Kayak.com

KAYAK is in receipt of this complaint.  The reservation [redacted] was processed by [redacted].  The traveler used KAYAK to search for the hotel and completed the reservation with [redacted]  The traveler will need to contact [redacted] service center at the number listed on the email...

confirmation.  Thank you.

KAYAK is in receipt of this complaint.  As KAYAK is a US company, KAYAK is prohibited from displaying fares of certain carries...

as governed by the US Treasury Office of Foreign Asset Controls.  Thank you.

KAYAK
is in receipt of this complaint.
background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">KAYAK
lets you easily compare hundreds of travel sites at once. Once you
find the booking option that you like, KAYAK gives you choices where
to book. You can book with the hotel, an online travel agency or
via KAYAK through one of our third-party providers.
In this sense, KAYAK is a search engine and we don't guarantee prices
we find. At
KAYAK we don’t set prices, so it’s not possible for us to
guarantee what other companies are selling.
Prices
on airline seats, hotel rooms and car rentals can change frequently.
Several people may also be trying to buy the same travel option
simultaneously. As a result, you may find on occasion that certain
prices are no longer available.
Travelers
can send KAYAK a feedback about bad prices so KAYAK can review the
data we are receiving.

This
complaint has been shared with[redacted].com's operation center for
further review.[redacted].com has found that the cardholder's account
was blocked and there was a notification sent letting the cardholder
know that both bookings were canceled due to a payment problem. The
last email was sent to the email address on December 24th
2014 at 3:55 pm stating that both reservations were canceled due to
a payment issue. When the traveler called[redacted].com she was
informed the same information. For further assistance the Traveler
will need to contact[redacted].com's service center. Thank you.

KAYAK is in receipt of this complaint.  For clarification, KAYAK lets you easily
compare hundreds of travel sites at once. Once you find the booking option that
you like, KAYAK gives you choices where to book. You can book with the airline,
hotel, car rental company, an online travel agency...

or via KAYAK through one of
our third-party providers.  The traveler
made a reservation directly with [redacted] and forwarded her itinerary to KAYAK’s
free travel planner called My Trips.  Changing
the dates in My Trips does not change the reservation itself.  The traveler would have needed to contact
[redacted] to change the reservation as [redacted] is the service provider.  For further assistance with this past
reservation the traveler will need to contact [redacted].  Thank you.

Complaint: [redacted]
I am rejecting this response because: after communicating with both [redacted] and Kayak, both companies wee negligent and deceptive. It is Kayak, however that directs their customers to [redacted] without the customer's consent. For a bad product, this can be problematic.  [redacted] did not tell me my flight was ineligible for miles despite many communications by me giving my mileage number and being told by them that my flight was eligible.
Never in my life have I bought a ticket that was not redeemable for mileage credit. There was no prior indication whatsoever that my ticket was in a class that could not get miles, and information KAYAK sent in response to my Revdex.com complaint was not provided to me before purchasing the tickets. They just took my money and said [redacted] would be the ticket issuer. KAYAK and [redacted] should not sell tickets in this class  without explicit disclosure that they are worth less. It is already known that [redacted] does stuff like this, based on [redacted] and the complaints that Revdex.com gets. So Kayak should allow customer choice when choosing a ticket, instead of going to the bottom of the barrel for their vendors. I had not used either company before this and am disgusted at the product and the customer service/
The other terrible thing here is that the tickets were not even cheap, which does not support the class they were assigned to. [redacted] explained to me that these web-based companies buy in bulk and arbitrarily assign a class. How corrupt can they get.  I am concerned by reader the Revdex.com complaints about [redacted] and how there seems to have been no real action by Revdex.com in each case.
Sincerely,
[redacted]

KAYAK is in
receipt of this complaint. [redacted] is the service provider for this
reservation. The email confirmation was sent directly to the
Traveler from [redacted] as well as the notification that the price had
change. The $100 charge is a fee from [redacted]. For...

further
assistance with this reservation and matters pertaining to billing
please contact [redacted]'s service center at the number listed on the
email confirmation. Thank you.

KAYAK
is in receipt of this complaint. This complaint has been shared with
Vayama's operation center for further review as Vayama is the service
provider for this reservation. Vayama's operation...

center has
reviewed this reservation and found that the Traveler used the
outbound portion of his ticket and then canceled the return.
Vayama's operation center has found that by the Traveler only using
half of his round trip ticket the Traveler failed to meet the
“roundtrip” requirements of the fare rules. This resulted in his
unused ticket having no value and there will be no refund.
Vayama's
operation center also check the lowest one way fare
offered by [redacted] from [redacted] then subtract the round
trip fare paid from the lowest oneway fare. In this case, it resulted
in a negative amount. Hence, no refund value on the unused portion.
For
further question with this reservation the Traveler will need to
contact Vayama's service center at the number listed on the email
confirmation. Thank you.

The Traveler was
able to review the charges and the fees prior to completing the
reservation.  Under the flight details it
provided the fare details.  This included
the Travelfusion Service Fee (charged separately).  Also the Traveler can view the booking
receipt which shows the break down of the fare by visiting [redacted].  The service fee was clearly stated when the
traveler made the reservation.  Upon
selecting to book this reservation the Traveler agreed to the price of this
reservation.  For further assistance with
the reservation the Traveler will need to contact [redacted].

KAYAK is in receipt of this complaint.  The reservation was completed on [redacted].  KAYAK shared this complaint with [redacted] operation center for further review.  They have reviewed the complaint and found that a claim was filed with the airline.  Information for this...

claim was provided to the traveler.  For further assistance please contact [redacted] for further assistance.  Thank you.

Complaint: [redacted]
I am rejecting this response because Kayak has provided false information about the email.  The "24 hour" email was sent 2 and a half hours before the flight.  They have yet to provide any proof that they sent the email 24 hours in advance.  We were unable to access the information due to the fact we had left our hotel and no longer had internet access.  The following paragraph will continue to solidify my claim as to why I am rejecting the response.Kayak also offers a tool on their website to track trips that you have booked with them.  When I checked the website on the morning of the flight the website said the flight was leaving at 9pm.  When we got to the airport and the airline informed us the flight left at 8:15pm and we were too late, I checked kayak.com again and it still said 9 pm.  There is no disclaimer on their web page saying times are subject to change and that an email would provide more accurate information.  If I buy a ticket on a website I would expect the website be up to date and provide the most accurate information unless it is specifically stated on the webpage. I took a screenshot of the webpage with the time and all information. There was nothing stating the fact that email would be more accurate. According to information kayak provided in previous email they claimed that the time of the flight was changed back to 8:15pm nearly 3 months before the flight.  That would have given them nearly 3 months to update their website with the most accurate information.  It makes total sense that a website would provide the most up to date information.   
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  For clarification, KAYAK lets you easily
compare hundreds of travel sites at once. Once you find the booking option that
you like, KAYAK gives you...

choices where to book. You can book with the airline,
hotel, car rental company, an online travel agency or via KAYAK through one of
our third-party providers.  
The traveler
made a reservation directly with [redacted] and forwarded her itinerary to KAYAK’s
free travel planner called My Trips.  Changing
the dates in My Trips does not change the reservation itself.  The traveler would have needed to contact
[redacted] to change the reservation as [redacted] is the service provider.  For further assistance with this past
reservation the traveler will need to contact [redacted].  Thank you.

Complaint: [redacted]
I am rejecting this response because: When the flights were chosen and it came to pay, KAYAK's site was there to accept my credit card. If we could go back in April of 2014, the way the site was then, it would show that the payment was accepted on the kayak site. It is not up to me, only them, as to whom receives my credit card for payment. So why are they allowed to give me the run around about my 'goodwill offering' made by these emails. (Can I get some advice or guidance from Revdex.com about this matter as to what I should do or how to proceed next. Please assist me. Thank you.)
Sincerely,
[redacted]

KAYAK is in receipt of this complaint.  The reservation [redacted] was completed on [redacted]  KAYAK is an online travel search site that offers unbiased search results.  Fares are not guaranteed until ticketed as KAYAK is not setting the prices.  It is not possible for KAYAK to...

guarantee what other companies are selling.[redacted]r Fares are multiple one way bookings.  When selecting to book [redacted]es users are given a description of what a [redacted]e is.   The user would have seen "By combining multiple one-way bookings, [redacted] Fares allow you to find cheaper flights and more flight times that would not otherwise be available. Because there are multiple bookings, it is important to verify fares and availability for each flight before completing any purchase."For further assistance the user will need to contact the provider that processed the reservation.  Thank you.

KAYAK has reached
out directly to [redacted] who verified that by making modifications that
this does in fact change the total price of the reservation. As the
user made the modifications directly with [redacted] the user will need to
continue to work directly with [redacted] as they are the service provider
for this reservation. Thank you.

Complaint: [redacted]
I am rejecting this response because:
I want their policy to have to change. They should not be able to advertise a service if they are not going to keep the price the same for that service. My complaint is about their policy and customer service. Priceline and the other services keep their prices as to what you've booked. Kayak.Com portrayed themselves in their commercials as similar to priceline and the others. They should have to advertise BOLDLY that this is a "soft sale" and not a guaranteed transaction. If people knew they did not keep their word, they would not get any business. 
Sincerely,
[redacted]

Upon selecting to
book via KAYAK's booking option it was stated that the booking was
being completed on [redacted] via KAYAK. Also upon selecting agree and
book the Traveler agreed to [redacted]'s policies. For further assistance
with the refund the Traveler will need to contact [redacted]'s service
center at the number listed on the email confirmation that was
received from [redacted]. Thank you.

KAYAK is in receipt of this complaint.  This reservation was completed on [redacted]
via KAYAK’s booking option.  This report
was shared with KAYAK’s hotel data team and the information...

was updated.  [redacted] is the service provider for this
reservation.  For further assistance with
this reservation and the name change of the hotel please contact [redacted]
service center at the number listed on your email confirmation.

KAYAK is in receipt of this complaint.  KAYAK was able to locate a failed reservation that matches the Traveler’s name.  The reservation was attempted by [redacted] and failed on March 1st.  If the Traveler has a posted charged on their credit card the Traveler will need to contact...

[redacted]’s service center for assistance.  The service center phone number can be found on [redacted].  Thank you.

For
reference, KAYAK displays the prices and itineraries retrieved from
hotels and online agencies based upon the travel criteria you
submitted to us via the search request. These are live search
results; KAYAK does not materially alter the content (ie: we pass
through the information to you for review).
You
have the opportunity to purchase an itinerary from the hotel, an
online travel agency, or using KAYAK's booking option. Once you
selected to book it was stated that the reservation was being
processed by [redacted] Partner Network via KAYAK.
KAYAK
provides reminders to travelers to verify all reservation details
before completing a any booking. For further assistance you will
need to contact [redacted] Partner Network.