Kapsalis Hardwood Flooring

We definitely apologize for the orders that were cancelled. Unfortunately, the orders were cancelled automatically by our system as our store didn’t process the order on their end in the allotted time. When we cancel an order we send an email to inform customers of the cancellation and apologize...

that you didn’t receive this email. We have reached out by phone to see if you are interested in re-entering the order but we were not able to reach you. We have also sent you an email so we can connect. Again we do apologize for this inconvenience and hope we can connect to re-enter your order.

We reached out to [redacted]r via email on Dec 8th.  In the email we offered to send him the product he desired for free.Unfortunately we have not heard back. ~Carlos

We reached out to Mr. [redacted] via email on July 7th and have not received a response.  We called and left a voicemail with instructions on how to reach us to have this matter resolved.We will await his response.[redacted]

Contacted Mr. ** and informed him that his new order has been placed and approved. order should arrive within a few days.Mr. ** was happy with this outcome.[redacted]

We are sorry that your order was returned back to us. We've doubled checked our systems and we issued a refund of $32.67 on 8/8/16.

Complaint: [redacted]
I am rejecting this response because:1) I did not receive any email from vitaminshoppe.com (FYI: I checked the junk/spam folder of my email.)2) Vitaminshoppe.com didn't answer my question with regards to their customer service on phone who took my credit card info but did not place an order for me.3) I prefer them to contact me by email, not comfortable giving them info over the phone.
Regards,
[redacted]

My name is Bryan and I'm the Customer Care Supervisor on duty here at our Corporate call center. First and foremost, I would like to apologize about your very first order with us and the experience with the items that were on backorder after the order was originally placed.I currently see a few of...

these items have a tentative in-stock return date of on or before September 14th and a few other items with a tentative in-stock return date. Depending on the inventory available at the time the order was placed, our website may have not had a chance to update these items and their availability status. Nonetheless, I see that our of the backorder items this equates to approximately $40.00, therefore, as a form of resolution I'd like to send you a $40.00 gift card for your very next in-store or online purchase with our company. Can you please confirm your address where I can send this gift card to? Thank you, have a happy and healthy day!

We have looked at the transaction and the multivitamin purchased didn’t qualify for our sale. To qualify for the sale the multivitamin purchase had to be $14.99 or more. The multivitamin purchased in the disputed transaction fell a bit short of $14.99. However, we will send a free vitamin D3 to Ms....

[redacted]. We apologize for any inconvenience.

I have emailed the customer directly to offer a resolution

We have looked up the order in question and the order contained 1 item and had a quantity of three ordered. The order did ship complete and we apologize if our email communication stated other-wise. When we receive orders we process them as quickly as we can to get orders out to our customers and...

unfortunately when we were contacted to cancel this order we could not do so. The order does fall under our 30 day return policy and can be returned if you are unsatisfied.

We reached out to [redacted] via phone and email  to resolve the issue but have not heard back as of yet.   We're happy to make things right with [redacted] once we get in touch. Carlos

Our flash sale for 15% off did have exclusions and one of the exclusions was Sports Nutrition items. At the time of our sale the Sports Nutrition exclusion was clearly displayed in the banner with the notification of the sale. The item in question Optimum Nutrition 100% Gold Standard Whey is a...

sports nutrition item and would not be part of the sale. We do apologize if you believe you were mislead as that was not our intention.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Could you please forward my address: [redacted] to the business, so that I may receive the $40 gift card in the mal, as a resolution?  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.