Kelly Tree Service

Regarding Case #: ***We are more then willing to assist any customer that paid for product and did not receive itWe have no way of knowing what someone needs unless they contact usIf this customer still needs product and will accept it to be satisfied, please let us know and we
will absorb the cost to take care of itThank you

We are sorry to hear about this complaint, We have spoke to *** and have mailed out the product she was missing her U.S.P.S Tracking number is ***The post office confirmed that the package with the frame she was missing, as well as a free frame for the wait time was
delivered on July 15, at 5:pm it was left in the mailbox by the post manWe did send a tracking number to *** so she could track her packageWe do everything to make sure customers receive their product however once we receive confirmation from the post office that it was delivered we close out the file

? Consumer states - Yes, they mailed me a refund check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
We have been told many times over the last months that they would "get right on this"? I believe the management change was in August and it's now February? We were originally told that the product shipped, but they did not provide shipment details? We need the product or a refund by the end of February? Seven months is long enough to wait - please bring closure to this order.Regards,
*** ***

In regards to complaint #***We are more then willing after hearing the customer state she has not received a battery to ship one out if this will resolve the issueWe can not however send out a $product when we are the new owners and do not conduct our business that wayWe will
however send her a free safety frame to show good faith and let her know we plan on providing excellent service to both new and old customersPlease let us know if she would like thisThank you

Regarding? Case #:? *** we did make good on Dr***At least as far as we were told he was satisfiedHe was one of our first customers we helped even before we took over on paper.?

Hi [redacted], I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the companyMy bank requested all evidence that I had in regards to the transaction with this companyThey did an internal investigation and reversed my $charge to Clear OptixI do not need anything else from this companyI did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com.?

Yes we would be happy to send it day priority mail with a tracking number as soon as she says she is willing to accept the product as resolution to this mattwr

Our records indicate that the Dr.'s order was shipped under previous ownershipUnfortunatly this has happened with quite a few customers and we are trying to help as much
as we canAs far as a refund goes, we did not run the payment so we really have no way of refunding the moneyWe are more then willing however to fabricate the Drsome loupes as well as compensate him with a adjustable loupe to do with whatever he would likeWe feel very bad that some customers have not received product but we are providing people that say they haven't received product new productWe could have taken the easy way out and changed the name of the business when we took over but we did not want to do that and leave customers that paid for a product with nothingWe are more than willing to get the Drthe product he says is owedBut we are not able to issue a refund, as we did not take the payment nor do we know what the previous owners used.?

We did receive [redacted] loupes back, however there was no information in the box which stated what she needed done to her loupesOur warranty policy states in order to process and do a warranty repair there needs to be a document of some sort in the box, it must contain the customers name, address
show the purchased fromphone number, and issue they are having with the defective product or it can not be processedIf it is a off measurement we would need the customer to go and get measurements done as if we rebuild to the measurements that we had originally they will be wrong again? We also require the $return shipping feeWe will be happy to take care of Katie and her warranty work has been approved but we have never received her document for her repair sending back a product with just a name and address to send back and a 2nd email stating she wanted additional parts mailed back, that is also not helping as we have not received the defective additional partsSo we had to put this on holdand wait for the other defective parts to be mailed backIn order for the warranty to be honored and run smoothly we need ourr customers to follow the policyWe are more than willing to get her warranty items replaced if she is willing to send back her defective parts and something in writing with all the information for the warranty to be completed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? If the students do not receive their product by the end of February, I will be in contact with Revdex.com in hopes of rectifying the situation.? Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.? Regards, [redacted]

Clear Optix is permanently closed, we tried to help everyone, however people did not want to wait and were not understanding of our situation, We tried to do the right thing however all it did was backfire becaue people filed complaints and posted terrible things onlineBy trying to do the right thing it has forced us to go out of business.?

I was wanting to respond to this complaint to state that the company did everything that I asked and that as of now I am fine with the resolution to the problem.? They are actually calling me back the first time when asked which is a huge improvement.? The reason that I didn’t respond sooner was I wanted to make sure that I received everything promised to me, since I had been promised the battery a few times and never received it.? I received the package Christmas eve and was too busy that day and the next to respond at that time.? So if it is possible to change the complaint to that it was resolved with consumer happy I would really appreciate it!? Thanks,*** ***

Dr[redacted] stated that he wanted another pair of glasses, we stated we were willing to do this, even though we have already shipped one out to him and never heard back from himWe are not responsible for dealings he had with past management or ownershipWe were not involved and therefore we can not refund any money to himWe will continue to keep his inofrmation on file and if he does want to receive his loupes we are more than willing to provide them to him.?