancellation of Your subscription and deletion of Your User Data.”   Carbonite provides end users with ample notices of account termination and the results of such termination. We also provide end users with an additional 30 days after expiration of the account to download their data, time in which Carbonite is not being paid for such service.   Regards,   [redacted] Solutions Team Specialist Carbonite, Inc.

Dear Ms. [redacted], Thank you for contacting us through the Revdex.com. I am sorry to hear that Carbonite can no longer meet your online backup needs. I have looked at your account and see that you have been receiving bonus months that were offered to you at no charge, extending your expiration date out to...

4/20/19. You were not charged for that bonus time. As a courtesy, I have sent your request through our Customer Service center today, 04/12/2018. Your request is being processed.   Regards, [redacted] Solutions Engineer 1 Carbonite, Inc.

Dear Mr. [redacted],Thank you for contacting us through the Revdex.com. I apologize that Carbonite can no longer meet your online backup needs. We have responded to your request through our Customer Service center on 7/8/2016.  Regards,[redacted]Solutions Team SpecialistCarbonite, Inc.

Revdex.com:I will let you know IF/WHEN the refund is received.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Ms. [redacted], Thank you for contacting us through the Revdex.com. I am sorry to hear that Carbonite can no longer meet your online backup needs. I have sent your request through our Customer Service center today, 01/11/2018. Your request is being processed.   Regards, [redacted] Solutions Team...

Specialist Carbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I do realize that I'm on my 3rd trial, as I've said..."I want to purchase this product".  The problem is still that the program isn't using the speeds allocated for it.I have tried with two different sets of files.  Photos, which are the small files you're speaking of and audio, which are the fewer but larger files you referred to.  In both instances, the program acted the same and would not use the allocated speeds.  This is the only one program out of 3 that isn't using it.  I'm not sure why you're saying that I'm getting good speeds?  373GB of data in 30 days is just over 1Mbps Upstream...and that is NOT a good speed.  Even now, I'm 9 days into this trial and have 191GB backed up...which averages right at 2Mbps Upstream.  These are the results I'm getting.Since I've been conversing with you through the Revdex.com, I have seen the speeds increase.  I don't know whether your engineers found something or switched something while they were looking...but I have seen good speeds during this back and forth.  It is still not consistent as of yet, so I will keep an eye on it.  A big portion of that 191GB's is only in the last few days.In the meantime, if you look at the numbers...those are NOT good speeds...and this is what I've been getting from this program.  Again, I have no bottlenecks on this end and I'm only trying to figure out the problem.  If this program were using the speeds alloted (the same as the other two program, I'd expect the same average of about 10 to 12Mbps Up.  Even if I was even getting the "up to 10Mbps", I would have the same 191GB's done in two days and the 373GB's in just under 4 days...as it is with the other two programs.  I understand that you can't speak to the results of two other programs, I only do so because they are competitors and the only real comparison I can make. They both offer unthrottled upload speed, It's just that I can actually see the speeds by the results.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for contacting us through the Revdex.com. I apologize that Carbonite can no longer meet your online backup needs. We have responded to your request through our Customer Service center on 8/18/2016. We will need verification to complete your request.   Regards, [redacted]...

Solutions Team Specialist Carbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I need my files, as I told the attendant, I was having trouble login. I believe this is an strategy to force customers to pay for a year subscription to rip you off.
Regards,
[redacted]

Hello Ms. [redacted],Thank you for contacting us
through the Revdex.com. I am sorry that you had issues with your restore sessions
causing duplication on your computer. Our agents go through extensive training,
both technical and customer service oriented. We understand the sensitivity and
security issues...

that are involved when we remote into a user’s computer. I do
apologize if you felt that we were not performing to the utmost standard. We
will be reviewing all of your support calls to understand how we can improve. I have asked one of our Senior
Escalation members to contact you to assist with removing the duplicate
restores. Thank you for giving us the opportunity to make this right.Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 NO ONE HAS CALLED TO FIX MY ISSUE AND ITS BEEN CLOSE TO A WEEK NOW!    
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello Ms. [redacted], Thank you for contacting us through the Revdex.com. I am sorry that you had issues with your [redacted] restore. I see that our escalations technician, [redacted] will be following up with you today as promised through our secure support portal. He will assist you in reaching a mutual...

resolution.   Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Hello Ms. [redacted],   Thank you for contacting us through the Revdex.com. I apologize that you were unaware of the recurring billing on your Carbonite account. We appreciate you verifying your account on 1/4/16. We have refunded your latest renewal back to your credit card. Please allow 24 to 48 hours...

for the credit to post.   Sincerely,   [redacted] Solutions Team Specialist Carbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. It appears that most employees like to DEMEAN the customer...do whatever they can to make the matter worse. Training is NEEDED desperately by this company to learn how to NOT DEMEAN a customer!!! 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for contacting us through the Revdex.com. I am very sorry that your deleted account was charged with auto renew. We have issued a full refund to your [redacted] ending in [redacted] on 4/19/17. The auto renew has been deactivated and your information was removed from our servers.  ...

  Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Hello Ms. [redacted], Thank you for contacting us through the Revdex.com. Your subscription was
automatically renewed on 7/30/15 because automatic renewal was selected at the
time of the original purchase. I am sorry that Carbonite can no longer meet your online
backup needs. We have refunded the charge,...

in full, back to your credit
card. Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company has provided my requested prorated refund and all accounts have now been closed with the company.
Regards,
[redacted]