Katie's Flowerland

Final Consumer Response /* (2000, 20, 2016/04/05) */
I have resolved my dispute with Escape Resolutions in an amicable mannerI wish, therefore, to withdraw my complaint to your organization
If you wish additional information, please contact me
Thank you very much for your actions on my
behalf! It helped greatly to reach our agreement

Initial Business Response /* (1000, 12, 2016/04/21) */
As for Mr***, case # XXXXXX, he stated he just put a complaint on the Revdex.com because he saw someone else put a complaint on the siteWe hav been in contact with Mr *** and are moving forward with his fileHe and his wife have been
and still are on vacationWe will again be in touch with the client upon their returnAt that time a response that is accurate and up to date will be sent to your attention
Initial Consumer Rebuttal /* (3000, 14, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not tell them I created a complaint because I seen someone else hadI told them I filed a complaint with the Revdex.com because I had contacted them four times because of the price I was quoted for the Title Transfer was greater than what I had contracted for and each time I called them I was told they would check into it and get back with me the same day and each time they never got back to so I then opened a complaint with the Revdex.comI am back from vacation now so hopefully their progress on the sale of my Time Share will proceed
Final Business Response /* (4000, 48, 2017/06/28) */
This complaint originated against Sumday Vacations as previously mentioned
Final Consumer Response /* (4200, 51, 2017/06/30) */
I am attaching Pdf's that I have for the Escape Resolutions, that are either the contract or associated documents they requested
Hope this helpsMy complaint was against Escape Resolutions, Sumday Vacations was the 1st closing company they choose to do the closing and they wanted to charge me more than the contract said I had to pay for closingThat is why I opened the 1st complaint because I was getting nowhere with itThat complaint was satisfied as they finally chose another closing company named Complete Closing ServicesMy instructions (from the Revdex.com as I remember) were that I was not allowed to complain about the closing companies because I had no direct dealings with them and I could only complain about Escape Resolutions not doing their job
Another note: I have already replied to the business response a while back and this one is no different, therefore I am not going to repeat that process again
*** ***
XXX-XXX-XXXX
***@yahoo.com

This is disappointing. I have continued calling and finally spoke with *** who assured me that my transaction is being processed and that she will get back with me to confirm that everything is done and we’re just waiting for confirmation paperwork.I had to call about times, leaving
voicemails, until she finally called me back. I will let you know if anything more is accomplished. I have to hope that the transaction will complete since we invested a lot of money. *** ***

Final Consumer Response /* (2000, 5, 2016/05/23) */
I AM WITHDRAWING MY NEGATIVE COMMENT AND GOING WITH A POSITIVE REVIEW SINCE I RECEIVED A CALL FROM ESCAPE RESOLUTIONS STATING THAT THE TRANSFER WILL BE DONE IN DAYS FROM THE DAY THEY RECEIVE A SIGN FORM FROM METHANK YOU Revdex.com FOR YOUR HELD IN
GETTING ACTION

See attached

11/06/2017Thanks for callingNo I have not heard anything and you can no longer leave a message at their phone numberTheir one year was up on 10-21-My health is not good so my daughter has been handling this and the email address I provided for Revdex.com is my daughter's. She contacted the Attorney General's office and I have spoken twice with a lady from thereUnderstand Revdex.com will probably not be able to get in touch with anyone from this company and reports about their scams and not being able to reach them have been on the news and in the newspapers in Springfield, Mo.11/07/[consumer not in good health and is allowing daughter to handle thisReceived an email from her] Hi Mr***,We do appreciate your efforts very,
very muchMy mom unfortunately really believed they would help her
& lost a lot of moneyWe were hoping to get at least some back, but
it seems they are more unavailable than ever before. The
attorney general’s office hasn’t gotten back to us lately, and they
said that we would need to hire our own legal representation to pursue
anythingWe are still hoping that is not the case and they can make
some headway with these casesDo you know if we could join a
class-action suit perhaps?Thank you so much and please let me know if you have any other ideas or need any additional information from me.Best regards,*** *** 11/16/2017 Interesting that you should call and tell me you will close complaint due to business not responding. I recently got a call from *** at Escape Resolutions which said one of these time shares would be closing soon (I do not believe it)Yes, there one year was up on October I told him I had filed a Revdex.com complaint and he said he didn't know anything about it, but, Revdex.com gives them a bad rating because they don't pay to be a full member. There has been a few emails between us which I will forward to youI also got a bill for next year's maintenance fees which are due by January Thanks. {emails business had sent consumer just two days ago, but, so far she cannot find the one she sent them}*** *** *** *** *** ***
*** *** *** *** ** *** ** ***
*** *** ***
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***, We have attempted to contact you at the number on file and have been unsuccessful in reaching you. Please contact Escape Resolutions at your earliest convenience regarding your file. Thank you,Escape Resolutions Customer Care | Springfield Main - Headquarters *** *** * *** ** *** *** *** *** ** ***
*** ***
*** *** ***@escaperesolutions.com *** *** *** *** *** ***
*** *** *** *** ** *** ** ***
*** *** *** ***
*** *** *** *** ***
Escape Resolutions has received your e-mail If your message is of a time-sensitive nature, please call *** *** to avoid delay
Our
business hours are Monday-Friday between 9:
a.mand 5:p.m. Central Time
Thank you for choosing Escape Resolutions. We appreciate your business.
Sincerely,
Escape Resolutions Customer Care Department11/28/2017 Thanks for callingI called them a few days agoPhone rang and rang, got voice mail then told mailbox full, cannot leave a messageThey did call back a few days later and said we see you calledThis was a *** *** and she said they were still in the process of closing and was supposed to have called me this morning, but, I did not hear from her this morningNow, the yearly maintenance fee at *** is due by January of $and I pay $monthly with ***I had sent to Escape Resdocuments about this and *** was going to try and find them and told me they would take care of paying these (guess because they were supposed to have had these units sold for me by 10-21-17; we'll see if they actually do this)O.K, let's proceed that I will call you if I hear from them this week and if you do not hear from me, you will call them Friday, 12-Thank you.11/29/My daughter forwarded me an email she got from the MoAG's officeI will send it to youIt shows their reply to my complaint with the AG plus a letter from AG about me having days to respond [mediator put those in Library]12/01/I did not hear anything from them this week. It looks like *** *** is now the contact as she signed the letters to the AG*** is mistaken in what she told you about the maintenance fees with *** being unpaid as I have all my monthly receiptsHope you are successful in reaching *** later today. [later after I had talked to business] Thanks for letting me know they got the *** maintenance fees situation straightened outThey claim *** might be out of my name in two weeks?! that would be great! So, *** might take a month before we hear anythingThen I want to be sure they pay the *** maintenace fees due January for $like they promisedO.k, I'll call *** around the 3rd of January and make sure they got itI hope I don't have to pay these to protect my credit ratingThanks again.[email from cnsmr] This is a copy of theLetter my daughter sent to the attorney general today she corrected the spelling of *** last name ***Thanks ***01/09/No, I have not gotten anything indicating *** was soldI got a phone call from *** at Escape at a strange time, the Friday night before ChristmasHe said it was closing, but, I have not seen anythingThey promised to pay the *** fees due by Janof $630.00, but, that was not done and I had to pay them and am still paying the monthly bill at *** since it apparently had not closed. I have called there several times and only received one return call from *** who claimed things were in the worksI paid $6,in and nothing has happenedI'm wondering if all this latest activity and promises is just window dressing on their part to make us think they are doing somethingHope you have success getting someone there to speak with youThanks again.01/22/Thanks for callingSo, they have not contacted you*** from their office did call me last Thursday and said they were having a meeting Friday afternoon and would get back with me. I told her if I did not hear anything today, I would go to the Attorney General's office tomorrowI will keep you posted.02/21/2018 I have not heard any more from them since we last talkedI also called *** at the AG's office and have not gotten a reply yet. Understand you will call them and see if you can get any information. I suggest you try *** or *** (I beleive *** is long gone)Understand you may have to close the complaint if they are not providing any meaningful responsesPlease let me know before you doThanks for checking in.03/01/2018 Well, they did call me just yesterdayIt was ***Perhaps they called due to the deadline you had given them in your voice mails and email of last week. I was on the phone with him for minutesHe said it is "In Closing." I asked for names of their customers who had actually gone through closing or gotten refundsHe said did not think they could do thatAsked if he could have former customers who got a closing call me for cofirmation this actually gets done sometime, and he said perhaps possibleHe claimed again we were behind in maintenance fees to *** and ***. We have just mailed those receipts again to him which prove otherwiseHe said he does not undestand why I am so angryI told him he made these same promises right before Christmas in a late evening phone call ("It's going to close, it's going to close) but here it's months later and nothingI asked him for the names of these closing companies and who is handling as I would like to talk to themO.k, realize you can't leave this complaint open much longer and that you plan to contact them and tell them would like to have something concrete that verifies a closing will take place, or I'll get a refund, as it needs to be established if this is genuine or if they are just stringing me alongThanks03/09/2018 Well, I am not surprised no one from Escp Res contacted you by the second deadline you gave them of yesterday by noonI have not heard anything else either since Feb 28thUnderstand since they are not responding to the Revdex.com, that the complaint will be closedPerhaps something will come from the Attorney General's involvementThanks very much for trying and have a good day

The client contracted with Escape Resolutions the end of The contract they signed allows one year for completionWe are still well within the timeframeAlso, note per the attached contract all fees must remain current at all times and the client is in arrearsWe ask this complaint be void for these reasonsPlease see attached contract and proof of terms

(The consumer indicated he/she DID NOT accept the response from the business.)
We we have received paperwork from the timeshare company, not from
Escape ResolutionsThe timeshare company sent this paperwork as a result of me asking the timeshare to help me exit because Escape Resolutions was not getting completion and it had been over a year since original contract dateThe timeshare has implemented this service for owners that have specific timeshare attendance problemsWe only learned about this service in the last month and we applied for it from the timeshareThat is why we received the paperwork which is by no means final documentationThis package of document ion still needs to be approved by the timeshare and after such approval, may release us from all responsibility and ownership of our timeshareWe must wait for this release before we can satisfactorily close out this complaint