Knights Inn

Review: I AM WRITING BECAUSE I MADE A RESERVATION WITH THIS HOTEL FOR SEPTEMBER **, 2013. WHEN I MADE THE RESERVATION THE MAN WAS COMPLETELY UNPROFESSIONAL AND WAS RUSHING ME OFF THE PHONE.I ASKED HIM IF I EVEN GET A CONFIRMATION NUMBER? I DIDN'T EVEN FEEL LIKE I WAS CALLING A BUSINESS,HE ACTED LIKE HE WAS BOTHERED WITH THE FACT THAT I WAS EVEN ASKING FOR A CONFIRMATION NUMBER. ANYWAY ON SATURDAY, SEPTEMBER ** MY CHILD WAS SICK AND THEREFORE I WAS NOT ABLE TO FOLLOW THRU WITH MY RESERVATION SO I CALLED AND THE PERSON THAT ANSWERED THE PHONE THERE BASICALLY JUST SAID "OK" WHEN I CALLED TO CANCEL. IS THIS PLACE REALLY A BUSINESS THE WAY THEY CONDUCT THEMSELVES ON THE PHONE?? THEN I NOTICED A CHARGE ON MY CREDIT CARD EVEN THOUGH I NEVER CHECKED INTO THE HOTEL. I CALLED THE HOTEL TO INQUIRE AND THE GUY ON THE PHONE DID NOT WANT TO TELL ME HIS NAME AND REFUSED TO REFUND THE MONEY THAT I NEVER STAYED AT THE HOTEL FOR. AT THIS POINT I TOLD HIM THIS IS STEALING. HE TOLD ME I NEED TO NOT SAY THAT THEY ARE STEALING. I THEN PROCEEDED TO EXPLAIN THAT IF THEY DID NOT SEND ME ANYTHING BY EMAIL OR STATE TO ME THAT THEY CHARGE FOR ROOMS THAT ARE CANCELLED THEN THIS IS CONSIDERED STEALING. THIS MAN TOLD ME THAT IF I SAY THAT THEY ARE STEALING ONE MORE TIME THAT I WILL BE SORRY. THESE PEOPLE AT THIS HOTEL ARE COMPLETELY UNPROFESSIONAL, I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS BEFORE. WHEN I ASKED TO SPEAK TO THE MANAGER HE WOULD NOT PUT HER ON THE PHONE AND WOULD NOT GIVE ME HIS NAME. I REALLY NEED MY MONEY REFUNDED WHAT A TRULY HORRIBLE EXPERIENCE. I KNOW NEXT TO BOOK WITH A [redacted] OR [redacted] WHICH WOULD NEVER DO THIS TO A CUSTOMER. WHEN I SAID THAT I WILL DISPUTE THIS CHARGE WITH MY BANK THE GUY TOLD ME "GOOD LUCK, DO WHATEVER YOU WANT, WE ARE STILL CHARGING YOU FOR THE ROOM". I WANT THE $81.18 CHARGED BACK TO MY DEBIT CARD AS SOON AS POSSIBLE. THEY ARE TRYING TO SCAM PEOPLE BY NOT SENDING EMAIL CONFIRMATIONS AND THEN WHEN YOU CALL TO CANCEL THEY PRETEND LIKE THEY DON'T KNOW ANYTHING. PLEASE HELP MEDesired Settlement: THE AMOUNT THAT WAS WRONGFULLY CHARGED IS $81.18. THE ROOM WAS $70.00 FOR THE NIGHT AND THE REST MAYBE TAX. I CAN"T EVEN SAY WHAT THE ADDITIONAL $11.18 IS BECAUSE I DID NOT STAY THERE OR RECEIVE ANY DOCUMENTATION IN MY EMAIL STATING WHAT THE CHARGES WERE. ALL I WANT IS MY MONEY REFUNDED, IM SO UPSET OVER THE AUDACITY OF THIS HOTEL

Consumer

Response:

At this time, I have not been contacted by HUDSON VALLEY HOTEL & CONFERENCE CENTER regarding complaint ID [redacted].

Sincerely,

Review: On the night of October **, 2014 my wife and I checked into the Hudson Valley Hotel on a visit to West Point for parent weekend. That night we made a complaint with the front desk of an odor, slow running water, slow sink drainage and uncleanness with in our room. During this night the hotel was booked with no other rooms to be moved to. Additionally all hotels within the area were booked as well. The next day we reported to the front desk that there was a feces/sewer odor in the room and was stronger each time the toilet was flushed. There was hair, dirt and mold within the return vents in the bathroom. The dark colored carpet was stained and had a very bad smell. We were told that they would provide of a better room, but we would have to check back in that afternoon once the other guest had checkout. On our return that afternoon we were told no other rooms were available and that we would have to keep that room. We made the decision to check out of the Hudson Valley due to the sanitation issues. No gestures were made to make amends for our miserable and uncomfortable stay. I am a 22 year retired operation Iraq Freedom veteran and I or my family should have endured such misery on a visit to West Point.Desired Settlement: $171.67

Consumer

Response:

At this time, I have not been contacted by Hudson Valley Hotel regarding complaint ID [redacted].

Sincerely,

Business

Response:

The business has responded as follows: Dear Representative This is in reference to a complaint submitted by [redacted].The guest at the time of check in was given a rate of $95.00 with the agreement of 3 day stay and if not staying for the 3 days the rate would be adjusted to $149.99 plus tax which comes to $171.67. T he guest decided to check out before the 3 day agreement. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I, the customer decline to stay any additional days after the [redacted] could not provide my family with a better room due to the sanitary issues as stated in my initial complaint. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I spent 6 weeks in this hotel because of a house fire in order to get money back from the insurance company I needed a receipt from my stay I ask the front desk worker for this and he told me no, he was rude I explained why I needed this and he said he couldn't give it to me he was very rude and nasty these people are not nice they are very rude they will all stand around and stare they make you feel very uncomfortable, all I wanted was my receipt from my stay which I was entitled too and I was refused, I even told the man I would call the police he then stated he didn't have the password, as I went back to my car I watched a young couple go in get a room and also get a receipt. this place is horrible they rooms are terrible, they smell the service is horrible, and the front desk who is customer service is nasty and rude,Desired Settlement: I want my receipt that's all I will never stay there again even if it was free.

Review: I am the HR Director for [redacted]. and we had two of our employees stay over night on 1/21/2015 at the Knights Inn. They were supposed to stay through 1/23/2015 but were not able to because they were terribly bitten up by bed bugs. This hotel jeopardized the health and well being of my employees.Desired Settlement: I would like the Knights Inn to reimburse our company the cost of the hotel and the $100.00 it cost in medication and cleaning to our employees to get rid of the bed bugs. I would also like the hotel to take responsibility for its uncleanliness and thoroughly clean their establishment.

Business

Response:

February 14, 2015[redacted]Dear [redacted]:Enclosed is a check in the amount of $100 as requested for the cleaning and medication foryour employees. Also enclosed are the refund receipts for the amounts previously credited toyour company [redacted].I apologize for any inconvenience your staff members encountered. Please rest assured everyeffort.has been taken to remedy this situation. If you have any additional questions orcJncerns please feel free to contact me.Sincerely,[redacted]Manager

Review: My two friends and I rented a room for one night and about ten minutes after entering the room we found an adult and a baby cockroach. We immediately called the front desk and took a picture of the bugs and the desk attendant refused to refund our money. Because we spent all our money on the room we are now forced to sleep on our car for the night. He tried to say there is no bug problem and said we would have to just stay our lose our money.Desired Settlement: We aren't looking for extras we simply would like to have our money back. We are incredibly upset for having to sleep in the car as it isn't safe nor is it comfortable. However our money back would suffice and never stay at this particular brand of hotel again! !

Business

Response:

AS WE HAVE STATED TO GUEST WE DO NOT HAVE A ROACH PROBLEM. WHAT THEY FOUND WAS A PALMETTO ROACH OR FLYING ROACH OF WHICH THEY ONLY FOUND ONE. OUR DESK CLERK CHECKED THE ROOM FOR THE GUEST AND FOUND NOTHING OF ANYTHING WRONG WITH ROOM AND THEY WERE OK'D TO STAY. UPON REVIEWING OUR SECURITY SYSTEM, THE LADIES DID NOT COME OUT OF THE ROOM UNTIL EARLY THE NEXT MORNING. THEY CHECKED IN AROUND MIDNIGHT AND HAD THE WHOLE EVENING TO STAY IN THE ROOM IN WHICH THEY DID. OFFERED GUEST A 15% PERCENT DISCOUNT OFF OF THE RATE THEY PAID AND THEY ACCEPTED BUT LATER ASKED FOR ALL OF THEIR MONEY BACK. GUEST WAS ACCOMODATED AND I FELT THAT WE GAVE THEM THE BEST SERVICE POSSIBLE, AS ALWAYS.

Review: We booked a room for 2 nights at the Knight's Inn for 8-10 and 8-11, while in town to attend a veteran's flag ceremony honoring my father. We arrived at the Knight's Inn around midnight on the 10th, to find the 2nd floor with virtually every door open and the balcony crowded with very loud people drinking beer and smoking. The parking lot also had people wandering about drinking beer, smoking, arguing and talking on cell phones. We asked the desk clerk about this and he stated that it was just "kids out of school". Being told that the noise and public drunkenness was coming from kids did not put me or my wife any more at ease. Nor did it seem likely that we or our 11 month old baby would get any sleep in this loud, non-family friendly and possibly dangerous setting. The clerk also falsely told us that there were no rooms available anywhere in south Jersey. This was a blatent lie, as we had only to travel 2 or 3 miles west on Absecon Blvd. to find approximately 30 motels with vacancies. This clerk also tried to convince me that no one had ever been robbed at the Knight's Inn, which did not put me at ease. He stated that he could not give a refund for the 10th, because they had been holding the room since 4 o'clock. The fact is- had we arrived at 4:00, we would have left and demanded a refund as soon as the indoor/ outdoor booze party started on the second floor. He also stated he would issue a refund of 76.50 for the second day. I was later told they would issue only a partial refund of 35.22. When questioned, the manager stated that he has no control over what patrons do in the hotel.Desired Settlement: Complete refund of 193.46 since we had to check into a quiet, safer hotel at full cost as the noise and open use of alcohol make this environment unsuitable for any decent person, especially a family traveling with an infant.

Business

Response:

I already whole amount.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After residing continuously with no interruption of payment for 41 consecutive days, I questioned the owner about the "30 day rule." After 30 days in a hotel/motel the resident is considered a permanent resident and is exempt from the "hotel occupancy tax." I paid on a weekly basis always one day before rent was due. They told me and I quote, "we get around that by charging you weekly. You check out and then back in every week and we don't have to obey the 30 day rule." end quote. The laws does not read that way. I was there 30 consecutive days, plus 12 extra no matter how I paid. They told me they would not refund me the 12 days over 30 that I had stayed, and that they would not discontinue the taxation.I moved out of that motel the next day when my rent was up.Desired Settlement: I would like them to have to refund my 12 over the 30 which amounts to about $54. This is a point of principle for me. They are doing the same thing to another worker who is staying there also. If I am wrong about the reading of the law, then please let me know.Thank you for your attention in this matter.ps This motel was formerly the Budget Inn.

Business

Response:

Handwritten Attachment: