Complaint: [redacted] I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much Regards, [redacted] ***
We have been in contact with the customer and have begun investigating the issue. The customer has been cooperative as we work towards a resolution. - [redacted] ***, Operations Director
We towed the vehicle to [redacted] to get a second opinionAfter [redacted] inspected the vehicle., they determined that the code present did not warrant replacing the transmissionThey did however replace the transmission fluid, gasket and reset the codes present [redacted] drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoiceWe have continued to advise [redacted] that [redacted] is the expert when it comes to [redacted] transmissionWe have instructed her to take it to [redacted] so they may continue to monitor and address any concerns she may haveWe will continue to work with [redacted] to address any issues related to our service.Regards, [redacted] Operations Support Specialist / Brake Check [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because of neglect on behalf of Brake Check employees During the first alignment the employee conducted the alignment and then told me they could not do the full adjustment because the vehicle needed the camber bolt kit Due to Brake check performing a partial alignment without prior approval from me, this caused the outer part of the tires to wear down in less than miles If the partial alignment was not conducted the tires would not have worn Also, due to this misalignment this may have caused the ball joints to wear out Usually worn ball joints cause inner tire wear and not outer tire wear Brake Check did not state there was an issue with the ball joints until after the third visit and the tires were worn If I knew the ball joints needed to be replaced prior to the alignment this service would have been made and then the alignment would have been conducted It does not make any sense to pay for multiple alignments if suspension work and camber bolts needed to be completed because this would cause misalignment so I would have had all the work completed prior to making any alignment to save time and money I must continue to seek remuneration due to Brake Check's negligence Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I'm not sure what visit [redacted] is referring to in the cursory response he submitted The work I purchased was done at Brake CheckResearch and it was [redacted] who referred me to [redacted] in Cedar Park when Icalled to let him know my brakes were still noisy and because I was stranded ina parking lot again because my car wouldn't start and I thought it probably hadsomething to do with all the times the radio needed to be reset after leavinghis shop, since that happens only if the battery is disconnected [redacted] made adjustmentsThat worked for awhile, then the same crunching and scraping sounds started again so I wentback He then tightened the parkingbrake and upgraded the drums (after I paid another $on top of the $1,Ialready paid) After that he told methat I should go back to Research if it happened again because [redacted] was"always sending his problems over and should be able to fix themhimself." NOT because there was noissue to be fixed as [redacted] suggested on my last visit What sane person keeps spending theirSaturdays and workdays sitting in a auto repair shop for nothing? What reputable shop keeps replacing partswhen there isn't a verifiable problem in the first place? What reputable shop puts that I purchasedonly part on my invoice when were replaced and I was told all parts havelifetime warranty? NONEPeriod The records speak for themselves Someone from higher management or at leastcorporate customer service needs to review them and actually contact me [redacted] did ask for a list ofeverything/problem I had but only addressed the trunk liner and it still isn'trightI NEVER said that I was satisfied with anything How could I? No one ever even took the timeto go over the list and be honest about what they would or would not dosomething about and when I disagreed with [redacted] saying he "bent overbackwards" to fix these things for me, he became angry, spoke down to me,told me he was "done" and that I needed to go somewhere else I honestly have never had anyone at anybusiness I have ever patronized speak to me the way he did and I have nevergiven anyone reason to For this reason,I feel it should be noted that [redacted] was at least calm and respectful no matterhow frustrating things got Theexperiences I had when [redacted] was manager, [redacted] Smith's calm demeanor, theservice from [redacted] and the other [redacted] (from Round Rock I think) and [redacted] inCedar Park were the only reasons I kept giving them more chances to correctthingsHonestly, though, I think anyone else would have filed with an attorneyrather than let things play out the way I did I still hear bumping sounds,brake sounds on regular stops, on gradual stops and yields/turnsI still havegrease stains on carpet and upholstery, and chips in the paint None of this should have ever happened; muchless should I have been expected to brush it all under the rug I don't think I should anyone should pay asmuch as I did and have to live with noisy brakes, struts and additional repaircosts that I'm certain resulted from someone doing something that drained mybattery and/or damaged my starter, as my car had ZERO symptoms of that naturebefore bringing it to Brake Check Research and I had to replace both during thecourse of my return visits for correctionsI tried to select the box for a call from management at checkout but itnever worked and kept restarting the transaction For obvious reasons, I no longer trust this location.Again, the records speak for themselvesSomeone from higher management or at least corporate customer serviceneeds to review them and actually contact me Regards, [redacted]
The $ [redacted] is referring to is an installation fee associated with the lifetime warranty on the parts.LIMITED LIFETIME BRAKE PARTS WARRANTYAll Limited Lifetime Warranties on brake parts apply when purchased in conjunction with the Limited Lifetime Brake Pad andShoe Warranty, except one-ton trucks and commercial fleet vehicles which are covered under our limited warranty listed below.Under this warranty, all new (not remanufactured, used or rebuilt) brake parts are covered when the installation fee is paid to anyBrake Check centerThis warranty covers brake parts as long as you own this vehicle“Dealer” or “Outside Procured” parts areexcluded.As stated above, warranties are honored when a customer pays the installation fee [redacted] is refusing to pay this fee All parts considered for warranty must be on the vehicle at the time of inspection
Complaint: [redacted] I am rejecting this response because:they wouldn't have honored the warranty to start with cause they charged her dollars and didn't change anything so how are you going to warranty your parts when they took her for a ride for and never changed anything on the car like I told chris at brake check the rotors on the truck are factory rotors so I know they was not changed but she was chared for new ones that's fraud so the bottom line is they can give her the dollars back that she was charged for work that wasn't done or we can go to court and I will prove that the work wasn't done and im sure at that point it will be a lot more than dollars and brake check know this aint the first time there reviews are filled with complaints like this it just this one isn't going away im willing to push this as far as I have to they took advantage of the wrong woman this time its a shame that a woman cant go in to a place of business without getting took advantage of Regards, [redacted]
Complaint: ***
I am rejecting this response because:we lost all confidence in your company because we paid dollars and the brakes were still squeaking If that is any indication of the way you treat veterans we don't want to have anything to do with your company and will tell everyone we know
Regards,
*** ***
We have made attempts to contact the customer to address her concerns without success. We are awaiting a response from the customer- *** Baldovino, Corporate Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This message is regarding my complaint against Brake CheckI am writing to you to inform you that I have received my refund by
mail that was owed to meThank you for taking any actions that may have help to resolve my issue.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Brake Check did not make repairs to my vehicle, even though their response makes it seem like they didAlso, Brake Check did not address my request for a refund for the services that caused the damages to my vehicleI am seeking a full refund for those services, because of: the damages it caused to my vehicle, the stress and anxiety caused to me personally, and the front passenger side brake squealing was not fixed even though that was the sole reason I went to Brake Check on 06/09/
Regards,
*** ***
When performing brake services we inform the customer of any recommended items that may be needed in order to prevent future issues, ensuring a proper jobDuring the customer's initial visit in February 2015, it was recommended to the customer that the brake calipers be serviced to prevent
overheating of the brake components which can cause squeaking, pulsation, and uneven wear. The customer declined these services at that time. We completed all approved repairs.The customer returned in May stating that the brakes were squeaking. We reminded her of the recommended services that were declined earlier and offered to complete the necessary repairs which would now include duplicating repairs done in February to, again, ensure a proper job. Because the previous repairs had extended beyond the warranty period, the customer was responsible for the cost of all needed repairs. The customer refused to pay and decided to take the vehicle to another competitor. The request for a refund is being denied due to the customer's decision to deny recommended services at the original time of service
Complaint: ***I am rejecting this response because, I have since had a phone conversation with "*** *** - Director of Operations" with Brake Check and he has made an offer to make me a reasonable refundThis should occur early next week, and if I do receive the refund that he has offered me, then I will be willing to close the complaint.Regards,*** ***
Complaint: ***
I am rejecting this response
because:
I have received a voicemail 10/25/about a month after the incidentSince I had no luck with Brake Check I had to file a claim through my insurance so my truck is currently in the shop which is going to cost me $deductibleAt this point brake check has been contacted by my insurance company and hopefully they can resolve the issue with themI will deal with the other civil issues separately.
Regards,
*** ***
I have called Mrs*** in regards to the collision and have left a voicemail The vehicle will be going to a body shop as soon as Mrs*** returns my call and a rental will be provided - *** ***, Corporate Director
We have made several attempts to resolve this with the customer His initial complaint was that he felt his brake pedal was softer than normal Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was
needed, a bleed and flush of the brake fluid However, we would never receive an invoice for the service Just what appeared to be a hand written estimate which was $over the quoted price provided to us by the dealership We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $Brake Check gift card which can be used for future services at any one of our locations
Complaint: ***
I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every timeI don't want to waste my time with them anymoreI just want my money back so I can have this issue resolved once and for all
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me I am in touch with Mr*** from Brake Check and am in the process of working out a resolution at this time3/28/
Regards,
*** ***
Complaint: [redacted] I am rejecting this response because: I went back to break check I'm on West timer and they had fix the problem which was my rotors they replace them for free thank you guys very much Regards, [redacted] ***
We have been in contact with the customer and have begun investigating the issue. The customer has been cooperative as we work towards a resolution. - [redacted] ***, Operations Director
An attempt to contact the customer was made on July 13th, at 4:35pm A message was left with the customer with no response- [redacted]
We towed the vehicle to [redacted] to get a second opinionAfter [redacted] inspected the vehicle., they determined that the code present did not warrant replacing the transmissionThey did however replace the transmission fluid, gasket and reset the codes present [redacted] drove the vehicle and stated there was nothing wrong with the transmission and included diagnosis findings on their invoiceWe have continued to advise [redacted] that [redacted] is the expert when it comes to [redacted] transmissionWe have instructed her to take it to [redacted] so they may continue to monitor and address any concerns she may haveWe will continue to work with [redacted] to address any issues related to our service.Regards, [redacted] Operations Support Specialist / Brake Check [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because of neglect on behalf of Brake Check employees During the first alignment the employee conducted the alignment and then told me they could not do the full adjustment because the vehicle needed the camber bolt kit Due to Brake check performing a partial alignment without prior approval from me, this caused the outer part of the tires to wear down in less than miles If the partial alignment was not conducted the tires would not have worn Also, due to this misalignment this may have caused the ball joints to wear out Usually worn ball joints cause inner tire wear and not outer tire wear Brake Check did not state there was an issue with the ball joints until after the third visit and the tires were worn If I knew the ball joints needed to be replaced prior to the alignment this service would have been made and then the alignment would have been conducted It does not make any sense to pay for multiple alignments if suspension work and camber bolts needed to be completed because this would cause misalignment so I would have had all the work completed prior to making any alignment to save time and money I must continue to seek remuneration due to Brake Check's negligence Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I'm not sure what visit [redacted] is referring to in the cursory response he submitted The work I purchased was done at Brake CheckResearch and it was [redacted] who referred me to [redacted] in Cedar Park when Icalled to let him know my brakes were still noisy and because I was stranded ina parking lot again because my car wouldn't start and I thought it probably hadsomething to do with all the times the radio needed to be reset after leavinghis shop, since that happens only if the battery is disconnected [redacted] made adjustmentsThat worked for awhile, then the same crunching and scraping sounds started again so I wentback He then tightened the parkingbrake and upgraded the drums (after I paid another $on top of the $1,Ialready paid) After that he told methat I should go back to Research if it happened again because [redacted] was"always sending his problems over and should be able to fix themhimself." NOT because there was noissue to be fixed as [redacted] suggested on my last visit What sane person keeps spending theirSaturdays and workdays sitting in a auto repair shop for nothing? What reputable shop keeps replacing partswhen there isn't a verifiable problem in the first place? What reputable shop puts that I purchasedonly part on my invoice when were replaced and I was told all parts havelifetime warranty? NONEPeriod The records speak for themselves Someone from higher management or at leastcorporate customer service needs to review them and actually contact me [redacted] did ask for a list ofeverything/problem I had but only addressed the trunk liner and it still isn'trightI NEVER said that I was satisfied with anything How could I? No one ever even took the timeto go over the list and be honest about what they would or would not dosomething about and when I disagreed with [redacted] saying he "bent overbackwards" to fix these things for me, he became angry, spoke down to me,told me he was "done" and that I needed to go somewhere else I honestly have never had anyone at anybusiness I have ever patronized speak to me the way he did and I have nevergiven anyone reason to For this reason,I feel it should be noted that [redacted] was at least calm and respectful no matterhow frustrating things got Theexperiences I had when [redacted] was manager, [redacted] Smith's calm demeanor, theservice from [redacted] and the other [redacted] (from Round Rock I think) and [redacted] inCedar Park were the only reasons I kept giving them more chances to correctthingsHonestly, though, I think anyone else would have filed with an attorneyrather than let things play out the way I did I still hear bumping sounds,brake sounds on regular stops, on gradual stops and yields/turnsI still havegrease stains on carpet and upholstery, and chips in the paint None of this should have ever happened; muchless should I have been expected to brush it all under the rug I don't think I should anyone should pay asmuch as I did and have to live with noisy brakes, struts and additional repaircosts that I'm certain resulted from someone doing something that drained mybattery and/or damaged my starter, as my car had ZERO symptoms of that naturebefore bringing it to Brake Check Research and I had to replace both during thecourse of my return visits for correctionsI tried to select the box for a call from management at checkout but itnever worked and kept restarting the transaction For obvious reasons, I no longer trust this location.Again, the records speak for themselvesSomeone from higher management or at least corporate customer serviceneeds to review them and actually contact me Regards, [redacted]
The $ [redacted] is referring to is an installation fee associated with the lifetime warranty on the parts.LIMITED LIFETIME BRAKE PARTS WARRANTYAll Limited Lifetime Warranties on brake parts apply when purchased in conjunction with the Limited Lifetime Brake Pad andShoe Warranty, except one-ton trucks and commercial fleet vehicles which are covered under our limited warranty listed below.Under this warranty, all new (not remanufactured, used or rebuilt) brake parts are covered when the installation fee is paid to anyBrake Check centerThis warranty covers brake parts as long as you own this vehicle“Dealer” or “Outside Procured” parts areexcluded.As stated above, warranties are honored when a customer pays the installation fee [redacted] is refusing to pay this fee All parts considered for warranty must be on the vehicle at the time of inspection
Complaint: [redacted] I am rejecting this response because:they wouldn't have honored the warranty to start with cause they charged her dollars and didn't change anything so how are you going to warranty your parts when they took her for a ride for and never changed anything on the car like I told chris at brake check the rotors on the truck are factory rotors so I know they was not changed but she was chared for new ones that's fraud so the bottom line is they can give her the dollars back that she was charged for work that wasn't done or we can go to court and I will prove that the work wasn't done and im sure at that point it will be a lot more than dollars and brake check know this aint the first time there reviews are filled with complaints like this it just this one isn't going away im willing to push this as far as I have to they took advantage of the wrong woman this time its a shame that a woman cant go in to a place of business without getting took advantage of Regards, [redacted]
The customer has been contacted by a Corporate Director The customer will meet the Corporate Director at another location to address his concerns
Complaint: ***
I am rejecting this response because:we lost all confidence in your company because we paid dollars and the brakes were still squeaking If that is any indication of the way you treat veterans we don't want to have anything to do with your company and will tell everyone we know
Regards,
*** ***
We have made attempts to contact the customer to address her concerns without success. We are awaiting a response from the customer- *** Baldovino, Corporate Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This message is regarding my complaint against Brake CheckI am writing to you to inform you that I have received my refund by
mail that was owed to meThank you for taking any actions that may have help to resolve my issue.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Brake Check did not make repairs to my vehicle, even though their response makes it seem like they didAlso, Brake Check did not address my request for a refund for the services that caused the damages to my vehicleI am seeking a full refund for those services, because of: the damages it caused to my vehicle, the stress and anxiety caused to me personally, and the front passenger side brake squealing was not fixed even though that was the sole reason I went to Brake Check on 06/09/
Regards,
*** ***
When performing brake services we inform the customer of any recommended items that may be needed in order to prevent future issues, ensuring a proper jobDuring the customer's initial visit in February 2015, it was recommended to the customer that the brake calipers be serviced to prevent
overheating of the brake components which can cause squeaking, pulsation, and uneven wear. The customer declined these services at that time. We completed all approved repairs.The customer returned in May stating that the brakes were squeaking. We reminded her of the recommended services that were declined earlier and offered to complete the necessary repairs which would now include duplicating repairs done in February to, again, ensure a proper job. Because the previous repairs had extended beyond the warranty period, the customer was responsible for the cost of all needed repairs. The customer refused to pay and decided to take the vehicle to another competitor. The request for a refund is being denied due to the customer's decision to deny recommended services at the original time of service
Complaint: ***I am rejecting this response because, I have since had a phone conversation with "*** *** - Director of Operations" with Brake Check and he has made an offer to make me a reasonable refundThis should occur early next week, and if I do receive the refund that he has offered me, then I will be willing to close the complaint.Regards,*** ***
Complaint: ***
I am rejecting this response
because:
I have received a voicemail 10/25/about a month after the incidentSince I had no luck with Brake Check I had to file a claim through my insurance so my truck is currently in the shop which is going to cost me $deductibleAt this point brake check has been contacted by my insurance company and hopefully they can resolve the issue with themI will deal with the other civil issues separately.
Regards,
*** ***
I have called Mrs*** in regards to the collision and have left a voicemail The vehicle will be going to a body shop as soon as Mrs*** returns my call and a rental will be provided - *** ***, Corporate Director
We have made several attempts to resolve this with the customer His initial complaint was that he felt his brake pedal was softer than normal Because of his location and the cost of towing the vehicle back to our store, we agreed to cover the cost of what a dealership told him was
needed, a bleed and flush of the brake fluid However, we would never receive an invoice for the service Just what appeared to be a hand written estimate which was $over the quoted price provided to us by the dealership We also found that the customer's uncle appears to be employed with the dealership as well.The customer then visited another location having removed a hydraulic component (brake caliper) from the vehicle, requesting that we return with him to his residence to install it back on his vehicle Removing this component compromises a closed, pressurized braking system and negates any work done by Brake Check or the dealership Our corporate representative refused to meet the customer's demands and we were uncertain as to why the customer would take it into his own hands to remove the component The customer states that the piston seal on the component was torn, yet there was no diagnosis of fluid leakage by Brake Check or the dealership Removing a caliper piston, if not done properly, can damage internal seals.Our offer to reimburse the customer $for the quoted price of a bleed and flush of the brake fluid stands pending the receipt of printed dealer receipt of paid service As a gesture of good faith and for any inconvenience the customer has experienced, we are offering a $Brake Check gift card which can be used for future services at any one of our locations
Complaint: ***
I am rejecting this response because: Multiple times I have taken my car back to Brake Check for them to inspect it and they brush me away every timeI don't want to waste my time with them anymoreI just want my money back so I can have this issue resolved once and for all
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me I am in touch with Mr*** from Brake Check and am in the process of working out a resolution at this time3/28/
Regards,
*** ***