Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This answer is given to every other complaints in here as you may see from their previous responseI don't see any good faith for a resolution.I am not able to get any update or a refundIf we look at Kickstarters terms [redacted] It clearly states - When a project is successfully funded, the creator must complete the project and fulfill each rewardOnce a creator has done so, they've satisfied their obligation to their backers.Clearly they did not follow kickstarters termsI want Kickstarter to take an action on them and get my money refunded.I also asked Kickstarter to give me the project creators information, so I would take them to the small claims courtYet they don't share this informationOn the other hand, creator does not gibe me this information as well I believe that Kickstarter needs to give this information since I am not able to get it from the creators.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,We're sorry to hear that backing the Baubax Travel Jacket project has been a frustrating experience Projects that launch on Kickstarter are often very early in the development processThis gives backers an opportunity to be a part of the creative process from the beginningIt also makes backing a project on Kickstarter very different from purchasing an item in a storeProject creators on Kickstarter choose an “Estimated delivery date” when crafting their rewardsThis date serves as an early estimate as to when the creator may be able to fulfill, but could slip based on the demands of a given projectAs such, creators will occasionally miss the mark on their initial estimated completion datesDelays can occur for any number of reasons, but they are almost always in order to maintain or improve the quality of the project’s end resultStill, it’s important to us that creators communicate this information to backers along the way.When a creator is communicating, we hope that backers are able to return that respect by being patient and supportiveOften, the most productive thing a backer can do is to cheer a creator on despite bad news or delaysStill, if you continue to have questions or concerns regarding the status of the project or rewards, we encourage you to post in the comments section, or even message the creator directlyTo message a project creator, visit the project page and click on the creator's profile imageThis will open up their bio page where you can click the blue "Contact me" link to send them a message.In terms of refunds, as funds are disbursed directly to the creator, Kickstarter is unable to facilitate refundsThat said, we encourage you to continue reaching out to the creator to follow up about the status of your paymentWe hope you hear more from this creator soon.Best,Kickstarter Support
Hello,We're very sorry to hear about this user's negative experience with the projectHere at Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the wayHere, it appears that the amount the complainant pledged to the project creator was returned by the credit card companyUnfortunately, we do not have anything to do with any additional payments made between backers and creators off of the Kickstarter platform.While Kickstarter is the platform for projects and for the agreement formed between backers and creators when a project is backed, we are not a part of that agreementWe do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewardsWhile in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.We hope this information is helpful.Regards,Kickstarter
Hi there, On Kickstarter, a backer can only make a single pledge to a projectIf you select a new reward after you've already selected a different one as part of your original pledge, your new reward selection will replace the old oneIn this case, it looks like there was some confusion about how reward selection worksThe creator of this project encouraged backers to add an additional item to their reward request by increasing their pledges, but here it seems that instead of increasing the existing pledge, selecting the new reward (in this case, the blanket at the $level) replaced the existing reward selection (of the jacket itself) and decreased the pledge amountWhile we understand the frustration of this situation, any issues with messaging about rewards are the creator's responsibility, as are any pledging issues caused by this Since rewards are being produced, managed, and shipped by the creator, not Kickstarter, you will need to reach out to the creator about this issueIt's possible that you may be able to arrange for additional payment to them, outside of Kickstarter, in order to receive the reward you had hoped for when you originally pledged to this projectBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not send me a proper response nor did they answer my question on the reason why my project was not approvedTheir response was that they could not explain why my project was denied so the response they sent to you is an outright lieThey also banned me from starting new projects for asking for a specific reason why my project was not acceptedI broke no rules only appealed the project and then cited other projects that are like mine and are approved and running currently on kickstarter Their response to me: [redacted] ** [redacted] And their previous message: [redacted] My project violates no rules and is within the same guidlines as other projects currently running on their siteAgain I would like an exact reason why my project was denied and why I was banned from starting new projects for asking why my project was denied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there, Our Editorial team looks through all projects on the siteWe have a whole team of people in our office with backgrounds in all sorts of creative fieldsWhen we spot projects we think are really exceptional, we try to let the world know about them Best, Kickstarter
We're sorry to hear [redacted] has had a negative experience with this project creatorWe once again urge her to attempt to contact the creator, and remind her that Kickstarter's terms of use provide her with a basis for legal recourse against the creator if she is unable to reach a resolution directly Regards, Kickstarter
Hi there,We're sorry to hear that this backer has had a disappointing experience on KickstarterProject Creators are bound by our Terms, [redacted] , which state that a creator should fulfill rewards to backers, or refund backers whose rewards they cannot fulfillThat said, the timeline of these actions is up to the creator to communicateWe do see that delays sometimes occur in bringing creative projects to fruition -- as long as a creator remains communicative about their progress, we do not find them to be in poor standing on our platformThough the project has exceeded the creator's estimated delivery date, this feature only serves as a guideline for backers for when to expect to receive their rewardIt is not a guaranteeIt looks like this project creator most recently posted an update on December **, 2014, about his project's progress, and announced a ship dateHe is being active in the comments responding to backers' concernsHis project is slowly coming to completion and we are happy to see that he was able to work through his creative process to success.I also see that we last corresponded with this backer on January *, In this correspondence it appears that the creator did get in touch with the backer and offered to refund her at the same time this project fulfills rewardsTo this end we see that the creator is trying to work out a resolution with this backer and hope that they can be understanding in this processApologies for any inconvenience this may cause in waiting for a refund, however it is up to the creator to communicate a timeline they can offer refunds, as long as they are communicating openly and often about this.Best,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Kickstarter does not follow its own posted rules and guidelines regarding the accountability of the "creators" Kickstarter is very quick in responding if it regards to them getting funds, otherwise you have to continue to email them or file a complaint with Revdex.com to get a response kickstarter ignores fraudulent behavior of the creators as in this case bait and switch shipping...we paid and expected fedex day shipping and now we are getting usps...longer wait time for a tstand that was promised to be delivered in time for christmas (a selling point for us looking for gift ideas)but cheaper for the creator who is no doubt pocketing a profit off the shipping charges yet, kickstarter does not care about what happens after they get their "fee", ks says it incubates products but seems to forget the backers like me are paying their salaries through the fees paid to host the products because of the risk we take as backers, kickstarter should take more responsive action against "creators" that mislead, fail to deliver on time, more excuses, no responses to questions, fraudulent acts I know understand why there are federal investigations going on looking at the kickstarter business model...many folks have been scammed and ks says...oh....sorry backers need to be warned of the ks methods and the risks involved in giving funds to promote and build ks products you have no recourse, no way to complain according to ks...I think it is time that either ks takes some responsibility and make the " creators" be held accountable with actions with the backers (the folks that invest and support this business) potential backers need to know there is no added benefit in funding these products as in the tstand I invested there is no discounted pricing (same prices are on the tstand website), other promised thank you's are not the website either...so other waiting months, paying upfront for express shipping that I did not get (i still have not gotten my tstands)..I could have waited and bought online at same pricethe other issue I raised with ks was the fact the creator told me he would not respond to my questions, he wanted only positive comments and no drama he gave me a veiled threat that he would "ship" my tstands first...my impression is that he either meant as in broken or not alland ks would be silent if that was the casei mentioned this to them and no response ks also ignore valid complaints and threats In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm not truly satisfied as my emails to Baubax LLC have gone unansweredI will NEVER support a Kickstarter project againthey are not a reputable business Sincerely, [redacted]
Hello, Sorry to hear about this issueTo clarify, while these people are getting in touch with the creator through the messaging system on Kickstarter, Kickstarter itself isn't affiliated with any advertising, promotional, or marketing servicesThese people do not work for Kickstarter, as you can see on our team [redacted] Any unsolicited offers you receive should be taken with a grain of salt.While it's ultimately up to creators to research and determine what's best for your project, we take spam behavior very seriously and will take the appropriate action according to our Community Guidelines: [redacted] Please mark these messages as spam and our Integrity team will look into this as soon as possibleApologies for any inconvenienceNote that creators do not pay a premium for promotion on KickstarterThere are many ways you can get your project noticed, and make it as attractive as possible for your own audienceFor a full play-by-play, take a look at our blog post about how to be featured on Kickstarter: [redacted] Best, Kickstarter Support
I wish I would have read these reviews before placing an order for the Rinse Kit in May 2016. The company promised that the product would be delivered by fathers day. In November, I contacted the company that I would like a refund since I hadn't received the Rinse Kit, they promptly issued a refund but on the same day charged my credit card again. I contacted them by e-mail several times and sent the portion of my bill as proof of the charge, they have yet to refund the second charge to my account. They will not respond to e-mails and you couldn't find an actual phone number to contact them if your life depended on it. I finally found a phone number and it was linked to Amazon, this is a shame. This company appears to scam people and I am very unsatisfied with their LACK of customer service. Nine months is a horrible timeline especially when you're wanting people to support and buy your products. Brenda Grigg
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This answer is given to every other complaints in here as you may see from their previous responseI don't see any good faith for a resolution.I am not able to get any update or a refundIf we look at Kickstarters terms [redacted] It clearly states - When a project is successfully funded, the creator must complete the project and fulfill each rewardOnce a creator has done so, they've satisfied their obligation to their backers.Clearly they did not follow kickstarters termsI want Kickstarter to take an action on them and get my money refunded.I also asked Kickstarter to give me the project creators information, so I would take them to the small claims courtYet they don't share this informationOn the other hand, creator does not gibe me this information as well I believe that Kickstarter needs to give this information since I am not able to get it from the creators.Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,We're sorry to hear that backing the Baubax Travel Jacket project has been a frustrating experience Projects that launch on Kickstarter are often very early in the development processThis gives backers an opportunity to be a part of the creative process from the beginningIt also makes backing a project on Kickstarter very different from purchasing an item in a storeProject creators on Kickstarter choose an “Estimated delivery date” when crafting their rewardsThis date serves as an early estimate as to when the creator may be able to fulfill, but could slip based on the demands of a given projectAs such, creators will occasionally miss the mark on their initial estimated completion datesDelays can occur for any number of reasons, but they are almost always in order to maintain or improve the quality of the project’s end resultStill, it’s important to us that creators communicate this information to backers along the way.When a creator is communicating, we hope that backers are able to return that respect by being patient and supportiveOften, the most productive thing a backer can do is to cheer a creator on despite bad news or delaysStill, if you continue to have questions or concerns regarding the status of the project or rewards, we encourage you to post in the comments section, or even message the creator directlyTo message a project creator, visit the project page and click on the creator's profile imageThis will open up their bio page where you can click the blue "Contact me" link to send them a message.In terms of refunds, as funds are disbursed directly to the creator, Kickstarter is unable to facilitate refundsThat said, we encourage you to continue reaching out to the creator to follow up about the status of your paymentWe hope you hear more from this creator soon.Best,Kickstarter Support
Hello,We're very sorry to hear about this user's negative experience with the projectHere at Kickstarter HQ, we expect creators to fulfill rewards, offer refunds if they’re unable to complete their project, and communicate with backers at every step along the wayHere, it appears that the amount the complainant pledged to the project creator was returned by the credit card companyUnfortunately, we do not have anything to do with any additional payments made between backers and creators off of the Kickstarter platform.While Kickstarter is the platform for projects and for the agreement formed between backers and creators when a project is backed, we are not a part of that agreementWe do not investigate a project creator’s ability to complete their project, nor do we facilitate refunds or the fulfillment of rewardsWhile in most cases you’ll find that rewards are delivered as promised, it’s also important to realize that some projects might not fulfill as planned.We hope this information is helpful.Regards,Kickstarter
Hi there, On Kickstarter, a backer can only make a single pledge to a projectIf you select a new reward after you've already selected a different one as part of your original pledge, your new reward selection will replace the old oneIn this case, it looks like there was some confusion about how reward selection worksThe creator of this project encouraged backers to add an additional item to their reward request by increasing their pledges, but here it seems that instead of increasing the existing pledge, selecting the new reward (in this case, the blanket at the $level) replaced the existing reward selection (of the jacket itself) and decreased the pledge amountWhile we understand the frustration of this situation, any issues with messaging about rewards are the creator's responsibility, as are any pledging issues caused by this Since rewards are being produced, managed, and shipped by the creator, not Kickstarter, you will need to reach out to the creator about this issueIt's possible that you may be able to arrange for additional payment to them, outside of Kickstarter, in order to receive the reward you had hoped for when you originally pledged to this projectBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not send me a proper response nor did they answer my question on the reason why my project was not approvedTheir response was that they could not explain why my project was denied so the response they sent to you is an outright lieThey also banned me from starting new projects for asking for a specific reason why my project was not acceptedI broke no rules only appealed the project and then cited other projects that are like mine and are approved and running currently on kickstarter Their response to me: [redacted] ** [redacted] And their previous message: [redacted] My project violates no rules and is within the same guidlines as other projects currently running on their siteAgain I would like an exact reason why my project was denied and why I was banned from starting new projects for asking why my project was denied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there, Our Editorial team looks through all projects on the siteWe have a whole team of people in our office with backgrounds in all sorts of creative fieldsWhen we spot projects we think are really exceptional, we try to let the world know about them Best, Kickstarter
We're sorry to hear [redacted] has had a negative experience with this project creatorWe once again urge her to attempt to contact the creator, and remind her that Kickstarter's terms of use provide her with a basis for legal recourse against the creator if she is unable to reach a resolution directly Regards, Kickstarter
Hi there,We're sorry to hear that this backer has had a disappointing experience on KickstarterProject Creators are bound by our Terms, [redacted] , which state that a creator should fulfill rewards to backers, or refund backers whose rewards they cannot fulfillThat said, the timeline of these actions is up to the creator to communicateWe do see that delays sometimes occur in bringing creative projects to fruition -- as long as a creator remains communicative about their progress, we do not find them to be in poor standing on our platformThough the project has exceeded the creator's estimated delivery date, this feature only serves as a guideline for backers for when to expect to receive their rewardIt is not a guaranteeIt looks like this project creator most recently posted an update on December **, 2014, about his project's progress, and announced a ship dateHe is being active in the comments responding to backers' concernsHis project is slowly coming to completion and we are happy to see that he was able to work through his creative process to success.I also see that we last corresponded with this backer on January *, In this correspondence it appears that the creator did get in touch with the backer and offered to refund her at the same time this project fulfills rewardsTo this end we see that the creator is trying to work out a resolution with this backer and hope that they can be understanding in this processApologies for any inconvenience this may cause in waiting for a refund, however it is up to the creator to communicate a timeline they can offer refunds, as long as they are communicating openly and often about this.Best,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Kickstarter does not follow its own posted rules and guidelines regarding the accountability of the "creators" Kickstarter is very quick in responding if it regards to them getting funds, otherwise you have to continue to email them or file a complaint with Revdex.com to get a response kickstarter ignores fraudulent behavior of the creators as in this case bait and switch shipping...we paid and expected fedex day shipping and now we are getting usps...longer wait time for a tstand that was promised to be delivered in time for christmas (a selling point for us looking for gift ideas)but cheaper for the creator who is no doubt pocketing a profit off the shipping charges yet, kickstarter does not care about what happens after they get their "fee", ks says it incubates products but seems to forget the backers like me are paying their salaries through the fees paid to host the products because of the risk we take as backers, kickstarter should take more responsive action against "creators" that mislead, fail to deliver on time, more excuses, no responses to questions, fraudulent acts I know understand why there are federal investigations going on looking at the kickstarter business model...many folks have been scammed and ks says...oh....sorry backers need to be warned of the ks methods and the risks involved in giving funds to promote and build ks products you have no recourse, no way to complain according to ks...I think it is time that either ks takes some responsibility and make the " creators" be held accountable with actions with the backers (the folks that invest and support this business) potential backers need to know there is no added benefit in funding these products as in the tstand I invested there is no discounted pricing (same prices are on the tstand website), other promised thank you's are not the website either...so other waiting months, paying upfront for express shipping that I did not get (i still have not gotten my tstands)..I could have waited and bought online at same pricethe other issue I raised with ks was the fact the creator told me he would not respond to my questions, he wanted only positive comments and no drama he gave me a veiled threat that he would "ship" my tstands first...my impression is that he either meant as in broken or not alland ks would be silent if that was the casei mentioned this to them and no response ks also ignore valid complaints and threats In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: At this time, I have not been contacted by Kickstarter, Incregarding complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I'm not truly satisfied as my emails to Baubax LLC have gone unansweredI will NEVER support a Kickstarter project againthey are not a reputable business Sincerely, [redacted]
Hello, Sorry to hear about this issueTo clarify, while these people are getting in touch with the creator through the messaging system on Kickstarter, Kickstarter itself isn't affiliated with any advertising, promotional, or marketing servicesThese people do not work for Kickstarter, as you can see on our team [redacted] Any unsolicited offers you receive should be taken with a grain of salt.While it's ultimately up to creators to research and determine what's best for your project, we take spam behavior very seriously and will take the appropriate action according to our Community Guidelines: [redacted] Please mark these messages as spam and our Integrity team will look into this as soon as possibleApologies for any inconvenienceNote that creators do not pay a premium for promotion on KickstarterThere are many ways you can get your project noticed, and make it as attractive as possible for your own audienceFor a full play-by-play, take a look at our blog post about how to be featured on Kickstarter: [redacted] Best, Kickstarter Support
I wish I would have read these reviews before placing an order for the Rinse Kit in May 2016. The company promised that the product would be delivered by fathers day. In November, I contacted the company that I would like a refund since I hadn't received the Rinse Kit, they promptly issued a refund but on the same day charged my credit card again. I contacted them by e-mail several times and sent the portion of my bill as proof of the charge, they have yet to refund the second charge to my account. They will not respond to e-mails and you couldn't find an actual phone number to contact them if your life depended on it. I finally found a phone number and it was linked to Amazon, this is a shame. This company appears to scam people and I am very unsatisfied with their LACK of customer service. Nine months is a horrible timeline especially when you're wanting people to support and buy your products. Brenda Grigg