Kargar Motors

Review: I was looking for a suv with 4wd and a 3rd row. Kargar Motors had advertised a [redacted] with both options and the dealer contacted me via phone to come see the car. I told him we would come back and see it. So we did we test drove the car and went inside to discuss a possible deal. Again the 4wd drive was mentioned because I was discussing another car we were thinking a out buying with the same options but it was a [redacted] and we were assured this car was better and had the same options. Well after we purchased the car we found out it was AWD not 4WD. I immediately called them and brought it to their attention and the sales rep said I would need to spe** with a manager so I asked to spe** to him and he said he was gone for the day to call back Monday. I said well we want to return the car and cancel the sale. He doad call Monday. I went down there Monday and the manager was not there so we left a message with the Fima e person to have him call us at 11:00 when he came in. He never called so I called back 3 times. Finally I told them that I had stopped processing of the loan ad magically they said the manager had walked in and was working on our stuff. We got off the phone after stating we wanted the manager to call us back. About 10 minutes goes by and we are contacted not by the manager but by the sales rep ** that had misled us about the car. At this time he says we are committing fraud and he threatens that he is calling the police on us! Yelling and screaming at us and we just hang up. It was a horrible experience and with me having Cancer I did not want to continue to be screamed and yelled at so I called the people I was doing the loan with and told them to take the hold off. The ad and what the salesman represented was fraudulent because the vehicle was not 4WD as advertised and stated in the ad and by the salesman it was AWD.Desired Settlement: The desired outcome would be to return the car to Kargar Motors and cancel the sale and for them to refund my $5000 deposit.

Business

Response:

First I like to say that I am sorry to hear about Ms. [redacted] having cancer. I wish Ms. [redacted] well. Ms. [redacted] and her husband came by ion a Saturday morning to look at a 2008 [redacted] Highlander [redacted]. Later in the day we called and asked if they were coming back. They said yes and so they did. They test drove the vehicle and loved it They came inside to discuss the price. Ms.[redacted] made an offer and we accepted. I was off on Monday when Mr.[redacted] had called and said that he wants to return the vehicle. So yes it's true, the [redacted]s did not get a call back from me. They spoke to ** who works here. ** told them that they can't return the vehicle and we don't have a return policy. The [redacted]s said that this vehicle is not 4x4. ** said let me check and call you back. ** looked at the carfa)( and lt said AWD(all wheel drive). ** called me and asked what he should do. I asked ** to call [redacted] and ask if they made a 4x4 hybrid. ** called [redacted] and confirmed that [redacted] don't even make a 4x4 [redacted]

[redacted]. Therefore how can they say that we mislead the [redacted]s? I am sorry to say that we cannot take the vehicle back and wish the best for the [redacted]s.

Review: On September 23, 2014, I went to Kargar Motors in[redacted],** with good intentions of a buying a car. I called them and told them I didn't have any time to waste because I lived so far, and I had bad credit with very little down. I wanted to purchase the [redacted] which sold for $12,???. Instead they sold me a [redacted] which sold for $11,???. on line and they sold it to me for $15,??? They were price gouging and I said to them why is the price higher than what it was on line. They didn't reply. They told me I had been finance for [redacted] but I had to put $1500 cash down. I told them I did not have $1500 cash down. They told me they would accept the $1000 down, I could give them a check for $500 and post date another check for $500, but tell the bank during the interview I gave them $1500 cash down. So I purchased the car in spite of the price difference and because of my bad credit. After buying the car, I was asked to do an interview with the bank that was financing the car and don't forget to tell the bank I put $1500 cash down. I never had the interview with the bank because every time I call the bank to check on the status, it was not convenient for me to do a 10 minute interview. However, I told the bank I would have an interview with them when the deal was final. As it turned out I never had the interview with the bank, because the deal was never finalize. So, I never lied to the bank about my down payment like they had asked me to do. On October 1, 2014, at or around 6:30 pm I was in a meeting with my [redacted] of the company. While I was meeting with [redacted] of the company, they started calling asking me to call the bank immediately. I couldn't call the bank at that time, but, I had every intention to call the bank when the meeting was over or in the morning because it was after 7:30 pm, when the meeting was over. When I came out to leave and go to another cite on the job they had turned the car off which caused me a great inconvenience. I opened my text from Kargar Motors and it stated, "lets see you go some where, your car is off. I had to get a ride to my next cite and a ride home. I called the bank in the morning and told them what happened and told them, I no longer wanted to do business with Kargar Motors. I texted Kargar Motors and asked them to come and get the car and return my $500 deposit to me. Because they turned the off and I could not drive it, I ask them to return my deposit and come get their car. They initially told me they would return my deposit when I return the car. I told them I could not drive the car because it was turned off, nor did I want to drive it. Remind you, when I took deliver of the car, it had to be [redacted] Inspected, which I paid for that was $69 and I fill the car up because it had no gas in it when I purchased it.Desired Settlement: I would like to have my refund back of $500 and $69 for the [redacted] Inspection.

Business

Response:

On September 23, 2014 we financed a 2[redacted] to [redacted]. We finance everyone regardless for their credit. We use several nationwide lenders. On the contrat it states that [redacted] must provide us with documents and cooperate and if not the deposit will be non refundable. There are several requirements in order to finalize a deal. One of the requirements is to call the bank and do a bank interview. [redacted] stated that he called the bank but it was not convenient for him to do a ten minute interview. Howver, He would do an interview once the deal was finalized. Sounds to me like [redacted] doesn't understand that if he does not do an interview then the deal will never will be finalized. We called over and over to tell [redacted] to call the bank and do his interview. He would call but refuse to do an interview. I dont understand why he would not do a customer interview? Maybe he thought he could drive the vehicle for as long as he wants for free and the returning it and blaming us for the deal not being finalized. We have been in the car business for over 20 years and have seen all kinds of scams. I am sorry to say that this scam did not fly by us. By [redacted] not cooperating we had no choice but to take our vehicle back and cancelling the deal. By cancelling the deal we had to send someone all the way to ** to pick up our vehicle which was not cheap. We also had to detail and restock our vehicle. Not including that there should be charges for having the vehicle for so many days and putting miles on it. It has cost us almost $1000. We would appreciate [redacted] to pay us for our losses. We are thinking about calling our collection department and taking further action. Have not done so but seriously considering it. We are waiting for [redacted] to send us a check for the balance due

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Obviously KarGar Motors has a great lapse in memory as their entire response to my complaint is replete with lies, innuendos and a complete fabrication of the entire transaction. I will truthfully and honestly again recite the actions that lead to my terminating the purchase of the vehicle.

1) Firstly, I am not a “Mr.” I am a Ms., my anatomy is unmistakably quite feminine. And if KarGar Motors was so intent on bending the truth, they might have at least taken the time to properly address my gender. Could it be that they are such scam artists that they have developed a “one-size fits all form letter”? And by the way, you might want to revise your form letter because contrary to what you may believe, one size does not fit all. You didn’t send your representative to [redacted] to retrieve your vehicle, but to the [redacted]. You couldn’t pay me to drive that car after Kargar Motors so maliciously and capriciously disabled the vehicle!

2) Secondly, Kargar Motors “attempted” to secure financing for the purchase of the vehicle but said purchase was never consummated because of their inept and extreme unprofessional attitude and lies.

3) Thirdly, not only did I provide every piece of documentation that was requested, I was never informed of a mandatory bank interview being contingent upon the final piece of transaction, which by the way, was actually done in part. However, it was mentioned to me to lie to bank during the interview. They wanted me to tell the bank I put down $1500 cash down instead I gave them two $500 checks (1) being postdated to be cashed 2 weeks later, and (1) to be cashed immediately, because the cash I put down was contingent upon the loan being approve. Not telling the bank the truth didn’t rest right in my spirit, for I am a not liar. That being said, the bank and I did have a final piece to resolve before complete closure of the deal, which was verification of my employment and income, It was at this time that the bothersome, numerous phone calls from Kargar Motors continued. The bank was having problems getting this information from my employer. Not being available at their convenience for this call is nowhere near the same as “not cooperating” as Kargar Motors claims. As I stated on more than one occasion, I had every intention of returning the bank’s call but I was called into a very important meeting with the [redacted] of the company I work for and could not be disturbed. After all, if I lose my job, how would I ever pay for a new car?!! Now, does that make sense to anyone – even Kargar Motors?

4) Kargar Motors did call over and over. This is absolutely true! They kept calling me on my cell back-to-back while I was in the meeting with my [redacted]! I tried to tell them very politely and discreetly that I was in a meeting and I will call back as soon as I could. It was at this point that I became very exasperated and annoyed at Kargar Motors for their very unprofessional and rude attitude and obvious lack of respect for my job. It was as though they were telling me, my job is not important and they didn’t give a flip-flop about anything but their commission from the sale of this vehicle.

5) I never ever refused to do an interview. In fact, during the earlier part of the day, the bank and I had already communicated several times about this interview and the one piece of information still needed to complete the transaction. The bank and I were on one accord as to my getting back to them at a more convenient time but Kargar Motors wanted this thing done now!!

6) Kargar Motors had a choice when they decided to take back their vehicle. In fact, I had no idea that was their plan until I went to my car to drive to my next job site that I realize I couldn’t start the car! To my surprise and dismay, Kargar Motors, had decided to inconvenience me as they felt I had inconvenienced them by disabling the vehicle and causing me much shame, embarrassment and inconvenience in the process.

7) I might also add that the deal was not ended by Kargar Motors, but by me. I am the one who ended this charade and told the bank I no longer wished to do business with Kargar Motors because of the humiliating and deliberate attempts to bully me into a sham of a deal.

As far as Kargar Motors having to detail the vehicle. Nothing could be further from the truth. Not only did I leave them with a full tank of gas, but the car was cleaner than when I first received it – with no gas! I doubt very seriously if they so much as gave the car a detail, as the vehicle actually set for at least five days that it was in my possession and was barely driven as I was hospitalized for a week. Most of miles were from me driving the car from the lot of Kargar Motors to my home in [redacted] and returning to Kargar Motors for servicing, which is 50 miles one way.

Kargar Motors sent their representative to pick the vehicle up only after I informed them that I had taken my insurance off the vehicle and that it would be in their best interest to come for their vehicle as I had absolutely no intention of going any further out of my way to accommodate them. Kargar Motors realized that without insurance their car was a sitting duck and at the mercy at any would-be car thief, as they had released me from any further responsibility once they disabled the vehicle. In fact, if anyone owe anyone, Kargar Motors owe me much more than I ever got from them, i.e., gas, [redacted] state inspection and cleaning. They were so angry at me for cancelling the deal, they text rude messages to me, which I also have copies of; they hung the phone up on me while I was trying to explain my inability to speak with the bank at their timing and convenience. The number of things Kargars did to hinder this process was just downright “ghetto”.

In closing, I absolutely find it amazing that this company has been in business for 20 years (perhaps under an alias?) and conduct themselves in such a reprehensible manner. And of course, Kargar Motors had to send someone to pick up their vehicle because I couldn’t do magic and drive an inoperable car! I would welcome the opportunity to have this case go to court or for Kargar Motors to have this matter turned over to their collection agency. Nothing would make me happier, as it seems that might be the only way I am going to get my money back. And if Kargar Motors are only “thinking” of calling their collection department to insist on money they are not entitled to, I would strongly suggest that they stop thinking about it and just do it.

For the record, if I wanted to rent a vehicle, I certainly would not have gone 50 miles from my home to do it and secondly, I would have rent a much better car for that kind of money.

Regards,

Business

Response:

Here attached is the none refundable deposit agreement you requested. Please not that [redacted] only put $500 down so far and still owes a balance of $1000. We have a check that is postdated and not deposited due to [redacted] cancelling the deal. We have every right to deposit the postdated check but as courtesy not done so. Thanks for understanding.

Business

Response:

The business contacted Revdex.com regarding this case in an attempt to provide more information regarding this case and the allegations the customer brings forward in her responses. The business provides Revdex.com with the customer's signed documents regarding the deposit being non-refundable and the need to speak with the banking institution or the business regarding the financing of the vehicle. At this time the business feels the documentation addressed the customer's concerns fully.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted Revdex.com and said that while she does understand the paperwork is signed that it is non-refundable but since the business cut the car off and then told her they would refund the deposit because the financial agreement was never completed.

Review: Purchased a vehicle from Kargar Dealers on 4/12/16. I inquired about the condition of vehicle prior to purchase and was told car in good condition. I asked if vehicle would pass a MD State inspection because the car had to be titled and tagged in MD, where I reside. I was assured it would pass with flying colors and that it was inspected in VA and passed. On 4/19/16, the car was taken to a MD inspection station and the car failed due to major issues. I was advised by the inspector to return the vehicle because it had major rust issues underneath in addition to the following issues: no parking brake needs replacement, replace exhaust, lube front end, replace fuel filter mount, replace windshield, replace left front wheel bearing, replace right front body mount and the one behind it, replace left rear brake line too close to spring, replace 2 front tires and rear close. These were the findings.

I contacted the dealer the same day after getting the results of the inspection to inform them of the findings. I asked about returning the vehicle and was told I could not return the vehicle unless I wanted to do a voluntary repossession. I asked if they would make the repairs to the truck, because I was told the car would pass and there are major issues wrong with the vehicle. It makes me wonder if the car was really inspected in VA. The dealer asked me to fax the list of repairs which I did. I called the dealer several times and then the dealer called back 2 to say it was my problem and they were not going to repair or fix anything. For the amount of money I paid for the vehicle, it should not require $5000 worth of repairs just to get it up to the suitable standard to pass an inspection to get the car titled and tagged. The dealer misrepresented the condition of the vehicle and I think they should bare some responsibility in the repair costDesired Settlement: The dealer should pay for the cost to repair the major issues with the vehicle so it is able to pass the MD State Inspection. If the dealer refuses to pay, would like to void contract, return the vehicle and return of down payment/trade.

Business

Response:

To whom it may concern We do not guarantee MD inspection. We also have that posted on the wall when you walk in right in front of you. There is no way any one said that it will pass MD inspection. We always tell our clients that our vehicles have gone through VA inspection. I see that this customer is stating that it needs a lot of work to pass MD inspection and I really think that the inspector is trying to make a lot of money out of this. I don't think it needs all that. To ask if they can return the vehicle I am sorry to say but the answers NO. That vehicle does not belong to us it belongs to a bank. How ever we would love to help with some repairs. We would like our client to take this vehicle to another inspector that is not greedy and then we can see what we can help with. Tell us why here...

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. If there was any indication that the vehicle would not have passed an inspection, I would not have purchased the vehicle. In addition, the Inspection Certification Virginia State Police dated 12/22/15, states that the brakes, the exhaust system, fuel system, and windshield is ok. This inspection certification does not state the facts. The dealer and the VA inspection station fraudulently misrepresented the condition of the vehicle. Due to the fraudulently misrepresentation, the vehicle is inoperable and can not be tagged and titled in the state in which I reside. I am making payments for a car that I can not drive that is one month old and requires some major work that was not disclosed initially. To add insult to injury, on Tuesday, 5/17/16, the salesman from the dealer called stating that I owed an additional $500 for tags and title and wanting to know when they could expect it. I informed him that my vehicle was un-drivable because it can not pass a state inspection. The salesman stated he was going to talk to someone to see what could be done. I have not heard anything more. I just want the major repairs made so I can tag, title and drive the vehicle that I am required to make payments on. I am looking for a speedy resolution.

Regards,

Business

Response:

The business reached out to Revdex.com with additional documents showing the customer was not asked for additional fees for tags and Title but has a promissory note outstanding. The business requested additional documentation from the customer as well as the promissory note to be paid. Once that is paid the vehicle can be processed for tags.

Consumer

Response:

I attempted to upload my documents in response to Kargar and I hit "ok", prior to typing my message and they website would not let me edit my response. I am sending my response as well as additional documentation to show repair orders needed to meet and pass an inspection. I took the vehicle to an established franchise found in many states for repair, which is different from original inspection place and the same issues were found. I do not want to go back and forth with the company, I purchased the vehicle on good faith that the information regarding the VA inspection was correct. However, this transaction was fraudulent based on the major issues found with the vehicle. I would like for the Kargar to pay for the major repairs i.e. the exhaust system, the parking brake, the body mounts, front wheel bearings, faulty brake line, windshield, and fuel filter mount. I am hoping to get this resolve ASAP and I have been more than patience and trying to work with the company to resolve the issue. I am making payments on a vehicle that is inoperable. Kargar can contact [redacted] and even forward the payment directly to them for the repairs. I appreciate the Revdex.com for assisting in trying to resolve the issue, but if a satisfactory resolution can not reached soon, I will seek legal counsel.

Kargar is the best place to purchase a vehicle. Their professionalism and dedication to the auto sales industry comes second to none. I was treated with respect. I was listened to and heard regarding my specific auto needs at this time. They were knowledgeable about my credit situation and the products that would best fit my affordability and not liability. They provided me some suggestions too that can help me in the future with maintain my vehicle with successful credit ratings. The goal is to put me on the right track for success! Thank you T.J. and Mike. God Bless you all and the Kargar Family. I will refer you to friends and family. Again, Thanks a Million!

I purchased a car in March I had a very good experience everything went smooth I recommend this dealership

The worst used car dealer around. They lie and will tell you anything they think you want to hear to sell you a car. They have a pattern of this so review the dealer, but to save time I'd never consider going there to begin with. Will save the buyer a lot of time and trouble, not to mention money for all the repairs you'll get stuck with. They say they fix the problems, but never do. Read the reviews on [redacted], [redacted], [redacted], etc. Stay away from Kargar.