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Klein, Theodore DDS

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Reviews Klein, Theodore DDS

Klein, Theodore DDS Reviews (82)

We have been in touch with the customer several times to try and reach a resolution with themThis matter is now being handled by our legal team

We have spoken to the customer again for further clarification regarding her phone enrollment with usShe has chosen to try Just Energy’s services and can cancel at any time without penalty if she decides to do soWe believe the matter is now resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Thank you for your valuable help and support,Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

We have determined, following a full review of the customer’s account, that Just Energy did close the account, however, we experienced a processing error which resulted in the charges continuingWe have now ceased all charges and will provide the customer with a reimbursementWe have reached out
and left a voice message apologizing for the error and inconvenience caused, and to confirm our review and the reimbursement due

We have reached out to the customer and spoke with him about his experienceThe main issue turned out to be a misunderstanding of the product being offeredWe clarified the program that the Energy Advisor presented and confirmed to him that he was not enrolled in any of our programsThe consumer
further verified that the Energy Advisor was dressed in Just Energy-branded clothing and did identify herself as a representative of Just Energy by showing her badgeWith the confusion cleared, the consumer seemed satisfied and had no further concernsWe believe the matter has been resolved to the customer’s satisfaction

We have reviewed the customer’s account, and her enrollment, at which time she was advised of all terms and conditions, as well as the disclosure of applicable transmission/distribution chargesWe have since spoken to the customer to clarify the charges and, as a customer service gesture, we have
agreed to a reimbursement amountWe have also initiated cancellation of her contract and will waive the related early termination feeWe trust this resolves the matter to the customer’s satisfaction

We have been in contact with the customer to confirm that her program was cancelled in February, the account has been closed at a zero balance, and that it will take the usual 1-billing cycles for Just Energy’s name be removed from her accountShe expressed an understanding and we believe the
matter has been resolved

Following a review of this account we can confirm that the customer’s meter was turned off on May 7th due to her home being lost in a fire The customer was not charged for any usage after May 7thThe bill statement received by her in August was in reference to an earlier past due amountWe
have now been in touch with the customer to confirm that we will waive the outstanding charges that related to her consumption prior to the loss of her home and have proceeded to close the account with a zero balanceWe trust the matter has been resolved to the customer’s satisfaction

We have been in contact with the customer to explain the enrollmentThe customer was satisfied and did not want to terminate their services with usIn the event that they do change their mind, termination fees will be waived on theiraccountWe believe the matter is now resolved

We have been in touch with the customer and have reviewed with her the billing chargesWith her concerns now addressed, she has decided to remain with us as a customer

Upon review of this account, it appears the customer's early termination fee had been inadvertently misquoted, which resulted in the higher chargeTaking accountability for the error, Just Energy refunded Mr*** the amount of $to the credit card he kept on file with usAttempts were
made to reach the customer to advise of this, however, we were not been able to reach him

Following review of this account and the enrollment call, the customer had agreed to a switch date of September and advised she would get back in touch with us if the date required a changeAs no follow up call was received by us, the switch went forward in SeptemberThe customer is now in the
process of being returned to *** and there are no charges owing to Just EnergyIt is now with *** to manage reimbursement of her depositEfforts are being made to confirm our resolution with the customer directly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

As confirmed, we have launched an investigation regarding the at-door experienceWe expect every individual representing us to remain true to our marketing standards and expectationsWhen we learn otherwise, we act immediately to investigate and take corrective actionIf the investigation reveals evidence in support of the allegations, the company will move swiftly to part ways with the representativePlease note, however, that we do not release personal information or details of our remedial action regarding the individual/s involved

We have now thoroughly reviewed the customer’s accounts and have spoken with him towards achieving a satisfactory resolutionIn summary, we are proceeding with cancellation of two accounts as well as waiving the related exit fees as a customer service gestureThe customer will continue with two
other active accounts until their term end date of As we have worked directly with the customer, we trust the matter has now been resolved

We have reviewed the issue presented by the customer, have spoken to him and confirmed that he was not enrolled in the programWe are currently working with our sales leads to investigate the at-door experience towards ensuring that those who represent us abide by our high marketing standards and
expectations of customer respect, honesty and integrity

We have reviewed the customer’s account including the third party verification call that took place at the time of enrollment (a measure we employ for consumer protection and understanding) in which the customer indicated that she was between the ages of and She further confirmed to have
understood that Just Energy is not affiliated with the utility, the government or any consumer groupHowever, due to her misunderstanding, we have moved to cancel the account and are in the process of attempting to contact the customer to resolve the matter towards her satisfaction

We have been in contact with the customer to discuss the issue she raisesFollowing a thorough account review, we can confirm that the customer did complete enrollment in a Just Energy program in October as confirmed by a third party verification call in which she agreed to the terms of the
programAs a result, there is no basis for reimbursement, however we have cancelled the account, without penalty, as requested by the customer when she contacted us last month (February) At that time, we advised that the cancellation would take 1-billing cycles to completeWhile on a recent follcall to address her Revdex.com complaint, a Just Energy representative proceeded to explain our findingsWhile reimbursement is not warranted, we did want to offer to resolve the matter, however the customer abruptly terminated the callWe regret the customer’s sentiments, however a full investigation confirms that enrollment proceeded with the customer’s verification

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

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Address: 7229 South Land Park Dr., Sacramento, California, United States, 95831

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