Kelly Tree Service

I got in touch with the company Clear optix again on 03/15/17,they said they have the loops waiting to be ship, but they haven’t done it because *** *** *** representatives has been calling on my name, and the reason for that is because the product (Dental Loupes ) were purchased in an event at the schoolAs you saw in my first in complain.I have been waiting for six month and nothing have happenedThey haven’t gotten in touch with me at all ,no phone call or e-mails I was waiting for an explanationNow they claimed that the loupes are ready to be shipped.Really!!! after 6months I want my whole amount of money back since that company has not complied with sale agreement “Deliver the product between to weeks”They claimed that refunds can not be made because is a Custom Made Loupes, But they are already failing to deliver the loupes on time(almost MONTHS ) with non-intention to solve the issue.They always have different types of excuses for everything.and I ran out patient withe them.

Revdex.com:That is % NOT WHAT HAPPENED AT ALLI have a coworker who purchased the same product and received it in the same poor qualityThe only difference was that my coworker took pictures of her product before returning it and I did notI am shocked to hear this information from someone who did not work there at the time I sent the product back and was in formed they would make new loupes and I have never really them back I called from multiple numbers, emailed staff and was never successful in resolving the matterI ABSOLUTELY DID NOT RECEIVE THE REPAIRED MERCHANDISE. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

Hello ***, With all due respect this fee has not been a made up charge because of your course of actionAs a consumer you did what you felt you needed to do and we have no hard feelings with thatOur Warranty Policy has always been there it was just not enforcedWe are not going to be at the *** show this yearYes your glasses are ready to ship and we are waiting for the $feeI have attached a copy of our warranty policyI hope we can resolve this matter and get you your glassesThank you

We have been in contact with the students who ordered and they both understood and agreed that they would recieve their loupes by the end of the monthThey were both advised of the situation and fully understood the issue that we hadI am sorry if you found me to be rude sometimes people do get
offended when they are not getting the answer they are looking to hear and I am unable to speak to a 3rd party in reference to the order of another personThe students who ordered stated they were more then willing to wait for their product as long as it shipped by the end of the month which it willThis complaint was only done because I would not give a 3rd person information on another persons orderWe will be more than willing to speak directly to the students and give them the information that they need as they are adults and whom our business is withThank you

Revdex.com:I made my bank call them to confirm that I did not get my money from my bankI was on the line tooThe lady who work at clear optix told me that she will send my loops on Monday and I agreed for that but I need her to send he tracking number by emailNot on the phoneI will be waiting for my loops and will see. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, we will accept the product as ordered as a resolution to this matter as follows: The product we ordered is shipped via 2-day priority within business days We are emailed the tracking number on the day of shipment We receive the product by the end of February.Do you agree to ship as requested?
Regards,
*** ***

With the current volume of back orders we were assured by old ownership were shipped out, which we are now finding out when these complaints come in were not,We can have your whole order fabricated and shipped and you will have a tracking number by March 15thAgain we apologize for this we were assured that these orders were shipped and completed by the old ownershipWe are doing our best to make sure everyone who paid for product receives itWe understand this is in NO WAY the consumers fault, but please understand we are trying to do the right thing and going out of our way to make sure nobody gets left with nothingHopefully you understand and will allow us to fulfill this order for you with a great product that since we have taken over we have made some very good upgrades tooThank you

While we understand the frustration, we do have to enforce all of our warranty policies and that is why we have been working on extensive training for all of our new employeesWe are working very hard to make sure that all the policies are being enforced and everyone is receiving what they are paid
forUnfortuneatly, if we bend the rules for one person we have to do the same for everyone and this turns into a problem for the companyWe assumed that the shipping fees and such had already been paid and that was not the case and there had already been warranty work doneWe are not able to get the new loupes warrantied because there were never any defective loupes returnedWe are still willing to offer the light and the upgrade on the adjustable loupe, however the warranty will not go through because this is the 2nd time so we need the defective loupes backI understand people do not want to have to go without the loupes, however this is why we really can not and are not able to bend the rulesWe need our customers to work with us so we can continue to provide a llifetime warranty on ther productWhile it is frustrating it is what we need to doWe are happy to take care of the customer if she will just send back the defective loupe, and pay the shipping, the warranty will not work with us if we do not handle the policy the way it is written, we will however be willing to send the extra light and leave the free upgrade on the fileWe are more than willing to work with our customers but they need to be willing to work with us alsoWe don't think we will be able to find another warranty that is lifetime if we lose this one for not following the policy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Have these loupes been repaired? Is all that you are waiting on is a $return shipping fee that was never requested until I contacted the Revdex.com? No where on your website is this warranty document anywhere to be foundSince this was never discussed or requested in any of the emails that Clear Optix has had with me I believe this is a made up charge due to my course of actionIf these louoes have been repaired I can pick them up from your booth at The *** *** *** *** next week.Regards,*** ***

I did a inquiry to my bank account *** ***I obtainied a claim number ,and according to them I will be notified of any resolution as soon as they finish with the investigationagain I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship I definitely don't trust in this company with the worst costumer service ever.

This has been resolved with Clear Optix - *** ***

Regarding complaint #The loupes sent to the customer are fabricated and no different than the loupes that are used as samples for the customer to try on and sample at the show she purchased fromThey were however for customer service reasons refabricated and shipped, and never returned for
any issuesWe assumed there was no longer and issueThis was the information from Gina whom trained me and showed me how the sysyem ran before she left the companyAnd although the product was never returned the customer did also charge back on her ccSo the loupes and the money for them are gone

We have your product however if you recall, You called on the 27th of Feb and claimed per Ms*** you and the other student who ordered were charging back your credit cards and did not wish to receive your product, we are not going to ship a product that you were reimbursed by your credit card
forYou said you were gonna speak to Ms*** and call back and you have never called backThis is the problem we are having with so many people calling in representing youAt this point we have your product and it is ready for shipping YOU need to call and verify that you did not get a charge back from your credit card and we will ship itThese are custom loupes and on the attached form it states there is no refunds for themHOwever again we are willing to ship them if you can provide proof you did not get a refund from your credit card

In regards to complaint #*** We were told by old ownership that this customer already had her loupes shipped and received themIf she did not we will be happy to fabricate them for herWe will only need to know what she ordered and any measurements

We have corresponded with this client several times, we are more than willing to repair her loupes for her if she returns them as we have no idea what issues she is having, because we have not received pictures or anything to help us understand what the issue is that she is havingWe have sent
everything that she needs so we are not sure what else we can do but fix it for herWe are more than willing to assist our customers however we need them to understand we have rules to and they need to be willing to work with usIf she is willing to send back the loupes we are more than willing to fix them for herThank you

They have delayed numerous times before - three times they have been "under new management." I feel this is just another delaying tactic by Clear Optix, I had returned the loops to them in September and still have not received the corrected item

In regards to complaint #*** We were told by old ownership that this customer already had her loupes shipped and received themIf she did not we will be happy to fabricate them for herWe will only need to know what she ordered and any measurements.

Purchased and paid on 9-30-at the *** meeting. Invoice number *** * ***. Paid with credit card at that time

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached the orders and the Rx's for the loupes.Please indicate estimated ship date.Regards,*** ***

I personally sent extra batteries and a free light mount frame We take these situations and complaints very serious I can't apologize enough for the behavior and errors on the part of my sales force These types of things don't sit well with me as I take pride in my reputation
Have no worries as the warranty is forever and if you want the customer can contact me personally anytimeThis behavior is not tolerated and won't be acceptable ever Please give me a 2nd chance to re earn your business Thank you