Keto Ultra Diet Reviews (%countItem)
Keto Ultra Diet Rating
Address: 11551 E 45th Ave Unit C, Denver, Colorado, United States, 80239-3160
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Ultimate keto life took $199.99 and $80.00 out of my account on April 21 2020. On June 11 2020 I returned them in the same package they came in to Denver CO. It was received. I still have not received my refund. The phone number is a tele marketing number. I am so frustrated. No one seems to know who to call. Hope you can help me.
I bought there product, for $199, they added supplements t nd additional $80. Tried to cancel immediately. I was unable to.
I received there product. Since I received it, I thought I would give it a chance. I took there product for about a month. The supplement didn't sit well with my stomach. Contacting the company and said I was going to return the product. I was told where to send it, they provide a RMA number and I was told I had to provide them with a tracking code, which I did. They advertised money back guarantee, if not happy with the product. I connected them several times. Absolutely NO RESPONSE.
They over charged me and made me sick
Dear Ms.,Thank you for forwarding Ms.’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
Hi - I incorrectly purchased products from Ultra Keto Jan 2019 and tried to cancel them immediately. I was advised it was too late as order was in process. I was given 120 days to return products and did so and have receipt from Australia Post of their receipt of product April 2019. I emailed to Ultra Keto in April 2020 (initially forgetting to follow up and then ignorantly believing it would take a while to honour) and have not received the promised returned money. I have been in regular contact regarding this since and have been advised to be patient. They did not reply to my second last email I sent 8th June.
I have read complaints on their company website and someone advised to threaten them by referring to yourself and AG, following which, they received a full returned in 5 minutes!
Tonight I sent an email advising them I would be in contact with yourselves.
Worst customer service ever! I have emailed them over 15 times about my refund and not a single response yet!! What is the next step I should do?
We ordered keto pills that said they was 26.96 . When the order went through it was 199.99 for five bottles. We immediately contacted through email and sent them back .We ordered April 19th 2020. We even told them not to send them to us . They said there was nothing they could do about until we sent them back . Then it was a tracking number ,then it was we was waiting to match tracking number and order number. Now nothing and no refund. This was a tring time durning our pandemic and had two bills rhat had come through and put us behind . All together cost us 300.00 dollars.
Dear Sir/MadamThank you for forwarding Mr.’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Mr. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Mr. the best.Yours Truly,Customer Care Department
I think this company should be forced to close . I ordered the bhb real from them was charged 140 for it and 5 other pills I didnt want called them right after order was placed to stop it was told it was to late waitied for pills to arrive and then shipped them back tracked the package and waited 2 weeks to hear from them about the refund when they didnt respond to emails I sent I found a number on this site and called I demanded my refund and took forever to get it was told they couldnt put my refund on the same card they took it off of cause it was prepaid they could however put the money on a greendot card of my brothers which if im wrong is a prepaid . I will never do any business with them again I would suggest noone does . I wont even rate them one star they are that bad had to leave a star to post review just know they arent even worth the one star
I ordered the Keto pill for 69.99 and got additional pills and was charges 80.00 plus was charges a foreign Transaction fee of 4.49. I have called my card company to dispute. I would like to return the 80.00 worth of pills and get a refund, but don't know how to get ahold of them. No invoice was inclued in the shipment.
Dear Sir/Madam,Thank you for forwarding Ms. complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms. did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms. the best.Yours Truly,Customer Care Department
I purchased a product called Keto Now that was offered on Facebook claiming this product which was featured on Sharktank and guaranteed weight loss. I purchased the product and when I got to the checkout, ended up buying several other products that I wasn't even aware of. I received the products several weeks later and followed the directions EXACTLY as written on the label for one month. I had ZERO results and as advertised on the ad, results were guaranteed. I reviewed the labels of ALL the products I bought and there was NO address listed nor a customer service telephone number. The only thing printed on the label was Keto Now Denver Colorodo 80239. Thus, I have no information as to who to call or write for a return AND Refund. I checked my banking account information and no information was listed or available as to who or where the funds went. In addition, the number listed on the Revdex.com website for this company, *** is a rebate telemarketing center. A total of over two hundred forty dollars was removed from my banking account with no information regarding where it was sent nor a number to contact the company it was sent to. I firmly believe this is a SCAM company and the ads on social media should be removed IMMEDIATELY, as thousands of citizens are being scammed out of money for a misleading and false product.
Dear Sir/MadamThank you for forwarding Ms.Demore’s complaint. In reviewing the provided information, we confirm that the purchase was not made with us and the complaint was addressed to the incorrect business.We confirm that Ms.Demore did not make a purchase with us. We have thoroughly reviewed and confirmed that the provided, email, name, address, all yield no results in our system and we are confident that the purchase was not made with our company.We hope her concerns are resolved quickly with the appropriate business and wish Ms.Demore the best.Yours Truly,Customer Care Department
I am the CEO of a small charity who run a refuge centre from women and children escaping domestic abuse. We are a confidential location, in the Birmingham area of UK. On behalf of a lady with health issues and needed to diet. I saw Keto advertise on Facebook about their free offer to try pills and guaranteed 120 days refund . This seemed to me to be a good offer. I 'mistakenly' ordered a whole batch of pills (only needed the trial deal) which consisted of enough tins for a year ! This was at a cost and I paid over £139 and even had to pay £24 to collect the package from the Post Office as Keto had not paid customs charge. I paid for proof of postage to send the goods back, unopened still in original packing. Since August 2019, there have been numerous emails to and fro between Keto customer services. Initially I was promised a full refund and had an apology. Since that a particular customer services manager (see emails) insists they cannot send a refund until the returns warehouse confirms they received the package unused. They keep asking me for a tracking number which I do not have as I only paid for 'Proof of Postage' via the Her Majesty's UK Post Office. Are you able to progress this issue and resolve my refunds request. Best wishes, Alan *** QPM.
Dear Sir/Madam,
Thank you for forwarding Mr.’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Mr. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to Mr. and that he felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. Unfortunately, we do not offer free bottles as samples. We sincerely value his feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
We are sorry that there was a delay in processing Mr. refund. Unfortunately, our returns department has failed to match any package back to Mr.’s account. This can happen if the package was not clearly identified with the Order ID and RMA number. That being said, we confirm that a full refund was processed on Mr.’s payment method on April 13, 2020 (Refund Transaction ID 4862869549:). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Mr. for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Mr. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
A BIG thankyou from a very satisfied UK customer.
Sincerely
I made an order on May 26 2019 for supplements. I received the package and didn't even open it. In July I decided I wasn't going to start them, I emailed to get instructions on how to send them back for the full refund since I was within the 90-day money-back guarantee. I received an email with instructions on how to mail back the supplements, which I followed. On July 24 I received notification from Canada Post that my parcel was received by the company. On Aug 7th I emailed them to get an update and received a reply that they still had not received the package. Since then there have been multiple emails going back and forth, they refuse to acknowledge that they have received the package, even though I sent them a screenshot of the Canada Post tracking information. Multiple times they requested the tracking number which I supplied to them.TO this day I have not received my money back which is $258.85 US, and I have not received a response from them, acknowledging that they in fact received my package.
In regards to the complaint received by Mr., after searching our systems we do not have any record of an order under the provided name, address, email, or phone number. This leads us to believe they may have contacted the wrong company to dispute. Additionally, please note our company is also not associated with Keto Advanced listed here on this complaint. If you have any alternate information we can try searching to pull up an account or have any corrections to the company information to apply please let us know.Best Regards,Customer Support
Complaint: ***
I am rejecting this response because: The company has emailed me using 2 different domain names and email addresses, which I have attached. This is the address I was told to send back the pills instructions for Proper Return: 1. You must include your RMA number, Order ID, and all bottles inside the box of your return to:ATTN: Returns & Receiving 11551 E. 45th Avenue, Unit C Denver, CO 80239, which I followed. I have also taken the liberty to look up some reviews and this company is notorious with bad customer service https://ca.trustpilot.com/review/ketoultradiet.com.
Sincerely
In regards to the complaint received by *** I ***, after searching our systems we do not have any record of an order under the provided name, address, email, or phone number. This leads us to believe they may have contacted the wrong company to dispute. Additionally, please note our company is also not associated with Keto Pure Diet or Keto Ultra Diet listed here on this complaint. If you have any alternate information we can try searching to pull up an account or have any corrections to the company information to apply please let us know.Best Regards,Customer Support
Dear Sir/Madam,
Thank you for forwarding Mr. ***’s complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience Mr. *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to apologize that there was a delay in processing Mr. ***’s refund. Unfortunately, our returns department has failed to match any package back to Mr. ***’s account. This can happen if the package was not clearly identified with the Order ID and RMA number.
We confirm that a full refund was processed on Mr. ***’s payment method on May 12, 2020 (Refund Transaction ID:***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Mr. *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Mr. *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I am also confirming I have received the refund to my credit card.
Sincerely
On 14th of October 2019, this company charged my Mastercard with an amount of 119.73 euro. I have never authorized this transaction and don't recognize it. I have immediately contacted the company to fix the error. They told me that this was a recurrent order which I do NOT recognize. They also mentioned that a refund could not be done because they had already shipped the order. After verification, it came out that they shipped the order AFTER I contacted them, which shows bad willing and refusal to refund something that was not accepted or authorized by the customer. This package arrived to my home in Europe, Belgium on 6th of November. Without even touching it, I have refused this package and on the same day the Belgium Post returned the package back to the company. Until today, 13.01.2020, the company has not refunded the money that they charged in a fraudulent way on my card, even if I have sent dozens of emails, it was clear that I never ordered this package and moreover I have sent them the proof from the Post that the package was sent back to them. I am requesting again via this review the full refund of the money charged on my card in October without any approval or knowledge from my part. A formal Chargeback file was opened with Mastercard as well for this and it's currently under review.
Dear Ms.,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
It's a rip off you pay for shipping trial bottle and they sign you up for a subscription and charged me 89.95 needless to say it's going back as quickly as possible people don't fall for this scam they are only making money off of you and are snicky about it it's a shame that you can't trust anyone and BTW it doesn't work that well either, only if you need to lose 20 lbs this IS A RIP OFF DON'T fall for it
Dear Ms.,
In reviewing the provided information, we confirm that there is no purchase associated with your name or email address.
We have thoroughly reviewed our records and confirmed that your name and email address yields no results in our system. We are confident that the purchase was not made with our company.
We hope that your concerns are resolved quickly with the appropriate business and wish you the best.
Yours Truly,
Customer Care Department
I have not got my money back they keep giving me the run around and they they have had the product sense 12/12/19. I call all the time and all they say is wait 3to5 business days I just want my money back
Total rip off and lie.
I was looking for diet pills and saw the add, don’t even know how but the payment went through for a regular package instead of keto pills with few other rubbish products and it cost me aud$200 !!!!
I’ve requested cancelation but reply email after a day said it’s already shipped to AU.
Noticed later on that I was somehow magically was singed up for ongoing purchase of the products which luckily I was able to cancel it via customer service.
After trying the product, not only I didn’t see any results as claimed in the add, but also I put on few kg!!!
Requested return but the emails went back and forth till I shipped the bottles 31 days ago and guess what? The return address is not even accessible for delivery. I don’t even know if these people are real.
I’m requesting a full refund ASAP to my credit card and I’ve been emailing the costumer care constantly but they say the parcel is not delivered yet which is right because the address is NOT correct.
A message for anyone whom is considering these rip off products. Don’t even think about it or you waste couple of hundreds for rubbish.
Is there any respond yet?
I had purchased the KETO ULTRA DIET supplemnets with a order No. ***. I called the company and asked for a full refund. They issued me a RMA number and asked me to send the bottles back. I had to pay for the shipping charges. After the bottles was received by the company, it took a few months to process the refund. They confirmed that they had received my bottles. When I called recently, they failed to issue me a full refund.I did not accept their reason as they told me to send the bottles back and a RMA number was issued. I paid for the shipping charge and did not get a full refund in return.
Dear Ms.,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms. for the inconvenience this has caused.
We are sorry that there was a delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms. account. This can happen if the package was not clearly identified with the Order ID and RMA number. Additionally, the return shipping cost is at the customers expense. That being said, we confirm that a full refund was processed on Ms. payment method on December 11, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Complaint: ***
I am rejecting this response because:
The message did not provided the exact amount that was being refunded. Please provide this information ASAP.
Sincerely
I would like to confirm that the refund had been processed and completed.
Thank you.
Dear Sir/Madam.
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
When Ms. spoke to one of our Customer Care representatives, we were unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We would like to apologize to Ms. for the inconvenience this has caused.
We are sorry that there was a delay in processing Ms. refund. Unfortunately, our returns department has failed to match any package back to Ms. account. This can happen if the package was not clearly identified with the Order ID and RMA number. Additionally, the return shipping cost is at the customers expense. That being said, we confirm that a full refund was processed on Ms. payment method on December 11, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Firstly I thought I purchased only 1 bottle as a trial but they sent 6 bottles at 189 dollars. They advertise at 60 days money back guarantee. I returned the pills and they disputed the return. Then I confirmed the return through the postal service. Then they said they had to match up the numbers and once this was done they would send a refund. Every time I contact them I have a response says they are busy but will refund the money as soon as. This has now gone on for 4 months. Ordered on 30th June.
ear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to *** and that she felt misled. Our advertisements show our per bottle price of our best selling bundle, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
We regret that there was a delay in processing *** refund. Unfortunately, our returns department has failed to match any package back to *** account. This can happen if the package was not clearly identified with the Order ID and RMA number. That being said, we confirm that a full refund was processed to *** PayPal account, since we were unable to refund her via the initial payment method.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
the monies were paid into my paypal account on the 13th December. Unsure of the reasons they have given as everything was done correctly on my behave and I also had to send them proof of delivery. Thankyou for this.
Sincerely
If I could rate zero stars I would. Funny how every response from on the bad reviews is "there is no associated purchase with their name"! My daughter who is only 15 purchased these by mistake. I returned the product and paid for the tracking. They received product back and said they would refund her. That was two months ago. A 15 year old works really hard to earn $200 and I'm saddened this company has no problem ripping her off...tried the business number on here and says not in service.
I purchased a 5 bottle package from this company, haven't received it and I assumed it was returned, that's waht the courier it was supposed to arrive told me - Posta Romana / DHL.
I've placed my order on April 4th, 2019...i've send emails after emails to them...the same response of "Thank you for writing back. We apologize for the delay. Once your returned package has been reviewed, verified, and matched back to your account, your refund will be processed and you will receive an email confirmation as proof. I would like to thank you for your patience and rest assured, we are looking into this." Each and every time.
No matter how many times I go back and forth with 'customer service' the response is always the same.
I've waited and waited for a response, any refund...I have yet to receive confirmation of the return being processed, let alone a monetary refund or apology for this poor customer service.
It's been 224 days!!!
Dear Ms.,
Thank you for forwarding Ms. complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience that Ms. had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We are very sorry to hear that Ms. did not receive her package. We can confirm that our fulfillment center did not receive any return package from Ms.. We can confirm a full refund was processed on November 27th, 2019 (Refund Transaction ID: ***). This may take up to 5 business days to be reflected in her account.
Again, we would like to express our sincere apologies to Ms. for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms. have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I will let you know if they really refund my money.
I really really appreciate all your efforts and thank you so much for helping me. If miss *** worked on my case, girl you are an angel and I truly hope that your boss appreciates you!
Sincerely
Total rip off and 100% guarantee is BS. Tried for 1 month. Nothing. Mailed all unused product back. No refund. No returned product!!!!
Dear ***
Our team strives to provide the best customer service and we continuously improve on the shopping experience. We apologize for any inconvenience this may have caused. We can confirm a full refund was processed on your account prior to us receiving this complaint, and we hope that this issue has been resolved to your satisfaction.
We remain available should you have any further questions.
Yours Truly,
Customer Care Department