Kargar Motors

I attempted to upload my documents in response to Kargar and I hit "ok", prior to typing my message and they website would not let me edit my response. I am sending my response as well as additional documentation to show repair orders needed to meet and pass an inspection.  I took the vehicle to an established franchise found in many states for repair, which is different from original inspection place and the same issues were found. I do not want to go back and forth with the company, I purchased the vehicle on good faith that the information regarding the VA inspection was correct. However, this transaction was fraudulent based on the major issues found with the vehicle. I would like for the Kargar to pay for the major repairs i.e. the exhaust system, the parking brake, the body mounts, front wheel bearings, faulty brake line, windshield, and fuel filter mount. 
 
I am hoping to get this resolve ASAP and I have been more than patience and trying to work with the company to resolve the issue. I am making payments on a vehicle that is inoperable. Kargar can contact [redacted] and even forward the payment directly to them for the repairs. I appreciate the Revdex.com for assisting in trying to resolve the issue, but if a satisfactory resolution can not reached soon, I will seek legal counsel.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com and said that while she does understand the paperwork is signed that it is non-refundable but since the business cut the car off and then told her they would refund the deposit because the financial agreement was never completed.

I was an out of state buyer. Found a car on [redacted].. thought at first, sales people were very rude. Seem to get better after dealing with just one person. I drove hundreds of miles to buy a car from kargar motors. Vehicle looked good, lots of imperfections on outside and inside. Exhaust manifold leaking driver side, I already put 500.00 deposit down before I left. Radio, nav, backup camera, didn't work, dash lgt's didn't work, etc.etc.etc.. after buying car they disclosed numerous other issues with vehicle. They lied out there [redacted] to sell a vehicle. I regret buying vehicle. Then on my 300 plus mile trip home ac compressor blew apart causing 1000.00 in damages to make it home. These people are the thieves waiting for there next victim. No service department, sales people have 0 car knowledge and a weirdo kid who knows nothing pumping a tire up with a Mickey mouse pump. They never even changed the oil in vehicle. They must buy them from auction and sell directly to customers without doing anything to them. They won't return phone calls. Stay away from this place, worst place I have ever been. Very unprofessional. Once they have your money, they laugh at you. [redacted]!!!!. This is a small shady used car dealership to stay away from. Tell everyone to stay away. I would like reimbursement for my troubles leaving dealership on my way home. They had a mechanic fix ac system prior to picking car up but mechanic forgot to tighten bolts to compressor and had major troubles. Besides my troubles, vehicle needs at least 4000.00 dollars to make nice again. Very shady business. Hopefully others will tell their experiences and put these thieves out of business.

On September 23, 2014 we financed a 2[redacted] to [redacted].  We finance everyone regardless for their credit.  We use several nationwide lenders.  On the contrat it states that [redacted] must provide us with documents and cooperate and if not the deposit will be...

non refundable.  There are several requirements in order to finalize a deal.  One of the requirements is to call the bank and do a bank interview.  [redacted] stated that he called the bank but it was not convenient for him to do a ten minute interview.  Howver, He would do an interview once the deal was finalized.  Sounds to me like [redacted] doesn't understand that if he does not do an interview then the deal will never will be finalized.  We called over and over to tell [redacted] to call the bank and do his interview. He would call but refuse to do an interview.  I dont understand why he would not do a customer interview? Maybe he thought he could drive the vehicle for as long as he wants for free and the returning it and blaming us for the deal not being finalized.  We have been in the car business for over 20 years and have seen all kinds of scams.  I am sorry to say that this scam did not fly by us.  By [redacted] not cooperating we had no choice but to take our vehicle back and cancelling the deal.  By cancelling the deal we had to send someone all the way to ** to pick up our vehicle which was not cheap.  We also had to detail and restock our vehicle.  Not including that there should be charges for having the vehicle for so many days and putting miles on it.  It has cost us almost $1000.  We would appreciate [redacted] to pay us for our losses.  We are thinking about calling our collection department and taking further action.  Have not done so but seriously considering it.  We are waiting for [redacted] to send us a check for the balance due

On 3/22/14 e sold a [redacted] to [redacted]. [redacted] looked
at the vehicle and test drove it. [redacted] looked inside and out. [redacted] was
aware that this beautiful [redacted] had just one key. [redacted] stated that his new [redacted]
should have come with two sets of keys. We sell used vehicle...

and I am sorry to
say that this vehicle was used. It is not a surprise. The vehicle [redacted]
purchased was a 2008. Not a 2014. Sometimes the auction where we get ou vehicle
from will send us an extra key if they had one. We always tell our customers
that this is the key for the vehicle and if there is another one, then we will
send to you. This is a used vehicle and he have no control of what extras comes
with the vehicle. We don’t have an extra key and if [redacted] wants one we would
love to help buy one by using our discounted price form a new [redacted] dealer. **
[redacted] would have to pay for it

The business contacted Revdex.com regarding this case in an attempt to provide more information regarding this case and the allegations the customer brings forward in her responses. The business provides Revdex.com with the customer's signed documents regarding the deposit being non-refundable and the need to speak with the banking institution or the business regarding the financing of the vehicle. At this time the business feels the documentation addressed the customer's concerns fully.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

To whom it may concern   We do not guarantee MD inspection. We also have that posted on the wall when you walk in right in front of you. There is no way any one said that it will pass MD inspection. We always tell our clients that our vehicles have gone through VA inspection. I see that...

this customer is stating that it needs a lot of work to pass MD inspection and I really think that the inspector is trying to make a lot of money out of this. I don't think it needs all that. To ask if they can return the vehicle I am sorry to say but the answers NO. That vehicle does not belong to us it belongs to a bank. How ever we would love to help with some repairs. We would like our client to take this vehicle to another inspector that is not greedy and then we can see what we can help with.  Tell us why here...

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the dealership on 9/2/2016 and they refused to fix anything and conveniently "don't recall" saying they'd order a new rim for the front tire although we have a written message from our salesman saying it had been ordered.   The only thing the manager offered to do was have their mechanic look at the vehicle.   That had been done the day we purchased the vehicle when we were told their mechanic fixed the brakes and they ordered the rim.   We were also told a week later when we took the car back that their mechanic looked at the car again and there was nothing wrong with it.   We purchased the vehicle only because we were told the brakes had been fixed and they ordered a rim.  Had we known that had not been done, we would not have agreed to purchase the vehicle.    We understand the "as is" purchase but we were told they fixed the brakes and had ordered a rim.   All we wanted done was what we were told had been done prior to our signing paperwork.    The brakes fixed and the rim ordered.    We also paid for new tags for the vehicle but we are 4 days for our temporary tags expiration and we have yet to receive the new tags.   We have no problem fixing any of the other issues that may come up with the car, we just want those repairs done that we were told had been done the day of our purchase.   Brakes fixed and rim ordered.    The manager also stated in their response talkative we had "someone else" look at the vehicle.   That is not true.   I was with my wife at time of the Purchase and we were two hours away from where we live.   We had no one else with us to look at the vehicle.   The only time we had someone else look at it was the same week we had taken the vehicle back to kargar to check the brakes and we were told it was fine.   We took it to our local VW dealer 4 days later which is when we found out that we had virtually no brakes, although kargar insisted it had been fixed.We are looking for nothing more than what we were told had been done PRIOR to our signing the purchase contract.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if Karger Motors refunds me the money I had to put out for all the maintenance and materials I had to purchase in order for the vehicle to pass inspections. I do not think it was very professional for them to sell me the vehicle and I found there were problems the first day having the vehicle and advising them about these problems. I had to put out approximately $1500 for tires I had to replace due to them being dry rotted, wheel stems that were corroded so I could not put air in any of my tires, rotors, struts, and so many other things that had to be repaired before even thinking about passing inspection. My car was a little death trap for me because it was not safe. I am horrified that a Virginia state inspection center thought this was ok to pass. Things that stated pass on the form was a lie. Me and my fathers vehicle we purchased from them failed. They got two sales in one day and they felt like they was used yeah ok.  if your resolution was to try to pass me on to someone else so I can pay for the work like you stated to me before. That is not help at all. For them to have me come to Virginia to tell me that this is my problem not theirs is very unprofessional and showed me how they truly like to do business. As far as I’m concerned they can say what they would like to say about me. They knew they were getting my [redacted] and the condition it was in. They welcomed it with open arms and were so excited to see it when it got there. The mileage is just an excuse when you clearly had the truck to get the mileage off the odometer. All I would like at this point is my money I put out. I had to get this work done so I could get my tags. My temp tags are now expired because of all this running around.  . I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

On April 9th 2014 we sold a [redacted] to
[redacted]. We financed this vehicle througha lender we use. Her son could
not get approved for a vehicle so [redacted] purchased the [redacted] for
him. There was a trade involved but never happened. [redacted] wanted to keep...

the
vehicle for herself. That was her only means of a vehicle. She never brought
it. She still has her vehicle and we have our [redacted] back now too
(NOT IN THE SAME CONDITION). As for as doing the deal in the night or not
giving them time? We give everyone a chance to look at the vehicle and test
drive it. Also the inspection was done by an inspection station that we are not
affiliated with.
I Have pictures of what the vehicle looked like when we got
it back from [redacted] son.
I think this is final. We do not expect to get anything for
the damages caused to the vehicle from [redacted] son or [redacted] herself. We will also
finalize with the lender so they do not damage [redacted].

On January 28th 2014 we Kargar Motors sold a [redacted] to [redacted]. She wanted to leave the vehicle to get it cleaned up. She came by a few days later to pick up her vehicle. With this crazy weather we have been getting, unfortunately we did not have it cleaned. We tried to tell...

[redacted] that the water pipes were frozen and we could not detail her vehicle. I personally offered to give $** for a car wash. She was with a friend that was offended somehow. Her friend said lets go and I have a lawyer. We don't understand how some people get offended when Mother Nature doesn't allow us to do what we needed to do. A day later we spoke to [redacted] and she had no problem with us. All she asked for is for us to detail the vehicle and so we did now that the weather is much nicer. She came by today and picked up her vehicle and she is satisfied. 
Thank you,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if Karger Motors refunds me the money I had to put out for all the maintenance and materials I had to purchase in order for the vehicle to pass inspections. I do not think it was very professional for them to sell me the vehicle and I found there were problems the first day having the vehicle and advising them about these problems. I had to put out approximately $1500 for tires I had to replace due to them being dry rotted, wheel stems that were corroded so I could not put air in any of my tires, rotors, struts, and so many other things that had to be repaired before even thinking about passing inspection. My car was a little death trap for me because it was not safe. I am horrified that a Virginia state inspection center thought this was ok to pass. Things that stated pass on the form was a lie. Me and my fathers vehicle we purchased from them failed. They got two sales in one day and they felt like they was used yeah ok. 
if your resolution was to try to pass me on to someone else so I can pay for the work like you stated to me before. That is not help at all. For them to have me come to Virginia to tell me that this is my problem not theirs is very unprofessional and showed me how they truly like to do business. As far as I’m concerned they can say what they would like to say about me. They knew they were getting my [redacted] and the condition it was in. They welcomed it with open arms and were so excited to see it when it got there. The mileage is just an excuse when you clearly had the truck to get the mileage off the odometer. All I would like at this point is my money I put out. I had to get this work done so I could get my tags. My temp tags are now expired because of all this running around.  . I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

The worst used car dealer around. They lie and will tell you anything they think you want to hear to sell you a car. They have a pattern of this so review the dealer, but to save time I'd never consider going there to begin with. Will save the buyer a lot of time and trouble, not to mention money for all the repairs you'll get stuck with. They say they fix the problems, but never do. Read the reviews on [redacted], etc. Stay away from Kargar.

Wish I seriously considered the negative reviews before going here. Bought a nice looking car at the Manassas location, low miles, great price starter went out the next day. Got the run around for about a week from the manager Duane W[redacted], and sales Omar, and Julius. It took Kargar 2 weeks and about 20 phone calls to agree to only pay half of the cost of the starter, not labor etc. They also charged up front for the tag and registration then told me 4 weeks later that the tags had never been processed. They did send a check after the temporary tag expired! Why charge for a service you never provided and why take 4 weeks to refund the fees? Unethical! The temporary tag had expired and they refused to right their wrong. Once again, I received the run around from the team. Andra, the tag lady said she would give a call back in 30 minutes, she never called back. We called to follow up and Omar answered then says the tag lady Andra was gone for the evening. Unprofessional! Omar assured us that he would email a temp tag in the morning. As expected, the next day another problem, we are waiting for the email and then we are told it could not be done per Duane who refused to get on the phone. I spoke to Andra and she says to me we are not providing tags because an inspection should have been done. I asked her why would Duane tell me the inspection was done and charges applied, then say we were responsible for the inspection? Unethical! This company appears to care and be honest until they get the deal done. That's when the truth comes out. There are too may reputable car companies out there to deal with this. Please be advised.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your  reference, details of the offer I reviewed appear below. I called and left a message with Mike, who said he wasn't there. I didn't receive a call back. Instead of calling you it probably would be better if you called me. My number is [redacted] I have class three days a week and I also work so it's best if you call on Monday or Wednesday after 1pm. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

My experience at Kargar was outstanding. The staff is very friendly and professional. They had a great selection of vehicles to choose from. I would recommend them to family and friends. Thank you Georgie and Mike for all your help today!

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously KarGar Motors has a great lapse in memory as their entire response to my complaint is replete with lies, innuendos and a complete fabrication of the entire transaction.  I will truthfully and honestly again recite the actions that lead to my terminating the purchase of the vehicle.
1) Firstly, I am not a “Mr.” I am a Ms., my anatomy is unmistakably quite feminine.  And if KarGar Motors was so intent on bending the truth, they might have at least taken the time to properly address my gender.  Could it be that they are such scam artists that they have developed a “one-size fits all form letter”?  And by the way, you might want to revise your form letter because contrary to what you may believe, one size does not fit all.  You didn’t send your representative to [redacted] to retrieve your vehicle, but to the [redacted].   You couldn’t pay me to drive that car after Kargar Motors so maliciously and capriciously disabled the vehicle!  
2) Secondly, Kargar Motors “attempted” to secure financing for the purchase of the vehicle but said purchase was never consummated because of their inept and extreme unprofessional attitude and lies.
3) Thirdly, not only did I provide every piece of documentation that was requested, I was never informed of a mandatory bank interview being contingent upon the final piece of transaction, which by the way, was actually done in part.  However, it was mentioned to me to lie to bank during the interview.  They wanted me to tell the bank I put down $1500 cash down instead I gave them two $500 checks (1) being postdated to be cashed 2 weeks later, and (1) to be cashed immediately, because the cash I put down was contingent upon the loan being approve.  Not telling the bank the truth didn’t rest right in my spirit, for I am a not liar.  That being said, the bank and I did have a final piece to resolve before complete closure of the deal, which was verification of my employment and income,  It was at this time that the bothersome, numerous phone calls from Kargar Motors continued.  The bank was having problems getting this information from my employer.  Not being available at their convenience for this call is nowhere near the same as “not cooperating” as Kargar Motors claims.  As I stated on more than one occasion, I had every intention of returning the bank’s call but I was called into a very important meeting with the [redacted] of the company I work for and could not be disturbed.  After all, if I lose my job, how would I ever pay for a new car?!!  Now, does that make sense to anyone – even Kargar Motors?
4) Kargar Motors did call over and over.  This is absolutely true!  They kept calling me on my cell back-to-back while I was in the meeting with my [redacted]!  I tried to tell them very politely and discreetly that I was in a meeting and I will call back as soon as I could.  It was at this point that I became very exasperated and annoyed at Kargar Motors for their very unprofessional and rude attitude and obvious lack of respect for my job.  It was as though they were telling me, my job is not important and they didn’t give a flip-flop about anything but their commission from the sale of this vehicle.
5) I never ever refused to do an interview.  In fact, during the earlier part of the day, the bank and I had already communicated several times about this interview and the one piece of information still needed to complete the transaction.  The bank and I were on one accord as to my getting back to them at a more convenient time but Kargar Motors wanted this thing done now!!
6) Kargar Motors had a choice when they decided to take back their vehicle.  In fact, I had no idea that was their plan until I went to my car to drive to my next job site that I realize I couldn’t start the car!  To my surprise and dismay, Kargar Motors, had decided to inconvenience me as they felt I had inconvenienced them by disabling the vehicle and causing me much shame, embarrassment and inconvenience in the process.
7) I might also add that the deal was not ended by Kargar Motors, but by me.  I am the one who ended this charade and told the bank I no longer wished to do business with Kargar Motors because of the humiliating and deliberate attempts to bully me into a sham of a deal.
As far as Kargar Motors having to detail the vehicle.  Nothing could be further from the truth.  Not only did I leave them with a full tank of gas, but the car was cleaner than when I first received it – with no gas!  I doubt very seriously if they so much as gave the car a detail, as the vehicle actually set for at least five days that it was in my possession and was barely driven as I was hospitalized for a week. Most of  miles were from me driving the car from the lot of Kargar Motors to my home in [redacted] and returning to Kargar Motors for servicing, which is 50 miles one way. 
Kargar Motors sent their representative to pick the vehicle up only after I informed them that I had taken my insurance off the vehicle and that it would be in their best interest to come for their vehicle as I had absolutely no intention of going any further out of my way to accommodate them.  Kargar Motors realized that without insurance their car was a sitting duck and at the mercy at any would-be car thief, as they had released me from any further responsibility once they disabled the vehicle.  In fact, if anyone owe anyone, Kargar Motors owe me much more than I ever got from them, i.e., gas, [redacted] state inspection and cleaning.  They were so angry at me for cancelling the deal, they text rude messages to me, which I also have copies of; they hung the phone up on me while I was trying to explain my inability to speak with the bank at their timing and convenience.  The number of things Kargars did to hinder this process was just downright “ghetto”. 
In closing, I absolutely find it amazing that this company has been in business for 20 years (perhaps under an alias?) and conduct themselves in such a reprehensible manner.  And of course, Kargar Motors had to send someone to pick up their vehicle because I couldn’t do magic and drive an inoperable car!  I would welcome the opportunity to have this case go to court or for Kargar Motors to have this matter turned over to their collection agency.  Nothing would make me happier, as it seems that might be the only way I am going to get my money back.  And if Kargar Motors are only “thinking” of calling their collection department to insist on money they are not entitled to, I would strongly suggest that they stop thinking about it and just do it.
For the record, if I wanted to rent a vehicle, I certainly would not have gone 50 miles from my home to do it and secondly, I would have rent a much better car for that kind of money.
Regards,
[redacted]

Too easy to get in a car and leave the lot... After a few 2-3 days of having the car, major issues started to happen with it. I made the salesman aware but he couldn't guarantee the problems would be taken care of. I ended up refusing the loan and returned the car. I didn't receive my down payment back and instead... was called a POS by the finance manager. I would never recommend Kargar to anyone.

I will never purchase a car from such unprofessional, dishonest dealers in my life! I felt rushed through the process to sign paperwork (which I didnt) before I even test drove, looked at, or received a Carfax. I have never been so disrespected in my life from supposedly grown professional men. I gave Dwayne and Julius $100 down to hold the 2003 [redacted] in return they promised to take ALL advertisements down! I look on Craigslist a couple days later and the SUV was back up. I called Dwayne on this issue and he refused to give me the $100 back and on top of that he hung up in my face! Julius continuously called my phone after I've confirmed multiple times of the pick up date. I would never recommend Kargar Motors to anyone and I have never felt so disrespected in my life! Bad business.
Julius and Dwayne have made my experience with dealers horrible and I'm so happy I did not accept the pressure to sign ANYTHING! Beware future buyers there very manipulative and conning and really NOT knowledgeable about the cars they're selling!