Kapsalis Hardwood Flooring

Our Customer Care team reached out today(2/7/17) to [redacted] regarding his filed Revdex.com ComplaintOur agent left a voicemail for MrReed who returned our agent's call; the agent updated [redacted] shipping address information to ensure future orders ships out via ***As per our agent, the customer was satisfied with the call back and resolution

We are issuing a refund check for $to the customer

Complaint: [redacted] I am rejecting this response because: "Soon," coming from a department that assured me return of my funds in 3-business days, eight business days ago, is not acceptableFrankly you're insulting my intelligenceI waited hours to respond to this, hoping your company might be a little more responsive than when I contacted you last weekThe only acceptable response is full return of the funds that were fraudulently taken from my accountHonestly mistakes like this have happened to me before and the funds were promptly returned via a credit at the point of saleWhy is The Vitamin Shoppe so much more difficult to deal with? Is this really how you treat customers? Regards, [redacted] ***

We have looked up the order in question and the order contained item and had a quantity of three orderedThe order did ship complete and we apologize if our email communication stated other-wiseWhen we receive orders we process them as quickly as we can to get orders out to our customers and unfortunately when we were contacted to cancel this order we could not do soThe order does fall under our day return policy and can be returned if you are unsatisfied

Complaint: [redacted] I am rejecting this response because:1) I did not receive any email from vitaminshoppe.com (FYI: I checked the junk/spam folder of my email.)2) Vitaminshoppe.com didn't answer my question with regards to their customer service on phone who took my credit card info but did not place an order for me.3) I prefer them to contact me by email, not comfortable giving them info over the phone Regards, [redacted] ***

Our flash sale for 15% off did have exclusions and one of the exclusions was Sports Nutrition itemsAt the time of our sale the Sports Nutrition exclusion was clearly displayed in the banner with the notification of the saleThe item in question Optimum Nutrition 100% Gold Standard Whey is a sports nutrition item and would not be part of the saleWe do apologize if you believe you were mislead as that was not our intention

We have reached out to the customer via phone and email but haven't been able to connectThe BodyTech BOGO 1/off ended I week earlier than the Vitamin Shoppe BOGO 1/off this year

We definitely apologize for the orders that were cancelledUnfortunately, the orders were cancelled automatically by our system as our store didn’t process the order on their end in the allotted timeWhen we cancel an order we send an email to inform customers of the cancellation and apologize that you didn’t receive this emailWe have reached out by phone to see if you are interested in re-entering the order but we were not able to reach youWe have also sent you an email so we can connectAgain we do apologize for this inconvenience and hope we can connect to re-enter your order

We reached out to [redacted] via phone and email to resolve the issue but have not heard back as of yet We're happy to make things right with [redacted] once we get in touchCarlos

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

spoke to [redacted] and resolved this matter by offering her a $in house credit for the inconvenienceThe customer was very happy with the resolution [redacted]

Contacted Mr [redacted] and informed him that his new order has been placed and approvedorder should arrive within a few days.Mr [redacted] was happy with this outcome[redacted] ***

We reached out to Mr [redacted] via email on July 7th and have not received a response We called and left a voicemail with instructions on how to reach us to have this matter resolved.We will await his response[redacted]

We reached out to [redacted] ***r via email on Dec 8th In the email we offered to send him the product he desired for free.Unfortunately we have not heard back~Carlos

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

H* ***My apologies for taking additional steps
to reach out to you outside of the Revdex.com portalI apologize for your most recent experience at our retail store in regards to our BOGO promotion.How can we resolve this poor experience and win you back as a customer? Sincerely, Bryan S*** ***

Complaint: ***
I am rejecting this response because: *** promised me a refund in May of This is more nonsensePlease have them send me a refund & I will be done with this companyGive me also the # for " ***"My # is ###-###-####.
Regards,
*** ***

We have discussed this issue with Mr*** and we’ve issued him a gift card for his experienceWe will also honor his return and refund on his next store visitWe will be discussing the experience with the store staff internally to improve all customers shopping interactions going forwardWe
certainly apologize for this and thank Mr*** for bringing it to our attention

Complaint: ***
I am rejecting this response because: I was unable to speak to the customer service agent - she only spoke chinese or some strange language. I hung up as Vitamin Shoppe was of no help to resolve this issue.
Regards,
*** ***