Keto Ultra Diet Reviews (%countItem)
Keto Ultra Diet Rating
Address: 11551 E 45th Ave Unit C, Denver, Colorado, United States, 80239-3160
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I purchased 5 bottles of ketultradiet in December 23rd 2018 and right after my order I called to cancel, but they refused to do that. I was told that I will have extra 60 days to try and return them if I am not happy. I sent the bottles of ketoultradiet back to be returned as they instructed(empty and full as I was told) in early April and they received it April 15.
The return policy for them is 14 business days which has long passed.
I tried to call and talk to them and get some explanation, but I repeatedly was told that my refund is being processed and I will get an email prior to my refund which I never received.
The name of their website is ketopurediet.com.
Now they have my product and my money!
Dear ***,Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.Unfortunately, the package was ready to be shipped when *** reached out to our Customer Care team, and they were unable to stop the order as it was already in the process of being boxed and shipped. For the inconvenience, *** accepted a credit back to her account and an extension of the Satisfaction Guarantee to 120 days so she could try our product. We regret to hear that there was a delay in processing her refund. As each package is checked by hand, mistakes can happen due to human error. Since then, our returns department has located her package, we can confirm that a full refund was processed on *** account on June 5th, 2019 (Refund Transaction ID: ***). This issue was resolved prior to receiving the complaint from your offices. Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.We remain available should you or *** have any further questions.Yours Truly,Customer Care Department
On 24 February 2019, I ordered a product from this company that have an advertise price of $19.95 so I placed the order, when I confirmed my order I was charged the amount of $199.99. I immediately called them back and cancelled my order, but I was informed that it was too late to cancel. The product purchased on 02/24/2019 09:53am. We have also issued you an RMA number: *** that you can use for future reference. I returned the item back on March 28 2019 and the they received the item April 3, 2019. According to their return policy,"Once we receive the package at our warehouse and the return is processed, we will issue you a refund to your original payment method. This may take up to 14 calendar days.
I have been calling the company to follow up on my refund but all I get is a run around, being told the same information over and over. Until now it has not been resolved.
I requested to speak to a Manager or Supervisor and all I get is they are busy, in the meeting.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to *** and that he felt misled. Our advertisements show our per bottle price, and we would like to apologize for any confusion this caused when he purchased our 6 bottle plan. There is also a mail in rebate which *** did not claim. We sincerely value his feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
Our teams shipping team strive to get packages delivered to our customers as quickly as possible. When an order is successfully placed, it is immediately sent straight to our production line to be boxed and shipped. So when *** contacted us, we were unable to cancel his order. We would like to apologize for any inconvenience this may have caused.
As our returns department is responsible for reviewing and identifying the returned packages, our customer care representative was unable to provide a full refund at the time. To date, ***’s package has not yet been located and matched back to his account. We regret that this occurs when the return process is not correctly followed, or if the returned package was not clearly labelled. That said, we stand behind our guarantee and have processed a full refund on ***’s account on June 3rd, 2019 (Refund Transaction IDs: ***). It may take up to 5 days for the refund to be posted back to his account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I've placed an order on January 16, 2019 from KETO ULTRA DIET. Order *** & 5218174. When I received the bill, it was really not the price I was expecting so I called them back to cancel my order before it ships, but they answered it was too late, that I would have to wait to receive the orders and if not satisfied, to call them back to get a RMA # and ship the product back to them for 100% reimbursement. When I received the order, I followed the procedure and once I received the # RMA number, I shipped the entire orders back to them (to the address that was provided with the RMA: ATTN: Returns & Receiving, 11551 E. 45th Avenue, Unit C, Denver, CO 80239), using a tracking service to get the confirm once they receive my package.
They received my package on FEBR 22. I called multiple times with always the same answer, that their dept was overloaded and they were gonna treat my reimbursmenet within the next 7 days. Last time I called was APRIL 27. I complained so much that they finally authorized to provide me with a partial reimbursement of USD $ 100 while waiting. They also promised that the balance would follow shortly.... oh well, we really doesnt have the same definition of what "shortly" means...
Today, MAY 20, and still waiting... My total order was of USD $ 259.84. With the $100 credit received a month ago, they owe me still USD $159.84.
This situation is unacceptable, and almost fraudulent.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
However, when *** contacted us, it had already shipped and we were unable to cancel the order. We immediately issued her with the return instructions and extended her satisfaction guarantee to ensure she had more time to return the product.
As our returns department is responsible for reviewing and identifying the returned package, our customer care representative was unable to provide a full refund at the time. To date, ***’s package has not yet been located and matched back to her account. We regret that this occurs when the return process is not correctly followed, or if the returned package was not clearly labelled. That said, we stand behind our guarantee and have processed a full refund on ***’s account on May 28, 2019 (Refund Transaction IDs: ***. It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I was sent an order I didn't ask for in January of 2019 and when I told them about their mistake, I was instructed to give the product a try....They said there was a moneyback guarantee within a said period of time... I did what was suggested and returned the product to them for my refund... I followed their directions and was notified that they'd received my return on April 8 and was told that my refund would be in my account between 10-14 business days.... Today's date is May 14, 2019... I have telephoned and talked with their call center employees on numerous occasions and have run out of patience...I am asking for help with this complaint as I was deceived from the very start...
Sincerely,
J.L. Ocol
Dear ***
Thank you for forwarding *** complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
We suggest all of our customer’s to give our product a try as we have a 60-day Satisfaction Guarantee, which was extended to 120 days for Mr.Ocul. We also provided him with the return instructions, so he could easily return the package to us if he was not satisfied.
When our returns department inspected the package, *** was ineligible for the Satisfaction Guarantee as the returned bottles were severely damaged. We understand that this may have been due to external conditions outside of *** control. As we hold satisfaction to the highest regard, we have provided *** with a full refund on May 15, 2019 (Refund Transaction ID: ***). We confirm that *** complaint was resolved prior to receiving the complaint from your offices.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I was told what information to include with the refund and followed the information properly. I tracked the package and saw that it was received on April 4th. It is stated that it could take up to 14 calendar days to refund and that they have a full money back guarantee. Once I received the pills, I put them in a different envelope right away with all the required information and mailed them back the next day.
I sent an email 4 days after it was received and was told that my package is being processed with the returns department. I followed up after 18 business days and received the same answer. I has now been 24 business days. I'm a very organized person so it is frustrating to do everything correct and not have the same care taken even though it is stated in all of their responses. I did receive 50% of my refund back, but still doesn't make sense why I have not yet received the full refund.
Dear ***
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
Unfortunately, our returns department was unable to match *** returned package to her account. This can happen if the package was not clearly identified with the Order ID and RMA number. *** had contacted us regarding her refund, and as a token of our apology for the delay, we processed 50% partial refund.
We confirm that a refund for the remaining 50% was processed on *** payment method on May 15, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
They advertise misinformation showing on the web buy 3 get 2 free for $29.60 but after entering my information and my credit card number it charge me for $201.80. I called right away the number on the website and talked to a representative and ask to cancel my order but the representative told me that I am not able to cancel my order since it is ready to be ship for just 10 seconds after I process it. And the representative told me that I nee to wait for my package and call them back to talked to a returns specialist I did not understand their process due to the background noise and the representative told me that there from a third party call center in the philippines. but when I called and talk to return specialist she inform me that I am the one who need to pay for the shipping for me to ship it back. and If I am going to refused my package they where not able to process a refund directly to my account. and this product are the same with the KETOPUREDIET.com and the ketoplusdiet.com the same advertisement. I try to search their product to facebook and their was a lot of scam report posted that after they return the product and even it is more than 30 days the refund is not yet been processed.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
Unfortunately, we were unable to locate ***’s account with us. The information that was provided does not match any of our accounts. We have attempted to contact her in order to try and verify her account but we have received no response from her at this time. Therefore we are unable to process a refund on ***’s account.
We regret to hear that our advertisement was not completely clear to *** and that she felt misled. Our advertisements show our per bottle price across all bottles, and we would like to apologize for any confusion this caused. We sincerely value her feedback and will continue to work with our marketing team to improve our messaging to create a more positive shopping experience.
When an order is placed, it is immediately forwarded to our fulfillment team so we can get it boxed and shipped out right away. Unfortunately, due to the large volume of packages we ship everyday, we are unable to single out one package and remove it from the distribution process. We would like to apologize for the inconvenience this may have caused.
We would like to assure *** that we stand behind our Satisfaction Guarantee. When an order is returned to us, our returns department will process a refund once the package her been processed. However, when a package is refused upon delivery, there is no guarantee it will be returned to sender. We always ask for customers to have a tracked package when returning orders to us so we can ensure it is delivered to our facility and refund the correct account. We would like to apologize to *** if this was not clear.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that she will contact us so we can verify her account and fully resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
They charged my card over the price they stated the bottles of glider pills will be and when I immediately called customer service I was told they couldn’t refund my money because they’d already shipped so I should have to follow directions on how to send them back and it’d take 14 days To process my refund. I ordered these 12/07/2018. I sent everything in the way I was instructed and still no refund. Whenever I call I keep getting the run around and still no response to why I haven’t been refunded my “money back guaranteed.”
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
When *** initially spoke to one of our Customer Care representatives, she was unable to cancel her order. This happens due to the large volume of packages we ship every day, we are unable to single out one package and remove it from the production line. We provided *** with our return instructions so she could return the package to us. We would like to apologize to *** for the inconvenience this has caused.
Unfortunately, our returns department was unable to match Ms.Grigg’s returned package to her account. This process usually takes 10-14 business days and although our returns team does their best to account for every returned package, because they are checked by hand, they may miss processing packages due to human error. During this process, our customer care team are unable to process refunds until they have been approved by our returns department.
That said, we confirm that a full refund was processed on *** payment method on May 15, 2019 (Refund Transaction ID: ***. It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On February 17, 2019 at approximately 9:30 PM, I responded to an advertisement to purchase a trial amount of the product for $3.95. I proceeded through the information and never found a confirmation screen so that I could make sure of what I was ordering before I submitted the order. In fact, the form kept going through a button labeled "Next", so that there never was a submit order button. The next thing I know, two separate charges appeared
on my credit card. One for $1.99 and one for $199.99. I then attempted to cancel the order (less than 12 hours later) and was informed that I could not do so as the order was already in the fulfillment stage.
I complained further through email and was told that I could send everything back and my money would be refunded. I received an RMA email with instructions which I followed exactly, including having a tracking number.
This past weekend, I sent an email to the company asking how long a refund would take as it had already been seven and a half weeks. Carly from customer service responded asking for the tracking number. I provided that number along with screenshots of the receipt from USPS, the tracking reports from USPS, the email with the RMA instructions, etc. This morning yet another service representative sent me a vague email stating that I did not follow all of the requirements on the RMA instructions, including providing the company with the tracking number.
I did everything I was required to do and this company is refusing to refund my money. I can never speak to the same person more than once. Forget about getting a supervisor or manager to handle my complaint. The ordering system is fraudulent and after reading complaints from other people, it is obvious the company never intended to issue a refund. My belief is they promise to refund money but do not and just resale the returned product to another unsuspecting individual.
I have already attempted to address the issue with my bank to no avail. The bank's position is that since I put in the credit card number and CCV number, I authorized the charges.
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
*** contacted our customer care team, however we were unable to cancel her order. This happens due to the large volume of packages we ship every day, thus we are unable to single out one package and remove it from the production line. We would like to apologize to *** for the inconvenience this has caused.
Unfortunately, our returns department was unable to match *** returned package to her account. Although our returns team does their best to account for every returned package, because they are checked by hand, they may miss processing packages due to human error.
That said, we have provided *** with a full refund on May 06, 2019 (Refund Transaction ID: ***). We confirm that *** complaint was resolved prior to us receiving the complaint from your offices.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Order *** (Refund request *** - On 06 Feb 2019 at 07:39am (5 bottles). Total cost $199.99 USD. An extra $1.95 USD was also charged afterwards. Processed under tumflat.com: *** Reached out via email to Irene (support) on requesting refund - I was informed how to ship back the bottles which I ended up doing through Canada Post. On 10 April 2019 I sent email to Irene asking to confirm returns dept. received my bottles as Canada Post confirmed delivery 04 April 2019. She replied back that yes, the bottles had been received and were being processed for refund. I then sent another email to her on 29 April 2019 asking once again when the I would see the refund as I haven't as of yet. She replied 01 May 2019 confirming that the item had been returned to fulfillment center & was being inspected prior to refunding still. As of now I still have not seen anything and would like to have them get this completed sooner rather then later for me. I did send back as they had asked with all necessary info.
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us, and we strive to provide the highest level of customer care, service, and support.
We would like to apologize that there was a delay in processing *** refund. Unfortunately, when *** contacted us, our customer care representatives were unable to refund her as they had not received confirmation from our returns department that the package had been processed. This can happen when the package is not clearly identified with the Order ID and RMA number.
That said, we confirm that a full refund was processed on *** payment method on May 15, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered a single bottle of this product for a nominal price + shipping but received 5 bottles and $200.00 was taken from my account. I contacted the company and was given a return authorization number for returning the product and getting my money refunded. I sent everything back and tracked it to see that it was received on their end, and it was on March 27, 2019. I've not received a refund and the number I reached them at before is no longer in service. My order ID # was *** My return authorization # is
*** Your help in this matter is greatly appreciated
Dear ***,
Thank you for forwarding ***’ complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We regret to hear that our advertisement was not completely clear to *** and that they felt misled. We sincerely value her feedback and will continue to work with our marketing to improve our messaging to create a more positive shopping experience.
We would like to apologize to *** that he was not able to get in touch with us. Our customer care representatives have been in regular contact with our customers since she last contacted us on March 21, 2019. However, we can confirm that a full refund was processed on ***’ payment method on May 03, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I ordered from the Keto Ultra Diet advertised as get a free bottle only pay shipping. I ordered with the knowledge that I would only be charged $4.99. Instead they charged me $200. I immediately called to cancel my order. After spending hours on hold I called again the next day. After 3 days I finally got through to someone who stated they couldn't cancel my order because they already sent it. So I followed the instructions to send it back, at my expense, to receive a refund. I have called once a week for the last 5 months and still no refund. I want my refund with interest in the next week or I'm going file fraud charges through my bank.
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
Unfortunately, when *** tried to contact us, we were receiving a higher than anticipated call volume. We have since increased our Customer Care staff to better accommodate our customers. We would like to apologize for the difficulty he had in getting in touch with us and would like to assure him that it will not happen again. When *** eventually spoke to one of our Customer Care representatives he was unable to cancel his order. This happens due to the large volume of packages we ship everyday, we are unable to single out one package and remove it from the production line. We would like to apologize to *** for the inconvenience this has caused.
We regret to hear that *** did not receive his refund and we would like to sincerely apologize for our part in this delay. Unfortunately, our returns department were unable to match ***’s package to his account and we were unable to process his refund. This can happen if the package is not clearly identified with the Order ID and RMA number.
However, we confirm that a full refund was processed on ***’s payment method on April 30, 2019 (Refund Transaction ID: 1c04f8011aab338b). It may take up to 5 days for the refund to be posted back to his account. To go the extra mile, in addition to a full refund, we have sent *** five bottles of our Keto at no charge.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or Ms.Clarke have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased the Keto Advanced Weight Loss program on 2/17/19 at the cost of $199.00. It did not work for me. I called the number listed on the invoice 877-226-4756 and asked for return policy. I had 60 days to return the product with a full money back return. I mailed the product back on 3/18/19 and was notified that it would be received on 3/20/19 by the US Post Office. I was informed that my account would be credited within 30 days it was not. I called the phone number listed and was informed that the number was on longer listed. I am sure many people have tried this product and will continue to do so. It is on Face book and on line for sale..Beware
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We encourage all our customers to try Keto combined with a healthy diet and exercise for more than 30 days for optimal results. However, as individual results vary, we provide a 60 days money-back guarantee on all orders to allow adequate time and consistency to see the positive effects of using our product. We even offered to extended *** guarantee to 120 days to allow her ample time to keep trying the product.
We would like to apologize that *** was unable to get in touch with us as we experienced technical difficulties with our number. We would like to confirm that *** had contacted us prior to this complaint wherein we assisted her with the return process.
We sincerely regret to hear there was a delay in processing *** refund. Rest assured, we stand behind our money-back guarantee. Unfortunately, our returns department was not yet able to match *** returned bottles to her account to process the refund when she contacted our Customer Care department. This happens when a return package is not clearly identified with the order number and RMA number.
We confirm that a full refund was processed on *** payment method on April 30, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
On 2/26/19 I ordered what I thought was a single bottle of keto ultre for a discounted price. I realized after I hit the submit button that I was charged for 5 bottles at a cost of $271 cad or $199 US. I immediately called to rewind the order and was told it couldn't be. They sent me an rma number that needed to be included in the return. I didn't receive the product until late March I turned around and repacked the item with the rma number. It was shipped back at 3/20/19.
This cost me an additional $19.68. I was told not to just refuse the order as it would not be directed to the right place to process my refund. It is now 4/29/19. I have called upward of 5 times have been told each time the refund is being processed. The last 3 times I was told it has been escalated. I have been given no refund date and been told they can't provided me with a date. It's more than 2 months since the order and I am on a fixed income. I desperately need this money before I get evicted!
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source and she felt misled. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
Unfortunately, the package was ready to be shipped when *** reached our Customer Care representative and they were unable to stop the order.
We sincerely regret to hear there was a delay in processing *** refund. Rest assured, we stand behind our money-back guarantee. This issue was escalated to our returns department, however, they were not yet able to match ***’s returned bottles to her account to process the refund when she contacted our Customer Care department.
We confirm that a full refund was processed on ***’s payment method on April 30, 2019 (Refund Transaction ID: 1c0501e94035c88b). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I did not receive a refund from charges after I returned the product in January 2019 like was stated. I attempted to call two different phone numbers and was never able to speak to anyone. I emailed the company about my refund. They stated that I would receive a refund with in 14 days. I emailed them again over 60 days later after not getting the refund and the email address no longer excist.
Dear ***,
Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We regret to hear *** was unable to contact us. We had an increase in phone calls and our wait times were much longer than usual during this time. As we are committed to customer service excellence, we have since increased our Customer Care staff and response time to ensure prompt and seamless support to our customers. We will have our technical team look into any possible issues with our support email which may have prevented *** from reaching us as she’s mentioned.
In reviewing her account, we see that our returns department was unable to match ***’s returned package to her account to process a refund on her order in a timely manner. Rest assured, we stand behind our money-back guarantee. We confirm that a full refund has now been processed on ***’s payment method on April 12, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I purchased product from keto ultra diet who advertised free shipping. when the package arrived I was charged for shipping . I contacted the company and complained and made arrangements to return the goods. I was given a return item no on ord no *** The package was posted on the 22nd Feb 2019 and I have since then had several communications with the company via email to no satisfactory conclusion. I tried to email the company again today [ email address supporta2ketoultradiet.com] message incorrect email yet I have several email copies with that email address.
The goods cost me $300.00 Aus and as I'm a pensioner I can't afford to loose that amount of money. Also Australia Post need a copy of the invoice as proof of cost of goods which I foolishly returned with the goods.
Dear ***
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We do provide free shipping to all of our customers, however, we do not cover customs fees or charges and we would like to apologize for any confusion this caused.
In reviewing her account, we see that *** had contacted us again on April 5, 2019, and a full refund was processed prior to receiving the complaint on April 5, 2019 (Refund Transaction ID: ***. We confirm that *** complaint was resolved prior to us receiving the complaint from your offices.
We would like to apologize for the issues we are experiencing with our email address. We are currently working on fixing this issue. We can assure *** that our phone line is still working.
We would like to let *** know that all of the information on the invoice can be found on the order confirmation email that they would of received when they placed the order on January 25, 2019.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Did not want product. Said it was being shipped. Since Jan 11,2019. Sent product back via their instructions Priority Mail. $8.90. I see other complaints same as mine. They took $189.00 out of my account.
Now their Support email line does not work. Sent product to same address you have. I told them I would file mail fraud charges. Please help me get my money returned.
Thank you, Carol
Dear ***,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
Unfortunately, the package was ready to be shipped when *** reached our Customer Care representative and they were unable to stop the order.
We confirm that a full refund was processed on *** payment method on February 1, 2019 (Refund Transaction IDs: ***). It may take up to 5 days for the refund to be posted back to her account.
We would like to apologize that our email line is down. We are currently looking into the issue but I can confirm that our phone lines are active.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
The product was advertised as receiving 1 bottle and only paying the shipping cost which is $3.99. My credit card was charged$200.00. I immediately callled and was told that the order could not be canceled but upon delivery the bottles could be returned for a full refund. When the bottles were received I returned them and provided the postal tracking number as the company requested. I still have not been refunded. I have been emailing back and forth since January. My emails are not being returned as “address not found”.
Dear Sir/Madam,
Thank you for forwarding *** complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.
We have verified that the order was placed through an external traffic source wherein *** accepted a free bottle on our 5 bottle bundle of Keto. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards.
Unfortunately, the package was ready to be shipped when *** reached our Customer Care representative and they were unable to stop the order.
We sincerely regret to hear there was a delay in processing *** refund. Rest assured, we stand behind our money-back guarantee. Unfortunately, our returns department was not yet able to match *** returned bottles to her account to process the refund when she contacted our Customer Care department.
That said, we confirm that a full refund was processed on *** payment method on April 2, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.
Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.
We remain available should you or *** have any further questions.
Yours Truly,
Customer Care Department
I mistakenly ordered Keto Ultra diet pills in January. When I realized what I had done,I immediately contacted the company and was told that would send me a RMA. to return the product( I had just ordered the product an hour before). The next day I received a notification that it had been shipped! When I received the order, I immediately returned it to the company using the RMA information they sent me. According to the tracking number, the order was received by them on January 31st. Since then I have been trying to get my refund to no avail.
I am 5' 8 and weigh 155 pounds and definitely have no use for diet pills!! Everytime I call the company I am told it takes 10 to 14 days to process, to date it has been almost two months! I'm convinced they have no intention of refunding my money($200)
I clicked on an add through *** to order 1 bottle of supplements for 3.95. After entering my shipping address and payment information, my card was charged 199.99 USD. There was no cancel button on the website. I called Keto Ultra Diet 5 minutes after placing the order to cancel my order. I received a response that I could not cancel because the order immediately goes into processing. They sent an email with RMA# and return address stating that I could return the 5 bottles they charged me for and my refund would be processed in 10 to 14 days. Once I received the merchandise, I refused the shipment and it was sent back via Canada Post on tracking number *** Canada Post Service Ticket *** Order Number: *** Shipping Number: *** This email is to inform you that we have received your request to return your order of Keto Pure - 5 bottles, which was originally purchased on 02/26/2019 03:08pm. We have also issued you an RMA number: *** that you can use for future reference. You are fully covered by our 90-day money back guarantee and we stand behind our promise. We will be more than happy to assist you with this return.
Recommendation: Our typical customer experiences optimal results and maximum benefits after consistent daily use of our dietary supplement for a minimum of 60 to 90 days. Follow this regimen and see maximum results while completing your health journey.
I have tried many times to call them, Keto Ultra Diet, for my refund, but keep getting put on hold and no one picks up. I have not been notified if they have received the package as it is still in shipping status.
Dear Ms***Thank you for forwarding *** complaint and for providing us with the opportunity to address his concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.We have verified that the order was placed through an external traffic source. We apologize to *** for any confusion regarding this former offer. We have since then, contacted the said traffic affiliate that referred over *** regarding this advertisement and have terminated said traffic affiliate/traffic source. We hold and expect our traffic affiliates to the highest standards. We confirm that a full refund was processed on *** payment method on March 29, 2019 (Refund Transaction ID: ***). It may take up to 5 days for the refund to be posted back to her account.Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to his satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.We remain available should you or *** have any further questions.Yours Truly,Customer Care Department
Thank you sooo very much for taking swift action on my situation. I did receive a full refund and I am very satisfied with the results of the Revdex.com.Thank you again for taking action and resolving this issue for me.
See below, I was scammed!
Dear ***,Thank you for forwarding ***’s complaint and for providing us with the opportunity to address her concerns and resolve this matter. We sincerely apologize for the experience *** had with us. Customer service and satisfaction is extremely important to us and we strive to provide the highest level of customer care, service, and support.We truly apologize but when the charge was disputed through ***’s bank, our Customer Care team was unable to refund in the system. This preventative measure is set in place to avoid issuing two refunds to a single card; once from your bank and once from us.We sincerely regret that ***’s experience with us resulted in an issue of a formal complaint through your offices. We confirm that a refund has been issued by our technical department on March 11, 2019, to ***’s payment card and her issue was resolved prior to us receiving the complaint from your offices. Please note that it may take up to 5 days for the refund to appear back on her account.Again we would like to express our sincere apologies to *** for any inconvenience this may have caused and hope that we have been able to resolve this matter to her satisfaction. We always strive to go the extra mile and ensure our customers have a positive experience.We remain available should you or *** have any further questions.Yours Truly,Customer Care Department
Complaint: ***
I am rejecting this response because:
They lied, it's been 5 days and there is still no credit. The supervisor will not answer my emails again. They need to be shut down, they have done this to multiple people!
Sincerely