Kell's Gold Exchange

Complaint[redacted]
A $70 credit to a fraudulent business is an insult. I knew you would try to cheat me and delay as long as possible so I had AMEX do a chargeback to get my money back as crooks like you always lie about their service and never make things right.
Regards,
[redacted]

We are sorry to hear that this service wasn't a good fit for you.  We have processed a full refund of $136 to your CC, which should post within a few business days. Please let us know if there is anything else we can assist with!

Good Afternoon [redacted],The $50 account credit that Andy offered to you has no cash value for refund.  The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again.  We apologize for any confusion about what the available balance was a result of....

Please feel free to reach out with any additional questions or concerns. iQ [redacted] | [redacted] | [redacted]

Thank you for bringing this to our attention. We deeply apologize for the experience that Mr. [redacted] has had with response times from our Customer Success team and the cycle time in receiving his refund. We have been dealing with extenuating circumstances with regard to support capacity and...

accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were 3 recent charges on the account (3/24, 3/26 and 3/27) each for $100. We have processed refunds for these charges and they should show back on his bank card with a few business days. Hopefully we ever have the opportunity to earn his business again in the future.

Dear Ms. [redacted], We are sorry to hear about your recent poor experience with one of our insurance quote properties and call center agents.  We strive to provide the most accurate possible information on our sites and with our call center agents.  We apologize if the pricing on our...

sites was confusing.  Our intention is to inform consumers that they may be able to find coverage as low as $19/month, however, due to differences between plans, your quote may vary.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Thank you for bringing this matter to our attention. We had a member of our customer success team reach out to Ms. [redacted] and they were able to arrive at an agreeable resolution to her concerns. We appreciate her business and apologize for any frustrations she may have had with our service.

Complaint: [redacted]
I am rejecting this response because: I don't believe my refund was processed on 04/15/2016 as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes 10 days to deliver. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  [redacted]

Dear [redacted], We deeply apologize for any inconvenience caused to you by these calls or messages. This message is to confirm that you have been placed on our Do Not Contact list. Notices have been sent via email to any partner who may have received your information.  Please do not...

hesitate to reach out with further questions. Thank you.

Hi,We have a corporate relationship with Mr. [redacted]'s company where we have a centralized purchasing platform for leads. We do not have an account with him directly per his company's corporate direction. However,  we have escalated this concern with our liaison there. Mr [redacted] will be contacted to ensure that we arrive at mutually acceptable resolution. Thank you.

Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her deposit. In looking at...

her invoices on the account she had $368 of promo funds that we matched. If she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchases. We also have process a refund to her credit card for the $100 that was charged on March 10th, 2016. If this is agreeable to her we will have a representative reach out to her.

We are very happy to have been able to resolve your concerns. Your refund has been processed  to your CC. Certainly, our goal is to ensure you feel valued, as we appreciate your business greatly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this to our attention. We deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success team. We have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the...

[redacted] system upgrade and while we recognize that is no excuse, we did want to attempt to explain. In regards to the performance of the leads sent to Ms. [redacted] while this is not typical we apologize and understand that they were not working for her. With that we are processing refunds back to her card on file in the amount of $200. We also have a member of the team reaching out to her directly to better understand her experience and we would be grateful if we have the opportunity to earn her business again.

Hello,Thank you for bringing this matter to our attention. We did speak with Mr. [redacted] on the 7th and a manager provided email confirmation back to him that we have refunded the charge back to his card. A manager has also reached out by phone to speak to him in more detail about his concerns. If...

can contact our offices again we will be happy to review things together. Thank You.

Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can...

sometimes take a few days for the proper changes to occur in our partners' systems.  Please do not hesitate to reach out with further questions or concerns.Thank you.

We completely understand the concern and frustration here. We would like to apologize as this is not the experience we want any of our customers to go through. In reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in May. The account has...

been closed and we have zeroed out the past due balance of $139 with no further collections process needed. Please let us know if there is anything we can help with in the future.

Dear Mr. [redacted] -We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can...

sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you.