Kenneth Janning & Sons Inc

Complaint: ***
I am rejecting this response because: I never changed the due date they did And now from from what I understand they are charging me a late fee for every day the payment is late it doesn't matter it's not days late I need the payment to be the 30th of every month.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Casey P*** has not try to contact me and the last email I got which came from her to the Revdex.com which was sent to me was someone else's Info
Sincerely, *** ***
*** ***

I am rejecting the response because Prestige is saying that when I talked to the account manager about my payment extension, I decided I didn't want to do it and advised I would call back. This is simply not true. The account manager tried talking me out of extending my payment but I explained that it wasn't an option and that I would take the extra finance charges. Kacee the specialist advised that she listened to the call and when I asked to listen to the call she stated I couldn't. I have the emails of communication from in which she stated these absurd claims. I advised my account manager that I wanted the extension, now they are saying I didn't say that and without being able to listen to the call I cant prove that this is

Complaint: ***
I am rejecting this response because: They havent reviewed anything and I have the emails and voicemails that show to the contrary that the account managers are harassing and belligerent to the customers even after you setup arrangementsI've had this loan for yrs and its been nothing but a constant harassment from the account managers before your payment is even dueAlso if you requst a new one they refuse.
Sincerely,
*** ***

In response to consumer complaint, the Assistant Vice President over her file contact her and was able to come to an agreement We will be waiting for an insurance check to be received and than Prestige will be able to re-amortize her loan for a different and lower payment Consumer agreed to
receive phone calls once received and is aware of the status of her account If *** has any additional questions she is welcome to reach out to Kacee P*** Compliance Specialist at ###-###-#### or the Assistant Vice President MattWe look forward to working with *** *** in the future

In response to consumer complaint, Ms*** received a total of Rate Reductions on her account She was able to drop her Rate a total of 5.5% on her loan with Prestige Financial She is currently received her Rate Reduction at this point If Ms*** would like additional information regarding this she is welcome to again reach out to Kacee P*** Compliance Specialist at ###-###-#### We look forward to speaking with and working with Ms*** in the future

Complaint: ***
I am rejecting this response because:
I have not recived the title nor letter, nor refund of dollars My credit has not been updated to show paid in full so how has all my concerns been addressed Also, I would like someone to look at the numerous emails from the employees of their establishment
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In response to Mrs***’s complaint, I have reviewed
her account history and notes. Per Prestige’s
policy, an account my receive a total of three extensions and may change their
due date by a total of days. Unfortunately,
Mrs*** has used all of the allotted
extensions and all but one of her
due date change days. If Mrs***
would like, we can change her due date from the 9th to the 10th

Still have not git a phone call back from themThey leave there numbers on the response but no picks up the call or returns my calls
Complaint: ***
I am rejecting this response because:
Sincerely,
* ***

In response to consumer complaint, Prestige has been able to investigate the issues addressed by the consumer. Prestige does apologize for any inconvenience we have caused and we have taken the necessary steps to ensure this does not happen again in the future. Prestige is more than
happy to work with the consumer to ensure the best customer service. If he receives a response from this complaint I would encourage him to reach out to the Compliance specialist at Prestige, ###-###-#### or *** . We look forward to assisting the consumer in any way we can

In response to consumer complaint, I reviewed the account history and notes. Having reviewed the matter, I am unable to corroborate Mrs*** claims. Mrs*** has made a total of payments on the account, out of those payments all of them were on time.
Prestige reported to the credit agencies that all payments were made on time. Prestige will continue to work with Mrs. *** if she has any other questions or concerns regarding her account. She is welcome to contact the Compliance Specialist at Prestige - Kacee P*** ###-###-####- ***

In response to consumer complaint, Prestige was able to reach out to Mr*** Prestige was able to explain to Mr*** what he needed to do to get the vehicle fixed Explained to Mr*** that he would need to contact the dealership with concerns on the vehicle and the warranty Mr
*** said he would be doing that, and also send us a copy of the letter he signed explaining that the dealership would fix all issues As of September 30th, we still have not received a copy of any documentation from Mr*** If Mr*** has any further questions or concerns he is welcome to contact Kacee P***, Compliance Specialist at ###-###-####

Complaint: ***
I am rejecting this response because: I understand the matter of the payments made, etc; however, I disagree with the way that the account is showing on the credit bureaus. Prestige was well aware that this amount was in dispute for quite some time. No payments were made on it as it seemed to be an error between the parties. After a lag in response from all parties, I finally decided to go ahead and make payments on the balance though I felt that it would be refunded to me in the end. Therefore, the entire account should not have been charged off as this left over amount was in dispute
Sincerely,
*** ***

In response to consumer complaint, Prestige Financial was able to reach out to MrsW*** We offered an extension on her July payment, we received no response from the consumer authorizing the extension on the account MrsW*** was able to make a full payment on the account for July payment
At this time the complaint has been resolved If MrsW*** has any additional questions or concerns she is welcome to reach out to Kacee P***, Compliance Specialist at *** we look forward to working with Mrsw*** in the future

In response to consumer complaint, Prestige has placed an account block to not contact Mr*** until his account is days past due As far as the Due Date on the account, prestige is only allotted so many days to change a due date At this point Mr*** has already used all days
available to move his due date Prestige is unable to change his due date at this time We are happy to work with Mr*** if he needs some arrangements on his account, he is welcome to contact his account manager for that If Mr*** has any further questions or concerns he is welcome to contact Kacee P*** Compliance Specialist at ###-###-#### We look forward to working with Mr*** in the future

Complaint: ***
I am rejecting this response because: I was contacted by Kacee P*** who seems to not have all the correct information pertaining to this matter so I am still being refused my refundI have faxed Prestige the documents proving my allegationsAlso I would like the recorded conversations between me and Prestige Financial's employees from October 2nd thru October 9th to verify all the different comments I have received from their employeesThe fact is the pay off amount I was given on September 29th is good for days so why am I being refused the extra amount that they will receive for the pay off of the vehicle? I was told that I will not received my money back because I made an agreement to make that payment on September 30th but I explained to them that when j made that agreement on September 21st that I was not aware at that time that I would trade in the car on September 29th but these empkoyees remain non-chalant with me about this issueI only want what is due to me and that is the full payment for September.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have been in contact with them and I do not know what they are talking about an extension I know the payment is due on the 9th and I have been making it on the 30th the payments have never been day lateI have been taking to three different people and it seem like nothing is getting done
Sincerely,
*** ***