KeySmart

Sorry [redacted],
 
Please email me at [redacted]@curvgroup.com and I will get you refunded immediately.
 
Sorry,
 
[redacted]

Sorry [redacted], Please email me at [redacted]@curvgroup.com and I will get you refunded immediately. Sorry, [redacted]

Initial Business Response /* (1000, 8, 2015/05/29) */
We sincerely apologize [redacted]. We are a small Chicago company, and after a big surge of popularity in April it extended our normal 2-day shipping window. We have just refunded the order. We hope we can win back your business in the future!

Initial Business Response /* (1000, 5, 2015/08/05) */
Very sorry about the missing emails, we have checked everywhere and never received them. What is your email address? We will send you an email to establish the communication and refund process
Initial Consumer Rebuttal /* (3000, 7,...

2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Email - [redacted]@msn.com
Would there still be a 21 day refund policy placed on this request or given leeway to expedite the refund process?
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And your return address is the same as the one where it was shipped or is it another address entirely? Why couldn't you just have your return address listed on your website in the first place?
Final Business Response /* (4000, 13, 2015/08/12) */
Hi [redacted],
We apologize for the confusion, we answer all emails within 48 hours so the email was never received. The return address is below, please send the product back at your convenience and we can start the refund process
KeySmart
[redacted] West [redacted] street
Unit **
[redacted] XXXXX
Thank you,

Initial Business Response /* (1000, 8, 2015/05/29) */
Very sorry [redacted], we have not received the emails on our end. We will look into our email server to find the issue. Can you reply with your order number? We will happily refund 100% of the payment if has not been received or if you...

would like to return it. We apologize again for the frustration.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order #XXXXX
Final Business Response /* (4000, 12, 2015/06/08) */
We have refunded your order in fill