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Kelly Tree Service Reviews (55)

? I did a inquiry to my bank account [redacted] ***I obtainied ? a claim number ,and according to them ? I will be notified ? of any resolution as soon as they finish with the investigationagain I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship I definitely don't trust in ? this company with the worst ? costumer service ever.?

In regards to complaint? ? # [redacted] We were told by old ownership that this customer already had her loupes shipped and received themIf she did not we will be happy to fabricate them for herWe will only need to know what she ordered and any measurements

[redacted] was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to herClear Optix has changed ownership as we said and also office staffI am sorry that she does not belive what the situation is but we can not make someone believe anything they already convinced is not trueI understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the roadBut we did try and not have it roll over on our valued customersWe have tried to work with [redacted] however not every person can be pleased with their resultsWe strive to make everyone satisfied 100% however we can not change our policies for person or we would have to change it for everyoneThe contract states less than 1/inch from the signature line (as required) that there is only a day refund poilcyThere is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy themWe are not happy when a cusomer is upsetBut we have to enforce policies.?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ? Then please provide the loops.? This has always been their excuse for past plus years, under new management.? Do you still have the measurements?? I am ready to post on dental society and association about my experience with this company.? [redacted] ***?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Thank you for your response? ? We understand you are in a difficult situation, but it has been months, so we must ask that we receive the product or a refund before we can accept resolution.? Please contact us via email with the tracking or check information? Once we receive the product or refund check, we will accept resolution? Thank you for your efforts Regards, [redacted]

I personally sent extra batteries and a free light mount frame? We take these situations and complaints very serious? I can't apologize enough for the behavior and errors on the part of my sales force? These types of things don't sit well with me as I take pride in my reputation ? Have no worries as the warranty is forever and if you want the customer can contact me personally anytimeThis behavior is not tolerated and won't be acceptable ever? Please give me a 2nd chance to re earn your business? Thank you?

We are sorry to hear about this complaint, We have spoke to [redacted] and have mailed out the product she was missing her U.S.P.S Tracking number is [redacted] The post office confirmed that the package with the frame she was missing, as well as a free frame for the wait time was delivered on July 15, at 5:pm it was left in the mailbox by the post manWe did send a tracking number to [redacted] so she could track her packageWe do everything to make sure customers receive their product however once we receive confirmation from the post office that it was delivered we close out the file

We have been working with Dr [redacted] to get him his productWe have sent him the loupes he ordered and he believed they were not what he orderedDr [redacted] did order with the old company and we are stepping up to try and assure he gets what he gets paid forHowever we need him to go and get new measurements done as we only have the measurements that were done by someone who no longer works for our companyWe are trying very hard to make sure this transition in ownership did not affect the customers however we have had many bumps in the road, and we still have continued to keep moving forward and just get our customers taken care ofAs far as Dr [redacted] being placed on hold multiple times, yes he was, We don't put customer over another all of our customers are valued customers so while we were assisting another customer we needed to answer his call and put him on holdHe repeatidly was hanging up and calling back, which was only upsetting the customer we were assisting to get upset causing us to now have to listen to her as she was at work on break and was now angry that we needed to put her on hold over and over again and now we needed to focus on her being upset and now had to place him on a longer hold time as we had to take extra time to work with herAs now she was upset And the more he called in the more upset she becameAlso when he was calling in he was only yelling and being rude a billegerant and yes he did yell at one point I am calling the Revdex.com we however never told him, Just go ahead and do it, We simply statted we were assisting another customer there was no need to threaten us with the Revdex.com as no compnay wants a bad complaint against them? He then called agian and just yelled Check you email and hung up at that point we received an email that was rude and threatened to report us from getting into shows and if we did he would slander us to any potential customers, We answered his email and again told him even though we were not who he had originally ordered with we would help him but we would not tolerate rudeness or being yelled atWe then eceived the notification from the Revdex.com and the Drstill continued to send another Rude and harrassing emailWe could have shut the doors to the company when we ran into all of the issues we had, However for the sake of our customers and knowing how hard they work for their money we are trying to make sure our doors stay open and we provide great customer sevice as well as make sure our customers are all made wholeHowever when people are Rude, and Threatening and menacing it is very hard because they have their mind set o what they want and if you don't work as they want it is hard to satisfy them and we have ploicies we need to follow.?

Hi ***, I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the companyMy bank requested all evidence that I had in regards to the transaction with this companyThey did an internal investigation and reversed my $charge to Clear OptixI do not need anything else from this companyI did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com.?

Revdex.com:I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** *** I was not satisfiedDid not received a new pair or scopes for the ones I returned I was told at the convention that they had one in stock that was set to my measurements and would be sent out with the week That was months ago

We do understand the frustration some of our customers have gone through with our company, We are very sorry and didn't expect the bumps in the road we have hadI am looking into what happened as Ms*** did purchase before the company change over and it does show her product shippedWe have
told all of our customers we would be happy to make sure that everyone who paid for product receives itWe are working as fast as we can to get everyone their product.

Again as soon as the customer lets us know he has no intention of charging back and keeping the product we will be happy to ship the productWe can not control an act of God and had no intention on runnging into any issues It is however in writing that custom loupes are not refundable, as they can not be resold, they are custom made to each individual

We only received email from Dr***, and his product shippedHe wanted a refund or his product, we mailed out his productWe have never heard from him since and considering the amount of time that has passed sinced it shipped we just assumed he received itWe will not comment on the threats
howeverWe will be happy to reship product

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** Then please provide the loops. This has always been their excuse for past plus years, under new management. Do you still have the measurements? I am ready to post on dental society and association about my experience with this company. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response We understand you are in a difficult situation, but it has been months, so we must ask that we receive the product or a refund before we can accept resolution. Please contact us via email with the tracking or check information Once we receive the product or refund check, we will accept resolution Thank you for your efforts
Regards,
*** ***

Phone response - We have sent out two new loupes to this consumer

Hello,This is *** ** ***, complaint #*** against Clear Optix . Just would like to inform youthat we have reached a settlement yesterday. Thank you for your help. Please discontinue any further follow up on this complaint.Sincerely,*** ** ***

We have been working with Dr*** to get him his productWe have sent him the loupes he ordered and he believed they were not what he orderedDr*** did order with the old company and we are stepping up to try and assure he gets what he gets paid forHowever we need him to go and get new
measurements done as we only have the measurements that were done by someone who no longer works for our companyWe are trying very hard to make sure this transition in ownership did not affect the customers however we have had many bumps in the road, and we still have continued to keep moving forward and just get our customers taken care ofAs far as Dr*** being placed on hold multiple times, yes he was, We don't put customer over another all of our customers are valued customers so while we were assisting another customer we needed to answer his call and put him on holdHe repeatidly was hanging up and calling back, which was only upsetting the customer we were assisting to get upset causing us to now have to listen to her as she was at work on break and was now angry that we needed to put her on hold over and over again and now we needed to focus on her being upset and now had to place him on a longer hold time as we had to take extra time to work with herAs now she was upset And the more he called in the more upset she becameAlso when he was calling in he was only yelling and being rude a billegerant and yes he did yell at one point I am calling the Revdex.com we however never told him, Just go ahead and do it, We simply statted we were assisting another customer there was no need to threaten us with the Revdex.com as no compnay wants a bad complaint against them He then called agian and just yelled Check you email and hung up at that point we received an email that was rude and threatened to report us from getting into shows and if we did he would slander us to any potential customers, We answered his email and again told him even though we were not who he had originally ordered with we would help him but we would not tolerate rudeness or being yelled atWe then eceived the notification from the Revdex.com and the Drstill continued to send another Rude and harrassing emailWe could have shut the doors to the company when we ran into all of the issues we had, However for the sake of our customers and knowing how hard they work for their money we are trying to make sure our doors stay open and we provide great customer sevice as well as make sure our customers are all made wholeHowever when people are Rude, and Threatening and menacing it is very hard because they have their mind set o what they want and if you don't work as they want it is hard to satisfy them and we have ploicies we need to follow.

*** was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to herClear Optix has changed ownership as we said and also office staffI am sorry that she does not belive what the situation is
but we can not make someone believe anything they already convinced is not trueI understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the roadBut we did try and not have it roll over on our valued customersWe have tried to work with *** however not every person can be pleased with their resultsWe strive to make everyone satisfied 100% however we can not change our policies for person or we would have to change it for everyoneThe contract states less than 1/inch from the signature line (as required) that there is only a day refund poilcyThere is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy themWe are not happy when a cusomer is upsetBut we have to enforce policies.

Your loupes are here, the reason they were not shipped was due to the fact that the other student who ordered with you called and said per Ms.*** the students were charging back their credit cards and not interested in recieving your loupesWe can not keep going back and forth and having
different people call in and we can not afford to ship product that is not gonna be paid back to do a chargebackUntil we have a definitive answer as to who wants the product and who don't we are not shipping it out as we can not afford to lose moneyAnd calling us a scam when we are a legitimate business is pretty slanderousIf you wish to have your loupes you directly need to contact the company at *** as there are too many people calling in claiming to represent youYour product is here and ready to ship.

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Address: 1505 Martha Dr, Bedford, Texas, United States, 76022-6627

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