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KeySmart Reviews (45)

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Sorry for the Missing package LeonUSPS does not offer tracking to certain parts of ChinaWe have refunded the order accordingly Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We apologize and have refunded you

Hi,I just refunded your purchaseI apologize for any inconvenience you expeirienced in responding to our Customer Service team We had some turn over and a huge spike in sales in August/September and we fell way short on responding to customer service requests.Apologies, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Hi [redacted] , What is your order number? We will send a return mailer to send the product back Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) My order number is XXXXXI would like my refund before I return the merchandiseYou can rely on the fact that I will return the merchandise in the mailer because I have gone through the hassle of contacting the Revdex.com and I have filed a complaint through [redacted] I have operated in good faith on all occasions through this process I am just concerned because the initial email I received from your company was rude and curtAdditionally, your company has several unresolved cases with the Revdex.com, along with a D- rating from the Revdex.com Since you have returned $2.98, I am only entitled to a refund of $24.04-$= $ Final Consumer Response / [redacted] (4200, 17, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the first rebuttal on July 4,I included the order number which is XXXXXBut, I still have not received a prepaid mailer to return the merchandiseI want a prepaid mailer from you to return the product in, not just a mailing label because that would require me to purchase a mailer thereby causing me a real economic loss I also have stated time and again that I do not plan to return the product until I receive a refund in my [redacted] accountThis is due to the poor reputation that your company has in resolving customer disputes I have filed a complaint with [redacted] as well, and if I do not have satisfaction by 7/26, they will be coming after you for the funds because they will be providing me a refund on 7/ I await your actions to refund me the $owed after the credit of $on my original purchase of $I also await the arrival of a prepaid return mailer so that I can deliver the product back to you Final Business Response / [redacted] (4000, 19, 2015/07/20) */ We apologize for your frustration [redacted] We would not expect you to purchase the envelope as they are free from any post officeWe will refund your order, you may also keep the KeySmart since it is in working order and you enjoy itWe have notified the manufacturer of the S-biner about the issues and it has since been fixed Thank you!

Apologies ***,We got swamped with [redacted] for the Rugged and our customer service couldn't handle it.I just refunded your order.You should see the return on your credit card in about days.Apologies for the inconvenience.Below is my name and phone number in case you need to reach me.*** [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Replacement parts were sent upon customers request Randy - We'll follow up with you once you receive them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Sorry ***, Please email me at [redacted] @curvgroup.com and I will get you refunded immediatelySorry, ***

Sorry ***, Please email me at [redacted] @curvgroup.com and I will get you refunded immediately Sorry, ***

I apologize, I just refunded your order.We recently had someone leave in our customer service department and then our orders really picked up as well so we are late in responding to customer service emails.Someone should reach out to you soon to send a replacement.Thanks,***

Hi,I just refunded your purchase.I apologize for any inconvenience you expeirienced in responding to our Customer Service teamWe had some turn over and a huge spike in sales in August/September and we fell way short on responding to customer service requests.Apologies, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/29) */ We sincerely apologize ***We are a small Chicago company, and after a big surge of popularity in April it extended our 2-day shipping windowWe have just refunded the orderWe hope we can win back your business in the future!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I apologize Mr***We released a new version of the KeySmart last month and have been behind on customer service ever sinceWe just hired additional CS reps so we can respond faster but it is taking a while to get them up to speedI have refunded your order for $
You should see the refund on your card in 4-days(Sorry it takes a while)
Apologies,
***

Initial Business Response /* (1000, 7, 2015/07/03) */
Hi ***,
We have refunded your orderUnfortunately due to a lot of scams, we have to take the post offices word on these cases that the package was deliveredOur small business cannot afford to send free orders and product, so I hope
you understand our need to wait
Thank you for your patience
Initial Consumer Rebuttal /* (2000, 9, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand the need to protect your business and know that doing anything along these lines is highly uncharacteristic of meWhich is why I was persistent but as polite as I could be for the last 1/monthsI hate that it took this step to resolve everything, but am thankful that it has and I thank you for ultimately taking care of the issueThank you for your time

Initial Business Response /* (1000, 12, 2015/05/05) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@curvgroup.com
We are unclear about the issue, the customer has stated they have received the product ("received till now")but would like a refund without
sending the product back?
Please keep in mind that we ship all orders out in a very timely manner with the customers selected shipping methodIn this case it is International first class which does have a tracking numberHowever, since the customer is in China, the tracking loses resolution once it crosses the border, something we cannot controlOnly other shipping option is International Priority for roughly $which would not be feasible for the customers
As best practice we like to wait until the product is received back to ensure their address, labeling, size, etc is correctIf we simply send the same package again it is likely to have the same outcomeWe also like to wait on the refunds because we have experienced a large amount of fraudulent order from ChinaThe order was definitely sent out with all the international information provided by the customerHowever if they are certain they have not received it, we can certainly issue a refund
Thank you,
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the bussiness' response, because they don't offer any further solution hereThey have got the money, and they prefer to wait till they have recieved back the productBut I don't get my product, and it is not my fault! On their website they published a promotion information that they offer free shipment to China if the order is above certain amountNo further information was mentioned about the express they chose was an ordinary mail without customer's phone number on itWhen I set the order, their website asked all my address information including my phone numberTherefore, I totally don't know the mail was so slow and easy to be out of contact
The bussiness say "the customer has stated they have received the product ("received till now")but would like a refund without sending the product back?" This is not trueI haven't recieved the product till now
It has been more than months since the order was placedNo matter the mail was missing or not, the customer should not be responsible for the consequenceAccording to the bussiness' reply, it seems that there are more Chinese customer facing the same problem caused by bussiness' carelessnessPerhaps, most of them haven't heard of any organization like Revdex.comThe seller (keysmart) should take their responsibility and stop putting off the refund
Final Business Response /* (4000, 18, 2015/05/29) */
Yes we agree months is sufficient time to send the order from BeijingWe have not received the returned item but we are happy to refund the paymentFaults on the shipping carriers cannot be controlled by the sender or receiver, so we will of course not hold any customer liable
Final Consumer Response /* (2000, 20, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this business' proposed resolution
Every postoffice around my place replied me that if there is such a surface mail, it will be returned to where it come from within monthHope you can find the mail

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **
my *** No***@163.com , thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 12, 2015/05/05) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@curvgroup.com
We are unclear about the issue, the customer has stated they have received the product ("received till now")but would like a refund
without sending the product back?
Please keep in mind that we ship all orders out in a very timely manner with the customers selected shipping methodIn this case it is International first class which does have a tracking numberHowever, since the customer is in China, the tracking loses resolution once it crosses the border, something we cannot controlOnly other shipping option is International Priority for roughly $which would not be feasible for the customers
As best practice we like to wait until the product is received back to ensure their address, labeling, size, etc is correctIf we simply send the same package again it is likely to have the same outcomeWe also like to wait on the refunds because we have experienced a large amount of fraudulent order from ChinaThe order was definitely sent out with all the international information provided by the customerHowever if they are certain they have not received it, we can certainly issue a refund
Thank you,
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the bussiness' response, because they don't offer any further solution hereThey have got the money, and they prefer to wait till they have recieved back the productBut I don't get my product, and it is not my fault! On their website they published a promotion information that they offer free shipment to China if the order is above certain amountNo further information was mentioned about the express they chose was an ordinary mail without customer's phone number on itWhen I set the order, their website asked all my address information including my phone numberTherefore, I totally don't know the mail was so slow and easy to be out of contact
The bussiness say "the customer has stated they have received the product ("received till now")but would like a refund without sending the product back?" This is not trueI haven't recieved the product till now
It has been more than months since the order was placedNo matter the mail was missing or not, the customer should not be responsible for the consequenceAccording to the bussiness' reply, it seems that there are more Chinese customer facing the same problem caused by bussiness' carelessnessPerhaps, most of them haven't heard of any organization like Revdex.comThe seller (keysmart) should take their responsibility and stop putting off the refund
Final Business Response /* (4000, 18, 2015/05/29) */
Yes we agree months is sufficient time to send the order from BeijingWe have not received the returned item but we are happy to refund the paymentFaults on the shipping carriers cannot be controlled by the sender or receiver, so we will of course not hold any customer liable
Final Consumer Response /* (2000, 20, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this business' proposed resolution
Every postoffice around my place replied me that if there is such a surface mail, it will be returned to where it come from within monthHope you can find the mail

Sorry about that ***,I just refunded youit might take up to a week for the refund to show up on your card.Hopefully the shipment shows upwe ship through UPS and they hand it off to the Post Office so there a screw-ups in the transfer sometimes.Apologies,***

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Address: 300 W Central Rd Unit 837, Mount Prospect, Illinois, United States, 60056-8801

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