We're sorry to hear about the concerns you are experiencingYour case has been reviewed & our original position still standsIf you have any further questions, please reach out to your representative directly
We do apologize for the customers concerns and left voicemails for the customer March 23rd and March 28th with no responseIf the customer is still having concerns, please have them contact Consumer Affairs at 800-333-
We are sorry to hear about thisWe have a member of our team who specializes in assisting military customers stationed overseasWe are forwarding your information to her for review & she will contact you within 2-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is the same response that I received when trying to contact the company through channels to have the issue addressed If KIA will not do anything further I would like this complaint to by credited as a negative against the organization in their Revdex.com rating Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Kia has stated that there's no recall in effect therefore I should have my insurance take care of itNot even an offer to reduce or discount one for the inconvenience and extra cost associated with having to replace windshields] Regards, [redacted]
We understand you have been in touch with one of our case representatives Please review any concerns you may have with him, and he will be happy to assist
We apologize again for your concern We have tried contacting you but have been unable to successfully do so Please call your case handler at your earliest convenience to review your case It is our understanding that the vehicle was underwent two inspections and no concerns were noted
We apologize for your concern We understand you have spoken with a representative who has explained Kia's position on this matter at this time If you have any further questions, please contact your rep for further clarification
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards,The agent [redacted] has reached out to me in regards to this matter and the issue has not been resolved [redacted] was very blunt with me and to the point with what my options are at this pointI was instructed to contact my local Kia service center for replacement of the parts that were already replacedThis is an immense inconvenience since I already followed the directions given too me in the first placeI did not ask for a tire replacement for the damages caused by the faulty part, only a reimbursement [redacted] kept driving that she was not able to produce a reimbursement until I went and had the parts replaced again, but by a certified Kia service centerSince I was given no other options I agreedHowever, once I talked to the service center they informed me they couldn't make an appointment for me yet since the parts are not in stockSo now I am stuck waiting even longer for a reimbursement I should have received alreadyI attempted to contact the agent back once again with no response and I am incrediblly frustrated about the whole situationAll I am asking for is a reimbursement for my costs, I'm not even being appeased in any way for this, the request is simply for the reimbursement and they are forcing me to waitThis is terrible customer service and I will never do business with Kia Motors againThis is not how a company should treat their customers [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sure...the message from Kia of America only stated that they were willing to speak with me to discuss the engine problem with my carI assumed to come to a resolution I can not possibly state that the complaint is closed when a determination has not been concluded and my case is still open at KoABy "accepting the message" I thought that I Was agreeing to speak with KoA for resolution Regards, [redacted]
We do apologize as your vehicles warranty expired by approximately years and 90,milesIf you have further questions or concerns, please contact us at [redacted]
We apologize for your concern It appears as thought your case representative left you a voice mailWe will have them reach out again
We apologize for your concernWe have located you case and updated it accordinglyPlease allow 2-business days for a representative to be in touch
We apologize for your concern We will have a representative contact you to discuss your case further
We apologize for your concern We will have a representative reach out to you to discuss your case further
We're sorry to hear about the concerns you are experiencingYour case has been reviewed & our original position still standsIf you have any further questions, please reach out to your representative directly
We do apologize for the customers concerns and left voicemails for the customer March 23rd and March 28th with no responseIf the customer is still having concerns, please have them contact Consumer Affairs at 800-333-
We are sorry to hear about thisWe have a member of our team who specializes in assisting military customers stationed overseasWe are forwarding your information to her for review & she will contact you within 2-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This response is the same response that I received when trying to contact the company through channels to have the issue addressed If KIA will not do anything further I would like this complaint to by credited as a negative against the organization in their Revdex.com rating Regards, [redacted]
We are sorry to hear about this & have located your informationSomeone will follow up with you within 2-business days
We understand a meeting has been scheduled May 14th to address your concernsYour analyst will follow up with you
We apologize for your concern We will have a representative contact you to discuss your case and provide further assistance
we do apologize for the concerns you are experiencing and will have an analyst reach out to you for assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Kia has stated that there's no recall in effect therefore I should have my insurance take care of itNot even an offer to reduce or discount one for the inconvenience and extra cost associated with having to replace windshields] Regards, [redacted]
We understand you have been in touch with one of our case representatives Please review any concerns you may have with him, and he will be happy to assist
We apologize again for your concern We have tried contacting you but have been unable to successfully do so Please call your case handler at your earliest convenience to review your case It is our understanding that the vehicle was underwent two inspections and no concerns were noted
We apologize for your concern We understand you have spoken with a representative who has explained Kia's position on this matter at this time If you have any further questions, please contact your rep for further clarification
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards,The agent [redacted] has reached out to me in regards to this matter and the issue has not been resolved [redacted] was very blunt with me and to the point with what my options are at this pointI was instructed to contact my local Kia service center for replacement of the parts that were already replacedThis is an immense inconvenience since I already followed the directions given too me in the first placeI did not ask for a tire replacement for the damages caused by the faulty part, only a reimbursement [redacted] kept driving that she was not able to produce a reimbursement until I went and had the parts replaced again, but by a certified Kia service centerSince I was given no other options I agreedHowever, once I talked to the service center they informed me they couldn't make an appointment for me yet since the parts are not in stockSo now I am stuck waiting even longer for a reimbursement I should have received alreadyI attempted to contact the agent back once again with no response and I am incrediblly frustrated about the whole situationAll I am asking for is a reimbursement for my costs, I'm not even being appeased in any way for this, the request is simply for the reimbursement and they are forcing me to waitThis is terrible customer service and I will never do business with Kia Motors againThis is not how a company should treat their customers [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sure...the message from Kia of America only stated that they were willing to speak with me to discuss the engine problem with my carI assumed to come to a resolution I can not possibly state that the complaint is closed when a determination has not been concluded and my case is still open at KoABy "accepting the message" I thought that I Was agreeing to speak with KoA for resolution Regards, [redacted]
We do apologize as your vehicles warranty expired by approximately years and 90,milesIf you have further questions or concerns, please contact us at [redacted]