Klein, Theodore DDS

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Following a review of this issue, the customer contacted Just Energy on August 20, 2016 to request that he not be enrolled with Just Energy. This confirms that the request was processed and enrollment did not proceed.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have concluded an investigation into this matter and can confirm that the customer did, in fact, enroll with Just Energy in early 2011. Given the passage of time, as a customer service gesture we will close this account and remove the individual from collections.

We have been in prior receipt of the customer’s complaint and spoke with them directly to advise that the account has been removed from collections. We believe the matter to now be resolved.

We have reviewed the customer’s account and can confirm that we have proceeded to issue a refund cheque via courier July 29th. A company representative will be in touch with the customer to confirm delivery.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have left a message for the customer to confirm that we have moved to waive his current balance and final bill due to misunderstanding. While we acknowledge that the customer expressed his preference to not renew his contract, this does not mean [redacted] that service will be...

disconnected. Customers are required to specifically request a disconnection of services. We appreciate the misunderstanding that occurred and are glad to work with the customer to resolve the issue to their satisfaction.

Following a review of the customer’s account and based on his experience, we have moved to close his account at a zero balance. We regret the frustration caused and hope this serves to provide a satisfactory resolution for the customer.

Following a review of this account, we have confirmed that the customer enrolled for electric service in July 2016 for a 12 month program at a rate of $0.10 cents per kWh. This rate did not change at any time over the course of her contract. The  12.9¢ would have come into effect had she...

defaulted to a variable rate plan, which did not happen, as she switched away. We have attempted to contact the customer in an effort to explain our findings and provide satisfactory closure for her. We will attempt again to connect with her.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, August 02, 2016 2:00 PM I had a complaint open and accepted the decision made by the company providing the amount was acceptable.  I received the check from the company today and by no means is the amount acceptable. They have only given me the difference if the cost of hydro. They have not refunded me the $95 per month that I have paid them at all.  I can provide the complaint number if needed: complaint number [redacted] Dawn Hodge

We have completed a review of the customer’s account and given the circumstances, we have moved to reimburse and waive all applicable charges and close his account. A check covering the customer’s reimbursement will be sent. We regret any upset and inconvenience caused to the customer.

We have made multiple attempts to contact the account holder’s son to address his concerns, however, we were unable to reach him. As we are interested in working to resolve this to the customer’s satisfaction, we did leave contact information to reach us. In the meantime, we have sent a ‘no contact’ letter to the account holder with additional information. We would be glad to hear from the customer directly, or from her son towards reaching a satisfactory resolution.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have been in contact with the customer to confirm that his account was switched in error to another provider, which was not prompted by Just Energy. We walked through the process to resolve the issue and ensure customer understanding. We believe the matter has now been resolved.

We have been in contact with the customer to assure them that their Just Energy account has been closed. Due to their confusion regarding enrolment, as a customer service gesture, we will waive their final bill. The customer was satisfied and we believe the matter to now be resolved.

[redacted] is hard of hearing due to age, she obviously was not in the state of well being to make decisions like this and and she would not willing pay more for her gas bill.  I have spoken with her personally and she insists that the people who showed at the door were employees of the local gas company.  This is illegal misrepresentation and she and I, Her son, will not accept and close this case.  I expect in writing and a audio recording of the verbal consent given.  We are not accepting phone calls as a form of contact.  It's a terrible tragedy that a company like this would take advantage of an 84 year old woman, SHAME ON YOU! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

When we last spoke with a representative of this account, we were advised that they planned to retain their service with us. It has since been determined that they prefer to cancel their account, which we have proceeded to process.

We have gone back to review this customer’s account. Following the [redacted] filing, we opened a new account for the customer so that she would only be billed for charges going forward, and not prior to the insolvency. However, it appears that the prior balance owing was transferred over in error....

We have proceeded to waive the outstanding balance and remove her from collections.