Katapult

There website is very difficult to use. Making the payoff amount is next to impossible. I would never recommend them to anyone. I’m very upset that Wayfair promotes this company

Basically I've tried cancelling my lease on multiple occasions. I've been told it's been cancelled. I've emailed about it. I've let them know I'd like to return my merchandise. I contacted you all back and let you know I'd like to donate it to charity as you gave me the option. The lady told me no further action was required on my part and if it was they'd reach back out. Then I find out they cancelled the cancellation of my lease. I've been trying for months to send stuff back I don't want. Please just take it back and cancel my lease. I'm sorry, but this seems to be the only way to get in contact with someone at corporate, because the phone line employees tell me one thing then do another. I do have a proof of an email.

I requested my preapproval be cancelled and was told it is not possible to cancel I have to let it expire on March *** 2020

BUYER BEWARE. I purchased a tablet through zibby in December of 2018 with payments of $7.50 per week. The remaining balance as of December 19 was $32.50. I decided to pay off the amount to get it over with. Zibby is still taking the original weekly amount out of my account. Customer service refuses to do anything. I have concluded that there is no such thing as an early buy out with this company. I will NEVER finance through them again.

Horrible customer service, have had issues since purchasing item they have tripled charged my account most months and this has only been opened since August of 2019. They have promised to make a credit to my bank account and have failed to do so! I am not talking a little money I am talking over $500. I just called bank and had to cancel my debit card because this won’t stop. I have a handicap child and make numerous trips monthly to hospitals and I need my money!! Don’t get a Lease through this company what we you do. They are associated with ***(which is absolutely amazing people and customer service) they have nothing to do with Zibby! If I could give a negative score I would. They have caused me so much stress and anxiety I would return the item if I could but like I said before this has nothing to do with ***!! Policy or whatever through Zibby is very Unacceptable. Unless you want to get taken advantage of and have all of your money taken away whatever you do DON’T go through Zibby!!!

Applied for financing of Wayfair items which I turned around and cancelled same day with the exclusion of some furniture sticky pads to protect my floors. They billed me a total of $72.47 , and the pads are $20.46. So, I requested a refund of the remaining. I was treated rudely by Davis, Rosie, and George of Zibby. They are keeping my money for lease origination fee. Greed is more important than doing what is right with them. Not all situations are black and white. I canceled same day with Wayfair. The interest is abominable anyways. My credit is better than their predatory lease fees deserve.

Scam They took money from my account without my consent!!!!!

Horrible company. Don't trust with banking information. They take/took money from my account that wasn't owed to them, causing overdraft fees and causing other instruments i.e, my rent, to be returned causing additional late fees.

I purchased several items from *** using Zibby. All items were paid in full and leases closed. One item, a loft bed, was defective as the wood began splintering. I contacted *** and they refunded my purchase, but said that I had to contact Zibby regarding getting my money back. I filed an initial incident report with Zibby via email on 12//19. By 12//19, I had yet to receive a response. I contacted Zibby via chat on 12/, and worked with a representative named Issa. At first, he told me that I had to contact *** about a refund. I explained that I already had, and that they had refunded my purchase. Issa asked me to forward the email from *** regarding the refund to ***. I did that, and he confirmed it was received. He said a supervisor would contact me within 24 hours. After receiving no follow up, I again contacted Zibby on 12//19 by telephone. The gentleman I spoke with told me that someone had tried to call me back on 12***/19, but was unable to leave a message. I have no record of any missed call, and I have voicemail on my cell phone. I am certain no one attempted to call me. I asked the rep what the outcome was, and he was unable to tell me anything. He finally said the resolution was in process and to wait another day or two. He wasn't able to confirm what this resolution was. Since I had to throw away a bed I paid $449.99 for, I would like my money back. The debit card I used to purchase the bed is no longer valid as I have a new bank account. I would like someone to call me and let me know how I can expect to receive my refund.

Zibby billing is displaying unethical practices. I have a Zibby account through Wayfair and it has been nothing but problems since beginning. Zibby started debuting my account once contract was signed when my merchandise was on back order since September. Several payment were made before they finally stopped debuting my account. I finally received merchandise from Wayfair November ,2019 and contact Zibby to resume payments. Payments were scheduled for December *** and . Made payment by check online on December *** 2019 0f $222.60 and I only owed $74.00, mind you they already had a surplus of funds that already been in holding prior to receipt of merchandise. Now Zibby is saying my account is outstanding when I have paid almost half of what I owe for the merchandise. I made several calls in effort to fix my account without success. I asked to speak with a manager in efforts to resolve this matter. I need help if anyone has any recourse.

Zibby has allowed the u authorized use of my debit card on an account that isn’t mine. They are supposed to have a verbal authorization to list my card on their account. They did not obtain it. I was charged twice again today for this account that isn’t in my name because they are stating it was behind. I’m supposed to get my money back from the person. This is outright fraud. Messing with a bank account without my authorization is a federal crime. They refused to refund my money and have refused to remove the card from this account.

I made a purchase on Wayfair and chose the lease agreement with Zibby as my payment option and the transaction was processed under agreement # ***. On the dashboard page of the zibby website, the 90 day EPO period in which I was able to pay off my purchase without accruing additional interest was listed as 12//2019. On 12/*, I scheduled a payment online to go through on 12/*** for $205.43, which should have paid the account in full and ended the lease. The payment for the full owed amount of $205.43 was processed on 12//2019 and therefore, the terms of the payments were fulfilled and I should not have an outstanding balance left. I went online today, 12/, to confirm that the payment went through and the lease was paid off and the website is now stating that I am still under the lease, owe biweekly lease payments, and would have to pay an additional amount of $116.80 to own the item. My payment for 205.43 was processed on 12/*** and the amount was paid off in full within the 90 day EPO period. Zibby is violating the terms of the agreement by not allowing me to choose the EPO which is further evidenced by them taking the payment which paid off the account and placing it in a "suspense account" for future payments instead of allowing me to pay off the lease early. Additionally, there is a payment of 26.85 withdrawn from my checking account on 12/*** which was never authorized or agreed upon as payment date within the agreement. I have no idea where or why this withdraw was made. I attempted to call zibby's customer service three times today to discuss the situation and ensure the lease was paid in full within the 90 day period and once I selected the option to speak to a representative about a payment issue, I got sent directly to a customer service survey and then disconnected. When reviewing the payments which are listed on the payment page, it is clear that the lease was paid in full within the 90 day period and zibby is not honoring the terms of the agreement and also creating fraudulent charges.

On Dec 2019 I have apply a credit card at *** , I didn’t know which is zibby , after that I received an email from zinbby said I have approved for 1500 with I never apply or asking zibby , at that time I find zibby violators privacy act 1974 since they collect my information with out my author or knowing , this is scam , they try to go to wayfair collect my DOB , address, SS ..etc

Horrible customer service and…
Horrible customer service and practices. I placed an order for a bed and received a confirmation on the website. Also received an email from Zibby with lease terms and receipt of my $45 payment to them. After two days I contacted the seller because I had not received an email confirmation from them and felt it was odd. They told me no order was placed.... that there was a "bug" in processing which I have NEVER heard of before. I was told Zibby needs to cancel the lease, refund me and then I try again in 24 hours. Zibby would NOT cancel even with the email I sent them from Nectar stating that no order was placed and it needs to be cancelled. Zibby told me they will ONLY cancel on a 3 way call even though they have the email from Nectar saying it did not process, this makes NO sense. Now I have a lease with no product and they refuse to cancel until I get on a 3 way call regardless if they have confirmation there is NO order. I have been on hold for hours at a time trying to jump through hoops to make this happen when it is a processing issue with them, not me. They refuse to do anything while they hold my money. Shouldnt it be for them to verify it is cancelled not me? It is not about verifying because I have already provided verification, they are attempting to have you give up so they can keep your money. This should be illegal. HORRIBLE customer service and this practice makes no sense at all, they could not tell me why I have to go through all this extra work to make a call work between them and the seller when I have already provided them proof that it needs to be cancelled directly from the sellers email. I have found now after researching this seems to happen all the time with their customers. Customers are paying and not receiving the item yet Zibby refuses to cancel unless you jump through unnecessary hoops.

I was on a website called Wayfair and I selected a product to purchase back in June or July 2019... I selected the product and at check out I applied for the Wayfair credit where you buy now pay later... upon entering my information I had to make a payment of $45 toward my purchase of $84... thereafter $15 direct pay per month would come out of my account until the $84 was paid in full... I noticed Zibby had been taking out the $15 out my account... as of today 12--19 I logged onto this account and it stated I had 5 of 12 payments left? I contacted Zibby and to learn that it is a lease program of terms I was not aware of nor did I agree to.. I was told I signed electronic signature to this lease and I asked for this lease of which they are not able to provide ... I asked they terminate this alleged lease as I had paid in excess of the original amount I agreed to pay of $84.. they said fees and penalities would accure. I asked to speak w/ a supervisor and was told they are extremely busy and one was not available .. they are taking monies from my account of which I did not agree to..

I ordered a thinkpad on black friday and chose the libby lease option to pay. When I received notification that it would take more than 30 days to ship I canceled the order since it was to be a christmas present. Lenovo immediately confirmed the order was canceled. I heard nothing from Zibby so I sent an email request asking for my lease to be canceled and forwarding the email cancellation from lenovo. I received a response from Hallie saying it had to be manually canceled. After waiting a few more days and hearing nothing I contacted chat. They confirmed it hasn't been canceled and refuse to give a time frame for canceling it. This is ridiculous in this day and age. I do not want to be billed for a product I didn't receive and then have to fight for a refund. Please cancel my lease immediately, it shouldn't take days or weeks to do so! Chanel over chat says they can't cancel it themselves and can't provide a time frame for when it will be handled. :(

I ordered some merchandise from PC Richards. A 75 inch smart TV. , a 32 inch TV and a computer chair...I was afforded financing from Zibby...Approved for $2,800.00. Needless to say I was excited. I ordered the TV $999.00 plus lease fee $45.00...I then decided I wanted the 32inch and a computer chair as well...I tried to cancel or edit order to include these items ...I could not do so...In order to take advantage of Black Friday sales, I opened another lease agreement for these items...$45.00 for lease agreement and $268.00 for merchandise....I then in order to pay off lease ASAP made 2 payments to Zibby. One for $200.00 for first order and another $100.00 for 2nd order. Since it was Thanksgiving weekend and offices were closed. I though I'd be able to straighten out everything on Monday...All items on one lease and one lease payment...Not so, When I called Zibby on that Monday I was told that "The system didn't allow such changes" and the 2 leases had to be honored..I also mentioned that I had also made a payment of $200.00 to one lease and $100.00 to the other in order to try to pay off ASAP. I was told the entire $300.00 went on 1 lease even though
I had click on my account indicated the amount to put on each order....I had placed this order online in order to take advantage of the Black Friday sale prices..On December *** the delivery arrived. The delivery men simply slid the merchandise in to my apartment checked nothing had me sign and were off. After opening and setting up the 32 in TV I realised it was just too small..I went to the store on ***. and found a 40 inch TV more suitable. While there I also saw the 75 inch QLED Samsung...I called Zibby and asked them to cancel my orders because I wanted to the TVs I desired.
I was told that the orders were cancelled but the leasing fees were not refundable...Not good news but "Okay" $135.00 wasted..I then after opening another lease agreement for $45.00 ordered the 75 inch QLED Samsung...I purchased the new 40 inch Samsung using my credit card in order to refrain from opening another lease agreement. Since I decided to keep the Computer chair..I believe the lease for the 32 in TV and chair was revised , minus the 32 inch TV.
After all this Zibby told me I would be credited back my payments so I could apply them to my new lease for the 75 inch QLED.
As soon as *** had received the merchandise.
I called *** online sales department and informed them of my situation..I told the I had cancelled the leases with Zibby and reorder the merchandise I wanted..I did this quickly in order to take advantage of the 3 day Black Friday event...I after ordering.the new merchandise ..I requested that the TVs I was exchanging be pickup when the new ones were delivered...I made *** aware I did not have the original box for the 75 in to be returned in , but would gladly pay a restocking fee. The supervisor was very rude and insisted he could not take back the TV...the lease would be reinstated and I would be responsible...When the delivery men arrived on December *** with the replacements models...There was no notation to pick up either TV the 75 inch nor the 35 which the should have taken because it had original packaging...As of today Zibby has debited my checking account $135 for leasing fees $300.00 for payments and PC had charged me $268 for 40 TV and delivery...My first payments are not due until December ***,2019
One for 254 one 58 and another about 30 dollars monthly...If this situation is not rectified ..It will wipe me out financially...I simple can't afford all this! These 2 TVs are a Retirement/Christmas present for myself...as of 12/*** I will be retired and could not afford leases totalling over $3000.00 plus high interest charges!
I know everyone is trying to make a buck but "Seriously" whatever happened to customer service and satisfaction..The supervisor at *** online center even had the gall to tell me he was doing me a courtesy by accepting the TV back if I had the original box! "Really?!" you're billing me over $3,000.00. and you have the nerve to say your doing me a courtesy? I'm the consumer..I doing YOU a courtesy by shopping your store! Anyway , as a simple resolution.
I would first like the

1) 32inch TV and the 75 inch UHD model picked up and payments
credited back to my account.
2) excessive leasing fees refunded since "system" does not allow.
for changes or editing.
3) 75 inch QLED and executive chair combined on one simple lease
So I can pay off balance ASAP

I had a loan with Zibby and paid the loan off in full on September *** They continued to take money out of my account every two weeks after the loan was paid. I called several times and was told that when a customer pays off their loan, they are supposed to contact customer service so the account can be closed (it does not say this anywhere on their site and even offers options to pay the balance in full). I was told the first time the account was now closed, auto pay was turned off, and the $359 I paid in excess was refunded. A week later I still had not seen my refund and I got more emails saying more money was scheduled to be drafted from my account. I called back and was told by a second rep that the previous rep issued the refund but did not close my account so he said he turned off auto pay and I should see my refund by tomorrow. Now a few days later I got another email saying the money was withdrawn and STILL NO REFUND. I called back today and the 3rd rep informed me that none of the other reps took care of the issue. No one closed my account and no refund was issued and more money was drafted. They are now saying it is going to be another 7-10 business days before my now $450 is returned. DO NOT LEASE WITH THIS COMPANY

I started 2 leases through Zibby Nov *** 2019 when I tried to do another one I am being told they do not accept credit unions and if I want another lease I will have to open a banking account elsewhere. Meanwhile Zibbty takes weekly fees from this non accepted form of payment. Also It wont accept my *** credit card.

They are FRAUDS!! Do not use them They took my $45 and said I was approve for Leveno computer. I called them to che k on an address they tell me the. That there was no lease and that Leveno canceled the order and that Zibby was to refund my money. I waited 2 weeks and still no refund. I called Zibby and they said my refund request was denied. Now I have to file a claim against them to my bank.