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Kevin Steury Management, LLC

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Reviews Kevin Steury Management, LLC

Kevin Steury Management, LLC Reviews (60)

This company is fantasticThe ordering experience is easy, the shipping is fast, and when something goes wrong, they immediately make it rightThey have a wide variety to choose from at fair pricesWhen something was missing from my order - they had it shipped again and at my door two days laterI can say only great things about Chewy.com

This company is a spectacular animal product company to deal withTheir prices are competitive and have always given me the best dealsBest of all their company delivers to the door

The very first order I placed with chewy.com was delivered days after I placed the orderHigh marks there! However, in that order was a case (cans) of catfood that would be for my cat with IBS Limited Ingredients is an essential "must" for any food for him I chose the flavor that matched the dry food he'd been eatin, but he wouldn't touch the canned food Neither would any of the other cats I wanted to return the unopened cans The customer service person I spoke with said, "No problem We'll credit you the price of the cans and please donate them to to a local animal shelter/rescue group." That was such a GOOD thing to do They fulfilled their part, I did my part and they now have a loyal customer

Chewy.com has perhaps the best customer service I have ever experiencedThey are quick to remedy any issue with a product they sell, they fall heavily in favor of the customer, not their company, and they are extremely warm and friendly on the phone as well as emailAdditionally, their delivery times are impressive and their prices are competitive

Fast shipping and very helpful! This company is one of the bestI had ordered a $bag of prescription food for my catI got it and opened itMy vet then changed the prescriptionI contacted them to return it and they refunded me and told me to donate to a local rescueI am so happy to see a wonderful company like this still existsI will be giving them all the business I can

amazing customer service accidentally did not change my shipping address after moving to a new apartment and they replaced my shipment that went to my old apartment for free shipping is incredibly quick and auto shipment makes getting my dog food so easy, especially when I didn't have a car but still wanted to buy in bulk customer service number has no automated system- you talk to a real person right away absolutely the poster child for good customer service

I love this company My orders sometimes come overnight! And that is with paying regular shipping fee They have superb customer service I ordered cans of a specific canned cat food Unfortunately my cat developed a food sensitivity right after I ordered I called and they immediately credited my account and told me to donate to a local shelter I love this idea!! I have never had any issues with the packing of my orders They come in side a big box and the cans are inside a smaller sturdy box I will continue to recommend this company and continue to purchase from them They have fantastic prices on most of their items

Extremely friendly customer service that goes over-the-top to ensure that all my needs were metI wanted to return two water fountainsThe customer service representative told me they would credit my account, but did not want the fountains backInstead the rep told me to donate it to an animal shelter, which I promptly did to ensure that it's going to a place in need

W have been doing business with Chewy for over years now and all I can say is they are the bestBest customer service I have ever experienced, best prices on their products and best shipping time of any online company I have ever done business withI just wish more on line businesses were Like Chewy

I wanted to thank Kevin Sat Chewy for his outstanding customer service skills Having retired, after years managing an international and domestic customer service group, I was very impressed with Kevin S He could teach customer service Kevin is a huge asset to Chewy and wanted them to know his skills and personality are invaluable to their success - [redacted]

We've been buying our dog food from Chewy for almost a year now and cannot stress how much we love their customer service Free shipping to our door and discounts are nice too! Once they shipped us the wrong food, and told us to keep it and donate it (which we did, and the shelter was thrilled) while shipping out the right product the same day Another time, they shipped orders by mistake and gave us a 50% credit! And they are open 24/7! We just called last night because we needed our auto-shipment to come in sooner Truly, you cannot get customer service like this ANYWHERE!! Thanks Chewy! - I'm so impressed that this is the first review I've ever left anyone! Sincerely - [redacted] Hilliard, Ohio

I have been ordering from the company twice a month for over a year with no complaints The representative is courteous and helpful when calling to answer questions Shipments are prompt and correct consistently

Best prices Free shipping Great variety BEST customer service ever

Most unbelievable company! I've been a customer for about years and receive "auto ship" food for my older yorkie approximately every two monthsJust a "small customer" When Avi passed mid December, my heart was brokenHe lived for years and months and had a wonderful life I emailed Chewy and told them to discontinue the shipments and why I wrote a little about my Avi boyThey emailed and sent condolencesFour days later there was flowers in a beautiful vase waiting for me from them, telling me that they are animal owners and know that type of loss and they are there for me...not only business wise, but if I ever needed anyone to talk to Incredible! Please go to the Chewy.com facebook site to see what I have written and others as well about their kindness and generosity

OUTSTANDING!!! A friends had recommended this website to me and I am SO glad I did business with themEverything I had ordered was of high quality, great price and they had absolutely wonderful customer service! My order refused to go through the two times I tried, so I started a live chat (they have 24/customer service) and the gentleman who helped me, ***, placed the order for meHe was extremely polite, he was funny, had a great personality and you could tell that this team truly cares and has smiles on their faces as they help youDefinitely go through Chewy.com when ordering anything pet relatedOutstanding service!

The day after my order from chewy.com for prescription dog food shipped we learned that our dog's illness had progressed and we would lose him It was an extremely difficult time I called the company and asked if I could return the food Not only did they give me the money back, they asked that I donate the food to a local shelter What a wonderful company, I was in tears This is how a company should be run

I had ordered a lightweight stair case from Chewy.com while at the airport for my dogUpon opening the order and taking out the stairs, my dog made it very clear he hated the stepsI contacted Chewy about their return policy to see how I could return the item and this was their response:
"Thanks for reaching out to usI've refunded you $back to your Visa ending in XXXXYou'll see these funds back in your account in about 3-business days depending on your bank
Don't worry about sending that item back to usWe just kindly ask you to please donate those steps to your local animal shelter:)
If we can help you with anything else, please don't hesitate to give us a bark!"
I immediately returned the email and told them they now have a lifelong customerThis was amazing of them and I hope anyone reading this will use Chewy for all of their pet needs!

I've been a customer with CHEWY for several yearsI have never ever had a "bad" experience with their Customer ServiceI have had a few shipments arrive damaged; ie; broken bags of dog food which were clearly damaged in deliveryEVERY time I've called to tell them CHEWY has immediately shipped me a replacement bag and told me to "donate" the opened bag to my local shelterThere was an incident or two of product quality that were quickly resolved alsoCHEWY is a great place to do business! They are super courteous and shippping is very fastWe love them!!

This company is awesome I hope this company continues to prosper because they are doing it right! I ordered case of cat food on Tuesday and it arrived on Wednesday Of course my cats turned their noses up at the brand that I bought cases of I chatted with their customer service and was told to donate the food to a shelter instead of sending it back They credited my account no hassles at all so of course I ordered two more cases of food (different brand) and in addition to crediting my account they are sending me the new order free of shipping charges THIS is the way to run a business I wish they much success

I have ordered from this company for about four years nowI have always been impressed with their prices, convenient automatic shipping and the ease of useThis past week I accidentally clicked a button twice and submitted two orders without realzing itA representative called me to make I sure meant to make two orders and quickly resolved the issueAs if all of this was not enough, we get a handwritten Christmas card each year! It is hard to find good companies these days and I appreciate them so muchI recommend them to every pet owner I know and all have had similar positive experiences

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