Keating Brokerage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, We’re sorry to hear about all the trouble the customer has been experiencing with this order As stated by the rep that initially handled the issue, this was ultimately deemed a bad listing, and per our policies, a full refund was to be issued and the products could be kept to prevent
any additional hassle on the customerOn our end, we see that a full refund of $has been issued to the customer as of 9/**/(see attachment.) We truly apologize for any discrepancy they may be seeing on their endIf they have any further questions or concerns, they can definitely reach back out to us and we’ll do our best to provide any more clarity on the issue their experiencing!

Hello ***, We're sorry about any confusion that may have come with dealing with this order over the past few weeksAs previously stated, your return was received on 1/**/and has been refunded in the amount of $on the same dayDepending on the banking system you use, it may take
anywhere from 3-business days in order to see the amount reflected back into the original form of payment. Please rest assure that the refund has been issued and you should be seeing the amount very soonIf you have any other questions or concerns, we will do our best to clear anything up for you thank you, Pharmapacks Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
To PharmaPaks- Attention Manager of Customer Service:I am highly insulted by this responseI have a print out of the *** page showing $I would not have ordered a sample size for $5.23. For your information and clarification- I was not post-purchase price shopping- I do my price shopping BEFORE purchasingHow dare you presume such! You are implying that I am dishonest- shame on you!You charged me $for an item that sells for under $1.50- even at Target! At the time I placed my order, the item was $1.49- not sure when it changed between you and ***, but it clearly did as evidenced by my copy of the invoice.Also- You never addressed your employees thrice affirmed comments that your company can charge whatever price you want, regardless of what was advertisedThis is exactly what you did to me! Nor did you address that your employee, Sharon, did not offer to let me return the item for a refundSomehow I just know you never addressed this issue with her.We are also weekly purchasers of products from *** and have had orders filled by your company before through themI guarantee you that we will NEVER knowingly order any product being filled by youI reserve the right to also post on *** about this bait and switch.By the way, your attachment conveniently does not show the prices at least not on the copy I opened, *** *** is still advertising this item at $1.49.Thanks for the refund, but not the rude customer service, the incomplete, off-the-cuff and insulting responses.Not sure who the anonymous person is who is responding on behalf of the company, but I sure would love to have your nameUnbelievable- some low level clerk issuing anonymous responses.FYI- I managed customer service departments for major bank and insurance companies for several years- receiving highest customer satisfaction ratingsI can tell you that your employee training, customer relations and handling of issues are just shamefulKeep this up and it will affect your business' longevity*** ** ***

Hello ***, Thank you for reaching out againWe understand and share in your frustration due to this bad listing as we are constantly working with *** to fix listings we are attached to in order to deter confusionWhen we get attached to certain listings erroneously, our view of the
listing becomes different from what the customer seesWe come across these once customers bring them to our attention, so we appreciate you reaching out to us with thisPer our policies, as we cannot honor bad listings, a full refund was issued on 1/**/with no return required to prevent any added hassleWe also apologize for the confusion with our corporate sales departmentWhen calling and pressing two, you will be connected to our bulk division, not our not our nonexistent corporate departmentAgain, thank you for reaching out to us with this as we will bring this to ***'s attention immediately in order to update the erroneous listing. thank you, Pharmapacks Customer Care

Hello, We sincerely apologize for this inconvenience! When the initial complaint was received by us at Pharmapacks on 1/**/2016, we immediately issued a refund for the customer for their full amountThis information was sent to ***, and as it was the *** marketplace that was used, they handle all refundsThe customer should have received a confirmation email of their order being refunded on 1/** as wellhere is the information visible through *** showing the completed refund: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No partial refund received via original payment methodMatter unresolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sincerely apologized to the customer for receiving defective itemsTo our knowledge we did not receive any defective items from the manufacturer, we also never heard of any complains from regarding this product from other customersAs a courtesy, we have issued the customer the $credit they
desiredWe certainly would not want to lose a loyal customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* ***

This case was previously presented. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted *** multiple times over the same issue regarding the Pharmapacks product (and other items) *** continues to provide information to consumers, in addition to employing people that are unaware of their own company policies and in turn provide misleading and information to consumers (in addition to terrible customer service with rude behavior and flippant attitudes) to try and remove themselves from any responsibilityThere way of doing so when confronted with a complaint is by stating "** *** ** *** *** *** *** ** *** *** ** ***" Instead of fixing the issue when presented to them time and time againThis is not an isolated caseIf you look over the many complaints filed against ***, consumers state the same*** routinely does this to consumers*** outright lied to me with little to no care or concernNot only that, I have not been issued any refund as this representative is stating*** simply does not care for and about consumers and will only barely address a consumer's concern when a complaint is filed*** needs to be investigated for its unethical business practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello again, As mentioned, you have been issued a full refund per our policiesFrom time to time, we are erroneously attached to bad listings that we immediately bring to ***'s attention to have updated, so we thank you again for reaching outWe hope you have a great day! thank you, Pharmapacks Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I stated in the complaint with Revdex.com, the item purchased is not opened, nor is it used. I the customer, have every to return the item back to the company whether they like or notThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer was issued a full refund with our sincerest apologiesPlease allow 2-business days for the amount to credit and clear back into the account of the original payment

Hello,We at Pharmapacks are currently a marketplace seller on ***, meaning *** allows us to sell items that they do not normally carry through their online shopping site, ***We send them our catalog of available items for sale, and then *** links us to listings for the
items on their site.It appears that due to a technical glitch at some point in late September, an item that we sell, Mirta de Perales Hair Conditioning Balsam, oz, with UPC barcode ***, accidentally got matched to a listing for a product we do not sell, nor have we ever sold, Oster 768**-Salon Pro Clipper With Adjustable BladeIt was placed there for a price that does not relate to either item as well, and was searchble in ***'s "Conditioners" sectionThis was not noticed or brought to our attention until our customer, *** ***, placed two separate orders for this listing, one on 9/**/and one on 9/**/The orders were processed in our warehouse and no error was identified because the customer's invoices indicate they ordered and should receive the product we have, the Mirta de Perales Hair Conditioning Balsam, ozIt did not indicate a Pro Clipper was to be sent(The customer provided photos of the invoices they received showing what our warehouse saw and packed for them in this complaint.)Order #*** was shipped on 9/**/in a timely manner, and order #*** was shipped the next day on 10/*/Both orders were received by the customer by 10/*/2015, which was when we first heard form the customerThey contacted us by email at our customer service address, ***, as well as ***'s help sectionIt was then we first realized this erroneous listing existedThe customer claimed they received the wrong item twice, and we asked him to confirm both order numbers, so we could provide help returning the items with a prepaid return labelOn 10/*/- 10/*/2015, the customer left us several voice mails regarding the issues with the ordersNo call back number was left, and when we attempted to contact him by phone the next day, the customer was unavailable.We have since issued a full refund for both orders, for the amount of $9.18, through ***There is no need to return the incorrect items the customer receivedThe erroneous listing for the unavailable item has been removed; if you are to currently do a search for this product, Oster 768**-Salon Pro Clipper, Pharmapacks does not appear as a seller and other marketplace sellers are listing it for a higher price than the erroneous listing.We again sincerely apologize for this oversightWhen these errors occur, we try to correct them as quickly as possible and assist the customer with refunds, but it's often not until a customer places an order and receives the wrong item that it is brought to our attention an error exists.Chris S*Pharmapacks Customer Care Supervisor

We are so sorry for any confusion that occurred during the placing of this orderUnfortunately, the listing the customer ordered from was a pack, not a pack as the customer indicatedWe fulfilled the orders as requiredPlease see attachedThe pack size, as shown is for just item

Hello, Originally the customer Trevor, called us for a replacement or refund of their order total because their items arrived damagedPer our policy, we require picture proof of damagePlease see attached as well as this link to our terms and conditions
here: ***After letting us know he had the products right in front of him, we asked for the pictures and he replied that he did not have a cameraWe said we required the photos for proof and he later changed his story and said, he threw out all the productsAfter multiple attempts via, email, chat and calls, he finally sent picture on August **, 2016, after we sent him an email refreshing his memory on the many orders hes placed with us with with similar "damaged" problemsAfter receiving the pictures, we offered him a full refund of his order purchase. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The manufacture had emailed me and advised they have issues a full refund.
Sincerely,
[redacted]...

[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This answer misrepresents the problem- it is entirely off-issue & unacceptable! I am not confused. I did NOT order or expect a 4 pack! I ordered four individual pieces at $1.49 each. For whatever reason I only received ONE. I was charged $5.23 for the ONE sample size item (and it took 2 wks to arrive!). The issue is the statement made by their employee- that despite the item being advertised for $1.49 on the [redacted] site, they, as a third party vendor, could charge whatever price they wanted. I asked that rude person THREE times about that statement- how could that possibly be true? Seriously. If you order something at a price- regardless of whether or not it is filled by the original or a third party, how on earth can they switch the price on you- to four times the amount and be rude about it? I was not even given the opportunity to return it or get a reimbursement. Is this they way this company does business or is that employee just a mn? Can someone investigate their business protocol, practices, and operations? Is it possible that this is TRUE- that they can and do charge arbitrary prices? How many other consumers have unknowingly been subjected to this bait and switch?It would be nice if the Revdex.com would do more than just forward emails and find out what the heck is going on.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer was given incorrect information from [redacted] end. Due to the incorrect information, there was some miscommunication on our end, which we truly apologize for. The order was shipped and the customer was told to refuse the package upon delivery so that it could be returned to us for...

a full refund. The package was received by our Returns Department and a full refund has been issued. A credit in the amount of $11.95 should have already appeared to the original form of payment. We truly apologize for any delay in reimbursement.