Kia Dealer refuses to fix two recall items on my 2019 Sorento. I keep getting notices for action required but, dealer wants nothing to do with recalls.
valley hi kia me n my folks went there to lease our third kia they treated me n my folks like we were last on food chain my dad in wheel chair my mom has arthoritus any way there had us there 5 hrs he said my moms credit to low so now the only way is if we buy it my parents r beat and then he said I have to put in dad s name his score is 760 our 2018 kia we want to trade in has 13000 mils on it its a le they push a striped serento he says upside down the lease is a 3 year lease we only had 1 year left now its 83 mons we had to pay 22000 for payoff we only had 12 payments 40000 for a stippie the degraded us ripped us off and now we h a credit comp not u guys we had good standing if this the way this deal gos down I will let every senior know how degrading they were to us and u guys will lose our bussness I thought very highly of u I wish I would have went to allstar kia but we moved to Hesperia please help us just becouse we r old does not mean we dont count thank you
We apologize for your concern We are aware that you are working with a Total Case Specialist who will follow up with you in 2-business days to review your complaint further
We apologize for your concern Our records indicate a rep has assisted you in obtaining the second key If you have any further concerns, please contact your rep directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to approach me with resolution Regards, [redacted]
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representatives, however at this time, your mileage exceeds the 5/basic warrantyYour representative will continue to communicate with any updates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one from KIA reached out to me but I did call them and talked to "***" [redacted] said he will reqeust an $gift card to be sent to me in 4-wksI think this case should stay open until I receive my gift cardThis is not the first time that KIA promised me that a gift card will be sent but nothing happen afteward Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not think they need to business days I have been fighting with them since December Hagerstown Kia has been contacting them I have sent e-mails I was told I would be contacting on [redacted] [redacted] ***
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representativesYour representative will communicate with any updates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been waiting for someone to contact me and have yet to receive any information that they would even look into my vehicle and the recall If in fact I do receive confirmation and they will investigate and cover the charges left on the vehicle I will proceed with closing this case until then I am left without a vehicle for a car that when it was being driven would not turn and continued to go straight and hit a ft tall palm tree resulting in the car catching on fire Regards, [redacted] ***
We're sorry to hear about the concerns you have experienced, but see that you were able to speak to your case representative yesterdayShe is in the process of reviewing your case & will be in touch accordingly
Our records indicate that your representative attempted to reach you earlier today & left a messagePlease follow up with her directly to further discuss your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept this response Maintenance Records were given to [redacted] at the Dealership According to [redacted] Kia denied the maintenance records The real issue at hand is being overlooked The car was taken in due to a battery issue, and the battery light is the only light that ever came on I bought a battery from Kia for $and the car still did not start I have two questions Why did the battery go out? Why was the final diagnosis Engine failure, and no check engine light ever came on? I'm extremely upset that I'm leasing a vehicle with only 33,miles and I can't get clear answers I've called Kia Motors and faxed several letters out to Corporate Contacts who have failed to respond It seems that Kia [redacted] has a defect in their dashboard lighting system How does a brand new vehicle have engine failure without one indicator lighting up except for the battery indicator???? I would also like to know who is requesting the maintenance records now, and what happened to the maintenance records that I gave to the Dealership? This appears to be that of a Lemon Law Suit situation Thank You
We apologize for your concern We understand you currently have a case open with an Escalated Case Representative Please continue working with your case rep for further assistance
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representativesPlease feel free to send in any/all maintenance records you have and your case will be reviewed
valley hi kia me n my folks went there to lease our third kia they treated me n my folks like we were last on food chain my dad in wheel chair my mom has arthoritus any way there had us there 5 hrs he said my moms credit to low so now the only way is if we buy it my parents r beat and then he said I have to put in dad s name his score is 760 our 2018 kia we want to trade in has 13000 mils on it its a le they push a striped serento he says upside down the lease is a 3 year lease we only had 1 year left now its 83 mons we had to pay 22000 for payoff we only had 12 payments 40000 for a stippie the degraded us ripped us off and now we h a credit comp not u guys we had good standing if this the way this deal gos down I will let every senior know how degrading they were to us and u guys will lose our bussness I thought very highly of u I wish I would have went to allstar kia but we moved to Hesperia please help us just becouse we r old does not mean we dont count thank you
We apologize for your concern We will have a representative reach out to you to discuss your case
We apologize for your concern We are aware that you are working with a Total Case Specialist who will follow up with you in 2-business days to review your complaint further
We apologize for your concern Our records indicate a rep has assisted you in obtaining the second key If you have any further concerns, please contact your rep directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will wait for the business to approach me with resolution Regards, [redacted]
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representatives, however at this time, your mileage exceeds the 5/basic warrantyYour representative will continue to communicate with any updates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one from KIA reached out to me but I did call them and talked to "***" [redacted] said he will reqeust an $gift card to be sent to me in 4-wksI think this case should stay open until I receive my gift cardThis is not the first time that KIA promised me that a gift card will be sent but nothing happen afteward Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not think they need to business days I have been fighting with them since December Hagerstown Kia has been contacting them I have sent e-mails I was told I would be contacting on [redacted] [redacted] ***
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representativesYour representative will communicate with any updates
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been waiting for someone to contact me and have yet to receive any information that they would even look into my vehicle and the recall If in fact I do receive confirmation and they will investigate and cover the charges left on the vehicle I will proceed with closing this case until then I am left without a vehicle for a car that when it was being driven would not turn and continued to go straight and hit a ft tall palm tree resulting in the car catching on fire Regards, [redacted] ***
We're sorry to hear about the concerns you have experienced, but see that you were able to speak to your case representative yesterdayShe is in the process of reviewing your case & will be in touch accordingly
We apologize for your concern A representative will contact you to provide assistance and review your case further
We apologize for your concern A representative will contact you in 2-business days to review your case further
Our records indicate that your representative attempted to reach you earlier today & left a messagePlease follow up with her directly to further discuss your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept this response Maintenance Records were given to [redacted] at the Dealership According to [redacted] Kia denied the maintenance records The real issue at hand is being overlooked The car was taken in due to a battery issue, and the battery light is the only light that ever came on I bought a battery from Kia for $and the car still did not start I have two questions Why did the battery go out? Why was the final diagnosis Engine failure, and no check engine light ever came on? I'm extremely upset that I'm leasing a vehicle with only 33,miles and I can't get clear answers I've called Kia Motors and faxed several letters out to Corporate Contacts who have failed to respond It seems that Kia [redacted] has a defect in their dashboard lighting system How does a brand new vehicle have engine failure without one indicator lighting up except for the battery indicator???? I would also like to know who is requesting the maintenance records now, and what happened to the maintenance records that I gave to the Dealership? This appears to be that of a Lemon Law Suit situation Thank You
We apologize for your concern We understand you currently have a case open with an Escalated Case Representative Please continue working with your case rep for further assistance
We are sorry to hear about your concernsWe see that your case is still open & being worked by one of our representativesPlease feel free to send in any/all maintenance records you have and your case will be reviewed
We apologize for your concern We will have a representative reach out to you today to follow up on your case and provide assistance