Knights Inn

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property in [redacted] ** We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service It look like the property did refund Expedia for your stayTherefore you will need to call Expedia for your refundThere should be no problem receiving a refundIf there is please don't hesitate to call the property at ###-###-#### If you need any more information on this matter, please contact me directly at [redacted] Thank you!

Handwritten Attachment:

When the consumer checked in we told them it would take a few minutes for the room to heat up but we gave them a brand new space heater to ensure they were comfortable We do not have on demand hot water, so I informed them that would take time to warm up as well We offered them a different room but they refused When they checked out, they did not complain so we assumed there was no problem

Dear Ms [redacted] ,I am very sorry about the problems you encountered when trying to stay at Travelers Inn I have spoken to the manager about your complaint and she is sorry about the mishap I am mailing you a check for $ Again, my apologies for this confusion.Sincerely,Linda B [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/08/01) */ Dear [redacted] Here is the fact with pics Hotel official check in time is 3:00pm but I still gave her room key at 2:05pm, they remain in their vehicle for minutes for unknown reasonThere was no information regarding crib in her reservation and I offered her to come behind the counter and see for herself, she said its ok arranged her crib within minutes and inform her that without prior information it is really difficult to arrange every things (that is what she called ATTITUDE) I have never tell her that she has to pay for crib I saw an ambulance late night but As flee never share any information with us, even when she and her boyfriend came for breakfast for minutes and left both kids in room alone and unattended, she did not tell me anything when we reminded her that checkout time was 11:00am and she have already past minutes after the time, at 11:we found they were gone quietly and all bed sheets comforter, towels was complete mess, kids poop and pee everywhere and juice spread all over the bed (please see picture of the room) Therefore we only charged her $as FINE, otherwise this amount does not cover even a half of the cost of the destructionSo surprised to see instead of apologizing she is complaining, she should know we have all the records to show her, even the video showing that she left toddlers in the room locked and unattended for breakfast Please note That our policy is clear we cannot afford loss our customer also we can allow to damage our property did send emailI is keep on bouncing Please email me your email address I will send you color pies Thanks with Regards Mohan XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property located in Wheeling, WV, We are sincerely sorry to hear we did not provide the guest, with an excellent Knights Inn experience. You can count on our team to help resolve your concerns. To assist... [redacted] I in reaching a resolution, I've Informed the property's general manager of the situation. The general manager will contact [redacted] by 1/13. As a company, we're committed to delivering a great experience with every stay with us. If for some reason [redacted] ***si's concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs.

Complaint: [redacted] I am rejecting this response because: My attorney acknowledged in her first writing that there was a hour cancellation policyThe cancellation was made on October which would still give enough cancellation for the two final days of the four Expedia states that I have to work with the hotel for a refund since you were paid by them Expedia did not keep the money; they paid the hotel, Railway Inn SuitesRailway Inn Suites told me the night that I cancelled, due to an emergency, that I would receive a full refund for the remaining daysI am willing to settle for two days, instead of three in the amount of $Regards, [redacted] ***

Servie on 04/12/ and I got a letter stating I have to pay now since the insurance did not payI paid on 06/02/The insurance did also pay upI contacted the Gottlieb billing and asked if they refund meI was told that by the end of June I will have my checkIn July I called and they told me by the end of July I will have itIn August I was told they will send it on the 15th
Today (08/25/2017) I was told they don't know when I get it because the one person doing refunds (*** is not availableI was told that an email will be send to the refund person and someone will call me

Hi,The policy is 24hour cancellationThe guest didn't make the reservation with us she made it with a websiteThe guest needs to talk with the website to settle up with her refundWe didn't charge the guest's personal cardWe charged the website company cardSo therefore we cannot give refund to someone we didn't chargewe are very sorry.Thanks,Knights Inn Hotel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.or I will respond to the ***s email and keep them on any updates
Regards,
*** ***

Complaint: ***I am rejecting this response because: As per my previous communications I did make a reservations to arrive on October 30, and leave on November 3, 2014. After my arrival on Thursday, October 30, 2014, at approximately p.m., I had an emergency and would have to leave early on Friday morning, October 31, I communicated this problem with the hotel staff and they contacted the owner &/or manager ***, who told me on the phone that he would refund my money for the remaining days. There was nothing said about the hour policy and I do not have children; therefore the son and daughter-in-law comment in the response from the hotel is LudacrisI have written to the main office, the hotel and Expedia all of whom state that I need to communicate with the other. Nobody is taking responsibility and keep "passing the buck." I have requested that to settle this matter that I receive a refund for two days at a total of $Regards,*** ***

Hello, Thank you for contacting Wyndham Hotel GroupI would be happy to assist you further but I need a little more information to help. Please provide the following: - Name of the guest on the reservation- Property address, including city and state- Date of arrival- Date of
departure- Reservation confirmation number I look forward to assisting you. Thank you, *** ** Liaison, Customer CareWyndham Hotel Group

02-21-17To Whom It May Concern,The complaint is not valid, I provide all the receipts from Dec19, to FebCustomer still owe $after posted all his payments.Our rooms are newly renovatedThere is no damage in the property when we rented the room to Mr***.He damaged and stained the towels, hand towels, wash cloth, bath mats, sheets, pillow cases, mattress pads for numerous times but we did not charge him becuase he even have a hard time paying for his rentWe asked him and the lady that his with “if they need service” but they always refused room service and just asked for towels, hand towelsI instructed the house keeping not to give him any towels if the dirty ones are not returned, but he always stained all of them and ending up to throw it away.Until this day room still closed for repair and cleaning, he stained the walls, carpets and damaged the exhaust fan, bed and chairs.Thank you,Gilda B***General Manager

My son when to ER for kidney stones on 03/28/018, We have a Medical insurance *** which is very good making payment and explaining claim information either website or by phone if I call*** paid for services that day and we paid a copayment of $100, I can see all the claims from that day and all were paid, Martin Gottlied & associates keep sending me a *** for $claiming since our Insurance didn't paid we need to paid, I call my insurance and they call those people and they didn't know anything about the bill, I email *** *** representative and see what she said:
The information you sent was on the hospital billThis is a physician *** which is separate, so your insurance may have paid the hospital but they denied your claim on this *** due to pending additional infoThe denial codes state that they requested information from the member that was not received, you will need to call your insurance company to see what information they are needing from you
R

I have been sent to a collections department for a bill they never sent me or called me to pay, for $ This is now on my credit report I have paid the collection agency on their first phone call to me My complaint is that they never billed me or called me The address they have on file is incorrect, but the phone number is accurate When I called they said they don't call and any other returned mail goes to collections The supervisor their, she was very rude asking me to get proof that the hospital had gotten my address incorrectly The address imputed to the system had the wrong street address, *** ** *** ***.,(they said ), which should have been *** ** *** *** I called seeking help to get some sort of documentation and see if I can send something to the credit reporting agencies to remove this off my credit report I was met with a supervisor giving me a hard time stating she couldn't help, the company does not call for unpaid bills

Robert: for a refund, bring in your credit card u paid with and your receiptAsk for ***

This company, *** Gottlieb & Assoc., which interestingly, is also listed as The *** Group, LLC, issued me a refund check with no signature on itThat means my financial institution will not cash itThis all started back on September 12, when I first contacted The *** Group, LLC, who had sent me a bill for $on the same day that they filed a claim with my insurance companyI naively, paid the $to The *** Group, then later found out that all I owed them was $I spoke with Belinda at The *** Group, LLC who confirmed that I had overpaid and would be issued a refund of $
I called The *** Group, LLC again on September 26, to ask when I should expect my refundI was told, "it will take some time." I asked, "How much time? A month? Six months?" The woman told me probably days
I received a refund check in the mail on October 15, The check is dated September 30, in the amount of $543.70, yet, it has no signature on it in order fo

Complaint: *** I am rejecting this response because: desk clerk/owner stated they did NOT have any grassy areas on
their premises Told me to take my dog across the street to the Church to relieve himself Trespassing on church property for this purpose is unacceptable That is the only reason I didn't stay at their motel They refused to refund my stay even though I had made the reservation less than an hour before I arrived and they were NOT dog friendly

Revdex.com Case #:*** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Knights Inn property in *** ** To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before July 3rd. As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at *** and I will personally help address the guest's needs Thank you

I am rejecting this response because:
We actually never even received an apology from the hotelThe reason I am making this complaint is because we did not feel safe because of the events leading up to our stayWe were kicked out by a police team with nowhere to go and by the time we got a call to come back (more than hours later) we had gotten help to stay at another location from a friendThere was no way we were going to feel safe or comfortable staying at the Knights Inn after this incident which is why I am requesting a refund for the night I paid in full to stay there