Complaint: [redacted] I am rejecting this response because: The Gap Insurance paid the account in full, I was never given a detailed statement showing the erroneous balance, I requested a copy last year and as of today I still have not received a statementMy credit report does not reflect any payments applied to my accountI'm really disappointed and frustrated with how the customer service department is allowed to operate Sincerely, [redacted] ***
In response to consumer complaint, Prestige has been able to investigate the issues addressed by the consumer Prestige is willing to move his due date by days at this point Prestige has policy's that only allow an account to have days to move a due date Mr [redacted] has already used of those days and Prestige is unable to move his due date past the 11th of each month We are happy to continue to work with the consumer if he is needing more time to make his payment We have been able to place a Cease and Desist on his account for no further contact until his account is days past due If consumer needs additional time, he is welcome to contact us If he has any further questions or concerns he is welcome to contact the Compliance Specialist at Prestige ###-###-#### or [redacted] @gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mr [redacted] and come to agreement Mr [redacted] was able to speak with one of our Vice Presidents Todd S [redacted] Mr [redacted] was satisfied with there conversation If Mr [redacted] has any issues in the future he is welcome to contact our office We do look forward to working with Mr [redacted] in the future
Complaint: [redacted] I am rejecting this response because: The Gap Insurance paid the account in full, I was never given a detailed statement showing the erroneous balance, I requested a copy last year and as of today I still have not received a statementMy credit report does not reflect any payments applied to my accountI'm really disappointed and frustrated with how the customer service department is allowed to operate Sincerely, [redacted] ***
In response to consumer complaint, Prestige has been able to investigate the issues addressed by the consumer Prestige is willing to move his due date by days at this point Prestige has policy's that only allow an account to have days to move a due date Mr [redacted] has already used of those days and Prestige is unable to move his due date past the 11th of each month We are happy to continue to work with the consumer if he is needing more time to make his payment We have been able to place a Cease and Desist on his account for no further contact until his account is days past due If consumer needs additional time, he is welcome to contact us If he has any further questions or concerns he is welcome to contact the Compliance Specialist at Prestige ###-###-#### or [redacted] @gopfs.com
In response to consumer complaint, Prestige was able to reach out to Mr [redacted] and come to agreement Mr [redacted] was able to speak with one of our Vice Presidents Todd S [redacted] Mr [redacted] was satisfied with there conversation If Mr [redacted] has any issues in the future he is welcome to contact our office We do look forward to working with Mr [redacted] in the future