Keating Brokerage

Hello, We sincerely apologize for any inconvenience that the customer may have faced with this order. As stated per our policies, processing and shipping time that we give [redacted] and [redacted]  together take around 8-9  business days (this does not include weekends.)  As we had been facing...

delays within the warehouse, we apologized to the customer for the processing time and informed them that all items within the order were complete, meaning that it  simply needed to be packaged, labeled, and shipped out. Per their tracking, [redacted], we see that their order was shipped on the [redacted] of October, at  9:** pm, and had arrived to it’s final destination, the customer, on October **, **16 at 5:00 pm. Ultimately, the customer had received their order in 7 business days, meeting the standards of our established shipping time. thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Your using the term "bad listing" is ludicrous.  I used it in quotes to show how your employees referred to it - saying [redacted] "did it" - not you.   That's not true - [redacted] does NOT edit their vendors ads - there are millions and to suggest so (again) is ridiculous.  Their own listings, yes - they edit and are responsible for those. I guess you'd state that newspapers edit their advertisers' ads, too.  You lure people in with some of your listings that are (now obvious) clearly mis-priced, accept the money, send a partially fulfilled item without even notifying, first, the buyer that it was a "BAD LISTING" - you just send (in my example) ONE of six items and at a price that would be totally incorrect for just one item.  If it was truly a "bad listing" - why wouldn't you notify the buyer before mailing just one of the six items that the buyer was expecting?  Why wouldn't you inform the buyer that you are not going to fulfill the order that was placed and paid for?  WHY would you just ship ONE item, knowing full well that the buyer has no idea what you are planning to do and knowingly accepting the Buyer's money that far exceeds the value for one item?  I guess you hope that most people, unlike me, will just throw up their hands and not complain.  WHY did you not address here two different employees' hanging up on me?  WHY do you refuse to connect me to a supervisor nor give me the corporate phone number?  Is it really a "secret"? If, as you claimed, it was a BAD LISTING, then YOU did it and you should honor your mistakes or at a minimum contact the buyer to say you cannot fulfill the order.  [redacted] had NOTHING to do with this listing, as you know.  I feel ripped off and wonder how many others feel the same but don't choose to pursue it as I have.  Based on reviews I have read, this is a pattern with your company and should be investigated.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After digging I noticed their are MANY similar complaints, this order was placed in September.  I was charged directly after placing the order yet the order did not ship.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer placed their order on 4/**/2016. We shipped their order the next day on 4/**/16. We have no record of the customer contacting us of this issue. We have investigated the product and confirm that the customer received an updated version of this product, which in fact is 8.5 oz. Please...

understand that at times Manufacturers may change the product slightly, whether it's the size, ingredient or the look of the packaging. We sincerely apologize for this inconvenience. In rare scenarios where this does occur, we ask the customer if they would like us to issue them a prepaid return label for a full refund of their order, or if they would like a proportional refund and keep the product. Since the customer has never contacted us, we were unable to help them resolve the issue. However, since we received the Revdex.com complaint, we have emailed the customer to apologize and ask them if they would like a full refund and prepaid return label or if they would like a proportional refund and keep the item.We have contacted [redacted] to correct the product's details. We hope the customer will give us chance to redeem ourselves in the future.