Hi there, Sorry to hear that you've had a frustrating experience on KickstarterThat said, despite any setbacks that a creator might encounter while fulfilling their project's rewards, we do ask that all users on our site adhere to our Community Guidelines when trying to come to a resolution: [redacted] Please keep our Community Guidelines in mind going forwardFor more information on backing a project on Kickstarter, see our Trust [redacted] Best, Kickstarter Support
Hello, Thank you for your emailAs explained, when an individual like [redacted] backs a project, he enters into an agreement with the project creatorUnder the old Terms of Use, the creator would be in breach of that agreement between the creator and backer if, after failing to fulfill a reward, the creator also does not offer a refundAs such, [redacted] is free to attempt to enforce this agreement against the creator While Kickstarter is the platform for that agreement, it is not itself a party to it, and does not itself offer rewards or mediate these disputes between creators and backers We hope this helps Regards, Kickstarter
Hi there, We understand your frustrations regarding delays with the Coolest Cooler projectAt the same time, we also understand that the Coolest Cooler team is equally frustrated by these delaysA backer's desire to examine the validity of this creator's claims are understandablePart of what makes our community so special is the vibrant backer community that supports creative endeavors and holds creators to the highest standards for transparency and integrityTo that end, we'd encourage backers of this project to keep in mind that this creator undertook a highly complicated project, has provided a detailed description of the path, has admitted to mistakes, and has committed to pursuing a positive outcome.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] While Kickstarter is the platform for this agreement, we are not a part of itA big part of Kickstarter’s mission is to support creative freedom and independence; we don’t step into the actual creative process itselfBest, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is the exact same copy and paste response I have been receivingIt just ignores the fact that someone is ignoring their terms of service entirely, and not giving refunds where they are required In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,I’m sorry to hear that the creator has not done a better job of communicatingWe've reached out to them with a reminder of their obligations to their backer community, in addition to having forwarded along your concerns and those of your fellow backersWhile we're disheartened that they have not yet updated you and other backers on the status of their project, we're unable to force them to do soIt's the creator's responsibility to communicate and complete their project as promised.As we've previously shared, our Terms outline the recourse that a backer can take if they believe that a creator has not made a good faith effort to complete their project as promisedWe are not a part of this agreement that the backer enters into with the creator when they back a projectBest,Kickstarter
Hello, As is stated in our Terms of Use and in the site FAQ, Kickstarter does not offer refundsWe encourage backers to make every effort to resolve these types of disputes with the project creator and, if necessary, to seek further recourse based on the obligations laid out in the Terms of Use Regards, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business is not the truth I did nothing to violate any of their terms or conditions I DID NOT violate any of their policies If they consider any of my actions to be in violation of the perceived policies, they should refund all monies they took from me under pretenses This entire situation was caused because Kickstarter has an unwritten policy that Black campaign creators may start a racist campaign, but that would not be acceptable for other ethnic creators I objected to this policy and "ruffled feathers" out of fear that I would make this practice public knowledge Therefore, if I am an unacceptable campaign pledger, I need to be refunded all of my monies This solutions, by the way, had been concurred with by [redacted] Payments (a branch of [redacted] ) [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there, As the creators and stewards of Kickstarter, we hate more than anything when a project doesn't come to fruitionAllowing creators to take risks and attempt to bring something new to life is the backbone of what we doHowever, we also understand that there is an inherent level of risk in any creation process.Kickstarter is built around minimizing that risk through all-or-nothing funding, which allows the collective voice of the people to decide which projects reach their goalOn our end, we review projects, uphold our rules ( [redacted] ), practice careful governance, and use anti-fraud filteringThe foundation of the entire system, however, is the collective wisdom of the people who back projects.Still, despite a creator's best efforts, some projects won't always come together as plannedIn these situations we make ourselves available to creators to help however we can, and we encourage them to be as open as possible with their backers about the obstacles they faceBut no matter our efforts, projects will sometimes fail to come together as planned and backers will sometimes be disappointed in outcomesWe strive to constantly learn from this, and to make sure that expectations are appropriately set for backers (like on our Trust & Safety page at [redacted] ).Best, Kickstarter
Tell us why here This is directly from the kickstarter website: Reward > Creator accountability When you back a project on Kickstarter you enter into an agreement with the project creator as described in our Terms of UseThis agreement requires creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfillWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill Aso kickstarter created this message they are responsible for ensuring the creator is held accountableI also took time stamped screenshots of this message on your website and emailed them to myself and other in case it was taken down
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They charged my credit card on for $ They have taken my money and I have received nothing but their promise, per the emails you mentioned, that I would receive my order first before they began fulfilling non-backer orders This is not the case I want my order fulfilled immediately and as originally promisedOtherwise I want my money back, PLUS interest over the past months they have kept it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hi there,Hi there,Sorry to hear that this backer has not yet received their rewardSection of our Terms of Use specifically provide more information regarding the relationship between backers, creators, and the Kickstarter platform:"Kickstarter provides a funding platform for creative projectsWhen a creator posts a project on Kickstarter, they’re inviting other people to form a contract with themAnyone who backs a project is accepting the creator’s offer, and forming that contract.Kickstarter is not a part of this contract — the contract is a direct legal agreement between creators and their backersHere are the terms that govern that agreement:" [redacted] We do our best to maintain an ecosystem that gives project creators the support and freedom necessary to bring their creative ideas to lifeThis often means that when projects launch on Kickstarter they’re still in the early stages of developmentWe expect that creators will make every effort to complete the project as promised, but we are sorry to hear the finished product was ultimately different than what the creator originally presented.If the backer would like a refund, they will need to reach out to the creator directlyKickstarter does not issue refunds on behalf of a creator.Best,Kickstarter
Hi there,Thanks for getting in touchSorry to hear about the confusion you experienced when reading our Terms and when trying to learn more about how our site worksWe are very open about the fact that funding is all-or-nothing on KickstarterThis means that backers are only charged for their pledges if the project ends having met its funding goalIf this is the case, the backers will be charged at the moment of the project's deadline passingIf a project is successful, we then assess fees from the total of funds collected, which are taken directly as each backer is chargedThese funds then go to the creatorIf a project does not meet its goal, no backers will have been charged in the first place, meaning no fees would be assessed by us either.We do highlight our all-or-nothing feature in several places throughout the site, including our FAQs, which you've mentioned, as well as our Learn and Hello pages: [redacted] We also highlight the fact that Kickstarter is all-or-nothing directly in the project build processWhen creators fill in their funding goal amount when building their project, they see the following text:"Your funding goal should be the minimum amount needed to complete the project and fulfill (and ship!) all rewardsBecause funding is all-or-nothing, you can always raise more than your goal but never lessOnce your project has launched, it will not be possible to change your funding goal.If your project is successfully funded, the following fees will be collected from your funding total: Kickstarter's 5% fee, and payment processing fees (between 3% and 5%)If funding isn't successful, there are no fees."We appreciate the feedback given about a desire to put this information in more places on the siteWe will pass this along to the rest of our team to take into consideration when making future product improvements.Should you wish to relaunch your project and try again, feel free to do so by starting a new project draft: [redacted] For more tips on how Kickstarter works and how to run a successful campaign, you can also look at our Kickstarter Creator Handbook: [redacted] Best,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This project in question is Under the DogAfter several months of silence once it was funded, they suddenly changed creators as is evident by the current creator having joined months after the project was funded.Yes, the contract was with the previous creator though but technically, not the current one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, As previously explained, while Kickstarter is a platform for the agreement between creators and backers, it is not a party to this agreementThe terms of the agreement (found in our terms of use) outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill Regards, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Taking yourself out of the equation because you are simply a "platform" is not an acceptable response Kickstarter makes money from a portion of the transaction amount and reserves the right to hold "creators" responsible if they feel the need to.I feel your platform, in which this transaction occurred, did not effectively protect the consumer I was not aware that a creator could provide a product, in exchange for funding, and then completely back out of that promise That's a very unreasonable outcome for a consumer to have to accept and likewise, an unreasonable outcome for the platform to not take any accountability in The creator actually emailed all parties involved stating that they would like to hear from us about what we want to do Unbelievable Just give our money back, crooks.Using another platform as an example, [redacted] provides a guarantee that the transaction is protected, as it should be They aren't the seller, but they acknowledge that the transaction is taking place within the confines of their system, so they express accountability Your hand's off response and approach is very disappointing and lacks in the accountability your company should have in the matter.As I mentioned, I will get my money returned in some fashion, even if it has to be in the matter of a chargeback I will also do what I can to let others know in my network about the unfriendly consumer practices you uphold in your business I'll definitely never use your service again.And for the record, my initial email was replied to in hrs, but my response was never replied to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Here at Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the wayWhile Kickstarter is the platform for the agreement between backers and creators, we are not a part of itWe do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewardsWhile in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] These terms outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.We hope this information is helpful.Regards,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Clearly there's 'something' being hidden when Kickstarter continues to refuse to address the fact that they've kept a fee from someone using their business who has stolen my moneyA fee taken from MY money In order for the Revdex.com to appropriately process your response, you MUST answer the question above *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The answer is incorrectI have NOT received a refundThe person has stated that he will not refund my money until the book shipsSince there is no guarantee that the book will ship, there is also no guarantee that I will get my refundAnd that does NOT solve the issue of the inflammatory comments from him or incited by himI have multiple graphics showing where he has attacked me and where he has refused a refundI have brought this up to Kickstarter and they simply say "Oh we will ask him"Time frames are set so that banks will not allow charge backs, processing companies will not handle refunds and Kickstarter "customer service" only helps the people who are actually making them money...the people who put the projects up on the website and the projects that are funded, the projects that they get a percentage of the money fromThey do nothing to actually help the person who spends the money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not acceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Once again, in spite of any label the payment processor may have attached to the transaction for the backer's reference, Kickstarter does not hold, transfer, or collect funds from backersAll funds are transferred directly to the project creator by the payment providerWe urge [redacted] to attempt to resolve this issue with the creator, or to explore other legal recourse to which she is entitled under the contract that is created between backers and creators per Kickstarter's Terms of Use Regards, Kickstarter
Hi there, Sorry to hear that you've had a frustrating experience on KickstarterThat said, despite any setbacks that a creator might encounter while fulfilling their project's rewards, we do ask that all users on our site adhere to our Community Guidelines when trying to come to a resolution: [redacted] Please keep our Community Guidelines in mind going forwardFor more information on backing a project on Kickstarter, see our Trust [redacted] Best, Kickstarter Support
Hello, Thank you for your emailAs explained, when an individual like [redacted] backs a project, he enters into an agreement with the project creatorUnder the old Terms of Use, the creator would be in breach of that agreement between the creator and backer if, after failing to fulfill a reward, the creator also does not offer a refundAs such, [redacted] is free to attempt to enforce this agreement against the creator While Kickstarter is the platform for that agreement, it is not itself a party to it, and does not itself offer rewards or mediate these disputes between creators and backers We hope this helps Regards, Kickstarter
Hi there, We understand your frustrations regarding delays with the Coolest Cooler projectAt the same time, we also understand that the Coolest Cooler team is equally frustrated by these delaysA backer's desire to examine the validity of this creator's claims are understandablePart of what makes our community so special is the vibrant backer community that supports creative endeavors and holds creators to the highest standards for transparency and integrityTo that end, we'd encourage backers of this project to keep in mind that this creator undertook a highly complicated project, has provided a detailed description of the path, has admitted to mistakes, and has committed to pursuing a positive outcome.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] While Kickstarter is the platform for this agreement, we are not a part of itA big part of Kickstarter’s mission is to support creative freedom and independence; we don’t step into the actual creative process itselfBest, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is the exact same copy and paste response I have been receivingIt just ignores the fact that someone is ignoring their terms of service entirely, and not giving refunds where they are required In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,I’m sorry to hear that the creator has not done a better job of communicatingWe've reached out to them with a reminder of their obligations to their backer community, in addition to having forwarded along your concerns and those of your fellow backersWhile we're disheartened that they have not yet updated you and other backers on the status of their project, we're unable to force them to do soIt's the creator's responsibility to communicate and complete their project as promised.As we've previously shared, our Terms outline the recourse that a backer can take if they believe that a creator has not made a good faith effort to complete their project as promisedWe are not a part of this agreement that the backer enters into with the creator when they back a projectBest,Kickstarter
Hello, As is stated in our Terms of Use and in the site FAQ, Kickstarter does not offer refundsWe encourage backers to make every effort to resolve these types of disputes with the project creator and, if necessary, to seek further recourse based on the obligations laid out in the Terms of Use Regards, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business is not the truth I did nothing to violate any of their terms or conditions I DID NOT violate any of their policies If they consider any of my actions to be in violation of the perceived policies, they should refund all monies they took from me under pretenses This entire situation was caused because Kickstarter has an unwritten policy that Black campaign creators may start a racist campaign, but that would not be acceptable for other ethnic creators I objected to this policy and "ruffled feathers" out of fear that I would make this practice public knowledge Therefore, if I am an unacceptable campaign pledger, I need to be refunded all of my monies This solutions, by the way, had been concurred with by [redacted] Payments (a branch of [redacted] ) [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there, As the creators and stewards of Kickstarter, we hate more than anything when a project doesn't come to fruitionAllowing creators to take risks and attempt to bring something new to life is the backbone of what we doHowever, we also understand that there is an inherent level of risk in any creation process.Kickstarter is built around minimizing that risk through all-or-nothing funding, which allows the collective voice of the people to decide which projects reach their goalOn our end, we review projects, uphold our rules ( [redacted] ), practice careful governance, and use anti-fraud filteringThe foundation of the entire system, however, is the collective wisdom of the people who back projects.Still, despite a creator's best efforts, some projects won't always come together as plannedIn these situations we make ourselves available to creators to help however we can, and we encourage them to be as open as possible with their backers about the obstacles they faceBut no matter our efforts, projects will sometimes fail to come together as planned and backers will sometimes be disappointed in outcomesWe strive to constantly learn from this, and to make sure that expectations are appropriately set for backers (like on our Trust & Safety page at [redacted] ).Best, Kickstarter
Tell us why here This is directly from the kickstarter website: Reward > Creator accountability When you back a project on Kickstarter you enter into an agreement with the project creator as described in our Terms of UseThis agreement requires creators to fulfill all rewards of their project or refund any backer whose reward they do not or cannot fulfillWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill Aso kickstarter created this message they are responsible for ensuring the creator is held accountableI also took time stamped screenshots of this message on your website and emailed them to myself and other in case it was taken down
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They charged my credit card on for $ They have taken my money and I have received nothing but their promise, per the emails you mentioned, that I would receive my order first before they began fulfilling non-backer orders This is not the case I want my order fulfilled immediately and as originally promisedOtherwise I want my money back, PLUS interest over the past months they have kept it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hi there,Hi there,Sorry to hear that this backer has not yet received their rewardSection of our Terms of Use specifically provide more information regarding the relationship between backers, creators, and the Kickstarter platform:"Kickstarter provides a funding platform for creative projectsWhen a creator posts a project on Kickstarter, they’re inviting other people to form a contract with themAnyone who backs a project is accepting the creator’s offer, and forming that contract.Kickstarter is not a part of this contract — the contract is a direct legal agreement between creators and their backersHere are the terms that govern that agreement:" [redacted] We do our best to maintain an ecosystem that gives project creators the support and freedom necessary to bring their creative ideas to lifeThis often means that when projects launch on Kickstarter they’re still in the early stages of developmentWe expect that creators will make every effort to complete the project as promised, but we are sorry to hear the finished product was ultimately different than what the creator originally presented.If the backer would like a refund, they will need to reach out to the creator directlyKickstarter does not issue refunds on behalf of a creator.Best,Kickstarter
Hi there,Thanks for getting in touchSorry to hear about the confusion you experienced when reading our Terms and when trying to learn more about how our site worksWe are very open about the fact that funding is all-or-nothing on KickstarterThis means that backers are only charged for their pledges if the project ends having met its funding goalIf this is the case, the backers will be charged at the moment of the project's deadline passingIf a project is successful, we then assess fees from the total of funds collected, which are taken directly as each backer is chargedThese funds then go to the creatorIf a project does not meet its goal, no backers will have been charged in the first place, meaning no fees would be assessed by us either.We do highlight our all-or-nothing feature in several places throughout the site, including our FAQs, which you've mentioned, as well as our Learn and Hello pages: [redacted] We also highlight the fact that Kickstarter is all-or-nothing directly in the project build processWhen creators fill in their funding goal amount when building their project, they see the following text:"Your funding goal should be the minimum amount needed to complete the project and fulfill (and ship!) all rewardsBecause funding is all-or-nothing, you can always raise more than your goal but never lessOnce your project has launched, it will not be possible to change your funding goal.If your project is successfully funded, the following fees will be collected from your funding total: Kickstarter's 5% fee, and payment processing fees (between 3% and 5%)If funding isn't successful, there are no fees."We appreciate the feedback given about a desire to put this information in more places on the siteWe will pass this along to the rest of our team to take into consideration when making future product improvements.Should you wish to relaunch your project and try again, feel free to do so by starting a new project draft: [redacted] For more tips on how Kickstarter works and how to run a successful campaign, you can also look at our Kickstarter Creator Handbook: [redacted] Best,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This project in question is Under the DogAfter several months of silence once it was funded, they suddenly changed creators as is evident by the current creator having joined months after the project was funded.Yes, the contract was with the previous creator though but technically, not the current one In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, As previously explained, while Kickstarter is a platform for the agreement between creators and backers, it is not a party to this agreementThe terms of the agreement (found in our terms of use) outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill Regards, Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Taking yourself out of the equation because you are simply a "platform" is not an acceptable response Kickstarter makes money from a portion of the transaction amount and reserves the right to hold "creators" responsible if they feel the need to.I feel your platform, in which this transaction occurred, did not effectively protect the consumer I was not aware that a creator could provide a product, in exchange for funding, and then completely back out of that promise That's a very unreasonable outcome for a consumer to have to accept and likewise, an unreasonable outcome for the platform to not take any accountability in The creator actually emailed all parties involved stating that they would like to hear from us about what we want to do Unbelievable Just give our money back, crooks.Using another platform as an example, [redacted] provides a guarantee that the transaction is protected, as it should be They aren't the seller, but they acknowledge that the transaction is taking place within the confines of their system, so they express accountability Your hand's off response and approach is very disappointing and lacks in the accountability your company should have in the matter.As I mentioned, I will get my money returned in some fashion, even if it has to be in the matter of a chargeback I will also do what I can to let others know in my network about the unfriendly consumer practices you uphold in your business I'll definitely never use your service again.And for the record, my initial email was replied to in hrs, but my response was never replied to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Here at Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the wayWhile Kickstarter is the platform for the agreement between backers and creators, we are not a part of itWe do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewardsWhile in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] These terms outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.We hope this information is helpful.Regards,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Clearly there's 'something' being hidden when Kickstarter continues to refuse to address the fact that they've kept a fee from someone using their business who has stolen my moneyA fee taken from MY money In order for the Revdex.com to appropriately process your response, you MUST answer the question above *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The answer is incorrectI have NOT received a refundThe person has stated that he will not refund my money until the book shipsSince there is no guarantee that the book will ship, there is also no guarantee that I will get my refundAnd that does NOT solve the issue of the inflammatory comments from him or incited by himI have multiple graphics showing where he has attacked me and where he has refused a refundI have brought this up to Kickstarter and they simply say "Oh we will ask him"Time frames are set so that banks will not allow charge backs, processing companies will not handle refunds and Kickstarter "customer service" only helps the people who are actually making them money...the people who put the projects up on the website and the projects that are funded, the projects that they get a percentage of the money fromThey do nothing to actually help the person who spends the money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not acceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, Once again, in spite of any label the payment processor may have attached to the transaction for the backer's reference, Kickstarter does not hold, transfer, or collect funds from backersAll funds are transferred directly to the project creator by the payment providerWe urge [redacted] to attempt to resolve this issue with the creator, or to explore other legal recourse to which she is entitled under the contract that is created between backers and creators per Kickstarter's Terms of Use Regards, Kickstarter