Kell's Gold Exchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This resolution is unacceptable.  The two leads called out in my complaint were merely examples.  There are 16 total leads I am requesting credit for which all have valid reasons for return per your company's written guidelines.  And this complaint was not bringing this matter to your attention, that was done in the five calls and three electronic requests for service I made attempting to resolve this situation previously with no response what whatsoever from your company.  Please credit my account for the 16 leads that I returned that were denied and then close the account, as I have no wish to do further business with AllWebLeads. 
Regards,
[redacted]

Dear Mr. [redacted],We deeply apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have now been placed on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. Please do not...

hesitate to reach out with further questions. Thank you.

Dear Mr. [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It...

can sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because: no one with the company said I wasn't eligible. They told me that they didn't have any plans for $19 per month. There is a difference. The company flat out false advertised $19/mo plans and when I called they said that they had no plans for $19 per month! 
Regards,
[redacted]

Dear [redacted] We sincerely apologize for the inconvenience these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.  Please do not...

hesitate to reach out with further questions. Thank you.

Thank you for bringing this to our attention. We deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success team and the cycle time in receiving her refund. We have been dealing with extenuating circumstances with regard to support capacity and...

accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain. As her refund is from a pre-payment that occurred on her account before the system upgrade, we can 100% guarantee that the refund for Ms [redacted] in the amount of $549.01 wither has already been processed or will be immediately. This refund was requested in late March and has now been escalated for a second time to ensure that the check is issued (which is unfortunately the only way the refund can be issued given the system upgrade).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respond. I am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $40 because I realized early that no filtering was being done on this leads whatsoever. One of the leads was literally called "[redacted]" and was sent as a Premium Lead! The other was [redacted] who resided on [redacted], and email of [redacted]...... Why would I want a Service Plan that I have to pay a monthly fee of $39.00 to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issue. I tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of service. Again, I just want my money back and do not wish to ever use this service again....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like a phone number and contact information so I can reach out to the company. 
Regards,
[redacted]

Thank you for bringing this matter to our attention. Mr [redacted] received a credit on his account good towards free leads and/or live transfer equal to the first month of the Service Plan cost ($39), which was the only charge. In researching his account it is unclear why there were not any leads sent...

during his first month. This case is being escalated for additional investigation to ensure we can provide Mr [redacted] with the requested product and the first $39 will be free of charge given the credit that was already provided. Further, we will add an additional credit to his account to so that he has a total of $50 in free leads available. We will have a member of our Customer Success team reach out to him to discuss further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted]  - We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It...

can sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/2015.  There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.   
Regards,
[redacted]

A member of our team was able to speak with Mr. [redacted] and they arrived at a resolution to resume business with us. If Mr. [redacted] has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him.

Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It...

can sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have connected with Mr. [redacted], and resolved issues with a refund of $227.46 ot his CC.

Mr. [redacted],We have attempted to connect with you, please call us at [redacted] or email direct to [redacted] so that we can connect for resolution. Thank you!