Knights Inn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

When the consumer checked in we told them it would take a few minutes for the room to heat up but we gave them a brand new space heater to ensure they were comfortable We do not have on demand hot water, so I informed them that would take time to warm up as well We offered
them a different room but they refused When they checked out, they did not complain so we assumed there was no problem

HI*** *** CHECKED IN FOR NIGHTS TOTAL AND STAYED FULL DAY & NIGHT THEN NOTIFIED US THE NEXT DAY THAT SHE WOULD LIKE A REFUND BECAUSE HER SON AND DAUGHTER IN-LAW WERE ALLOWING HER (*** ***) TO STAY WITH THEM FOR THE REMAINDER OF HER STAY, WE INFORMED HER OF OUR 24HR REFUND
POLICY, THAT IS ALSO POSTED HERE IN OUR OFFICE. IF SHE MADE HER RESERVATION ONLINE SHE NEEDS TO CONTACT WHO SHE MADE HER RESERVATION WITH AND TALK WITH THEM ABOUT HER REFUND.THANK YOU,KNIGHTS INN HOTELOCEAN DRIVECORPUS CHRISTI, TX 78412###-###-####

Complaint: ***I am rejecting this response because: Revdex.com contacted the travelers inn after my last complaint and they promised a check- they never sent itfollow thru with what they promised me and the Revdex.com Sincerely,*** ***

The owners of this motel purposely block customers from booking online so customers are forced to pay higher rates in personWhen questioned about this practice they claimed they received too many online reservations which I seriously question is even trueAlso management states it's the same price which it is clearly notA two night reservation online was $vs $in person which is roughly $additional per nightSeems to me this may have been price gouging due to the hurricane this weekend

Plz help me I really want all that I paid I'm try to get me a house for me n family it would really help us outI told them plenty of times that they owed me money and they keep making up excuses ........thank you and god bless you ........p.sI give this place a
rating

The refund check has already been sent. A check for $was mailed on 9/4/made out to *** ***. What more does Ms*** want?

Initial Business Response /* (1000, 8, 2015/09/28) */
*SEE ATTACHED*
Received at Revdex.com by mail on 9/25/15:
"To:Revdex.com
This was the solution forward to Mr***If you have any question contact me at ***."
Dear MrJohn ***
First of all I would like to apologies sincerely for
the recent experience of our hotelEach and every guest to our hotel is important to usAs in the lodging industry our number one goal is to provide you with an enjoyable experienceAs I am very unhappy that you have face bites on your body
Bed bugs are a very serious issue in our industry todayThis is not a subject to be taken lightly and one that is acted on immedi***yAlthough we have our hotel inspected on regularly bases for any evidence of bed bugsTravels do carry them in and outAs you checkout I went to the room immedi***y to look for the evidenceHowever, No apparent evidence was foundRoom was rented after your check out and no complaint was filedHowever after receiving your pictures I did full treatment in the room for safety of our hotel and guest
As this is no excuse to the way you feel; I am issuing a full refund for your stayAs for your knowledge, our desk is-open hours and you should have picked up the phone or went up to the front deskWe would have immedi***y acted on this and moved you to another roomHowever please find attached copy of our insurance which might be of assistant to youThe hotel owner is Hotels LLC, ***
Please feel free to contact me with any issues you might have
Himal P***
Manager
Knights Inn
***

This is in
regards to *** ** *** complaint on 1-21-Mr*** was accommodated with a new room, as stated in his outline, the day he checked inWe were not informed of the "other" issues to the "new" room; therefore I could not attempt to make any necessary correctionsIf we cannot identify a problem, find a solution, and then implement that proposed solution, then we cannot correct or right the wrong
As stated by himself, Mr*** has no issues with communicating his feelings and concerns when they happenMr*** did not express concern about his re-issued room until after he returned from his long, delayed, trip
We completely understand the inconvenience of delays and continued issues, especially when the weather has kept a guest from returning at the original time they were scheduledWe also had to make alterations to our scheduling and we experienced extreme back-ups and delays with the continued freezing temperatures and long delays, due to the arctic blast that hit the Central United StatesWe did not start returning to until well after Mr*** had returned and goneAs stated by Mr***, I was extremely apologetic and did not wish for these issues to plague, an already strenuous, tip
Due to the weather and the statewide delays, we provided Mr*** with all the services that he requestedThe services were delayed and issues were resolved, as they were relayed to us, in a timely mannerThe delays, however unfortunate, were not a direct result of the motel staff or its managementSince services were rendered and the delays were weather related, we feel we do not have an obligation to refund Mr***All attempts were made to keep close to the original schedule, but certain circumstances, beyond our control, set our arrival and departure times later rather than soonerWe took Mr*** to the airport the first time and picked him up, against state police recommendations, due to weather conditions
Sincerely,
*** ***, General Manager
Knights Inn Indianapolis South Airport

Complaint: ***I am rejecting this response because: I never recieved checkSincerely,*** ***

Yes that is correct. I received a phone call from your corporate office stating I would receive a refund but  that I would have to contact the third party booking agencies. When I called them they stated the hotel only offered a $15 refund and I am asking for a full refund of $82.47. I called...

the hotel and the manager was extremely rude, yelled over everything I said and then hung up on me. Horrible experience

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Knights Inn regarding complaint ID...

12028121.
Regards,
[redacted]

We apology for the inconvenient and we will provide the guest an upgrade room in his next stayregardsKnights inn big bear

Case Notes: Case # [redacted]05/12/2016 [ Customer Care ]@10:05:48 AM : on 05/10/16 [redacted] emaíled: Everythîng was awful. My daughter graduated from [redacted] so what should have been a joyous occasion was talnted by the horrible conditions at your establishment.  When we arrived I had to go back...

to front desk twice because the key was not programmed correctly so I had bo be moved to another room. My mom and mom n law could not stay in their room the stale smoke smell was unbearable to them because they suffer from asthma they were moved as well. I fìnd that strange since I was told the hotel was all booked up for the days I reserved.  I was charged 100 a night for a room worth 25 a night. Th¡s was a total ripoff. The plumbing was poor because the tub stayed stopped up and we were unable to take a shower or bath. My husband and I were bitten by some type of bug he has a big painful red bump on his chest and I have a knot on my forehead.  We were very dissatisfied w¡th our stay atyour establishment.  I wascharged 396 and I need to be compensated for more than half of that amount. Thank you Case Notes : Case # [redacted]05/17/2016 [ Customer Care ]@8:55:01 AM : **GM NOTES** Property states they have offered [redacted] a 25% refund and she agreed. Closing case.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi there:   Regarding your concern for the incident occurred  at our hotel we let the customers know we were very sorry but we were not responsable for what happened. The sheriff was in charge of the situation and after a few hours costumers were able to get back to their rooms.  ...

Knights Inn big bear lake

Thank you for notifying our office of the concern filed by [redacted] at the Knights Inn property located in Wheeling, WV, We are sincerely sorry to hear we did not provide the guest, with an excellent Knights Inn experience. You can count on our team to help resolve your concerns. To assist...

[redacted]i in reaching a resolution, I've Informed the property's general manager of the situation. The general manager will contact [redacted] by 1/13. As a company, we're committed to delivering a great experience with every stay with us. If for some reason [redacted]si's concern is not resolved, please contact me directly at [redacted] and I will personally help address his needs.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This to to reply to offer from the Knights Inn. First of all, I didnot reserve this room online. I called the Knights Inn, then [redacted] answered the call. My cc info was given to them to pay for the room reservation. Again I called. So the difference in the money amt is between Knights Inn and [redacted].Also how do I contact Wyndham Customer Care? Someone needs to review this Motel and its premise. If they dont wish to refund me fully, I feel others should be made aware of the circumstances it which we had to deal with. Also I still have the pictures, which I can send to you to view from my phone. Thanks for your Assistance in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

We have grass and rocks on the side for animals to relieve themselves.  We also have grass and grass in the back for animal relief.  Everything else is asphalt.