In response to this complaint, I have reviewed the account history, payments, and notes ? Based on my review, Ms [redacted] did reach out to us and let us know that she was not able to make her January payment on her due dateWe attempted to assist Ms [redacted] by offering a reduced payment and extension to the January 31stUnfortunately, the proposed arrangement did not work but ultimately Ms [redacted] did successfully pay off her vehicle.? The process to release the title will be completed this week assuming all funds clear as anticipated ? If she has any additional questions or concerns she is welcome to reach out to me directly, Kathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or [email protected]
In response to consumer complaint, Prestige was able to reach out to consumer and explain his account to him in detail Explained the amount financed and current balance Also, suggest that Mr [redacted] send over a copy of the car fax report showing the vehicle was totaled before he purchased the vehicle We look forward to working with Mr [redacted] , if Mr [redacted] has any additional concerns or questions he is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-####
In response to this complaint? I reviewed the account history and compared it to the trade line submitted to the Credit Reporting Agencies (CRAs).? Our AVP of Customer Service reached out to Mr [redacted] in an effort to discuss and resolve his concerns.? Unfortunately, she never heard back from Mr [redacted] .? However, we did send Mr [redacted] an account statement showing that he has been past due over days.? With that said, we recognize that there may be mitigating circumstances or other facts that we are unaware of, so in order to properly address Mr [redacted] ’s concerns, Prestige has sent a request to each of the credit bureaus, to update his payment history to paid on time.?
In response to this complaint, I have spoken to our credit reporting team lead, and reviewed the credit inquiryHaving analyzed the matter, I believe we followed all applicable laws and the inquiry was authorizedBased on my review, we received a request for auto financing on 5/30/for a Kia OptimaIn conjunction with the request, the consumers credit was pulled? ? ? If MsCovington has any additional questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to this rejection, I maintain our original response and believe we have followed all applicable laws and the information being submitted to the credit bureaus is accurate Based on my review, after September 27th, the date the GAP insurance payment was received we had a phone conversation with Mrs [redacted] during which we explained the reason for the deficiency balanceThe customer stated that she would be disputing the amount paid with her GAP insurance company and declined the offer to re amortize the balanceDespite our efforts to communicate with Mrs [redacted] and warn her that the account would be charged off if payment was not received after this conversation, there were no additional payments made on the deficiency balance by the customer until April 27th, This caused the balance to be charged off If Mrs [redacted] has any other questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige Financial ?" 801-844-or kd [redacted] @gopfs.com.?
In response to this complaint, I have reviewed the payment history and account notesHaving analyzed the matter, I believe we have followed all applicable policies Based on my review, Ms [redacted] spoke to one of our customer service representatives on April 5, regarding the importance of the payments being made on time in order to qualify for out Rate Reduction programThis included the time the payment would need to be madeFollowing this conversation two text message reminders were sent to Ms [redacted] on May 17th and 18th in an attempt to ensure her payment was made on timeThese attempts went unanswered and Ms [redacted] set her payment up at 10:PM on May 18th, several hours after the business day had endedIf a payment is made after PM MST or over a weekend the payment will not post until the following business dayAdditionally, although the payment was not processed on her due date there is not a late fee or late payment reportedAs for the Rate Reduction program, among other qualifications that she can discuss with her account manager, three consecutive on time payments are part of the programIf Ms [redacted] meets all of the qualifications and makes consecutive on time payments her rate reduction rewards will resumeWe apologize for any inconvenience this may cause ? IfMs [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to consumer complaint, Prestige Financial Service has placed a partial Cease and Desist on account Consumer will no longer receive phone calls, only correspondence Mrs [redacted] will receive is through mail As far as references and third parties we will no longer be placing calls to anyone If Mrs [redacted] has any questions or concerns she is welcome to reach out to Kacee P [redacted] the Compliance Specialist at ###-###-#### or via email [redacted] @gopfs.com We look forward to working with Mrs [redacted] in the future
In response to this complaint, I have reviewed the payment history, our reporting of that history to the credit bureaus, and the notesHaving investigated the matter, I believe we have addressed all of Ms [redacted] ’s concerns ? Based on my review, a day deferment was requested and approved in May and June An update was submitted to the credit bureau’s confirming Ms [redacted] ’s payment history and reflecting the defermentI also confirmed with our credit reporting supervisor that the update has been processedThe January credit file was also reviewed to ensure that Ms [redacted] ’s account is being reported correctlyDespite our efforts, Transunion and Equifax are not reflecting the information we have providedDue to this discrepancy, another update was submitted to the credit reporting agencies and we are going to review Ms [redacted] ’s account with the next reporting cycle ? Our credit reporting specialist Misty D [redacted] has reached out to Ms [redacted] personally and informed her of what we have reported and the additional steps we are taking as outlined aboveIf Ms [redacted] has any additional questions or concerns, I would encourage her to reach out to our Credit Reporting Specialist Misty D [redacted] 801-844-2608, or myself Kathryn D [redacted] , Compliance Specialist ?" 801-844-directly Tell us why here
In response to this complaint, I have reviewed the account notes and payment history with the Assistant Vice President of our insurance claims departmentHaving analyzed the matter, I believe we have followed all applicable laws and contract stipulations Based on my review the account balance is correctMs [redacted] ’ primary insurance company conducted the evaluation and listed the following deductions when evaluating the value of her vehicle: $for seat condition, $for interior trim condition, $for glass condition, $for headliner condition, and $for body condition totaling ? a deduction of $If Ms [redacted] has concerns regarding the evaluation she will need to resolve them with her insurance company Ms [redacted] can also contact her GAP company to discuss the amounts that they covered and why they did not cover the complete balance I have included copies of the GAP insurance contract, the insurance evaluation of the vehicles, and the breakdown of the amount paid by the primary insurance company for Ms [redacted] convenience If Ms [redacted] has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com.com
In response to this complaint, I have reviewed the account notes, payment history, and phone callsHaving analyzed the matter, I believe we have followed all applicable laws and I am unable to corroborate Mrs***’s claims Based on my review, the due date change in question was requested on May 19, during the initial customer interview with our funding departmentThis change allowed the customer to adjust the due date from 05/28/to 06/25/The due date change disclosure was read to and agreed to by Mrs [redacted] during this phone callAdditionally, the due date change letter confirming this adjustment was mailed out on May 20, I am unable to locate any instance in which Mrs [redacted] was told we have no documentation or record of the due date change or disclaimerIn fact, our file shows that she was informed by an Assistant Vice President in our collections department that the change request was notated and the due date change letter was mailed outHowever, our collections department would be happy to work out an acceptable payment arrangement with the customer If Mrs [redacted] has any additional questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mr [redacted] Prestige was able to explain to Mr [redacted] what he needed to do to get the vehicle fixed Explained to Mr [redacted] that he would need to contact the dealership with concerns on the vehicle and the warranty Mr [redacted] said he would be doing that, and also send us a copy of the letter he signed explaining that the dealership would fix all issues As of September 30th, we still have not received a copy of any documentation from Mr [redacted] If Mr [redacted] has any further questions or concerns he is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-####
In response to this complaint, I have reviewed the account notes, payment history, and phone callsHaving analyzed the matter, I found that the balance is correctI personally reached out to Ms [redacted] and was able to have a conversation with her regarding the balanceI explained that simple interest accrues daily based on the annual percentage rateWe also discussed how payments are appliedWe reviewed her contract which outlines the interest rate as well as late fees for delinquent paymentsI believe I have addressed and resolved the customers’ concerns If Ms [redacted] as any further questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
Complaint: [redacted] I am rejecting this response because:Though I've gotten the information I requested and thanked the compliance person for their assistance, I still am not sure who the other party who contacted me was (Valerie G***)Per their social media account, they were not a representative of PFS nor an employeePlease see the attached filesThough some loopholes might have been used by not giving account details, loopholes I am not privy to due to my lack of knowledge on the subject, I still find it reprehensible that this is a method used to collect a debt.I've attached a screenshot of the profile holder used to contact my husband and a screenshot of the correspondenceThank you for your assistance regarding this matter Sincerely, [redacted]
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyI was able to verify that a payment was withdrawn prematurely and apologize for any inconvenience that may have been caused and we waived $in fees associated with the issue? As to the allegation of improper third party contact, based on my review we had been unsuccessful in our attempts to contact the consumer for over a month and the account was passed dueThe third party was contacted to try and locate and re-establish communication with the consumerI cannot find any reference to the disclosure of personal information or any reference to a debt being owed In consideration of the concern with the extension, there was a call between an Assistant Vice President of collections and the consumer where a prior extension was discussedAccording to our file, the consumer asked about the extension and the Assistant Vice President explained that we could reverse the extension but that it would put the account months past dueAfter it was clarified, the extension was not reversed If Ms [redacted] ’s has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist ?" 801-844-or kd [redacted] @gopfs.com
We assure Ms [redacted] that this message did not come from an unrelated third party.? Prestige does not disclose or discuss debts with unrelated third parties
In response to this complaint, I reviewed the account history, notes, and trade line.? I personally reached out to Mr [redacted] in an effort to speak with him and better understand his concerns.? Unfortunately, I was unable to speak with him.? Based on my review, Prestige is reporting accurate information to the credit reporting agencies.? With respect to Mr [redacted] ’s concern about the balance on his account, the balance is accurate.? As of today, the account is over days past due and of the payments made on the account, (two) were made on time.? Additionally, Mr [redacted] has received days of extensions.? Late payments, missing payments, and extensions increase the time it takes to pay off an account.? ? If Mr [redacted] has any additional questions or concerns, I would encourage him to reach out to me directly ?"? Kacee P [redacted] , Compliance Specialist for Prestige ?" ###-###-#### or? ? [redacted]
? Complaint: [redacted] I am rejecting this response because: prestige financial has not called me on this matter of not reporting negative on my credit reportIn fact they pretty much threatened to "move forward" with efforts against me although a payoff was on its waySince then Nissan has paid the balance off and I have heard nothing from Prestige on the matterNo calls, no emails, no texts, or voicemails at all pertaining to everything being in good standingWhen I owed them they called and text and used every form of contact possible to ask for money but now that the loan has been paid I cannot get any contact informing me that there will be no negative impact on my credit history or score?! I want someone from this company to send me a letter of payoff, something in writing stating that my credit was not effected negatively, and then I will be satisfiedMy number is [redacted] , which has not changed? Sincerely, Dejuan L***
? Complaint: [redacted] I am rejecting this response because: Their rates are too high and by the time I pay this loan off I would have paid almost times the amount of the loanThere should be a law against companies like this oneMore than likely I will not have this car by the time this loan is paid off Sincerely, [redacted]
? Complaint: [redacted] I am rejecting this response because: I have evidence that price of the resale DID NOT come off and there are multiple hits to my credit report monthly for this accountIt's listed once but is being report more than once a monthThis needs to be removed from my report immediately Sincerely, [redacted]
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyHaving analyzed the matter, I believe we have followed all applicable processes and am unable to corroborate Ms [redacted] ’s claims Based on my review, Ms [redacted] contacted our office on March 7, for a payoff a quote on her accountThe payoff balance for was provided, along with the per diem rate, and the payment was set up based on the bank information provided by Ms [redacted] Since that time the account reflects that Ms [redacted] reset up the payment for the same amount and the account is closedWe appreciate her being our customer and wish her luck in all of her future endeavors If Ms [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to this complaint, I have reviewed the account history, payments, and notes ? Based on my review, Ms [redacted] did reach out to us and let us know that she was not able to make her January payment on her due dateWe attempted to assist Ms [redacted] by offering a reduced payment and extension to the January 31stUnfortunately, the proposed arrangement did not work but ultimately Ms [redacted] did successfully pay off her vehicle.? The process to release the title will be completed this week assuming all funds clear as anticipated ? If she has any additional questions or concerns she is welcome to reach out to me directly, Kathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or [email protected]
In response to consumer complaint, Prestige was able to reach out to consumer and explain his account to him in detail Explained the amount financed and current balance Also, suggest that Mr [redacted] send over a copy of the car fax report showing the vehicle was totaled before he purchased the vehicle We look forward to working with Mr [redacted] , if Mr [redacted] has any additional concerns or questions he is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-####
In response to this complaint? I reviewed the account history and compared it to the trade line submitted to the Credit Reporting Agencies (CRAs).? Our AVP of Customer Service reached out to Mr [redacted] in an effort to discuss and resolve his concerns.? Unfortunately, she never heard back from Mr [redacted] .? However, we did send Mr [redacted] an account statement showing that he has been past due over days.? With that said, we recognize that there may be mitigating circumstances or other facts that we are unaware of, so in order to properly address Mr [redacted] ’s concerns, Prestige has sent a request to each of the credit bureaus, to update his payment history to paid on time.?
In response to this complaint, I have spoken to our credit reporting team lead, and reviewed the credit inquiryHaving analyzed the matter, I believe we followed all applicable laws and the inquiry was authorizedBased on my review, we received a request for auto financing on 5/30/for a Kia OptimaIn conjunction with the request, the consumers credit was pulled? ? ? If MsCovington has any additional questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to this rejection, I maintain our original response and believe we have followed all applicable laws and the information being submitted to the credit bureaus is accurate Based on my review, after September 27th, the date the GAP insurance payment was received we had a phone conversation with Mrs [redacted] during which we explained the reason for the deficiency balanceThe customer stated that she would be disputing the amount paid with her GAP insurance company and declined the offer to re amortize the balanceDespite our efforts to communicate with Mrs [redacted] and warn her that the account would be charged off if payment was not received after this conversation, there were no additional payments made on the deficiency balance by the customer until April 27th, This caused the balance to be charged off If Mrs [redacted] has any other questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige Financial ?" 801-844-or kd [redacted] @gopfs.com.?
In response to this complaint, I have reviewed the payment history and account notesHaving analyzed the matter, I believe we have followed all applicable policies Based on my review, Ms [redacted] spoke to one of our customer service representatives on April 5, regarding the importance of the payments being made on time in order to qualify for out Rate Reduction programThis included the time the payment would need to be madeFollowing this conversation two text message reminders were sent to Ms [redacted] on May 17th and 18th in an attempt to ensure her payment was made on timeThese attempts went unanswered and Ms [redacted] set her payment up at 10:PM on May 18th, several hours after the business day had endedIf a payment is made after PM MST or over a weekend the payment will not post until the following business dayAdditionally, although the payment was not processed on her due date there is not a late fee or late payment reportedAs for the Rate Reduction program, among other qualifications that she can discuss with her account manager, three consecutive on time payments are part of the programIf Ms [redacted] meets all of the qualifications and makes consecutive on time payments her rate reduction rewards will resumeWe apologize for any inconvenience this may cause ? IfMs [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to consumer complaint, Prestige Financial Service has placed a partial Cease and Desist on account Consumer will no longer receive phone calls, only correspondence Mrs [redacted] will receive is through mail As far as references and third parties we will no longer be placing calls to anyone If Mrs [redacted] has any questions or concerns she is welcome to reach out to Kacee P [redacted] the Compliance Specialist at ###-###-#### or via email [redacted] @gopfs.com We look forward to working with Mrs [redacted] in the future
In response to this complaint, I have reviewed the payment history, our reporting of that history to the credit bureaus, and the notesHaving investigated the matter, I believe we have addressed all of Ms [redacted] ’s concerns ? Based on my review, a day deferment was requested and approved in May and June An update was submitted to the credit bureau’s confirming Ms [redacted] ’s payment history and reflecting the defermentI also confirmed with our credit reporting supervisor that the update has been processedThe January credit file was also reviewed to ensure that Ms [redacted] ’s account is being reported correctlyDespite our efforts, Transunion and Equifax are not reflecting the information we have providedDue to this discrepancy, another update was submitted to the credit reporting agencies and we are going to review Ms [redacted] ’s account with the next reporting cycle ? Our credit reporting specialist Misty D [redacted] has reached out to Ms [redacted] personally and informed her of what we have reported and the additional steps we are taking as outlined aboveIf Ms [redacted] has any additional questions or concerns, I would encourage her to reach out to our Credit Reporting Specialist Misty D [redacted] 801-844-2608, or myself Kathryn D [redacted] , Compliance Specialist ?" 801-844-directly Tell us why here
In response to this complaint, I have reviewed the account notes and payment history with the Assistant Vice President of our insurance claims departmentHaving analyzed the matter, I believe we have followed all applicable laws and contract stipulations Based on my review the account balance is correctMs [redacted] ’ primary insurance company conducted the evaluation and listed the following deductions when evaluating the value of her vehicle: $for seat condition, $for interior trim condition, $for glass condition, $for headliner condition, and $for body condition totaling ? a deduction of $If Ms [redacted] has concerns regarding the evaluation she will need to resolve them with her insurance company Ms [redacted] can also contact her GAP company to discuss the amounts that they covered and why they did not cover the complete balance I have included copies of the GAP insurance contract, the insurance evaluation of the vehicles, and the breakdown of the amount paid by the primary insurance company for Ms [redacted] convenience If Ms [redacted] has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com.com
In response to this complaint, I have reviewed the account notes, payment history, and phone callsHaving analyzed the matter, I believe we have followed all applicable laws and I am unable to corroborate Mrs***’s claims Based on my review, the due date change in question was requested on May 19, during the initial customer interview with our funding departmentThis change allowed the customer to adjust the due date from 05/28/to 06/25/The due date change disclosure was read to and agreed to by Mrs [redacted] during this phone callAdditionally, the due date change letter confirming this adjustment was mailed out on May 20, I am unable to locate any instance in which Mrs [redacted] was told we have no documentation or record of the due date change or disclaimerIn fact, our file shows that she was informed by an Assistant Vice President in our collections department that the change request was notated and the due date change letter was mailed outHowever, our collections department would be happy to work out an acceptable payment arrangement with the customer If Mrs [redacted] has any additional questions or concerns, I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mr [redacted] Prestige was able to explain to Mr [redacted] what he needed to do to get the vehicle fixed Explained to Mr [redacted] that he would need to contact the dealership with concerns on the vehicle and the warranty Mr [redacted] said he would be doing that, and also send us a copy of the letter he signed explaining that the dealership would fix all issues As of September 30th, we still have not received a copy of any documentation from Mr [redacted] If Mr [redacted] has any further questions or concerns he is welcome to contact Kacee P [redacted] , Compliance Specialist at ###-###-####
In response to this complaint, I have reviewed the account notes, payment history, and phone callsHaving analyzed the matter, I found that the balance is correctI personally reached out to Ms [redacted] and was able to have a conversation with her regarding the balanceI explained that simple interest accrues daily based on the annual percentage rateWe also discussed how payments are appliedWe reviewed her contract which outlines the interest rate as well as late fees for delinquent paymentsI believe I have addressed and resolved the customers’ concerns If Ms [redacted] as any further questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com
Complaint: [redacted] I am rejecting this response because:Though I've gotten the information I requested and thanked the compliance person for their assistance, I still am not sure who the other party who contacted me was (Valerie G***)Per their social media account, they were not a representative of PFS nor an employeePlease see the attached filesThough some loopholes might have been used by not giving account details, loopholes I am not privy to due to my lack of knowledge on the subject, I still find it reprehensible that this is a method used to collect a debt.I've attached a screenshot of the profile holder used to contact my husband and a screenshot of the correspondenceThank you for your assistance regarding this matter Sincerely, [redacted]
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyI was able to verify that a payment was withdrawn prematurely and apologize for any inconvenience that may have been caused and we waived $in fees associated with the issue? As to the allegation of improper third party contact, based on my review we had been unsuccessful in our attempts to contact the consumer for over a month and the account was passed dueThe third party was contacted to try and locate and re-establish communication with the consumerI cannot find any reference to the disclosure of personal information or any reference to a debt being owed In consideration of the concern with the extension, there was a call between an Assistant Vice President of collections and the consumer where a prior extension was discussedAccording to our file, the consumer asked about the extension and the Assistant Vice President explained that we could reverse the extension but that it would put the account months past dueAfter it was clarified, the extension was not reversed If Ms [redacted] ’s has any other questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist ?" 801-844-or kd [redacted] @gopfs.com
We assure Ms [redacted] that this message did not come from an unrelated third party.? Prestige does not disclose or discuss debts with unrelated third parties
In response to this complaint, I reviewed the account history, notes, and trade line.? I personally reached out to Mr [redacted] in an effort to speak with him and better understand his concerns.? Unfortunately, I was unable to speak with him.? Based on my review, Prestige is reporting accurate information to the credit reporting agencies.? With respect to Mr [redacted] ’s concern about the balance on his account, the balance is accurate.? As of today, the account is over days past due and of the payments made on the account, (two) were made on time.? Additionally, Mr [redacted] has received days of extensions.? Late payments, missing payments, and extensions increase the time it takes to pay off an account.? ? If Mr [redacted] has any additional questions or concerns, I would encourage him to reach out to me directly ?"? Kacee P [redacted] , Compliance Specialist for Prestige ?" ###-###-#### or? ? [redacted]
? Complaint: [redacted] I am rejecting this response because: prestige financial has not called me on this matter of not reporting negative on my credit reportIn fact they pretty much threatened to "move forward" with efforts against me although a payoff was on its waySince then Nissan has paid the balance off and I have heard nothing from Prestige on the matterNo calls, no emails, no texts, or voicemails at all pertaining to everything being in good standingWhen I owed them they called and text and used every form of contact possible to ask for money but now that the loan has been paid I cannot get any contact informing me that there will be no negative impact on my credit history or score?! I want someone from this company to send me a letter of payoff, something in writing stating that my credit was not effected negatively, and then I will be satisfiedMy number is [redacted] , which has not changed? Sincerely, Dejuan L***
? Complaint: [redacted] I am rejecting this response because: Their rates are too high and by the time I pay this loan off I would have paid almost times the amount of the loanThere should be a law against companies like this oneMore than likely I will not have this car by the time this loan is paid off Sincerely, [redacted]
? Complaint: [redacted] I am rejecting this response because: I have evidence that price of the resale DID NOT come off and there are multiple hits to my credit report monthly for this accountIt's listed once but is being report more than once a monthThis needs to be removed from my report immediately Sincerely, [redacted]
In response to this complaint, I have reviewed the account notes, phone calls, and payment historyHaving analyzed the matter, I believe we have followed all applicable processes and am unable to corroborate Ms [redacted] ’s claims Based on my review, Ms [redacted] contacted our office on March 7, for a payoff a quote on her accountThe payoff balance for was provided, along with the per diem rate, and the payment was set up based on the bank information provided by Ms [redacted] Since that time the account reflects that Ms [redacted] reset up the payment for the same amount and the account is closedWe appreciate her being our customer and wish her luck in all of her future endeavors If Ms [redacted] has any additional questions or concerns I would encourage her to reach out to me directlyKathryn D [redacted] , Compliance Specialist for Prestige ?" 801-844-or kd [redacted] @gopfs.com