Kayak.com

Complaint: [redacted]
I am rejecting this response because: [redacted] has lied to me over and over again regarding the ticket we purchased. The bottom line is, because I put my wife's  married name instead of her maiden name on the ticket,  they are telling me I have to pay an additional $400 to use the ticket at a later date. This is absurd!!! I was forced to purchase another ticket so that my wife could fly out yesterday to her hometown with our one-year-old. I would rather handle this in a court instead of over Revdex.com.
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  KAYAK lets you easily search hundreds of travel sites at once. Once you find the booking option that you like, KAYAK gives you choices where to book. You can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through...

one of our third-party providers.   When you search specifically for an airport, KAYAK will only return rental agencies that service that airport. In this case it looks like you ran a general search for the city, which returns both airport and non-airport locations. Non-airport locations tend to offer a lower rate and that is why they display higher on the results page. The reservation that was booked was completed on [redacted] and the location details were available for review prior to completing the reservation and in the email confirmation that was received.  This was a prepaid reservation charged by [redacted].  For further assistance the traveler will need to contact [redacted].  Thank you.

I
have shared this response with [redacted] Partner Networks operation
center for further review. For further assistance with this
reservation the traveler will need to contact the service provider
who is [redacted] Parter Network. Thank you.

KAYAK is in receipt of this complaint.   KAYAK lets travelers easily search hundreds of travel sites...

at once. Once the traveler finds the booking option that they like, KAYAK gives travelers choices where to book. Travelers
 
can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers.  
 
At KAYAK we do not set prices, so it is not possible for KAYAK to guarantee what other companies are selling.  Prices on hotel rooms can change frequently. Several people may also be trying to buy the same travel
 
option simultaneously. As a result, the traveler may find on occasion that certain prices are no longer available.  Thank you.

KAYAK is in
receipt of this complaint. This reservation was completed on
[redacted] via KAYAK's booking option. [redacted] is the
service provider for this reservation. For further assistance with
this past reservation the Traveler will need to...

contact
[redacted]'s service center at the number listed on the email
confirmation. Thank you.

For clarification, KAYAK lets you easily search hundreds of travel sites at once. Once the traveler finds the booking option that they like, KAYAK gives the traveler choices where to book. You can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers.  
The traveler selected to book through a third party while remaining on KAYAK.  It was stated prior to completing the reservation that the booking was being completed on [redacted] and that [redacted] would be providing the customer service for the reservation.  The email confirmation the traveler received would have also been sent directly from [redacted]  The traveler will need to contact [redacted]’s service center for further assistance.  Thank you.

I made a reservation though
kayak.com ,for a specific date and it auto corrected for a different date. It was not caught until confirmation came in email several minutes later. I immediately called customer service and they were able to switch dates after talking to the hotel manager, but the rate was nearly doubled for the date that I needed and if I wanted to cancel, and look elsewhere I am still charged the full price of the room. No refund. I spoke with the manager at Kayak.com and this was clearly a mistake that was recognized within a few minutes and they were not willing to refund . I do not recommend this website or company because if any mistake whether it be yours or how the program auto corrects , they will NOT refund .

KAYAK is in receipt of this complaint. KAYAK's travel management tool known as...

Trips provides courtesy trip updates, for this specific booking a trip alert email was generated with updated itinerary details ( generation June 25th 24 hours before the flight,)- as per standard procedure all notices remind travelers to verify details directly with the airline provider - in this case " Call TAME Linea A[redacted] to verify departure time. Sometimes flight statuses are wrong, and you wouldn't want to miss your flight.  Prior to this courtesy Trip Alert a change notification was sent to the primary traveler on the reservation from the provider who processed the reservation.
Once the traveler received the Trip Alert, it would have been the traveler’s responsibility to verify the flight details.  For further assistance the traveler will need to contact the service provider for this reservation.  Thank you.

KAYAK is in receipt of this complaint.  KAYAK was able to locate a failed reservation that matches the Traveler’s name....

 The reservation was attempted by [redacted] and failed on March 1st.  If the Traveler has a posted charged on their credit card the Traveler will need to contact [redacted]’s service center for assistance.  The service center phone number can be found on [redacted].  Thank you.

KAYAK is in receipt of this complaint.  The traveler made a reservation which was completed [redacted] which, for reference,...

was re-branded to [redacted] after the booking was submitted.  KAYAK has received past feedback from this traveler and provided prompt response and direction to continue to work with their booking and service provider.   KAYAK is not the service provider and will have no insight into service offerings.  If the traveler was approved for a “goodwill refund”, that will be coming from the service provider for their past reservation which is [redacted].  The traveler will need to work with [redacted] for further assistance with this refund as KAYAK will have no insight into the status of this “goodwill refund”.  Thank you.

KAYAK is in receipt of this complaint.  The reservation the Traveler is referencing was completed on Priceline.com.  Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel...

Notices.”  This is a clickable option that shows the policies for the reservation including the cancellation policy. For reference the cancellation policy was that the reservation was a non-refundable reservation.  By the Traveler clicking the Agree & Book button they have agreed to these policies.   For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center.  Thank you.

KAYAK
is in receipt of this complaint. This reservation was completed on
[redacted] via KAYAK's booking option. [redacted] is the service provider
for this reservation. In the fare...

rules of this reservation it
states “When applicable you may
accrue miles subject to the airline rules and policies. [redacted] is
not responsible for mileage credits and Upgrades. Upgrades, if
allowed, are purely at the discretion of the airline. Check directly
with the airline for additional information.” The fare rules for
this reservation were available for review prior to completing the
reservation. For further assistance with this past reservation
please contact [redacted]'s service center at the number listed on your
email confirmation.

KAYAK is in
receipt of this complaint.  While the
traveler remained on KAYAK the reservation reservation was completed on [redacted].
   Upon
selecting to book this reservation there was a break down of the charges which
showed a [redacted] Payment Fee of 1.04 [redacted] and a...

Travelfusion Service Fee
of 5.29 [redacted]. The total for this reservation was 58.29 [redacted].   It was
also stated that “All prices in [redacted]. Your Bank's Exchange Rate and Currency
Transaction Fees may apply.”  Upon
selecting to book this reservation the Traveler agreed to [redacted]’s polices as
well as the total price in [redacted] for this reservation. 
For further assistance with this reservation the Traveler will need to
contact [redacted]’s service center at the number listed on the email confirmation
as [redacted] is the service provider for this reservation.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
 
I called [redacted] and was told they have no record of these bookings. These are Kayak bookings. These are the same stalling tactics I have experienced from Kayak each of the more than five times I requested a refund. They tell me I need to call someone else such as the [redacted] hotel and each time I am told this IS Kayak solely. 
 
Ask Kayak to provide proof the [redacted] charged them for my stay. I was assured there would be no charges from [redacted]. These stalling tactics and attempts to shift the responsibility are classic for a concern that is attempting to distort the truth.
 
I am not able to allow Kayak to keep my hard earned money for no good reason.
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation [redacted] was completed on [redacted].  The reservation was shared with [redacted]’s operation center for further review.  It was requested that a [redacted] representative reach out to the traveler with an update.  For further...

assistance with this reservation please contact [redacted]’s service center.  Thank you.

Complaint: [redacted]
I am rejecting this response because:
I did everything through kayak 
Sincerely,
[redacted]

KAYAK
is in receipt of this complaint. The reservations were completed on
[redacted] via KAYAK's booking option. It will be [redacted]'s refund
policies that apply. Refund may take 2-3 billing cycles to be
refunded. As [redacted] is the...

service provider for these reservations
please contact [redacted]'s service center for an update on the status of
your refunds. Thank you

This reservation
was completed on [redacted] via KAYAK's booking option. KAYAK is
not the service provider for this reservation the service provider is [redacted]. Prior to completing
the reservation it stated that the booking was being completed on
[redacted] via KAYAK's booking option and that [redacted] will be
providing the customer service for this reservation. The charges for
this reservation were in fact charged in USD for this reservation.
The traveler is able to view a statement “your credit card may show
one or more charges with a total price of USD 3783.28.” by viewing
the reservation directly on [redacted]'s website. For further
assistance with this reservation and matters pertaining to billing
the traveler will need to contact [redacted]'s service center at the
number listed on the email confirmation.

Complaint: [redacted]
I am rejecting this response because: When the flights were chosen and it came to pay, KAYAK's site was there to accept my credit card. If we could go back in April of 2014, the way the site was then, it would show that the payment was accepted on the kayak site. It is not up to me, only them, as to whom receives my credit card for payment. So why are they allowed to give me the run around about my 'goodwill offering' made by these emails. 
(Can I get some advice or guidance from Revdex.com about this matter as to what I should do or how to proceed next. Please assist me. Thank you.)
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The...

reservation the Traveler is referencing was completed on Priceline.com.  Prior to completing this reservation the Traveler was shown “By completing this booking I agree that I have read and accept the Terms & Conditions and the Hotel Notices.”  This is a clickable option that shows the policies for the reservation including the cancellation policy. For reference the cancellation policy was that the reservation was a non-refundable reservation.  By the Traveler clicking the Agree & Book button they have agreed to these policies.   For further assistance with the reservation the Traveler will need to contact Priceline.com’s service center.  Thank you.