Keto BHB Fast Reviews (%countItem)
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Address: 11551 E. 45th Ave, Denver, Colorado, United States, 80239
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Address: 11551 E. 45th Ave, Denver, Colorado, United States, 80239
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ordered Keto pills on a buy 2 get 3 more free back in March 2020. When I went back to check the order they also had an order for buy 2 get one free. I IMMEDIATELY contacted the Company and was told that it was too late to cancel either order at they had both gone to shipping already. When I received all 9 bottles I again contacted the Company to return the pills and get my money back. They responded promptly that I should try them and they would extend their 90 return policy to 120 days. BEFORE the 120 days I wrote and asked for info to return bottles to which they replied with a RMA # and address to where to send them. They were received on May 26th according to my tracking info. I have written several time as to where my refund is and have received NO REPLY WHAT SO EVER.
Thank you for your help as I did receive the refund for the $199.99.I did NOT receive the other refund for $80.00.I replied to their email about the $199.99 and informed them that I had not received the other refund.I have not received a reply regarding that yet. I just wanted to keep you updated on this claim. Thank you
I have already filed a complaint, a ***. responded after being contacted by the Revdex.com and offered me a refund in full via visa pre paid card for online purchases only. I agreed to the card and was sent the card information which turned out to be bogus. It was rejected by kroger, amazon, and walmart. They have been giving me the run around since April 27th, when the original purchase was made. I was trying to make a purchase in the amount of $25, they charged me for $279.99 and added onto my order. No one will respond to my emails and there is no one to answer the phone. I have sent at least 30 or 40 emails requesting a refund of this product I did not order.
Dear Sir/Madam,Thank you for forwarding Ms. complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
Complaint: ***
I am rejecting this response because:
this business is lying about me having not been a "customer" and I have the shipping label they sent the unordered products in to prove it. They stole $279.99 out of my bank account that was NOT authorized and then when contacted by the Revdex.com offered a settlement to me using a FAKE visa number. Please help. I do have the proof in the form of original label and pictures of said label.
Sincerely
This company claims to have no business interactions with me. This is a picture of the shipping label they used to send me products I did not order. I returned these and they gave me a fake visa card number as a refund.
I am so sorry about sending a shopping list. Here is the correct photo, showing the shipping address of the company and my own. Thank you for your swift response!
I tried the product and it didn’t work for me. Per their money back guarantee, I could return any unused product for a refund. I shipped the unused product back to them with my order #, name just like they requested. It’s been over a month and they quit returning my emails.
Dear Sir/Madam,Thank you for forwarding Ms.’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
If I didn’t place the order then why did they respond on how to return the product? See attached pictures of the emails
Complaint: ***
I am rejecting this response because:
Sincerely
I succumbed to an online description of Keto support pills. I expected to receive one bottle at a cost of $29.95 (I think - I succumbed in the middle of the night. Stupid woman!) I was billed $296.19 immediately but did not receive anything for several weeks. When I received the items, they were essentially vitamin pills and I would like to return them and receive a refund for the entire amount. None of the bottles have been opened. There is a local web site on the bottle (Vancouver, BC, Canada) but when I try to use it I get the site not available message. Because of the Covid situation, I would mail these from Canada but not sure that this company will accept unopened bottles for a refund.
Dear Sir/Madam,
Thank you for forwarding Mr ***’s complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience Mr *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Mr *** and that he felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value his feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
We confirm that a full refund was processed on Mr ***’s payment method on June 26, 2020. It may take up to 5 days for the refund to be posted back to her account. To go the extra mile, in addition to the full refund, we ask Mr *** to keep the product which was delivered, at no charge (DHL Tracking: ***).Again we would like to express our sincere apologies to Mr *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Mr *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Upon checkout on the website, it automatically added additional products to the order. The verification email of order showed a charge of $199 + $80(additional charges) as two orders.
Immediately I contact customer service to cancel. They informed me that I could not as it was in processing. They told me to return upon receipt and utilize the advertised "money-back guarantee".
After multiple emails, the company gave me a number to call and wanted me to download two applications, Alpemix & Teamviewer, as well a new operating system in order to refund my money. Absolutely not! I want my money returned to me!! Send a check in the mail or credit my debit account that it was taken from. Should be simple.
We have had eight emails about this situation, in addition to a recent phone call. The gentleman informed me that I will not get a refund if I do not allow him into my computer via the app he wants installed.
Dear Sir/Madam,Thank you for forwarding Mr.’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Mr. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Mr. the best.Yours Truly,Customer Care Department
Complaint: ***
I am rejecting this response because:
The products were returned to the address provided by the company that is denying the purchase. The emails have been saved. The order number, return number and tracking number for shipping (and receipt) are all to this company.
Sincerely
I ordered from this business on March 21,2020. At the time of ordering, the advertisement said buy 3 get 2 free and bottles were $39.99. I was charged 199.00 and an additional $80.00 for product I had not ordered or wanted. I emailed them and there reply was to just give me extended warranty on the products, even after I had asked for full reimbursement. To date (June 23,2020), I have not received my product. I have emailed a total of 7 times and the last 3 times I have not even gotten a response back. I had even asked for a phone number to contact and had left mine as well. I have not heard anything in about a month, despite my persistent emails and inquiries. I have asked for a full refund 4 times and have not gotten anything. It’s been over 90 days and I want answers.
Dear Sir/Madam,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Ms. and that she felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
As we are committed to customer service excellence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers. We sincerely apologize for the difficulty she had getting in touch with us.
We confirm that a full refund was processed on Ms. payment method on June 24, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
3.31.2020- Ordered 4 bottles of Keto. Charged me for 4 bottles $80, and then an additional charge of $149.99. Emailed the company immediately after ordering. They responded on 4-2-2020 via email stating they couldn't find my account and asked for ordering info. I immediately emailed them the info they wanted.
4.4.2020 received email from them stating they could not stop shipping and they could not cancel the order at this time. They asked me to return the product for a refund.
4.6.2020 received email from KETO stating how to return product.
4.24.2020 received the product. 7 bottles and asked KETO for return instructions via email.
4.29.2020 KETO emailed me and asking me to try the product. I emailed asking for a refund.
4.29.2020 received email From KETO stating they received my refund request and send the bottle back
5-29-2020 Have UPS confirmation that KETO received the items on MAY 20th. Asking KETO where my refund is???
6-4-2020 emailed KETO asking where my refund is?
6-4-2020 KETO responds and say the return department has not yet reviewed my return.
6-16-2020 I emailed KETO again asking where my refund is. no response
6-21-2020 emailed KETO again asking where my refund is. no response.
6-22-2020 contacted Revdex.com.
I want a refund
Dear Sir/MadamThank you for forwarding Ms.’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
Complaint: ***
I am rejecting this response because:
I attached proof from an email that you sent me with your address telling me where to send the product back. It IS your business.
Since I filed the Revdex.com claim, I have miraculously had my money refunded. So, in terms of this complaint, it is resolved. However, you are lying about not showing me as a customer. I have seen similar complaints on the internet recently of people experiencing the same thing as me. This is a scam and it's sad I have to contact an outside business to resolve this.
Sincerely
I am looking for your assistance to help with getting my money back from Go Keto Fast BHB. I ordered their product right before COIVD-19 hit, it took a over a month for it to be delivered and within a week I sent it back because I need the money back. The bottles were ALL unopened. In there return process email they stated that it could take upto 14 days for a refund, this is day 16 and I still have not received my refund.
I have contacted them numerously with NO response. In their original email of the order confirmations they stated that, “Shop Confidently: Your order is covered by The Norton Shopping Guarantee © and comes with a 90-day Money Back Guarantee that starts from the day you receive the product.” I have also contacted the Norton Shopping Gaurantee as well to let them know that I have not received the refund and that their gaurantee is being used and not honoured.
I can provide ALL correspondence, a picture of the product that I received, documentation that I returned the product and that they have received it back in Denver.
This is the break down:
My credit card has the following charges in Canadian funds and refunds currently on it (also attached):
March 7th
Charge - $275.46 – 5 KETO BHB ($199.95 US Funds)
Charge - $110.18 – 2 Bottles of OMEGA-3, 1 Bottle of Green Coffee Cleanse, 1 Bottle of Garcinia ($80 US Funds)
Refund - $ 55.09 – 2 Bottles of OMEGA-3, 1 Bottle of Green Coffee Cleanse, 1 Bottle of Garcinia ($40 US Funds)
April 16th
Refund - $72.53 – 5 KETO BHB ($50 US Funds)
Total REFUND OWED for 5 KETO Bottles
$275.46 - $72.53 = $202.93
Total REFUND OWED for 2 Bottles of OMEGA-3, 1 Bottle of Green Coffee Cleanse, 1 Bottle of Garcinia
$110.18 - $55.09 = $55.09
TOTAL REFUND OWED - $258.02 CANADIAN FUNDS (189.95 US$)
Any help is greatly appreciated. I am looking for the rest of the refund of $258.02 Canadian Funds.
Dear Sir/Madam,
Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to apologize that there was a delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms.’s account. This can happen if the package was not clearly identified with the Order ID and RMA number.
We confirm that a full refund was processed on Ms.’s payment method on June 22,2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have received the refund back on to my card.
The package was clearly identified as I included the emails with both the RMA numbers on it, also included was the original packing slip that came with the product and I hand wrote the RMA numbers on that as well. Therefore, it was clearly identified.
I accept this complaint to be resolved however, this company should not be in business because it is a scam.
Thank you for helping me out I really do appreciate it and hope I never have to use your services again.
Sincerely
Hello my name is khalilah *** trying to get a better understanding and my refund from this company keto bhb pills that I purchase in March. I received a package from the post office with the products but I refused the products to the post office I keep calling keto to let them know. I refuse the package then they said they see that I refused the package but they still not going to return my refund until they received the package. It seem like the post office lost my package cuz they can't find it and every time I called keto bhb to let them know I refused the package it's not in my control no more they had to take it up with the post office they're giving me the run-around or not answering the calls or acting like now they can't find my account it's been 4 months since I've been waiting for my refund it seems like not trying to give it back to me. I really need my issue to be resolved.
Dear Sir/Madam,Thank you for forwarding Ms. complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
They refunded my money 2days ago.
Was on the website and reviewing ordering options when before I realized it, I had actually ordered. I immediately called to cancel but they said it had already gone to the warehouse. They informed me I would have 120 days to return. I received the 6 bottles ($200) and tried calling many times to coordinate the return/refund. Multiple times they instructed me to try and keep for at least 60 days. I finally, without trying the diet supplement, initiated the return and sent the full order back unused 6 weeks go. I've emailed multiple times to check the status of the return and provided delivery confirmation of the return. Their last response was May 19th stating they were awaiting confirmation of the return from the warehouse. Multiple emails since that time have been left unanswered. All the phone numbers direct you to email a "care and wellness.com" address which bounces back. I still do not have my refund. Very frustrating and disappointing as it appears to be fraudulent activity in addition to false advertisement.
Dear Sir/Madam,
Thank you for forwarding Ms.’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to
Ms. for the inconvenience this has caused.
We are sorry for the delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms.’s account. This can happen if the package was not clearly identified with the Order ID and RMA number. That being said, we confirm that a full refund was processed on Ms.’s payment method on June 16, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
I made the mistake of ordering from this company on March 1, 2020. I called within two minutes of placing the order as I didn’t realize how much the charges actually were or how much I was ordering It was very confusing to say the least so I tried to cancel. I was told at that time it was too late as it was already processed but I had 120 day guarantee to return which was something they extended. I received an RMA number for both returns on April 11, 2020. Returns were put in the mail I have confirmation they were received at the facility on May 5th, 2020. On May 12 they confirmed via email that they had received the package And now I am not able to get through on the phone or email to find out why I still have not received a refund when it has now been over 30 days since the package was received to the return facility.
Dear Sir/Madam,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Ms. and that she felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms. for the inconvenience this has caused.
We are sorry for the delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms. account. This can happen if the package was not clearly identified with the Order ID and RMA number.
We confirm that a full refund was processed on Ms. payment method on June 15,2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However I am confused as to why the package was not matched up with the rma # as I called customer service and they guided me through the process and I made sure it was clearly labeled. Either way I am satisfied with the response and very happy that I will be refunded.
Sincerely
I thought this was the Shark Tank website. I have been scammed also. I returned my product on May 1st and have not received a refund yet. I get the same email from Jay telling me as soon as my package is processed, I will receive a refund. I have asked for the refund several times. Now I don't get a reply at all. I wish it were easier to tell a scam company from an honest one. I am cured of ordering online.
Unable to contact anyone without a 30 minute wait. Refunds not available until you receive your product even if it's the next day that you cancel your order.
I ordered ketofast, online, 3 for the price of 2, $34.98, also script said this would not be a continuous payment.On my way to checkout script came up and asked if I wanted to boost my ketofast supplements with keto fit. I clicked ok. Script said I could find my payment information and conformation in my email. Would not even show it to me on the site. Keto fit was $149.98 + $34.98 = $184.86 charged on my card. Tried to cancel the next day no success. When my shipment is delivered I can send it back with a full refund, hopefully.
Thought I was getting 2 bottles for $29.95 with free shipping - got a total of 9 bottles for $279! When checking out they deliberately hide this total So you can't tell they are screwing you over. I contacted them immediately to cancel - was told it already went out - what a lie! Just in case the product worked I took it as prescribed for 2 months - lost NO weight!. I have in writing they promise a full refund if not satisfied. Got them to provide info on how to return - followed their directions - got confirmation return was received. That was 3 weeks ago - so far no credit although they guarantee a refund, and no response to my emails requesting the status of my refund. All phone numbers available have no live person, offer no way to leave voice mail messages, and refer you to email their customer service who does NOT respond.
Dear Sir/Madam,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Ms. and that she felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms. for the inconvenience this has caused.
We are sorry for the delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms. account. This can happen if the package was not clearly identified with the Order ID and RMA number.
As we are committed to customer service excellence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers. We sincerely apologize for the difficulty she had getting in touch with us.
We confirm that a full refund was processed on Ms. payment method on June 12, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms.Wright for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Complaint: ***
I am rejecting this response because: It is factually incorrect due to the following: When "ordering" I clicked to order 2 bottles, not 9. I hope their statement they will review their website means they will revise it to clearly show what you are ordering, and include a step to review the order before placing it, although I doubt that will happen. Until they do you will no doubt continue to receive many complaints like mine. Next, my cancel request was made IMMEDIATELY after getting the email showing the outrageous charges, so they could have canceled but chose not to - no package was processed that fast. In addition, their statement they could not find my return is beyond false, since I clearly provided all information required. After I emailed to state I had proof they signed for my return, they emailed back right away asking for the USPS Confirmation number and the required return number, which I immediately replied back with. I hope to see the credit within the week as promised.
Sincerely
On April 19, 2020 I ordered 5 bottles of a supplement called Keto BHB from the website ***. The advertisement on the website stated “Buy 3, get 2 free, $29.60 each.” My bank account was charged $199.99 on April 20, 2020, this amount is significantly more than what was advertised. After receiving the package, I decided to return the pills for a full refund, as advertised on their website. On April 29, 2020 I called *** 3 times (10:37AM, 11:19 AM, and 12:24PM) and was placed on hold for more than 20 minutes each time, sometimes in excess of 30 minutes. I finally received a call back from KetoBHBreal.com at 3:37 PM from the phone number*** from an agent named Michelle, at 3:37pm on April 29, 2020. I requested to return the pills for a full refund. Michelle asked if I would like to keep the pills and give them to someone who could use them and she would refund half of my money. I declined her offer and asked her to please return the purchase for the full amount I was billed. Michelle stated that I would receive an email at my email address ([email protected]) within the hour with instructions on how to return the product and a Return Merchandise Authorization number. I waited two days and never received the email (I also verified that the email was not in my SPAM folder.
After not receiving the email, I tried on May 1, 2020 to call the same number I had before to inquire about the email I never received and about returning the product again. This time I received a message that due to COVID-19 their customer service lines were not accepting calls. Later on in the day, I tried the same number again from my wife’s phone, the message regarding customer service not accepting phone calls was gone. I believe the representative Michelle blocked my number from being able to call their center. I do not recall who I spoke with on this call, but they assured me again that I would receive an email with return instructions within the hour. Again, I waited more than an hour and still did not receive the email. When calling the phone number from my wife’s phone again the message regarding customer service not accepting calls was played again. Several minutes later at 12:55PM, my daughter called the number from her phone and was able to speak with an agent.
The customer service representative we spoke with at this time was named Sam. My daughter explained the situation regarding the prior calls and missing emails and asked that Sam issue the email while we were on the phone to ensure we got it before hanging up. We did receive the email from this call.
Promptly on May 1, 2020, we printed the mail with the RMA# ***. In the package I placed the copy of the email with the RMA highlighted and my order number written at the top, a copy of my original shipping invoice, and the 5 bottles of KetoBHB into a new package and shipped them to the address given in the email (ATTN: Returns & Receiving, 11551 E. 45th Avenue, Unit C, Denver, CO 80239. I requested that the USPS please require a signature for this package when delivered. The company received my package on May 6, 2020 and an representative by the name of DHall signed for the package being received.
As of today 6/10/2020, I have not received a refund from this company. I returned the product, have proof that they received the product, and still more than 30 days later my account has not been refunded. I also have found that the website has been shutdown, and no matter what phone number I call the company from I receive a message to email them at [email protected]. The careandwellness.com website does not exist. This company has made it impossible for me to contact them via conventional methods of email, phone or a contact form on their website. My letters have gone unacknowledged. I have countless photos, screenshots, call recordings and any other pertinent information required to prove that I have returned the product as instructed. Should the company not issue a refund promptly, I feel that I will be forced to seek other legal remedies to recoup the funds not returned to me.
Dear Sir/Madam,Thank you for forwarding Mr. complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Mr. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope his concerns are resolved quickly with the appropriate business and wish Mr. the best.Yours Truly,Customer Care Department
I purchased 5 bottles of keto BHB with a 90 day money back guarantee for a total of $199.95 on March 2,2020 order #***. I emailed the company on May 24,2020 requesting a full refund as the supplement didn’t work for me. I received a response the same day saying they were referring my request to the return department and haven’t heard back yet. I have subsequently emailed them several times (nearly every day) with no response. Y
Dear Sir/Madam,
Thank you for forwarding Ms.H***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms.H*** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support
As we are committed to customer service excellence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers. We sincerely apologize for the difficulty she had getting in touch with us.
In reviewing her account, we see that Ms.H*** had contacted us again on June 08, 2020, and a full refund was processed prior to receiving the complaint on June 09,2020 (Refund Transaction ID: 5215407095). We confirm that Ms.H***’s complaint was resolved prior to us receiving the complaint from your offices.
Again we would like to express our sincere apologies to Ms.H*** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms.H*** have any further questions.Yours Truly,Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
D*** H
I had seen an ad for these weigthloss pills. It said it would help me lose weight with the keto diet. I browsed the website and it said 90 day money back guarantee, I thought why not what's the harm. I only wanted to order the BHB pills which came in a pack of 5 bottles and then it offered me 4 bonus bottles which there wasn't any options to select yes or no. To be clear I did not want the bonus bottles. I hit the next button and it immediately confirmed my order without letting my see the order. I was charged for the original 5 bottles plus the extra 4 that I did not want. I was a bit upset as it was over 300 dollars. I called the number right away and the lady told me there is nothing she can do as they have already started preparing my order. How can they start preparing it so quickly? It wasn't even 5 minutes. She said just send it back when you get it. I placed this order on February 28, 2020, I waited along time and received a shipping notification on March 6, 2020, and it was delivered April 18th 2020. I decided to keep the extra pills, after a month of trying the pills I gave up and decided to see what I can do to return since there was a 90 day money back guarantee. I quickly received a return number and instructions on May 13, 2020. I had to pay for all the shipping and packaging to return the items. The package returned to it's destination facility on May 18, 2020. I've emailed a few times and I get no information on when my refund will get processed they just confirmed that the package is there. It's been over a week since my last email and no one has responded to me. I don't know what else to do at this point.
Dear Sir/Madam,
*ing bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience. When Ms.B*** spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms.B*** for the inconvenience this has caused.
Thank you for forwarding Ms.B***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms.B*** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Ms.B*** and that she felt misled. Our advertisements show our per bottle price of our best s
We are sorry for the delay in processing Ms.B*** refund. Unfortunately, our returns department has failed to match any package back to Ms.B***’s account. This can happen if the package was not clearly identified with the Order ID and RMA number.
As we are committed to customer service exc***ence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers.
We confirm that a full refund was processed on Ms B’s payment method on June 05, 2020 (Refund Transaction ID: 5210010708). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms.B*** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms.B*** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
T*** B
I purchased the item believing it was far cheaper than I paid. Tried to cancel the item instantaneously they refused my request. I received the item and immediately returned it by post over 1 month ago. They are claiming to have not received the item, so I have logged a missing parcel with my provider to locate the package to get my refund.
6/3/2020In reference to: ***T
o whom it may concern,
Thank you for bringing this complaint to our attention. As you may be aware, QuickBox Fulfillment is a
third-party logistics company and our clients are consumer product
companies. Every day, we ship thousands
of products to consumers across the country on behalf of our clients.
We do not advertise or sell products to consumers, we rarely
have any interaction with consumers, and we have had no interaction with the
consumer identified in the complaint. That
said, we take this matter very seriously because we want our clients to provide
good communication, support, and value to their customers. Accordingly, upon receipt of this complaint, we
scanned and emailed the complaint to our client at 855-693-3256
or [email protected] urging
them to reply and promptly resolve the customer’s concern. We trust our client will do so.
We suspect that this complaint may have been initially
directed to QuickBox because QuickBox’s address may appear on our client’s
website as the location for receipt of product returns. We ask that you please update your records to
reflect that this complaint is not associated with or directed to QuickBox. Thanks again and please let us know if you
have any questions.
Regards
Dear Sir/Madam,
Thank you for forwarding Mr ***’s complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience Mr *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Mr *** and that he felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
When Mr *** spoke to one of our Customer Care representatives, we were unable to cancel his order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Mr *** for the inconvenience this has caused.
We are sorry for the delay in processing Mr ***'s refund. Unfortunately, our returns department has failed to match any package back to Mr ***’s account. This can happen if the package was not clearly identified with the Order ID and RMA number.
We confirm that a full refund was processed on Mr ***’s payment method on June 11, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Mr *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience
We remain available should you or Mr *** have any further questions.
Yours Truly,
Customer Care Department
I returned my bottles on May 11th. I have emailed several times trying to get a refund. There is no number to contact them. I received an email 12 days ago saying how sorry they are for delay but I am still waiting. I don’t think this company is real. Its s scam.
I bought the product on April 27. Today is may 29 and I received nothing! I was told on YOUR website that I’ll be charge $39.99 but I was charge 199.99 and another 80.00. So I fell like I’ve been fraud and I want my money back. I don’t want this to be an monthly thing, thanks!