KeySmart

Initial Business Response /* (1000, 5, 2015/07/03) */
Hi ***,
What is your order number? We will send a return mailer to send the product back
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My
order number is XXXXXI would like my refund before I return the merchandiseYou can rely on the fact that I will return the merchandise in the mailer because I have gone through the hassle of contacting the Revdex.com and I have filed a complaint through *** I have operated in good faith on all occasions through this process
I am just concerned because the initial email I received from your company was rude and curtAdditionally, your company has several unresolved cases with the Revdex.com, along with a D- rating from the Revdex.com
Since you have returned $2.98, I am only entitled to a refund of $24.04-$= $
Final Consumer Response /* (4200, 17, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the first rebuttal on July 4,I included the order number which is XXXXXBut, I still have not received a prepaid mailer to return the merchandiseI want a prepaid mailer from you to return the product in, not just a mailing label because that would require me to purchase a mailer thereby causing me a real economic loss
I also have stated time and again that I do not plan to return the product until I receive a refund in my *** accountThis is due to the poor reputation that your company has in resolving customer disputes
I have filed a complaint with *** as well, and if I do not have satisfaction by 7/26, they will be coming after you for the funds because they will be providing me a refund on 7/
I await your actions to refund me the $owed after the credit of $on my original purchase of $I also await the arrival of a prepaid return mailer so that I can deliver the product back to you
Final Business Response /* (4000, 19, 2015/07/20) */
We apologize for your frustration *** We would not expect you to purchase the envelope as they are free from any post officeWe will refund your order, you may also keep the KeySmart since it is in working order and you enjoy itWe have notified the manufacturer of the S-biner about the issues and it has since been fixed
Thank you!

I apologize Mr***.We released a new version of the KeySmart last month and have been behind on customer service ever since.We just hired additional CS reps so we can respond faster but it is taking a while to get them up to speed.I have refunded your order for $ You should see the
refund on your card in 4-days(Sorry it takes a while)Apologies,***

I apologize, I just refunded your orderWe recently had someone leave in our customer service department and then our orders really picked up as well so we are late in responding to customer service emailsSomeone should reach out to you soon to send a
replacement.Thanks,
***

Apologies ***,
We got swamped with *** for the Rugged and our customer service couldn't handle itI just refunded your orderYou should see the return on your credit card in about daysApologies for the inconvenienceBelow is my name and phone number in
case you need to reach me.*** ***
***

Initial Business Response /* (1000, 5, 2015/08/13) */
Sorry for the Missing package LeonUSPS does not offer tracking to certain parts of ChinaWe have refunded the order accordingly
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED
the response from the business.)

Initial Business Response /* (1000, 7, 2015/07/03) */
Hi ***,
We have refunded your orderUnfortunately due to a lot of scams, we have to take the post offices word on these cases that the package was deliveredOur small business cannot afford to send free orders and product, so
I hope you understand our need to wait
Thank you for your patience
Initial Consumer Rebuttal /* (2000, 9, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I understand the need to protect your business and know that doing anything along these lines is highly uncharacteristic of meWhich is why I was persistent but as polite as I could be for the last 1/monthsI hate that it took this step to resolve everything, but am thankful that it has and I thank you for ultimately taking care of the issueThank you for your time

Initial Business Response /* (1000, 8, 2015/05/29) */
We sincerely apologize [redacted]. We are a small Chicago company, and after a big surge of popularity in April it extended our normal 2-day shipping window. We have just refunded the order. We hope we can win back your business in the...

future!

Hi,I just refunded your purchase.
I apologize for any inconvenience you expeirienced in responding to our Customer Service team
We had some turn over and a huge spike in sales in August/September and we fell way short on responding to customer service...

requests.Apologies,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/13) */
Sorry for the Missing package Leon. USPS does not offer tracking to certain parts of China. We have refunded the order accordingly
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)

Initial Business Response /* (1000, 5, 2015/07/03) */
Hi [redacted],
What is your order number? We will send a return mailer to send the product back.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My order number...

is XXXXX. I would like my refund before I return the merchandise. You can rely on the fact that I will return the merchandise in the mailer because I have gone through the hassle of contacting the Revdex.com and I have filed a complaint through [redacted] I have operated in good faith on all occasions through this process.
I am just concerned because the initial email I received from your company was rude and curt. Additionally, your company has several unresolved cases with the Revdex.com, along with a D- rating from the Revdex.com.
Since you have returned $2.98, I am only entitled to a refund of $24.04-$2.98 = $21.06.
Final Consumer Response /* (4200, 17, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the first rebuttal on July 4,I included the order number which is XXXXX. But, I still have not received a prepaid mailer to return the merchandise. I want a prepaid mailer from you to return the product in, not just a mailing label because that would require me to purchase a mailer thereby causing me a real economic loss.
I also have stated time and again that I do not plan to return the product until I receive a refund in my [redacted] account. This is due to the poor reputation that your company has in resolving customer disputes.
I have filed a complaint with [redacted] as well, and if I do not have satisfaction by 7/26, they will be coming after you for the funds because they will be providing me a refund on 7/27.
I await your actions to refund me the $21.06 owed after the credit of $2.98 on my original purchase of $24.04. I also await the arrival of a prepaid return mailer so that I can deliver the product back to you.
Final Business Response /* (4000, 19, 2015/07/20) */
We apologize for your frustration [redacted] We would not expect you to purchase the envelope as they are free from any post office. We will refund your order, you may also keep the KeySmart since it is in working order and you enjoy it. We have notified the manufacturer of the S-biner about the issues and it has since been fixed.
Thank you!

Initial Business Response /* (1000, 5, 2015/08/05) */
Very sorry about the missing emails, we have checked everywhere and never received them. What is your email address? We will send you an email to establish the communication and refund process
Initial Consumer Rebuttal /*...

(3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Email - [redacted]@msn.com
Would there still be a 21 day refund policy placed on this request or given leeway to expedite the refund process?
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And your return address is the same as the one where it was shipped or is it another address entirely? Why couldn't you just have your return address listed on your website in the first place?
Final Business Response /* (4000, 13, 2015/08/12) */
Hi [redacted],
We apologize for the confusion, we answer all emails within 48 hours so the email was never received. The return address is below, please send the product back at your convenience and we can start the refund process
KeySmart
[redacted] West [redacted] street
Unit **
[redacted] XXXXX
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Apologies [redacted],We got swamped with [redacted] for the Rugged and our customer service couldn't handle it.I just refunded your order.You should see the return on your credit card in about 5 days.Apologies for the inconvenience.Below is my name and phone number in case you need to reach me.[redacted]...

[redacted]
[redacted]

We apologize and have refunded you.

Initial Business Response /* (1000, 8, 2015/05/29) */
Very sorry [redacted], we have not received the emails on our end. We will look into our email server to find the issue. Can you reply with your order number? We will happily refund 100% of the payment if has not been received or if you would like...

to return it. We apologize again for the frustration.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order #XXXXX
Final Business Response /* (4000, 12, 2015/06/08) */
We have refunded your order in fill

I can refund you, can I have your [redacted] information to refund the order?

I apologize, I just refunded your order.We recently had someone leave in our customer service department and then our orders really picked up as well so we are late in responding to customer service emails.Someone should reach out to you soon to send a replacement.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi,I just refunded your purchase.I apologize for any inconvenience you expeirienced in responding to our Customer Service teamWe had some turn over and a huge spike in sales in August/September and we fell way short on responding to customer service requests.Apologies,[redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
Replacement parts were sent upon customers request
Randy - We'll follow up with you once you receive them