Keto BHB Fast Reviews (%countItem)
Keto BHB Fast Rating
Address: 11551 E. 45th Ave, Denver, Colorado, United States, 80239
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Address: 11551 E. 45th Ave, Denver, Colorado, United States, 80239
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I answered an ad online which promised a free bottle of Keto diet pills; just pay shipping$4.95) for which I entered my cc info.
Product arrived: 3 bottles Keto, 1 Garcinia, 1Green Coffee and 2 bottles of Tumeric, none of which I had ordered. My credit
card was charged $149.99 plus $80.00 for the tumeric. When I called the company to reverse the charges and return the product, she said I had apparently clicked on some obscure button authorizing said purchases. Not that I recall...must have been imbedded in their hype.She refused to refund my money; then everything was shut down, and their was no way to reach
them. I have since been taking the product faithfully, and it has done nothing for me they promised. In fact, I have gained 10 pounds! I am willing to return the rest of the product, but want a full refund of $229.99. This is a scam! Deliberately misleading people in their ads and order blanks.
Dear Sir/Madam,
Thank you for forwarding Ms.S***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms.S*** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have reviewed and discovered that one of our external affiliates partners who are responsible for promoting our product may have incorrectly shown our products in lieu of another’s. We confirm that we do not offer a free trial or free bottle. We have requested to have this traffic source stricken from our marketing initiatives. We truly appreciate you bringing this to our attention.
We would like to apologize if our pricing was not clear to you when you made the purchase. We constantly strive to provide the best possible experience for our customers so this has been escalated to our marketing department. We would like to thank you for your feedback. Additionally, we can confirm that when you placed your order, you selected our add-on product that works in conjunction with your Keto order. We confirm that the add-on is completely optional and was selected which is why it was included in your order.
We confirm that a full refund was processed on Ms.S***’s payment method on May 25, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms.S*** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms.S*** have any further questions.
Yours Truly,
Customer Care Department
When I ordered the product I was told that I purchased a buy2 get one free. The cost should have 39.00 per bottle. After the purchase I noticed a total of 149.99 plus another 80.00. I called them right back a hour after the order was placed and was told I should have rejected the the additional products by checking some obscured box that did not show on my phone and then he proceeded to tell it was to late to cancel because the order had already shipped. They said I had a 90 day complete guarantee. After complaining about being lied to they increased the guarantee to 120 days. The order was placed on April 11. 2020. I received notice that my order shipped on April 16, 2020. I received it on April 20,2020 I have sent numerous emails asking for information on returning the product because it’s not working for me and they keep trying to force me to keep the products.
Dear Sir/Madam,Thank you for forwarding Ms.Howard’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms.Howard did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
Complaint: ***
I am rejecting this response because: I have the packaging the items were sent in and I have received an email stating they will refund my money. You can however close the complaint since I will be getting a fill refund
Sincerely
Went to purchase one product from company and was charged for 3 and sent 3 in the mail. When I saw what was happening, I attempted to shut down the transaction, but was told I could return after receipt and that my order had already been shipped (it had only been 3 minutes). Later, I found out from my bank that the company was attempting to process more fraudulent charges. The bank put a hold on my account and reissued me a credit card. When I received product in the mail, there is no company identifier, contact info, or way I can return. I attempted to go to the website to seek contact info and it has been removed. Now I am out $100 and 3 bottles of supplements I do not want.
Do not order from this fraudulent company, they charge more than they advertised for. My purchase was 59.99 and they charge my credit card 69.99 and another 80.00 dollars, you can’t contact anyone and the email address sends you the same message over and over. I repeat Keto BHB is fraudulent. They are using Orpra Winfrey and Ellen Degeneres to lure you in. Don’t purchase it’s complete FRAUD!!!
Ordered 1 bottle of product at advertised price of $29.99. Received 5 Bottles total charge of 199.99. Trying to find contact info to return entire 5 bottles for full refund.
Order Number: 44247
Placed: 02/28/2020 06:03am , To begin this order was made by a minor with that being said tried to cancel the same day and the response was a denial with the excuse that it had been shipped which was not possible. I have all emails sent and received by this company with no positive response nor receipt of the merchandise because it was never delivered.
This order has never been received but they did charge my bank account I have contacted them on several occasion with the same response. Attached are some of the emails. On Fri, Feb 28, 2020, 10:00 AM Customer Support Team *** wrote:
Hello Michelle,
Thank you so much for reaching out to us. I am sorry to hear you want to cancel your order.
Looking at your account, it appears that your order has been sent to our fulfillment center for processing and is currently being shipped. Unfortunately, this means that our system prevents us from cancelling it. I apologize for the inconvenience.
That being said, since your order is already on its way to you, I would like to extend your 60-Day Satisfaction Guarantee to 120 days. This way, you will be able to try our product during that time window and not worry about it expiring while you’re still halfway through using it. If within the 120 days, you still wish to return it, then all you need to do is return all of the bottles to us, whether empty or closed, and we will issue a full refund.
Please also remember that you have unlimited access to our online health and wellness platform to help you reach your goals:
***
Username: ***
Password: ***
Hopefully, you take advantage of our extended Satisfaction Guarantee and see why we have thousands of satisfied customers throughout the world. Please do not hesitate to contact us if you have any further questions or concerns. We are here for you, every step of the way.
Warm Regards,
*** Customer Support Team
Dedicated to Being with You Through Your Health Journey
4/23/2020In reference to: ***
To whom it may concern,
Thank you for bringing this complaint to our attention. As you may be aware, QuickBox Fulfillment is a
third-party logistics company and our clients are consumer product
companies. Every day, we ship thousands
of products to consumers across the country on behalf of our clients.
We do not advertise or sell products to consumers, we rarely
have any interaction with consumers, and we have had no interaction with the
consumer identified in the complaint. That
said, we take this matter very seriously because we want our clients to provide
good communication, support, and value to their customers. Accordingly, upon receipt of this complaint, we
scanned and emailed the complaint to our client at ***
or ***urging them to reply and promptly resolve the customer’s concern. We trust our client will do so.
We suspect that this complaint may have been initially
directed to QuickBox because QuickBox’s address may appear on our client’s
website as the location for receipt of product returns. We ask that you please update your records to
reflect that this complaint is not associated with or directed to QuickBox. Thanks again and please let us know if you
have any questions.
Regards
Dear Sir/Madam,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms. for the inconvenience this has caused.
As we are committed to customer service excellence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers. We sincerely apologize for the difficulty she had getting in touch with us.We confirm that a full refund was processed on Ms. payment method on April 27th, 2020 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
I attempted to purchase one (1) product for $39.99 and when I submitted the order, it was for five (5) items for $39.99 each and four (4) additional items @ $20.00 each. I immediately (within two minutes) called the company back to cancel and they instructed me the order had been processed and I would need to wait to receive the product and then return it. So I waited, received the product and returned all the items (9), unopened/unused via *** (***). Two weeks after sending the returned products, I had to email several times to confirm their receipt of the returned product. Finally, in one month, March 26th, I received an email advising that I would be refunded $199.99 and $80.00, total of $279.99. However, I was charged $285.59. Therefore, this was a partial refund, owing me a refund of $5.60. With this, I have communicated via email several times requesting a full refund, to no avail, the company has instructed me that they can only refund the product amount and no associated fees. The $5.60 is on my credit card statement as international tax/fee; I and my bank are located in the US and this company is located in the US, so I don't know where international tax/fee would apply. This amount, $5.60, may be a small amount, but it is associated to the original charges, and I am required to pay it to my credit card company. This company states a 100% refund and this certainly is not true. #1, I received fraudulent charges on my card with this company presenting their product for $39.99, but then bundles 5 at $39.99 each. #2, added four (4) additional products at $20.00 each. #3, would not allow me to timely (with 2 minutes of order) cancel the order. #4, only provided a partial refund after several follow-up emails. #5, incurred $11.75 cost to return the product, plus $5.60 of associated international tax/fee. I am out of $17.35 dealing with fraud. It is not the amount; it is the fraudulent practice of bundling products and making it difficult to return.