Kansas Department of Social and Rehabilitation Services

Revdex.com:No, it has not been resolved. Because they charged me, my checking account was charged a NSF fee of $30. I want that refunded as well, and they know this. I have also told them that "giving" me 2 free months is useless as I have gone to [redacted] for my backup needs on my computers. They also know this. So, "giving" someone 2 free months who does not have an account does not make any sense, does it? No, this has NOT been resolved. [redacted]

Hello Mr. [redacted], Thank you for responding and I apologize that there was a misunderstanding. [redacted] will be reaching out to you to follow up and resolve your case. Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Hello Ms. [redacted],   Thank you for contacting us through the Revdex.com and for being a loyal customer for over 2 years. I am happy to hear that [redacted] was able to contact you to assist with restoring your Access database files. I have added a month to your subscription as a courtesy. Please let us...

know if you need further assistance.   Sincerely,   [redacted] Solutions Team Specialist Carbonite, Inc.

Hello Mr. [redacted], Thank you for contacting us through the Revdex.com. I have researched your issue and seethat our records indicate that you contacted us on 9/25/14 per Incident[redacted] requesting a refund because you no longer had the computer. On9/25/14, we replied asking for verification of...

your account. On 9/30/14 @12:06PM, we received verification of the account and credit card information. Wethen processed a refund of $59.99 on 9/30/14 to your [redacted] ending in [redacted]per your request. You received confirmation of that refund at [redacted]@yahoo.com.Per Carbonite’s refund policy and discussed with you upon issuing your refund,once your account is refunded, any data that was contained on our servers is nolonger available.  We then see that on 7/14/15, you installed a free, no obligation trial on acomputer named [redacted]. The trial expired on 7/29/15. It was never converted to apaid subscription but we suspended that data deletion until 9/26/15. I see fromyour support that the data you were looking for was on the subscription thatyou had refunded. You are still able to access both of your mobile devices atno charge. I do apologize that your data is no longer available, however, thiswas per your instructions to issue a refund for the unwanted renewal back on9/30/2014. Sincerely,[redacted]Solutions Team SpecialistCarbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Mr. [redacted], Thank you for contacting us through the Revdex.com. I apologize for the confusion with your restore. I have reviewed your support sessions and see that we provided you with assistance and offered to have our Tier 2 escalation team take over your case but that was not utilized. As a...

courtesy we will be refunding your Invoice [redacted]. We will be contacting you through our support to confirm your account.Regards, [redacted]Solutions Team SpecialistCarbonite, Inc.

Hello Mr. [redacted], Thank you for contacting us through the Revdex.com. We appreciate your feedback regarding your recent support sessions involving internet speed and throttling. Carbonite has removed throttling from all of our servers. Throttling has been removed from all existing and new users. I can see...

that all 3 of your 15 day free trials have had excellent upload speeds. You uploaded approx. 373GB in 15 days. That is an average of almost 25GB per day. Your current 15 day free trial has uploaded approx. 80GB in 4 days. We advertise that you may experience up to 10Mbps with the speed of your Internet connection being the primary factor for the speed of your backup. You s[redacted] that your Internet connection allows you up to 22Mbps. Please note that both of these are ‘up to’ meaning that you will not always be allowed the maximum. Other factors that could impact your upload speed are, the speed of your computer, the amount of data you have selected for backup, your computers hibernation and sleep settings. You may also want to check with your ISP to see if they are imposing a monthly upload allowance and when you hit that allowance, your speeds will decrease. Thank you for considering Carbonite for your online backup needs. Sincerely, [redacted] Solutions Team Specialist Carbonite, Inc.

Dear Ms. [redacted], Thank you for evaluating our free 15 day, no obligation, trial from 4/22/17 to 5/7/17. Our consumer trials are 15 days. During that time you are able to utilize all of Carbonite’s features to determine if you would like to convert to a full subscription. We offer one, two and three...

year subscriptions. As stated in our knowledge base at, [redacted], We'll remind you about your trial's expiration before it actually expires to give you enough time to renew. We know that you may not be sure how you'd like to continue with Carbonite, so we keep your backed up data on our servers for 15 days after your trials ends. This gives you time to decide which Carbonite subscription you'd like to purchase. However, after the trial version expires, you must purchase a subscription if you wish to restore your data. Note: If you uninstall Carbonite during your free trial and do not reinstall, your backup will be automatically deleted after seven days. Your data will remain on our servers for 4 more days. Thank you for taking advantage of our trial and for considering Carbonite.   Regards, [redacted] Solutions Team Specialist Carbonite, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I was told I would get a "pro-rated" fee and the manager laughed when I told him that was unacceptable.  He questioned why it took  me so long to complain.  It did NOT take me that long. I called in several times. I basically spent a month on the phone with one customer service person trying to get music back.  Which, the same thing happened the year before.  It's always the customers fault....until finally they agreed it was a glitch on Carbonite's end.  I had to call in twice yesterday, because, the first time the system was down.  Did not surprise me in the least, that was par for the course.  I subscribed for many years, hoping the "glitches" would be fixed and it was not.  I was to provide a long list of information for quick refund....then the manager ([redacted]) called back informing me that the refund department would only refund pro-rated fee and the check would be in the mail (6 to 8 weeks).  Yeah, the check is in the mail.  There is a reason that is such a cliche.  I have no trust in this company or it's representatives.  They are, obviously, coached to lie and blame the customer.  I want my $172.68 refunded to the account I provided and to be done with this entire ordeal. 
Regards,
[redacted]