Kentucky Fried Chicken

I went to the local kfc in *** *** and had the buffet with drink and when I went to start to eat the chicken it wasn't done on the inside it was slimy and *** and when I took it to the manager on duty a worker checked out the temperature and it wasn't at the correct temperatureI was told to call the next day to talk to a main manager and she wouldn't give me either a new meal for next time or my money back so I didn't have to return
Product_Or_Service: Chicken

Responding back to this customer concerns,I talked with her on Fri10/02/concerning the issue of a
re-fund of $which was refunded on10/7/2015.I had talked to my mgmt team prior to this incident aboutexcessive deletes being done and that we needed to put a stop to it,theytook it the wrong way and thought that no deletes{RE-FUNDS} were to bedone.They know now that only proper deletes are to be made withwitnesses to sign.Sorry about the confusion. Jeff *** ***

This business response was received by Revdex.com via email and is a copy/paste by ***Hi *** Since my response was illegible according to the email I just received,I will try again: We have offered to make good on the relatively few issues on the job.The homeowners initially accepted our
offer to do the couple hours oftouch up painting while we replaced 3-slightly damaged cabinet doorswhich we would paint to match the other doors but shortly after changedtheir tuneWhat I mean by this is that they now don't want us on siteand expect us to pay for another painter to re do the entire job whichis outrageous My insurance company and lawyer both agree with me andhave told me that I have done more than enough by offering to make goodon the areas in question and not to budge on their ridiculous demand fora check.Thanks,Mike D*** *** ***
***

Complaint: ***
I am rejecting this response because: When call Texan Towing that is who we hireNot the employee of Texan towing

Dear `Revdex.com, MrBob B*** was very rude to meTelling me
I am giving him the wrong addressI feel I have spent, wasted to much timeI would have given him direction however he felt that I gave him the wrong address which I did notI hope this complaints is on file so more people are not sitting at home on Saturday for a estimateThen getting a phone call after he should have been there telling me I gave him the wrong address! He did not want to come over because he made a mistake on the address and blamed me then told me he is not going to come! As I stated it took many phone calls and waiting on a Saturday!Jerry A***

Complaint: [redacted]
I am rejecting this response because: while
copious, Austin Title did not respond to the issues in my complaint.
Nor do I understand why I had to file a Revdex.com complaint in order to get
a response to my calls, emails and letters.
The
sole purpose of the Escrow agreement was to ensure that the buyers
were not charged for initiating the service of the water meter. They
were not; that would have been illegal. That purpose was Terminated when service began in September 2015.
 
It
is fraudulent for the Austin Title company to be the authors of the
Escrow Agreement which enriches them & not me, the Payee, in
case of ambiguity. They are also cherry picking which terms they
choose to comply with.


**
#4. Fund are to be held until September
14, 2015.
**
#6. (WHICH supercedes #5) In
the event that no funds are received by Escrow
Agent on or before the date in #4, Escrow agent ...shall pay all
remaining funds to [redacted] without
recourse or liability.


3. In
Austin Title's October 5, 2015 email, they refute their sole defense
here, item #2.
If
we do not receive your signed Release of Escrow Funds by October
14, 2015, we will release the funds to  Bastrop Water for
payment on the invoice as requested. They
were quite willing to release the funds, WITHOUT signature
to BWW, but not me, the payee.

In
addition, Austin Title continues to confuse the alleged &
fraudulent BWW invoice to the SELLER
with
a possible invoice to the BUYER.
I
cannot understand how BWW can claim that it charged the buyers
nothing while Austin Title is claiming that BWW charged the realtor
[redacted] $655. Yet both BWW & [redacted] told Texas Public
Utility Commission that BWW did NOT charge for the meter. Nor have I
received any copy of [redacted]' payment, despite my frequent
requests.
 
Regards,
[redacted]

Dear Ms. [redacted]: Alamo Title Insurance (the “Company”) received notice of [redacted]’s (the “Complainant”) Revdex.com Complaint (the “Complaint”) filed against Austin Title Company (“Austin Title”) on July 20, 2016. The Company has reviewed the Complaint and relevant documents and hereby...

responds as follows. On or about July 1, 2016, the Complainant filed the Complaint contesting certain funds held in escrow as a result of a Bastrop West Water Company bill (“BWW Bill”). The Complainant asserts that the funds were never disbursed to her pursuant to an escrow agreement (“Escrow Agreement”). Consequently, the Complainant is requesting that the Company disburse the Escrow Funds. The facts, as understood by the Company, are as follows: On August 13, 2015, the Company closed a sales transaction between the Complainant and Anastacio and Laura Reyna (Buyers”) involving property located at 000 Edmonson Lane, Cedar Creek, Texas 78612 (“Property”). Based on the Company’s investigation, the Buyers’ Realtor, [redacted], contacted Bastrop West Water Company (“BWW”) before closing to inquire about water services for the Property. At this time, she learned about the BWW Bill in the amount of $655.00. The BWW Bill arose from certain services performed for the Complainant while she owned the Property. Specifically, the BWW Bill is comprised of two charges: (1) a $430.00 charge for repairs to the water main after damage caused by one of the Complainant’s contractors on January 29, 2015, and (2) a $255.00 charge for installing a new water meter pursuant to an agreement on February 2, 2015. Based on the Company’s investigation, it appears that although there is a charge for the installation of a meter, the meter was removed after the Complainant denied having requested installation of the meter, and refused to pay the $255.00 for installation. Consequently, before closing, there was no water meter or water service for the Property. Upon discovery of the BWW Bill, Ms. Harris and the Buyers required that the Complainant pay the BWW Bill so that the Buyers could receive water service at the Property. The Complainant, refused to pay the BWW Bill because she believed it was an attempt by BWW to “extort money prior to the sale” and therefore “not valid.” Subsequently, the Complainant initiated a Public Utilities Commission complaint (Complaint Number [redacted]) contesting the validity of the BWW Bill (“PUC Complaint”). Pursuant to the Complainant’s decision to initiate the PUC Complaint, the Buyers, the Complainant, and the escrow agent entered into the Escrow Agreement on August 12, 2015, in order to close the sale. The Escrow Agreement provides that $655.00 be held in escrow (“Escrow Funds”) pending satisfaction of the following: 2. Restoring the water meter. All parties must agree on the final amount to be paid to Bastrop West Water Company or if funds are not used to the Water installation/restoration, all parties must agree to release the funds to the seller. Seller agrees to sign disbursement release within 5 business days of receipt of the invoice. All parties must sign the disbursement of funds. (Emphasis Added). Based on the Company’s written records, Ms. Harris received a copy of an invoice for the BWW Bill on August 11, 2015 (“Invoice”). The Invoice was subsequently give to the Complainant since she agreed to “sign disbursement release within 5 days of receipt of the Invoice.” The Company’s investigation demonstrates that the Complainant received the Invoice on more than one occasion. When the Complainant received the Invoice, she refused to release the Escrow Funds because she believed that she “had not received a legitimate invoice” and her “attorney had advised her not to pay until the PUC made its final ruling.” Suspecting the Escrow Funds would not be disbursed to BWW in time, Ms. Harris paid the BWW Bill out of her personal funds on September 8, 2015. In accordance with the Escrow Agreement, because the Escrow Funds were “not used for the water installation/restoration,” the escrow agent sought the agreement of the Complainant and the Buyers before releasing the Escrow Funds. Under Texas law, an escrow agent owes a fiduciary duty to both parties, seller and buyer, to carry out the terms of the agreement creating the escrow agency. Dunmore v. Chicago Title Ins. Co., 400 S.W.3d 635, 642 (Tex. App. 2013), citing Watkins v. Williamson, 869 S.W.2d 383, 387 (Tex.App.-Dallas 1993, no writ). When the Complainant requested that Escrow Funds be disbursed back to her on October 22, 2015, the escrow agent specifically informed her that it “would not release the funds to the Complainant without the Buyers’ signatures.” When the Complainant requested the Escrow Funds be disbursed a second time, on November 12, 2015, the escrow agent contacted the Buyers’ Realtor inquiring whether “the Buyers are willing to release the funds.” The Escrow Agent again contacted both the Complainant and Buyers in December 2015, stating that if the Complainant and Buyers had “come into agreement on who will receive these funds, it needs a signed authorization signed by all parties showing agreement on how the funds are to be disbursed.” Based on the Company’s investigation, the parties have not yet come to an agreement; therefore, the Escrow Funds have not been released to date. Pursuant to paragraph 5 of the Escrow Agreement, “The funds are to be released ONLY upon written notification given by ALL Parties.” Additionally, paragraph 9 provides in pertinent part, “The undersigned agree to save and hold harmless Escrow Agent and its underwriter from any liability arising under and as a result of this Escrow Agreement.” Based on the foregoing, it is the Company’s position that the Escrow Agent’s actions did not violate the Escrow Agreement. The Company’s review of the documents associated with this transaction confirm that no Escrow Funds have been released without the Complainant’s consent. Furthermore, the Escrow Agent’s retention of the Escrow Funds is pursuant to the Escrow Agreement entered into by the Complainant which requires that the Escrow Agent receive authorization of all parties before the Escrow Funds are released; however, the Escrow Agent has been unable to obtain the consent of both parties. Promptly upon receipt of the Complaint, the Company again reached out to the parties to determine whether they would authorize the release of the Escrow Funds. In addition, the Escrow Agent has sent releases to the parties in an attempt to obtain authorization from both parties showing how the Escrow Funds are to be disbursed. Pursuant to the Escrow Agreement, if the Escrow Agent receives the signed releases from the parties showing how the Escrow Funds should be disbursed, the Escrow Agent will release the funds accordingly. For the foregoing reasons, the Company has been unable to release the Escrow Funds to the Complainant. The Company will continue to attempt to obtain the requisite authorization from the parties. Accordingly, the Company respectfully requests that the Revdex.com find the Complaint to be without merit and close its file. Please contact me [redacted] or at [redacted] should you have any questions or concerns regarding this matter or if you need additional information or documentation. Please reference the above claim number in all communications with my office.

Business responded to complaint.  We are very sorry Jerry A[redacted] feels as though he’s been slighted. On my first contact with him he appeared to be confused and disoriented. In his complaint he said that he had called many times, but this was his first call here.  He berated me at the time...

because he could not get a real person. It took quite a while to make him understand that I was a real person. We made an appointment for his roof estimate for 6/13/2015 between 1 and 2, all while he ranted about getting a real person on the phone.  Bob B[redacted] was on his way to Mr. A[redacted]’s house at 1:50 6/13/2015 (according to his phone records) and called him  to ask for directions (Bob’s GPS said there was so such address). It was Saturday and our office was closed. But Mr. A[redacted] proceeded to convulse with anger that he had called our office and couldn’t get a real person, also that he had lived in his house his whole life and he still lived there. He would not give directions to his house or tell Bob the address. After a very disturbing berating, Bob told him “Never mind Mr. A[redacted]. Get someone else.” Mr. A[redacted] then filed a complaint with the Revdex.com, saying Bob did not show up, and ‘he does not do what he said he would do.’ Bob had tried to get to his house, he was just a street away. I hope that you will call him to see for yourself that we tried to help him to no avail. It is very disturbing for us that anyone can make false statements on our behalf and there is nothing we can do about it. Our mom and pop company has worked very hard for 35 years to maintain a reputable company with the highest regard for homeowners. For the sake of fairness I hope you can remove his false statement. No one deserves to be treated the way he treated my husband, Bob. Mr. A[redacted] was verbally cruel. And now he wishes to take it a step further. It’s just not right.

Complaint: [redacted]
I am rejecting this response because: When call Texan Towing that is who we hire. Not the employee of Texan towing.

Initial Business Response /* (1000, 10, 2016/01/08) */
I am unable to give a refund or replacement unless they bring the food back.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after all these weeks if...

the store serious thought someone could keep and maintain bad food is total outrageous and disrespect the entire basic common sense

Initial Business Response /* (1000, 10, 2015/12/10) */
The lady called us up and states that she did not get her change, however we have no way of knowing this because the drawer did not show a difference for that day. We know the store did not get the money. If she would have said this right off...

the bat it would have been easier to get taken care of. We cannot refund someone without proof of where that money went. We do not know if it was misplaced by her or what happened to it. The store did not receive it.
Area Manager Popular Bluff locations.

Revdex.com:At this time, I have not been contacted by Kentucky Fried Chicken regarding complaint ID [redacted].  the  tacky unprofessional  conduct I wont be  surprise if the  company AVOID  the ...

compliantSincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would first like to address the issue of the hitch.  There may be a sign that states "no hitches".  However, I have never seen such a sign or ever had anyone say anything regarding our hitch.  We have been to this particular car wash with our hitch times before.  The back of the car was always cleaned with no issues.  I also have had family members who have entered with a hitch.  Again, no issues and the SUV was clean on the back.  I would like to request a copy of the complete video showing our Cayenne in going through  the car wash at approx 1:40 pm on December 26th 2015.  We are not concerned that it did not clean properly on the back.  It was mentioned to prove that something happened causing it not to function properly.  As stated, we have been through numerous times before with our hitch and had no problems with the back being cleaned properly. I do not disagree that the part fell off during the drying procedure.  However, I do think that it was pulled lose during the wash.  We heard a noise but thought that it was the back windshield wiper because it was not taped down.  Again, the panel that was pulled lose was not broken or altered in any way before the car wash.  We had just driven on the interstate at 70 miles per hour and over bumps and hundreds of miles of highway with no problem.  The fact that the car is 10 years old has nothing to do with the part coming lose.  When we examined it, some of the clamps had been broken due to being pulled out.  The estimate we have provided is just for the part and paint.  This does not include labor.  We just want it fixed and we are willing to do the work ourselves.  We really like Blue Sky Express Wash, however, we are very disappointed in the customer service and lack of taking responsibility for the damages incurred.  I am also disappointed at the fact that they stated they tried to call back in 48 hours and my voicemail was full.  This couldn't be more false.  I was told that I would receive a call within 1 1/2 hours as soon as [redacted] arrived on the location.  I told the associate working that would be great because we were leaving to go out of town on the next day.  I kept my phone on me, desperately waiting for a return call.  After not receiving a call back in over 2 hours, I called and left a detailed message at 5:09 pm and then again at 6:10 pm.  I never received a response.  I have proof on my phone and have taken screen shots of all my missed calls as well as my outgoing calls to them with the times.  We would like the owner to take responsibility for the damaged caused by the car wash instead of making excuses to try an avoid dealing with the problem at hand.   
Regards,
[redacted]

The statement "The first windshield that we installed is exactly what we quoted the customer but after the installation he had changed his mind." is untrue. 3 different employees of reliable glass have confirmed that I ordered the right part number but that they sent out the wrong one. I have had to call another glass company in to replace my windshield. I have been in contact with someone from reliable about fixing my issues. Once they are fixed I will accept the response.

Revdex.com, We are working diligently to address the customer issues in this complaint.  The first windshield that we installed is exactly what we quoted the customer but after the installation he had changed his mind.  Unfortunately, when we arrived to replace the original windshield, the...

part we brought was damaged.  We certainly did not want to install a damaged part.  The customer rescheduled the next appointment we had and we were not able to address his concern. Proper windshield replacement procedures were followed throughout the process.  When paint is scratched upon removing the windshield, primer must be applied to eliminate rust.  This area is not visible in any way after the windshield has been installed. We are currently in the process of providing the customer what he is asking for.  We are; 1)      Buying new mouldings.  These are on order from Ford2)      Sending out a paint touch up company to fix a scratch3)      Refunding his money This should all be taken care of by the end of August. Thank you,  Greg T[redacted]RELIABLE GLASS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This consumer rebuttal was received by Revdex.com via email and is a copy/paste by **.]Hello [redacted]I am not in agreement with the response received from Mike D[redacted].  He was given an opportunity to try and "fix" the problem as it was occurring half way through the project as things were unfolding.  We asked him to monitor his employees (during his second chance) and he couldn't even do that.   By the end of the project, every employee (which was different almost daily) had quit his company.  His employees were explaining to me that the damage to the cabinets is done and there is nothing they could do to fix it.  They encouraged me to have Mike replace ALL OF the cabinetry!We have had multiple professional companies look at our project and agree the doors need to be replaced.  The damage is done.  I also do not trust Mike and his employees ( of whom is even left) to EVEN come back to our home.  Mike did not give us an opportunity to file a claim with his insurance company.  He simply said it would not be accepted.  We want to formally submit a claim to his company to see if they will formally reject it after we send them our proof.Thank you for your help [redacted].  I copied my original complaint below-[redacted]This company came to our home and attempted to paint our kitchen cabinets white. In doing so, he damaged almost every cabinet door in our kitchen, not to mention how horrible the quality of the paint job looks on everything else. It all has an orange peel look to it. We have had other cabinet painting contractors come out to take a look and told us that the job was not prepped or completed properly. His company was not capable of handling a project like ours. Mike D[redacted]s employees were all high on drugs while at our home, admitted to me by one of his own employees. They made a complete mess of our garage, and everything in it during the painting process. Countless issues. We gave Mike an opportunity to fix what was going wrong in our home during the process and it couldn’t be done. They attempted to strip what they originally painted by using an electric sander. The sander caused permanent damage to all of our doors. Our doors are so damaged by them that the only solution is to replace them all. The sander has nicked of all of our beveling on ALL of the doors. Mike is saying his insurance company will not come out to take a look at our project but I don’t think he is being truthful about what he is telling us or how he is describing the claim to his insurance company. Honestly, I am not certain this business has liability insurance although his paperwork states that he does. We have provided him a complete estimate on the cost to replace the doors and he is refusing to pay it. We will follow through with legal courses of actions as promised if this can’t be resolved with him paying us what he owes to replace our doors.[redacted]e.mail: [redacted]
Regards,
[redacted]

Reliable Glass has addressed all the issues that the customer had; 1)      Refund money paid for windshield replacement2)      Replace cowl.  Both left and right sides3)      Issue check $396.00 to address primer concern We called Mr. Murrieta and he confirmed that all issues had been resolved. Thank you,  Greg T[redacted]RELIABLE GLASS

RE: Complaint ID: [redacted]- [redacted]
[redacted] has made several complaints against our gym, and each time we have tried our best toassist him.When [redacted] came by the office to inquire about a late fee, he was not happy with ourresponse. He purchased his membership on November 27, 2015; therefore,...

his paymentprocesses on the 271h of each month. If another day would have been better for him, we wouldhave been happy to accommodate him, but he never made that request. When we suggestedhe contact his bank to find out why there were no funds when his payment was processed, hebecame antagonistic. No one followed him to his car, no one threatened or harassed him.We scan cameras daily, and we noticed [redacted] using our facility as a rest room/shower roomfacility. He came in several times a day to use the rest room/shower room. We also noticed himsitting on a treadmill in the early morning facing the TV, and asleep in a lobby chair just outsidethe office. He had stated in one of his complaints that he is homeless. After making theseobservations, we contacted our franchise Manager and asked for direction on how to handle thesituation. We were directed to cancel his membership due to him not being happy with the wayAnytime Fitness operates, along with his misuse of the facility. When we tried to provide himwith information about an agency (Love, I. N.C.) who might be able to help him, he declinedtaking the number.We spoke with [redacted] and explained we were cancelling his membership before his nextpayment processed because we didn't feel our facility was a good fit for him. Since then wehave had multiple complaints on our feedback forum, multiple phone calls to the home office,multiple messages left on our office voice mail demanding his membership back. [redacted] hasmade multiple complaints since his membership started, dating back when we were PeninsulaAthletic Club in 2014 where he complained about late fees and the manager at that time. We donot feel [redacted] is a good fit for our facility.
Sincerely, 
Mistie D[redacted]
Assistant H2i

The customer entered the car wash with a trailer hitch on his vehicle (Our signage clearly notifies the customers that hitches are not allowed and are to be removed by the driver before entering the wash). As our security cameras show, our attendants retracted the large vertical spinning cloth wraps...

so that the wraps would not be damaged by the hitch. This is standard procedure at ours, and most other, car washes. Incidentally, this is the reason that the back of the car was not cleaned quite as well as the customer would have liked. The in-tunnel cameras also show that the piece of the vehicle in question (on the rear of the vehicle) came off when the dryers/blowers came on at the exit of the tunnel. The cloth did not cause a problem as it did not touch the rear of the vehicle. The airspeed of the dryers is equivalent to driving down the road at approximately 60 mph's. Also, we run approximately 6000 cars per month with no issues. Why would our wash decide to pick on his vehicle? If a restaurant serves 6000 chicken dinners and only one person gets sick, then it's probably not the restaurant's fault. Logic and the evidence supported by our cameras would suggest that the issue was with the ten year old vehicle, not our equipment. The customer even stated that they had been through our wash many times, as if this would prove that the wash was at fault. This actually suggests that there must of been something wrong with the part on the vehicle because the many other times it came through there were no issues. WE would have been glad to pay for any damage that was the fault of our equipment, but this was not the case.Also, we attempted to call the customer within 48 hours and the call was sent to voicemail where we were notified that the mailbox was full.