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Kell's Gold Exchange

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Kell's Gold Exchange Reviews (120)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I have decided to close out my account with the company, I would still like to express my gratitude for [redacted]. in his efforts to correct the issues. He is an asset to your organization and should be a model for all of your customer service personnel.
Regards,
[redacted]

Hello Ms. [redacted],We apologize for any inconvenience these calls and messages have caused you. We would just like to confirm that your information has now been added to our Do Not Contact list. Notices have been sent out to any partner who may have received your information.Please do not hesitate to...

reach out with further questions. Thank you.

Mr. [redacted],We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been placed on your Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out...

with further questions. Thank you.

We spoke to [redacted] on 9/27 and we have also followed up again today with a Voicemail to ensure that we have resolved any outstanding issues. We will reach out again next week with a phone call to review things in more detail. If [redacted] would like to give us a call back a member of our team will be...

happy to work towards a resolution.

Thank you for bringing this matter to our attention. We sincerely apologize for the experience that [redacted] has had with response times from our Customer Success team in resolving his issues. We have been dealing with extenuating circumstances with regard to support capacity and accounting system...

processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follow-up with him via telephone next week to try and resolve any outstanding concerns on his account.

We double checked and show that there was a refund of two credit card charges (one of $20.13 originally charged on 6/3/16 and one of $62.00 originally charged on 6/8/16). I would encourage Mr. [redacted] to reach out to his card company for them to research.

Dear Ms. [redacted], We greatly apologize for any inconvenience these calls or messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partner who may have received your information. Please do not hesitate...

to reach out with further questions. Thank you.

Mr. [redacted] We greatly apologize for any inconvenience these calls have caused you. This message is to confirm that you have been added to our Do Not Contact list and notices have been sent via email to any partners who may have received your information. It may take a few days for the changes...

to take effect. Please do not hesitate to reach out with any questions. Thank you.

Thank you for bringing this issue to our attention. The $39/mo service plan fee that was referenced is required in order to receive telephone support, and we apologize for the confusion over that and for the results that were experienced. We would like to offer to make amends by doubling the...

requested refund and providing a $100 credit on the account, we will also allow for this credit to be used towards our live transfer service to ensure that the quality issues experienced before do not occur again. Please let us know if this is acceptable and we will have a representative reach out to discuss next steps.

We are happy to refund the charges that Ms. [redacted] has however we are not showing the same transactions in our payment system. If she could contact our Customer Success Team we would be happy to review things with her to make sure any differences are reconciled and resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com.  They contacted me today and resolved the problem....

 I tried to find where to update the complaint, but couldn’t find it.  What do I need to do to get the complaint resolved/closed?
Regards,
[redacted]

[redacted]We greatly apologize for the inconvenience these calls and messages have caused you. This message is to let you know that we have placed you on our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.Please do not hesitate to reach...

out with any further questions. Thank you.

We have received confirmation that the refund check for $549.01 was processed on 4/15/16.

Dear Ms. [redacted],We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can...

sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because: They are still giving wrong information, I didn't request cancellation at the end of March, I did on March 11th, I spoke with an account manager who apologized and said my cancellation was just processed, and I will get my refund within 10 business days. I called after that passed( after over 3 hrs of waiting on the phone and several days of my calls just getting disconnected or sending me to voicemail) The lady I spoke with said my Cancellation was processed on the 24th and will get my refund 10 days after that, I explained that I was told something else earlier, I insisted that a manager send me an email so I can have a written prove I will get my money this time, A manager emailed me and confirmed I will get my money within 10 business days. Well that passed again, I emailed her to please check on the status of my refund, my email was ignored. I then called last Friday, a rep said my check was mailed that Friday, I asked if she was sure, she put me on hold, came back and said it will be mailed out on Monday( another conflicting information). I called back this Monday to confirm my check was mailed out, I was put on hold for an extremely long time, the rep came back and said the check was processed and 'should have left the building', I asked if she can confirm, she honestly said no. Once again I asked if a manager can call me, I surprisingly received a call from the manager who said my check was being mailed, I asked if it had left the building. She said yes, and I should receive it in 10 business days( which is 2 weeks!), I'm not sure why it will take 2 weeks for any mail within the US to be delivered but oh well. Now Allweb leads response to by Revdex.com complain is they will escalate my request, I have heard this so many times, It means nothing. They didn't confirm my check was mailed in their response. I have heard so many lies, from my refund being put back on my credit card to a check being mailed to me, and different dates for my Cancellation. This is a bad company, It was good when it was Insurance Quote with great customer service but as gone way down hill since Allweb leads bought it. I think all Insurance Agent like me that had their money illegally withheld for over a month should sue
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered). I will only accept this response once I receive the $500.
Regards,
[redacted]

Dear Ms. [redacted] -  We are sorry that you received calls and messages from these companies.  This is not the experience that we try to cultivate for our consumers.  We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way.    Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns.  We will continue to monitor their activity to ensure that all of our consumers have an optimal experience.   Please do not hesitate to reach out with further questions or concerns.   Thank you.

[redacted] -  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your information.  It can...

sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Dear Ms. [redacted] -  We deeply apologize for the inconvenience that these calls and messages have caused you.  This message is to confirm that you have been added to our Do Not Contact list.  Notices have been sent via email to any partners who may have received your...

information.  It can sometimes take a few days for the proper changes to occur in our partners' systems.   Please do not hesitate to reach out with further questions or concerns. Thank you.

Complaint: [redacted]
I am rejecting this response because: This company continually harassed me during my working hours with the Dept. of Mental Health in my Human Resources dept.  I continued to tell them the party they needed was not me.  They did not adhere to what I was stating to them, and had other staff to harass me.  The contacted me the same night, and the next morning on my phone.  I do not accept this from the company.  They had nine (9) staff to harass me on my cell phone, and should be reprimanded for what they do to customers.
Regards,
[redacted]

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Address: 2549 E. Broadway Avenue, Maryville, Tennessee, United States, 37804

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