The complainant was previously advised of the requirements for admission to the test center. It was clear that his identification had to match the information that he had provided as a part of the registration process to take the examination. The applicant had the opportunity to amend...
his name in his record to match his ID but failed to do so. As such, he failed to comply with published requirements and no additional action is required by this office.
In regards to the complaint filed by [redacted].Ms. [redacted] purchased a vehicle from L&L Auto Sales and Service on 03/16/17. L&L Auto Sales and Service is a Buy Here/Pay Here Auto Sales Lot. When Ms. [redacted] purchased the vehicle she executed a contract with L&L. At...
that time she was informed that she must provide proof of insurance and must make all her payments on time. Ms [redacted] made two payments on time, made a partial payment on the third and missed the fourth and fifth payments. We called the customer regarding the payments and received no response. Per the contract:Under the Default section paragraph two: "Upon the occurrence of an Event of Default, which Event of Default includes the failure to make any payment within 3 business days of its due date; the failure to keep Payee notified of Makers's residential address, the tender of payment with a check that does not clear, is refused for any reason or is otherwise dishonored or returned to Payee; the death of the undersigned; or the damage, destruction, give, sale, transfer, conveyance, levy or any other alienation of the Collateral, Payee may, at its options, without notice or demand, re-obtain possession of the Collateral and/or may pursue all other remedies provided by law. The undersigned agrees to pay upon demand all out-of-pocket expenses incurred by the Payee in the servicing, administration, or collection of any indebtedness evidence by this Note, including reasonable attorney's and expert witness fees. "We repossessed the vehicle, and Ms. [redacted] called. She was told how much she needed to pay to bring the payments up to date and she said that she did not have the money. She stated she just wanted her things out of the vehicle, and was told she can pay just a $75 fee to retrieve her belongings. Ms. [redacted] never made any other contact after that date. By law the customer has 10 days from the date of service to either pay to get the vehicle back or to pay and get her belongings.Ms. [redacted] had until May 8, 2017 to remedy the situation, but did not. L&L Auto Sales offered her to pay and get her vehicle back, but Ms. [redacted] only stated that she did not have the money. We have done our due diligence in trying to work with Ms. [redacted].
We upgraded our portfolio program software last year to eliminate the amount of material that was required in hard copy form which has greatly enhanced the efficiency of the process. No previous information submitted by Mr. [redacted] was "lost" and Mr. [redacted] confused the process when providing the...
updates to his Council Record. This required some additional effort on his behalf.Since we acknowledge that Mr. [redacted] was required to update his experience and references due to the change in software, I am authorizing a refund of his $70 transmittal fee and have directed that he be contacted by a member of the NCEES staff to ensure that his Council Record is up-to-date going forward.We apologize for any inconvenience that cause Mr. [redacted]. Jerry C[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am rejecting the response because there is no solution recommend by the business, just statements. The CEO of NCEES mentioned that I can resubmit the references and request submittal (exactly where I am now - after a fee was already paid for service that is not being received) or I can simply wait until their systems are doing what they should be to provide the service they claim to deliver. Not once was I told that the system will integrate the information in "a few weeks" - not on their website and not on the calls with customer service. It took an official, external complaint for this information to be shared. If the business is now saying that this information will be merged from the old system (here they are actually admitting fault - not presently providing the service they agreed to), why wasn't that expressed when I called customer service? Wouldn't that have been serving their customer instead of saying "if you don't like it you can apply directly to the state" - something that would have brought disgust and frustration to anyone stuck in that position? He paints a picture that I was acting hostile on the phone. Since he is quick to point to the interaction, NCEES can release transcripts of the entire conversation, not only of the most recent call, but the initial call that was made when I first encountered his staff with their "take it or leave it" attitude. I assure you that a much different picture will be seen. Or NCEES can simply just accept responsibility and resolve the issue - something they would be readily doing if they weren't the only company that provides the service that they are supposed to provide. The bottom line is that upon setting up the initial record and paying the initial fee, NCEES entered into a contract that states that the record would be valid for 12 months - with no action required on my part to maintain within that 12 month period. I expect that contract to be honored. Something that I am sure all customers of NCEES expect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.
There is no reason that my current references cannot be used. All you are asking them to do is to digitally do what they have already done.
Regards,
[redacted]
We have responded directly to Mr. [redacted] to ensure that his information is correct and up-to-date and provided a refund of $70 for the fee paid to transmit his record. The changes that we made to our software have been well received by the vast majority of individuals that have a Council Record with NCEES. We have reviewed Mr. [redacted]'s additional comments and will incorporate those in our processes going forward to continue to provide the best possible customer service that we can. Jerry C[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The NCEES check out summary policy (see attachment Revdex.com_ncees stuff) is not clear on denying,not refunding or rescheduling an exam based on ID issues. My name on theNCEES profile matches the name on my driver's license. I should not have to pay for a service I was denied. Please see attached documents, I have the car number I used to purchase the service (in the name [redacted] [redacted]) available upon request.
Regards,
[redacted]
NCEES was assessed the testing fee by the test vendor since a seat had been reserved for the candidate for 6 hours. The candidate was not allowed admission to the exam site due to his failure to comply with the state ID requirements for admission to the exam. The candidate may reschedule the exam but will be required to pay the exam fee again.
NCEES is a confederation of all the state and territorial engineering boards and accordingly, the exams developed by NCEES are the only technical exams used to qualify candidates for licensure in the U.S. Mr. [redacted] was provided access to an "Examinee Guide" and attested that he have read and...
understood all rules and requirements and that he agreed to be bound by these terms. This document identifies the type of IDs that are acceptable for admission to to the exam, the exam fee and the refund policy. Since Mr. [redacted] did not arrive at the test site with the proper identification, he was not admitted and marked as "failed to appear." NCEES was responsible for the charge by the test center for the seat that had been reserved for Mr. [redacted] for seven hours which is the lions share of the $225 costs of the exam. Part of being successful as an engineer is the ability to read and follow instructions which was not the case for Mr. [redacted]. Jerry C[redacted]CEO
As the candidate correctlu pointed out, a qualification for seating for the FE exam is an undergraduate degree from an accredited engineering program. The fact that the candidate has an advanced degree in engineering but not an undergraduate degree requires an evaluation of the graduate degree to...
ensure that all basic and required engineering courses have been satisfied. This is clearly stated in our application process so no relief is required in this matter.[redacted]CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I was at the examination venue at 7:20AM. I was the first one to arrive but the [redacted] exam proctor didn't check me in till 8:00 because he said there were others who were taking the same exam and since I was the only one taking the FE exam,he'll check me in last. I read the exam rule the proctor gave me and by the time he noticed the issue it was 8:10. He told me he will let me in if I bring an official government ID by 8:30 (which is a 20 min grace period), it takes me 20 minutes to get home.I showed the proctor my registration summary with [redacted] AND [redacted] on it but he said that wasn't enough. The name and address mach the name on my driver's license. As a customer, I cannot accept paying for a service I was denied. Like I said earlier, I just want to take the exam. I don't want a refund. $[redacted] is not a small amount to let go off. I think some of these NCEES guys are really wealthy (and maybe lost touch with the common customer) that they cannot understand how much of a loss $[redacted] is.
Regards,
[redacted]
The complainant does not accept the response provided. The proces as described is well documented for candidates applying for licensure. The fact that the candidate has an advanced degree does not provide evidence that required core courses were satisfied as a part of the undergraduate degree. An evaluation of the candidate's educational record will have to be evaluated in order to make this extermination.No further action is required by NCEES. [redacted]CEO
The candidate failed to appear at the exam site and NCEES incurred expense in order that the candidate would be able to take this important examination. The candidate failed to appear at the designated time and location and there is no justification for NCEES to accept a financial loss due to the candidate’s failure to adhere to the rules. Jerry C[redacted] Chief Executive Officer
Candidate was registered as [redacted];
candidate’s ID read [redacted]. Candidate was turned away and given
a grace period to return with matching identification or documentation
regarding the name discrepancy. Candidate was unable to produce additional
identification and was not permitted to test. As included in the Examinee Guidelines and as posted on the NCEES Web site " The first and last name on your appointment confirmation letter and your ID must match." No further action is deemed to be required by NCEES due to candidates non-compliance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] 5/23/16 I would allow an examination of my educational record, to provide evidence that the required core courses have been successfully completed, if NCESS will conduct this credential evaluation free of charge. I spoke with an educator and program director for an area college about this situation. He showed great concern for his foreign students since many of them have an undergraduate degree from a foreign institution and have completed their master’s degree in the US. The concern in this matter is weather these students are unreasonable being exploited since they would also need a credential evaluation. While I am not and in no matter suggesting that NCESS has targeted a certain class of people and is involved in discriminatory practices, but I do believe that the added cost of the credential evaluation has a negative effect on foreign students become licensed engineers. Studying to become an engineer is not an easy or inexpensive task. Why add to the financial burden? In my case, I have completed an advanced degree from a university where the undergraduate program is ABET certified. NCESS should take this into consideration and rewrite there policy, excluding individuals in my circumstance from the necessity of a credential evaluation. Maybe NCESS can work with colleges across the US to include advanced degrees therefore, eliminating the need for a credential evaluation altogether. More effort needs to be done on the part of NCEES in expanding their policy and ensuring that their actions do not exclude hard working individuals for the sake of financial gain. Reading the replies from NCESS indicate that there will possibly be no closure to this matter. NCEES’s monopolistic policy allows them to charge unreasonable prices and they are not concerned with policy change. I am doubtful that our difference in personal views on business ethics and the role of a licensing institution will allow an agreement.
We certainly appreciate any feedback and particularly notification as to any deficiencies related to our Web site. The information from this call was passed along to our IT department for any action required.In order to effectively address all communications with our office, we have created a...
call center and all representatives are trained to respond to questions asked and to refer those that require a more detailed/technical response to the appropriate department within NCEES. We do no publish the email addresses of NCEES staff or departments since there are in excess of 100,000 individuals who take NCEES examinations annually and nealry 850,000 licensees in the U.S. so it would be easy for many of us to become inundated with emails that can be addressed by our call center. We strive to provide the highest level of customer service possible and I will make sure that the call center representatives are made aware that this individual was less than pleased with the level of customer service that was provided.[redacted]Chief Executive Officer
In response to the complaint from [redacted]:First, I would like to share a history of this customer with L&L. He has previously purchased vehicles with us and then had them repossessed for non-payment. The following will show you this:1) 1998 Black Chrysler Sebring in...
August of 2014. Vehicle repossessed with a balance of $2932 owed.2) 2007 Chrysler PT Cruiser in October of 2104. Vehicle Repossessed with a balance of $3434 owed.3) 2002 Silver Honda Accord in December of 2014. Vehicle repossessed with a balance of $3100 owed.Finally, 2003 Dodge Durango was purchased, and is the issue at hand. Second, I would like to say that our business caters to those who may not be able to get transportation/Vehicles through any other means. As such we do give people more than one opportunity.When [redacted] came to purchase the Dodge Durango, he was given the opportunity to drive it, get an inspection or whatever he felt he needed to do prior to the purchase. Once the customer makes the decision to purchase a contract is developed and the customer has one, and we keep one on file. At no time did Mr. [redacted] point out any issues that would cause him not to purchase. In addition, any used car in the state of Kentucky is considered an AS IS/NO WARRANTY a document Mr. [redacted] signed. In regards to the L&L notifying him of Frame damage, we had no prior knowledge of any such thing. We have inspected the vehicle and the frame damage that [redacted] mentioned, we pointed it out to him and the Police and it has nothing to do with the integrity or safety of the vehicle. In addition he told the owner that it really was the car was not running well. We have told Mr. [redacted] that should he bring his payments up to date, he is more than welcome to have the vehicle. However, he had a payment due on 01/14/17, and has not paid it.We have tried to work with Mr. [redacted] as shown previously. However, this time he has become rude, nasty and making threats on a regular basis to L&L Employees. When the police were notified and came to the Lot with [redacted], he was told that it was a civil matter. During this conversation he admitted to the officer that he owed L&L for previous cars that he had repossessed from him. In addition he told the owner that it really was the car was not running well. We were still attempting to help him out, as he stated that he just got out of a successful Rehab program. And, as stated before if he would like to bring his payments up to date, pay for the tow of the vehicle, inspection and have proof of Full Coverage Insurance he can take the vehicle and continue to make payments. But we cannot return a deposit on a vehicle that is an AS IS/NO WARRANTY.
The complainant was previously advised of the requirements for admission to the test center. It was clear that his identification had to match the information that he had provided as a part of the registration process to take the examination. The applicant had the opportunity to amend...
his name in his record to match his ID but failed to do so. As such, he failed to comply with published requirements and no additional action is required by this office.
In regards to the complaint filed by [redacted].Ms. [redacted] purchased a vehicle from L&L Auto Sales and Service on 03/16/17. L&L Auto Sales and Service is a Buy Here/Pay Here Auto Sales Lot. When Ms. [redacted] purchased the vehicle she executed a contract with L&L. At...
that time she was informed that she must provide proof of insurance and must make all her payments on time. Ms [redacted] made two payments on time, made a partial payment on the third and missed the fourth and fifth payments. We called the customer regarding the payments and received no response. Per the contract:Under the Default section paragraph two: "Upon the occurrence of an Event of Default, which Event of Default includes the failure to make any payment within 3 business days of its due date; the failure to keep Payee notified of Makers's residential address, the tender of payment with a check that does not clear, is refused for any reason or is otherwise dishonored or returned to Payee; the death of the undersigned; or the damage, destruction, give, sale, transfer, conveyance, levy or any other alienation of the Collateral, Payee may, at its options, without notice or demand, re-obtain possession of the Collateral and/or may pursue all other remedies provided by law. The undersigned agrees to pay upon demand all out-of-pocket expenses incurred by the Payee in the servicing, administration, or collection of any indebtedness evidence by this Note, including reasonable attorney's and expert witness fees. "We repossessed the vehicle, and Ms. [redacted] called. She was told how much she needed to pay to bring the payments up to date and she said that she did not have the money. She stated she just wanted her things out of the vehicle, and was told she can pay just a $75 fee to retrieve her belongings. Ms. [redacted] never made any other contact after that date. By law the customer has 10 days from the date of service to either pay to get the vehicle back or to pay and get her belongings.Ms. [redacted] had until May 8, 2017 to remedy the situation, but did not. L&L Auto Sales offered her to pay and get her vehicle back, but Ms. [redacted] only stated that she did not have the money. We have done our due diligence in trying to work with Ms. [redacted].
We upgraded our portfolio program software last year to eliminate the amount of material that was required in hard copy form which has greatly enhanced the efficiency of the process. No previous information submitted by Mr. [redacted] was "lost" and Mr. [redacted] confused the process when providing the...
updates to his Council Record. This required some additional effort on his behalf.Since we acknowledge that Mr. [redacted] was required to update his experience and references due to the change in software, I am authorizing a refund of his $70 transmittal fee and have directed that he be contacted by a member of the NCEES staff to ensure that his Council Record is up-to-date going forward.We apologize for any inconvenience that cause Mr. [redacted]. Jerry C[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am rejecting the response because there is no solution recommend by the business, just statements. The CEO of NCEES mentioned that I can resubmit the references and request submittal (exactly where I am now - after a fee was already paid for service that is not being received) or I can simply wait until their systems are doing what they should be to provide the service they claim to deliver. Not once was I told that the system will integrate the information in "a few weeks" - not on their website and not on the calls with customer service. It took an official, external complaint for this information to be shared. If the business is now saying that this information will be merged from the old system (here they are actually admitting fault - not presently providing the service they agreed to), why wasn't that expressed when I called customer service? Wouldn't that have been serving their customer instead of saying "if you don't like it you can apply directly to the state" - something that would have brought disgust and frustration to anyone stuck in that position? He paints a picture that I was acting hostile on the phone. Since he is quick to point to the interaction, NCEES can release transcripts of the entire conversation, not only of the most recent call, but the initial call that was made when I first encountered his staff with their "take it or leave it" attitude. I assure you that a much different picture will be seen. Or NCEES can simply just accept responsibility and resolve the issue - something they would be readily doing if they weren't the only company that provides the service that they are supposed to provide. The bottom line is that upon setting up the initial record and paying the initial fee, NCEES entered into a contract that states that the record would be valid for 12 months - with no action required on my part to maintain within that 12 month period. I expect that contract to be honored. Something that I am sure all customers of NCEES expect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this does not resolve my complaint.
There is no reason that my current references cannot be used. All you are asking them to do is to digitally do what they have already done.
Regards,
[redacted]
We have responded directly to Mr. [redacted] to ensure that his information is correct and up-to-date and provided a refund of $70 for the fee paid to transmit his record. The changes that we made to our software have been well received by the vast majority of individuals that have a Council Record with NCEES. We have reviewed Mr. [redacted]'s additional comments and will incorporate those in our processes going forward to continue to provide the best possible customer service that we can. Jerry C[redacted]Chief Executive Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The NCEES check out summary policy (see attachment Revdex.com_ncees stuff) is not clear on denying,not refunding or rescheduling an exam based on ID issues. My name on theNCEES profile matches the name on my driver's license. I should not have to pay for a service I was denied. Please see attached documents, I have the car number I used to purchase the service (in the name [redacted] [redacted]) available upon request.
Regards,
[redacted]
NCEES was assessed the testing fee by the test vendor since a seat had been reserved for the candidate for 6 hours. The candidate was not allowed admission to the exam site due to his failure to comply with the state ID requirements for admission to the exam. The candidate may reschedule the exam but will be required to pay the exam fee again.
NCEES is a confederation of all the state and territorial engineering boards and accordingly, the exams developed by NCEES are the only technical exams used to qualify candidates for licensure in the U.S. Mr. [redacted] was provided access to an "Examinee Guide" and attested that he have read and...
understood all rules and requirements and that he agreed to be bound by these terms. This document identifies the type of IDs that are acceptable for admission to to the exam, the exam fee and the refund policy. Since Mr. [redacted] did not arrive at the test site with the proper identification, he was not admitted and marked as "failed to appear." NCEES was responsible for the charge by the test center for the seat that had been reserved for Mr. [redacted] for seven hours which is the lions share of the $225 costs of the exam. Part of being successful as an engineer is the ability to read and follow instructions which was not the case for Mr. [redacted]. Jerry C[redacted]CEO
As the candidate correctlu pointed out, a qualification for seating for the FE exam is an undergraduate degree from an accredited engineering program. The fact that the candidate has an advanced degree in engineering but not an undergraduate degree requires an evaluation of the graduate degree to...
ensure that all basic and required engineering courses have been satisfied. This is clearly stated in our application process so no relief is required in this matter.[redacted]CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.
I was at the examination venue at 7:20AM. I was the first one to arrive but the [redacted] exam proctor didn't check me in till 8:00 because he said there were others who were taking the same exam and since I was the only one taking the FE exam,he'll check me in last. I read the exam rule the proctor gave me and by the time he noticed the issue it was 8:10. He told me he will let me in if I bring an official government ID by 8:30 (which is a 20 min grace period), it takes me 20 minutes to get home.I showed the proctor my registration summary with [redacted] AND [redacted] on it but he said that wasn't enough. The name and address mach the name on my driver's license. As a customer, I cannot accept paying for a service I was denied. Like I said earlier, I just want to take the exam. I don't want a refund. $[redacted] is not a small amount to let go off. I think some of these NCEES guys are really wealthy (and maybe lost touch with the common customer) that they cannot understand how much of a loss $[redacted] is.
Regards,
[redacted]
The complainant does not accept the response provided. The proces as described is well documented for candidates applying for licensure. The fact that the candidate has an advanced degree does not provide evidence that required core courses were satisfied as a part of the undergraduate degree. An evaluation of the candidate's educational record will have to be evaluated in order to make this extermination.No further action is required by NCEES. [redacted]CEO
The candidate failed to appear at the exam site and NCEES incurred expense in order that the candidate would be able to take this important examination. The candidate failed to appear at the designated time and location and there is no justification for NCEES to accept a financial loss due to the candidate’s failure to adhere to the rules. Jerry C[redacted] Chief Executive Officer
Candidate was registered as [redacted];
candidate’s ID read [redacted]. Candidate was turned away and given
a grace period to return with matching identification or documentation
regarding the name discrepancy. Candidate was unable to produce additional
identification and was not permitted to test. As included in the Examinee Guidelines and as posted on the NCEES Web site " The first and last name on your appointment confirmation letter and your ID must match." No further action is deemed to be required by NCEES due to candidates non-compliance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] 5/23/16 I would allow an examination of my educational record, to provide evidence that the required core courses have been successfully completed, if NCESS will conduct this credential evaluation free of charge. I spoke with an educator and program director for an area college about this situation. He showed great concern for his foreign students since many of them have an undergraduate degree from a foreign institution and have completed their master’s degree in the US. The concern in this matter is weather these students are unreasonable being exploited since they would also need a credential evaluation. While I am not and in no matter suggesting that NCESS has targeted a certain class of people and is involved in discriminatory practices, but I do believe that the added cost of the credential evaluation has a negative effect on foreign students become licensed engineers. Studying to become an engineer is not an easy or inexpensive task. Why add to the financial burden? In my case, I have completed an advanced degree from a university where the undergraduate program is ABET certified. NCESS should take this into consideration and rewrite there policy, excluding individuals in my circumstance from the necessity of a credential evaluation. Maybe NCESS can work with colleges across the US to include advanced degrees therefore, eliminating the need for a credential evaluation altogether. More effort needs to be done on the part of NCEES in expanding their policy and ensuring that their actions do not exclude hard working individuals for the sake of financial gain. Reading the replies from NCESS indicate that there will possibly be no closure to this matter. NCEES’s monopolistic policy allows them to charge unreasonable prices and they are not concerned with policy change. I am doubtful that our difference in personal views on business ethics and the role of a licensing institution will allow an agreement.
We certainly appreciate any feedback and particularly notification as to any deficiencies related to our Web site. The information from this call was passed along to our IT department for any action required.In order to effectively address all communications with our office, we have created a...
call center and all representatives are trained to respond to questions asked and to refer those that require a more detailed/technical response to the appropriate department within NCEES. We do no publish the email addresses of NCEES staff or departments since there are in excess of 100,000 individuals who take NCEES examinations annually and nealry 850,000 licensees in the U.S. so it would be easy for many of us to become inundated with emails that can be addressed by our call center. We strive to provide the highest level of customer service possible and I will make sure that the call center representatives are made aware that this individual was less than pleased with the level of customer service that was provided.[redacted]Chief Executive Officer
In response to the complaint from [redacted]:First, I would like to share a history of this customer with L&L. He has previously purchased vehicles with us and then had them repossessed for non-payment. The following will show you this:1) 1998 Black Chrysler Sebring in...
August of 2014. Vehicle repossessed with a balance of $2932 owed.2) 2007 Chrysler PT Cruiser in October of 2104. Vehicle Repossessed with a balance of $3434 owed.3) 2002 Silver Honda Accord in December of 2014. Vehicle repossessed with a balance of $3100 owed.Finally, 2003 Dodge Durango was purchased, and is the issue at hand. Second, I would like to say that our business caters to those who may not be able to get transportation/Vehicles through any other means. As such we do give people more than one opportunity.When [redacted] came to purchase the Dodge Durango, he was given the opportunity to drive it, get an inspection or whatever he felt he needed to do prior to the purchase. Once the customer makes the decision to purchase a contract is developed and the customer has one, and we keep one on file. At no time did Mr. [redacted] point out any issues that would cause him not to purchase. In addition, any used car in the state of Kentucky is considered an AS IS/NO WARRANTY a document Mr. [redacted] signed. In regards to the L&L notifying him of Frame damage, we had no prior knowledge of any such thing. We have inspected the vehicle and the frame damage that [redacted] mentioned, we pointed it out to him and the Police and it has nothing to do with the integrity or safety of the vehicle. In addition he told the owner that it really was the car was not running well. We have told Mr. [redacted] that should he bring his payments up to date, he is more than welcome to have the vehicle. However, he had a payment due on 01/14/17, and has not paid it.We have tried to work with Mr. [redacted] as shown previously. However, this time he has become rude, nasty and making threats on a regular basis to L&L Employees. When the police were notified and came to the Lot with [redacted], he was told that it was a civil matter. During this conversation he admitted to the officer that he owed L&L for previous cars that he had repossessed from him. In addition he told the owner that it really was the car was not running well. We were still attempting to help him out, as he stated that he just got out of a successful Rehab program. And, as stated before if he would like to bring his payments up to date, pay for the tow of the vehicle, inspection and have proof of Full Coverage Insurance he can take the vehicle and continue to make payments. But we cannot return a deposit on a vehicle that is an AS IS/NO WARRANTY.