Kayak.com

KAYAK is in receipt of this complaint [redacted] is the service provider for this reservationThe email confirmation for this reservation was sent directly from [redacted] [redacted] reached out directly to the Traveler to advise the Traveler of an issue and to work with the TravelerIt will be [redacted] 's policies that apply when processing a refund for this reservationFor further assistance or questions pertaining to the refund status please contact [redacted] 's service center at the number listed on the email confirmation

KAYAK is in receipt of this complaintKAYAK has shared this with [redacted] operation center as they are the service provider for the canceled reservationFor further assistance with this reservation the Traveler will need to continue to work with [redacted] Thank you

KAYAK is a travel tool that allows users search for travel, users are provided numerous travel options and choices on where to complete a booking.KAYAK is not an online booking provider, we do not set rates or sell the travel serviceInstead these actions would be executed by the online booking provider.The referenced rental car reservation was completed on [redacted] via KAYAK’s website Throughout the online booking form information was displayed noting “Reservation completed on ***” and “ [redacted] will provide the customer service for this booking”The reservation would be subject to the terms and conditions and policies set forth by [redacted] and specific information regarding reservation guarantee and policies would be determined by *** Since KAYAK is not the online booking or service provider we will not have access to the reservation system thus we are unable to assist with the referenced service issueInstead the customer would need contact [redacted] in order to determine what, if any, accommodation is available due to the inventory availability issue.Regarding rental car damage protection - an option to purchase rental car damage protection from [redacted] was presented during the online booking, this option was selected The said policy was sold by [redacted] An email confirmation including policy information would have been forwarded by [redacted] All service inquiries would be directed to [redacted] (contact information listed on the booking confirmation details).Thank you

Complaint: [redacted] I am rejecting this response because: this does not address my complaint, rather Kayak is pointing the finger and not taking responsibility I went to Kayak.com to book a ticket, then received an email confirmation, and later found out it was not purchased Because of this, as explained in my previous response, I'm out $ I expect Kayak to take some responsibility and not try to pass the buck Or at the very least, work with their partners to find a solution Sincerely, [redacted]

Upon selecting to book via KAYAK's booking option it was stated that the booking was being completed on [redacted] via KAYAKAlso upon selecting agree and book the Traveler agreed to [redacted] 's policiesFor further assistance with the refund the Traveler will need to contact [redacted] 's service center at the number listed on the email confirmation that was received from [redacted] Thank you

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers I have share this complaint with [redacted] for further review as they are the service provider for the reservationA representative from [redacted] will reach out directly to the travelerThank you

KAYAK has reviewed both emails that were sent on May 16th and on on May 18th saying the reservation was unsuccessfulBoth emails were sent from [redacted] as they are the service provider for this reservation For further assistance the Traveler will need to contact [redacted] 's service center at the number on the email received from [redacted]

KAYAK is in receipt of this complaint For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers The traveler made a reservation directly with [redacted] and forwarded her itinerary to KAYAK’s free travel planner called My Trips Changing the dates in My Trips does not change the reservation itself The traveler would have needed to contact [redacted] to change the reservation as [redacted] is the service provider For further assistance with this past reservation the traveler will need to contact *** Thank you

Complaint: [redacted] I am rejecting this response because: [redacted] has lied to me over and over again regarding the ticket we purchasedThe bottom line is, because I put my wife's married name instead of her maiden name on the ticket, they are telling me I have to pay an additional $to use the ticket at a later dateThis is absurd!!! I was forced to purchase another ticket so that my wife could fly out yesterday to her hometown with our one-year-oldI would rather handle this in a court instead of over Revdex.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The ticket I cancelled four days in advance of the return flight DID have value because [redacted] or some other travel agency resold itMy seat on that flight was sold, which I know for a fact because my colleague was on that flight and reported it 100% full [redacted] will confirm this as wellWhy does Vayama or Kayak get to keep money they never lost? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I called [redacted] and was told they have no record of these bookingsThese are Kayak bookingsThese are the same stalling tactics I have experienced from Kayak each of the more than five times I requested a refundThey tell me I need to call someone else such as the [redacted] hotel and each time I am told this IS Kayak solely Ask Kayak to provide proof the [redacted] charged them for my stayI was assured there would be no charges from [redacted] These stalling tactics and attempts to shift the responsibility are classic for a concern that is attempting to distort the truth I am not able to allow Kayak to keep my hard earned money for no good reason Sincerely, [redacted] ***

KAYAK is in receipt of this complaintThis reservation was completed on [redacted] via KAYAK's booking option [redacted] is the service provider for this reservationFor further assistance with this past reservation the Traveler will need to contact [redacted] 's service center at the number listed on the email confirmationThank you

For clarification, KAYAK lets you easily compare hundreds of travel sites at onceOnce you find the booking option that you like, KAYAK gives you choices where to bookYou can book with the airline, hotel, car rental company, an online travel agency or via KAYAK through one of our third-party providers Upon selecting to book via KAYAK's booking option at the top of the screen and on the right hand side of the screen it was stated that the booking was being completed on [redacted] via KAYAK and that [redacted] will be providing the customer service for this reservationUpon selecting KAYAK's booking option if the traveler did not want to process the reservation via [redacted] the traveler would be able to go back to the search results and select a different providerUnder the first section Review Flight and Fare there was a link that said See fare rulesBy selecting that link the traveler would have been able to review the fare rules for the reservation The traveler agreed to [redacted] 's policies by clicking the book button For further assistance the traveler will need to contact [redacted] 's service centerThank you

KAYAK is in receipt of this complaintKAYAK has located a reservation that was completed on [redacted] via KAYAK's booking option [redacted] is the service provider for this reservationFor further assistance with this past reservation the Traveler will need to contact [redacted] 's service center at the number listed on the email confirmation they receivedThank you

Complaint: [redacted] I am rejecting this response because: Booking was done on Kayak.com receip came from Kayak.com followed by another receipt to my surprise from [redacted] Either way I trusted Kayak to book my tickets with a reputable agency [redacted] is not a reputable companyAlso the tax portion of my ticket should be refunded at the least since the flight was never boarded Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because Kayak has provided information about the email The "hour" email was sent and a half hours before the flight They have yet to provide any proof that they sent the email hours in advance We were unable to access the information due to the fact we had left our hotel and no longer had internet access The following paragraph will continue to solidify my claim as to why I am rejecting the response.Kayak also offers a tool on their website to track trips that you have booked with them When I checked the website on the morning of the flight the website said the flight was leaving at 9pm When we got to the airport and the airline informed us the flight left at 8:15pm and we were too late, I checked kayak.com again and it still said pm There is no disclaimer on their web page saying times are subject to change and that an email would provide more accurate information If I buy a ticket on a website I would expect the website be up to date and provide the most accurate information unless it is specifically stated on the webpageI took a screenshot of the webpage with the time and all informationThere was nothing stating the fact that email would be more accurateAccording to information kayak provided in previous email they claimed that the time of the flight was changed back to 8:15pm nearly months before the flight That would have given them nearly months to update their website with the most accurate information It makes total sense that a website would provide the most up to date information Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: When the flights were chosen and it came to pay, KAYAK's site was there to accept my credit cardIf we could go back in April of 2014, the way the site was then, it would show that the payment was accepted on the kayak siteIt is not up to me, only them, as to whom receives my credit card for paymentSo why are they allowed to give me the run around about my 'goodwill offering' made by these emails(Can I get some advice or guidance from Revdex.com about this matter as to what I should do or how to proceed nextPlease assist meThank you.) Sincerely, [redacted] ***

KAYAK is in receipt of this complaint The reservation [redacted] was processed by [redacted] The traveler used KAYAK to search for the hotel and completed the reservation with [redacted] The traveler will need to contact [redacted] service center at the number listed on the email confirmation Thank you

KAYAK is not the service provider for these reservationsThe reservations are being serviced by [redacted] This was stated prior to completing the reservations and again on the email confirmations that were received KAYAK has shared this complaint with [redacted] for further review [redacted] is currently working with [redacted] to review these past reservationsFor further assistance please contact the service provider [redacted] Thank you

KAYAK is in receipt of this complaint The reservation Confirmation Number: [redacted] was completed on [redacted] and priceline.com is the service provider for this reservation The traveler selected to book a non-refundable hotel reservation Prior to completing the reservation the cancellation policy for the reservation was stated For further assistance with this past reservation the traveler will need to contact priceline.com’s service center at the number listed on the booking receipt Thank you