Complaint: ***
I am rejecting this response because:Since *** *** diagnosed the vehicle as being satisfactory the vehicle has been brought back to them due to the transmission once again slippingThe "experts" at *** agreed that it was indeed slipping (which would never happen to a transmission with no problems)*** *** attempted a second time to alter the transmission fluid and a second time it failedAs they are aware, the transmission is STILL slippingThe experts at another *** stated that a transmission driven for miles with no fluid must be replacedMy insurance company also seconded that opinionBrake Check informed me that they refused to replace the transmissionThey still have not reimbursed $in rental fees as Phillip previously agreed to doBrake Check has a history of similar decisions and lawsuits proving customer deaths from their negligenceWe no longer feel the vehicle is safe and demand $4,for the transmission replacement to be done by Round Rock ***, and $for rental reimbursement.Regards,*** ***
We have contacted the customer and have come to an agreement that the customer will allow us to inspect the vehicle. We have also agreed that we will not perform any services on the vehicle without the customer's consent. Once the vehicle has been inspected, the customer will be
contacted regarding current issues and solutions on needed repairs- *** ***, Corporate Director
Mr*** came in on 8/05/and
had rear drums, brake shoes and hardware replacedHe was also informed that
the front pads and rotors needed to be addressed. Mr*** then came in on 9/16/
and stated his vehicle was shaking when brakingWe did replace the pads in
the
front but didn't address the rotor issue per the customer, and warrantied out the rear brake
drumsHe was also informed a second time that the rotors needed to be addressedHe stopped by the store about a month ago, but didn't
come in stating he was having the same issues. I offered to take a look at the
vehicle but he decided to wait. We value Mr*** as a customer and would do
what we can to rectify his situation as our customer- *** *** Corporate Director
Complaint: ***
I am rejecting this response because of neglect on behalf of Brake Check employees. During the first alignment the employee conducted the alignment and then told me they could not do the full adjustment because the vehicle needed the camber bolt kit. Due to Brake check performing a partial alignment without prior approval from me, this caused the outer part of the tires to wear down in less than miles. If the partial alignment was not conducted the tires would not have worn. Also, due to this misalignment this may have caused the ball joints to wear out. Usually worn ball joints cause inner tire wear and not outer tire wear. Brake Check did not state there was an issue with the ball joints until after the third visit and the tires were worn. If I knew the ball joints needed to be replaced prior to the alignment this service would have been made and then the alignment would have been conducted. It does not make any sense to pay for multiple alignments if suspension work and camber bolts needed to be completed because this would cause misalignment so I would have had all the work completed prior to making any alignment to save time and money. I must continue to seek remuneration due to Brake Check's negligence
Regards,
*** ***
We can identify with the customer's frustrations and would like to help However, we have made multiple attempts to schedule a time where we could meet with the customer, but they have cancelled each time We encourage the customer to contact our Corporate Director, *** ***, directly
at *** ***
Complaint: ***
I am rejecting this response because:Our complaint against Brake Check remains ongoing,
for almost two months now. Since repairs were made to their work, they have delayed any resolution. We kept the parts that caused the damage and mailed them to Brake Check last month. They asked for additional parts which, of course, had been discarded. They said they had to send the parts first to the vendor, and now to the manufacturer, to assure they are the actual parts, casting aspersions on two separate Dodge service centers, implying that they had not sent the ball joints that caused all the problems, costing us over $to repair. They also have not responded to the rear brake adjustment we had to have done just one week after their repairs, at a cost of $108. We feel Brake Check is just delaying as we are retired senior citizens on a long road trip just passing through Texas who will eventually give up and go away. Is this their business practice? There is also the sales competition among their stores that we heard a manager discussing on the phone during the seventeen hours we spent in their stores. It may explain our original $bill after coming in with a simple growl in our front brakes. Did we even need the front end work which ended up costing us another $to repair? We feel Brake Check should reimburse our expenses to fix and repair their work
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:i did take the rotors in and they want to charge me dollars for something that has a life time warranty when weve paid them dollars to all old parts back on the truck so I called his boss chris weeks ago he was suppose to talk to gernld and call me the same day and I haven't heard from him he said he would get the part so he could for his self that they charged her for all new parts and put the origal parts back on the truck weve paid for the work and the work was never done there good at taking advantage of women that doesn't know any better and there not going to get by with it this time
Regards,
*** ***
The customer visited one of our Corpus Christi locations in need of an alignment During service, the customer was advised that she needed a kit installed in order to complete the needed adjustments Customer had the kit installed at another facility and brought the vehicle back to a 2nd
location to be realigned The alignment work was done at no charge to the customer The customer inquired about her front end components, specifically her ball joints Upon a visual inspection, the Store Director didn't see anything visually wrong with the ball joints The customer then went back to the original location with the same inquiry Upon further inspection it was determined that the ball joints were indeed bad and needed to be replaced The customer has since had the ball joints replaced at another facility and is now requesting reimbursement of tire costs along with a refund of the original alignment costs.Though we understand and empathize with the customer's feelings regarding the matter, we must decline their request Brake Check is not responsible for the condition of existing vehicle parts when performing alignment services and any wear on tires due to worn parts is the sole responsibility of the customer We have, however, offered the customer a $gift card, in good faith, which may be redeemed for other needed services The customer has declined our offering- *** ***, Operations Director
Complaint: ***
I am rejecting this response because:This response seems completely automated and has no useful contentThe "Corporate Director" assigned to our case has not followed through on any of his offers to supply us with a rental vehicle, to replace the transmission instead of attempt to top-off the transmission fluid (after driving to DALLAS with no transmission fluid in our vehicle) and as of Friday hadn't returned any of my calls in a weekWhen I asked for the contact information for the person their corporate director reported to, he refused to provide itAt this point we would like to be contacted by someone above the "corporate directors"
Regards,
*** ***
Brake Check's mission is to provide peace of mind to our customers and agree with the customer that our responsibility is to ensure their safety as well The customer's vehicle has been repaired and we have taken steps to ensure that incidents like this don't happen in the future We
sincerely apologize to Mr*** and thank him for taking the time to provide feedback
We have attempted to work with the customer to resolve their issue, asking to inspect the vehicle and have offered to complete any needed repairs at no cost to the customer However, the customer refuses to bring the vehicle back We are denying their request for a refund- *** ***,
Operations Director
We have been in contact with the customer and have begun investigating the issue. The customer has been cooperative as we work towards a resolution- *** ***, Operations Director
I am going to deny her refundBrake Check was not given the opportunity to correct any issues on vehicle when the issue occurredCustomer went to Just Brakes on her own and Brake Check is not responsible for her decision- *** ***, Operations Director
The customer was directed to our location on Research Blvd where she was asked to list all concerns to be addressed. These concerns were addressed and the customer was asked to verify that all items were completed to satisfaction. The customer agreed that they were at that time. -
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Since *** *** diagnosed the vehicle as being satisfactory the vehicle has been brought back to them due to the transmission once again slippingThe "experts" at *** agreed that it was indeed slipping (which would never happen to a transmission with no problems)*** *** attempted a second time to alter the transmission fluid and a second time it failedAs they are aware, the transmission is STILL slippingThe experts at another *** stated that a transmission driven for miles with no fluid must be replacedMy insurance company also seconded that opinionBrake Check informed me that they refused to replace the transmissionThey still have not reimbursed $in rental fees as Phillip previously agreed to doBrake Check has a history of similar decisions and lawsuits proving customer deaths from their negligenceWe no longer feel the vehicle is safe and demand $4,for the transmission replacement to be done by Round Rock ***, and $for rental reimbursement.Regards,*** ***
We have contacted the customer and have come to an agreement that the customer will allow us to inspect the vehicle. We have also agreed that we will not perform any services on the vehicle without the customer's consent. Once the vehicle has been inspected, the customer will be
contacted regarding current issues and solutions on needed repairs- *** ***, Corporate Director
Mr*** came in on 8/05/and
had rear drums, brake shoes and hardware replacedHe was also informed that
the front pads and rotors needed to be addressed. Mr*** then came in on 9/16/
and stated his vehicle was shaking when brakingWe did replace the pads in
the
front but didn't address the rotor issue per the customer, and warrantied out the rear brake
drumsHe was also informed a second time that the rotors needed to be addressedHe stopped by the store about a month ago, but didn't
come in stating he was having the same issues. I offered to take a look at the
vehicle but he decided to wait. We value Mr*** as a customer and would do
what we can to rectify his situation as our customer- *** *** Corporate Director
Complaint: ***
I am rejecting this response because of neglect on behalf of Brake Check employees. During the first alignment the employee conducted the alignment and then told me they could not do the full adjustment because the vehicle needed the camber bolt kit. Due to Brake check performing a partial alignment without prior approval from me, this caused the outer part of the tires to wear down in less than miles. If the partial alignment was not conducted the tires would not have worn. Also, due to this misalignment this may have caused the ball joints to wear out. Usually worn ball joints cause inner tire wear and not outer tire wear. Brake Check did not state there was an issue with the ball joints until after the third visit and the tires were worn. If I knew the ball joints needed to be replaced prior to the alignment this service would have been made and then the alignment would have been conducted. It does not make any sense to pay for multiple alignments if suspension work and camber bolts needed to be completed because this would cause misalignment so I would have had all the work completed prior to making any alignment to save time and money. I must continue to seek remuneration due to Brake Check's negligence
Regards,
*** ***
We can identify with the customer's frustrations and would like to help However, we have made multiple attempts to schedule a time where we could meet with the customer, but they have cancelled each time We encourage the customer to contact our Corporate Director, *** ***, directly
at *** ***
Complaint: ***
I am rejecting this response because:Our complaint against Brake Check remains ongoing,
for almost two months now. Since repairs were made to their work, they have delayed any resolution. We kept the parts that caused the damage and mailed them to Brake Check last month. They asked for additional parts which, of course, had been discarded. They said they had to send the parts first to the vendor, and now to the manufacturer, to assure they are the actual parts, casting aspersions on two separate Dodge service centers, implying that they had not sent the ball joints that caused all the problems, costing us over $to repair. They also have not responded to the rear brake adjustment we had to have done just one week after their repairs, at a cost of $108. We feel Brake Check is just delaying as we are retired senior citizens on a long road trip just passing through Texas who will eventually give up and go away. Is this their business practice? There is also the sales competition among their stores that we heard a manager discussing on the phone during the seventeen hours we spent in their stores. It may explain our original $bill after coming in with a simple growl in our front brakes. Did we even need the front end work which ended up costing us another $to repair? We feel Brake Check should reimburse our expenses to fix and repair their work
Regards,
*** ***
The customer has been contacted by a Corporate Director The customer will meet the Corporate Director at another location to address his concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:i did take the rotors in and they want to charge me dollars for something that has a life time warranty when weve paid them dollars to all old parts back on the truck so I called his boss chris weeks ago he was suppose to talk to gernld and call me the same day and I haven't heard from him he said he would get the part so he could for his self that they charged her for all new parts and put the origal parts back on the truck weve paid for the work and the work was never done there good at taking advantage of women that doesn't know any better and there not going to get by with it this time
Regards,
*** ***
The customer visited one of our Corpus Christi locations in need of an alignment During service, the customer was advised that she needed a kit installed in order to complete the needed adjustments Customer had the kit installed at another facility and brought the vehicle back to a 2nd
location to be realigned The alignment work was done at no charge to the customer The customer inquired about her front end components, specifically her ball joints Upon a visual inspection, the Store Director didn't see anything visually wrong with the ball joints The customer then went back to the original location with the same inquiry Upon further inspection it was determined that the ball joints were indeed bad and needed to be replaced The customer has since had the ball joints replaced at another facility and is now requesting reimbursement of tire costs along with a refund of the original alignment costs.Though we understand and empathize with the customer's feelings regarding the matter, we must decline their request Brake Check is not responsible for the condition of existing vehicle parts when performing alignment services and any wear on tires due to worn parts is the sole responsibility of the customer We have, however, offered the customer a $gift card, in good faith, which may be redeemed for other needed services The customer has declined our offering- *** ***, Operations Director
Complaint: ***
I am rejecting this response because:This response seems completely automated and has no useful contentThe "Corporate Director" assigned to our case has not followed through on any of his offers to supply us with a rental vehicle, to replace the transmission instead of attempt to top-off the transmission fluid (after driving to DALLAS with no transmission fluid in our vehicle) and as of Friday hadn't returned any of my calls in a weekWhen I asked for the contact information for the person their corporate director reported to, he refused to provide itAt this point we would like to be contacted by someone above the "corporate directors"
Regards,
*** ***
Brake Check's mission is to provide peace of mind to our customers and agree with the customer that our responsibility is to ensure their safety as well The customer's vehicle has been repaired and we have taken steps to ensure that incidents like this don't happen in the future We
sincerely apologize to Mr*** and thank him for taking the time to provide feedback
We have attempted to work with the customer to resolve their issue, asking to inspect the vehicle and have offered to complete any needed repairs at no cost to the customer However, the customer refuses to bring the vehicle back We are denying their request for a refund- *** ***,
Operations Director
We have been in contact with the customer and have begun investigating the issue. The customer has been cooperative as we work towards a resolution- *** ***, Operations Director
Complaint: ***
I would like a refund for all of the parts paid which include the pump and the house :
Regards,
*** ***
Complaint: ***
I am rejecting this response because: ( see attached )
Regards,
*** ***
The customer came in on July 8th and we replaced the rotors at no cost to the customer
I am going to deny her refundBrake Check was not given the opportunity to correct any issues on vehicle when the issue occurredCustomer went to Just Brakes on her own and Brake Check is not responsible for her decision- *** ***, Operations Director
The customer was directed to our location on Research Blvd where she was asked to list all concerns to be addressed. These concerns were addressed and the customer was asked to verify that all items were completed to satisfaction. The customer agreed that they were at that time. -
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***