Keating Brokerage

We communicated with the Customer Care representative mentionedShe informed us she discussed the price discrepancies and thought the issue was resolved through her explanationWe now understand this was not the caseAlthough we work to correct these issues as soon as customers reach out, it does take a little time to get the issue fixedAs mentioned in [redacted] policies, pricing errors may occur on the [redacted] site (please see attached)We again truly apologize for the miscommunication and inconvenience you have faced through thisAs mentioned, we have already refunded the productWe value your feedback and hope you will allow us the opportunity to redeem ourselves in the futureThank you,

Hello [redacted] , We sincerely apologize for any inconveniences you may have experienced with your orderOn our end we see that you initially reached out on 12017, where is was agreed that your order would be shipped out partiallyWhen you had reached out again on 117, the second representative assisted in providing two of the available tracking numbers attributing to your order at that point in timeOn 2/*/2017, you established with a third representative that you did not receive any of the four packages shipped out from our facility, and were advised that a claim would be opened with [redacted] in order to conduct a missing package investigation as all had been determined to have been deliveredYou were also advised that filing a police report would be beneficial to the case as per policies, [redacted] will request that they be attached to missing package claimsAs indicated, you must file a police report in order to continue correspondence Please refer to our terms and conditions which you agreed to while placing your order:Also found here -- [redacted] Here are the links for you to file a claim on your end [redacted] Here is a link of the police departments in your area: [redacted] We truly apologize for the inconvenience and appreciate your patienceWe look forward to receiving the police report.Thank you,Pharmapacks Customer Care

The customer was given incorrect information from [redacted] endDue to the incorrect information, there was some miscommunication on our end, which we truly apologize forThe order was shipped and the customer was told to refuse the package upon delivery so that it could be returned to us for a full refundThe package was received by our Returns Department and a full refund has been issuedA credit in the amount of $should have already appeared to the original form of paymentWe truly apologize for any delay in reimbursement

Hello,We at Pharmapacks are currently a marketplace seller on [redacted] We sell several items that [redacted] directly sells as well, along with item that [redacted] does not haveThe customer, [redacted] , placed an order with us through [redacted] on for 1x Baby Magic Gentle Hair & Body Wash, Soft Powder Scent oz, which was listed at $with no shipping costsThe order was shipped on 10/ [redacted] in a timely manner with [redacted] tracking ID [redacted] , and was confirmed delivered on at the customer's address.We did not hear again from the customer until today, She stated that she ordered and that the price should have been under $We confirmed all her information that indicated she only purchased bottle of the item, and that it was fulfilled and shipped by us at PharmapacksWe then confirmed that the price paid was accurate for item, and that any other prices she may have seen on [redacted] .com were being fulfilled by another seller, in this case [redacted] themselves.We have been able to confirm that [redacted] currently has this listing up for a different price than we do, which can currently be viewed at this URL: [redacted] However, [redacted] has restrictions on their shipping costs and charges may have applied if the customer bought it from [redacted] directlyAs can be seen though, the customer must choose which seller they purchase from, and in this case the item was purchased from us at Pharmapacks for the price that was listed, $The customer should have received an automated email from [redacted] indicating tjhat this item was being sent from a marketplace seller, not [redacted] , and the amount and price would be clearly visible: bottle for $10.85, no shipping charges.Unfortunately at this time, we cannot honor any refund or ship any additional bottles because the customer is comparing the price they paid for an item shipped by us to the price displayed by another seller, [redacted] The customer's invoice clearly indicated how many they ordered and the price that was charged on the date of their order, 102015, and unless their was an error with [redacted] sending us the wrong information, only bottle was purchasedWe sincerely apologize for this confusion.-Pharmapacks Customer Care

Due to the rarity of this situation, we reached out to the customer separatelyA full refund was issued with our apologies due to the late fulfillment and negative experienceIn regards to the immediate charge, our terms and conditions clearly state, "Payment is taken immediately at time of purchase."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Bottom line pharmapacks charged me for an order they failed to ship When I contacted them via email they stated it would ship shortly It never did In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,We have reached out to the customer with our sincerest apologies and thanked them for bringing this case to our attentionWe have refunded the customer fully in efforts to make up for this errorAgain, we truly apologize for the inconvenience the customer had to endureThank you,Pharmapacks Customer Care

Hello, The customer, [redacted] , first contacted us on regarding an issue with the item she received, Blue Magic Organics Super Sure Gro, ozThis order was placed on [redacted] and fulfilled by us at Pharmapacks; [redacted] currently has several marketplace sellers who sell on the [redacted] websiteThese items do not come directly from [redacted] , but other third party sellers.Neither [redacted] nor Pharmapacks are the actual makers of this particular product, and it is produced by the company Blue MagicThe items and manufacturer can be found at [redacted] .The customer notified us that the product had damaged their hairWe supplied the customer with our return policy, which is visible on [redacted] 's listing for this product at [redacted] .The customer spoke with our representative Bonita, who explained the situation regarding the returnWhen asked to speak with a supervisor, the customer was transferred to the correct phone, but no voicemail was left in regards to the orderThe customer then spoke with us through our live chat system, but due to a simple spelling error of the representatives name, there was confusion about who was spoken to on the phoneWe sincerely apologize for this mix up, as it could have been easily resolved had our representative realized what the customer was asking, having already spoken with them earlier.At the customer's request, a full refund was issued for their order of $6.29, through [redacted] The customer should have received a confirmation email regarding the cancellation and refund on The representative in question that spoke with the customer has been reprimanded and is currently on a probationary period to determine whether they will continue to work here.We again sincerely apologize for this confusionIn regards to the product, we recommend the customer contact the actual manufacturer regarding the allegations of advertising in their product names and ingredientsThe manufacture's contact information can be found at : [redacted] We are currently looking into our distributors of these products to see if further complaints have been made about them.Chris S [redacted] Customer Care Supervisor, Pharmapacks LLC

Hello, A full refund has been issued for this customer's order of $We sincerely apologize for any inconvenience a delay has caused; the [redacted] return label we sent the customer indicates the item was returned to our warehouse returns department as of ***, but our returns department has yet to receive this package for processingAs we have a confirmed delivery, we have issued a full refund for the customer's order through [redacted] 's payment systemThis refund should be visible on the customer statement within the next 1-business days, and they will be receiving a confirmation email of the refund from [redacted] -Pharmapacks Customer Care

Customer placed order on 2:09:PMAfter receiving the order the customer reached out to us on October *** with the following message: [redacted] [redacted] ***" We do not send old or used items to customersWhen a customer returns a used item, we simply discard of the itemWe purchase from the largest distributors in the country as well as manufacturer direct and keep a low inventory to ensure our customers are receiving fresh itemsWe have sold over 10,units of this product without a complaintWe of course understand that items can arrive defective directly from our distributors and that items can arrive damaged to the customer and would have been more than willing to send the customer a replacement or a refundWe replied to the customer on October [redacted] with the following message: " [redacted] ***"The customer sent us pictures of the damaged items on October *, 8:PM and we replied on October *, 6:AM with the following message: " [redacted] ***Per our policy, stated in our Amazon Seller profile, (Please see attached) we require pictures for any damaged or defective items The customers order is currently being processed and will be sent out again as a replacement, as they requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe manufacture had emailed me and advised they have issues a full refund Sincerely, *** [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After digging I noticed their are MANY similar complaints, this order was placed in September I was charged directly after placing the order yet the order did not ship In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom it May Concern, Our Customer, [redacted] ***, attempted to place an order with us on However, our systems did not accept the payment as [redacted] put as her billing address "General Delivery." Our system uses [redacted] fraud filters to check the street and zip code of the address our customers submit as their billing address, and this needs to match exactly what the customer's card has on fileBecause General Delivery did not match the credit card used, all payment attempts were automatically declined or are under a pending statusAttached you can see the customer's payment attempt, which is still under a pending statusWe are currently unable to issue any refunds because the payments were never completed and sent to usPending charges such as this usually go away within 5-business daysDue to the recent holiday weekend, there may unfortunately be a delay, but these pending charges will be going awayThe customer will not see any kind of refund on their statement, just the pending charges being removedIf the customer has any further questions about their payment attempts, they can always confirm them with the credit card issuer and ask to have any pending charges removed as soon as possibleWe sincerely apologize for any inconvenience this may have caused, but we have no completed orders or payments that we are able to refund at this time-Pharmapacks Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your using the term "bad listing" is ludicrous I used it in quotes to show how your employees referred to it - saying [redacted] "did it" - not you That's not true - [redacted] does NOT edit their vendors ads - there are millions and to suggest so (again) is ridiculous Their own listings, yes - they edit and are responsible for thoseI guess you'd state that newspapers edit their advertisers' ads, too You lure people in with some of your listings that are (now obvious) clearly mis-priced, accept the money, send a partially fulfilled item without even notifying, first, the buyer that it was a "BAD LISTING" - you just send (in my example) ONE of six items and at a price that would be totally incorrect for just one item If it was truly a "bad listing" - why wouldn't you notify the buyer before mailing just one of the six items that the buyer was expecting? Why wouldn't you inform the buyer that you are not going to fulfill the order that was placed and paid for? WHY would you just ship ONE item, knowing full well that the buyer has no idea what you are planning to do and knowingly accepting the Buyer's money that far exceeds the value for one item? I guess you hope that most people, unlike me, will just throw up their hands and not complain WHY did you not address here two different employees' hanging up on me? WHY do you refuse to connect me to a supervisor nor give me the corporate phone number? Is it really a "secret"? If, as you claimed, it was a BAD LISTING, then YOU did it and you should honor your mistakes or at a minimum contact the buyer to say you cannot fulfill the order [redacted] had NOTHING to do with this listing, as you know I feel ripped off and wonder how many others feel the same but don't choose to pursue it as I have Based on reviews I have read, this is a pattern with your company and should be investigated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, We sincerely apologize for any inconvenience that the customer may have faced with this orderAs stated per our policies, processing and shipping time that we give [redacted] and [redacted] together take around 8- business days (this does not include weekends.) As we had been facing delays within the warehouse, we apologized to the customer for the processing time and informed them that all items within the order were complete, meaning that it simply needed to be packaged, labeled, and shipped outPer their tracking, [redacted] , we see that their order was shipped on the [redacted] of October, at 9: [redacted] pm, and had arrived to it’s final destination, the customer, on October **, **at 5:pmUltimately, the customer had received their order in business days, meeting the standards of our established shipping timethank you!

Hello, As of 10/*/2016, the customer has been issued a full refund of $3.92, for one GUM StimulatorWe guarantee that all of our products are 100% authentic as we receive all our merchandise from the largest distributors in the country alongside credible product manufacturers, so we apologize for any inconsistency that the customer may have seen with their itemWe're not too sure if the customer had tried reaching out to us from a different email than the one specified here and on their order information, but up until today through the Revdex.com claim, we have not received any correspondence from themNonetheless, we have issued a full refund with our sincerest apologies for the inconvenience facedWe assure this isn't our way of doing business, and always want our customers to have a great shopping experience with us!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hey Pharmapacks,You should put "As stated per our policies, processing and shipping time that we give [redacted] and [redacted] together take around 8- business days (this does not include weekends.)" on your main page and see if there will be anybody shop at Pharmapacks anymoreAfter you made a mistake and now you are telling me your policies say that it will take 8-business days to ship customers' orders, this is insaneSeriously????I placed an order with you and another order with Jet on the same day, and I received my order from Jet on Monday, and on that day you guys did not even ship my order yet?! Seriously???? The quality of the services are obviously different hereI will definitely share my experiences with everybody who I know In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for the miscommunication and the improper information given at the time of the callThe refund will be issued for the items that were sent back to our warehouseWe truly apologize for this experience and hope you will allow us to redeem ourselves in the future

We truly apologize for the inconvenience that this has caused. A full refund has been issued with our apologiesPlease allow 3-business days for the amount to credit and clear

The customer reached out regarding the listing errorAccording to ***'s information the listing was to be for a pack, after further investigation the listing was incorrect and the customer was only sent itemA return label was issued and the customer never used the label, a proportional
refund has been issued as we are unable to send additional items when a listing error occursAs a marketplace seller bad listings can occur on a daily basis as we are not the only sellers on the siteWe will be contacting *** as well regarding this error