Kapsalis Hardwood Flooring

Complaint: ***
I am rejecting this response because:
Again, the company knows full well that the Google Shopping lists many merchants when looking for an item. Google Shopping also display special offers on these items if the vendor (Vitamin Shoppe) elects to have a special offer. Because of the special offer, customers will click through google shopping and will land on the said companies product page. This is the first time you would arrive at Vitamin SHoppes website, and no where does it say these terms. Onlyl when you go to check out are you informrmed, otherwise you would have to specifically navigate the site to find the terms as stated in the accused response. Again, Vitamin SHoppes ignored the accusation and defended something different other than what they were charged. Vitamin Shoppe dishonorably offers a Special Offer on Google Shopping. The industry terms this click bait. It is frowned upon, is a shady business practice, and Vitamin Shoppe should be punished
Regards,
*** ***

We are sorry that you feel we were trying to push the Vitamin Shoppe Brand items on you and that was not the caseWe were just trying to let you know of other promotions we had as we do not price matchThe below information is taken from our website.PricingWhat is your price matching policy?The
Vitamin Shoppe offers competitive prices for all of our itemsWe do not price match competitor website prices or promotions

Complaint: ***
I am rejecting this response because:Merchant is unwilling to respond to customer concerns through the Revdex.com
Regards,
*** ***

Our Customer Care team reached out today(2/7/17) to *** *** *** regarding his filed Revdex.com ComplaintOur agent left a voicemail for MrReed who returned our agent's call; the agent updated *** *** shipping address information to ensure future orders ships out via ***As per our agent, the
customer was satisfied with the call back and resolution

Hi *** *** My name is Bryan and I'm the supervisor in our corporate customer care centerWe do apologize and I will be contacting you soon to ensure this is properly addressed and resolved

Complaint: ***
I am rejecting this response because it does NOT address the fundamental lack of communcation which was requested(to be contacted by a manager almost two weeks ago!)Furthermore if this companies prices were so competitive then why would their largest competitor, ***, be offering the same product at a 25-30% price reduction?? If this is the type of unprofessional and second rate complaint resolution that can be expected from a "trusted" retailer such as the Vitamin Shoppe then I will be taking all of my personal and business needs to a competitorThe lackluster "branding" damage control displayed by the respondant is appaulingPlease send complaint back to the business and have them try this again.
Regards,
*** ***

We here at the Vitamin Shoppe do apologize for ** *** inconvenience; we would like to send him a $gift card to keep him as a good standing customer. Please let me know. Bryan S***

We are very sorry to hear that you no longer wish to continue your health and wellness journey with the Vitamin ShoppeWe have unsubscribed you from our systems, but do not see an online account for youIf an online account was setup with different information than what was provided we can
definitely take a second look to close any online account you may haveWe are sorry to see you go

Spoke to *** *** via phone and apologized for the product being out of stock We offered free product as an appeasement for the waitThe product remains out-of-stock but should arrive soon *** *** understands this. Carlos

To Whom It May Concern:Upon receipt of *** *** *** Revdex.com complaint, we immediately reached out to our District Manager of our Gastonia location - Renae G***Renae contacted *** *** by phone and apologized for the confusion with our marketing and informed him that her and the store would
be happy to take care of him with the cookies and sell him whatever he wanted at the discounted price, and adjust his prior purchaseAs per Renae, *** *** was going to visit the store on Monday 4/in the evening.The customer's concerns regarding our marketing has been escalated to our Marketing and Promotions team to review. In addition, *** *** informed our District Manager that we should consider implementing a Military Discount Day, which is a suggestion we are evaluating and would pass on his feedback as well regarding this idea. Thank you and have a happy and healthy day! Bryan S*Customer Care Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the merchant should investigate its store operations located at *** *** *** ** *** *** ***Receiving poor customer service consecutively, on two separate occasions, indicates problems in compliance with business conduct vis-a-vis customer interaction, and Vitamin Shoppe representatives have not responded on this topic yetA lack of accountability and transparency seems present, per my experience, and I am requesting assurance that these concerns are being addressed at the location listed above.Regards,
*** ***

We connected with Mr*** on March 15th via emailWe rerouted the order back to our distribution center and issued a full refund back to this card

We are very sorry for not reaching out to you when you initially requested to speak to managementWe do acknowledge we should have provided you with more timely feedback and again apologizeUnfortunately we would not be able to honor the price match request

We are issuing a refund check for $7.50 to the customer.

Complaint: [redacted]
I am rejecting this response because:
"Soon," coming from a department...

that assured me return of my funds in 3-5 business days, eight business days ago, is not acceptable. Frankly you're insulting my intelligence. I waited 24 hours to respond to this, hoping your company might be a little more responsive than when I contacted you last week. The only acceptable response is full return of the funds that were fraudulently taken from my account. Honestly mistakes like this have happened to me before and the funds were promptly returned via a credit at the point of sale. Why is The Vitamin Shoppe so much more difficult to deal with? Is this really how you treat customers?
Regards,
[redacted]

spoke to [redacted] and resolved this matter
by offering her a $25 in house credit for the inconvenience. The customer was very happy with the resolution  [redacted]

We spoke to the customer and we offered a refund back to her credit card. She was happy with the resolution.Carlos

We have reached out to the customer via phone and email but haven't been able to connect. The BodyTech BOGO 1/2 off ended I week earlier than the Vitamin Shoppe BOGO 1/2 off this year.

Hi [redacted] I do apologize for the delay in response. I've left you a voicemail just now at 3PM and also sent you an email as well.  Please let me know a good time for us to connect and I can assure you we will get this squared away ASAP. Thank you, Bryan S[redacted]Customer Care Supervisor

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]