Knockout Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The note from the dr stated I should not do any gym activities now or in the futureI DID NOT threaten anybody in any way what so ever, unless you take me saying I will make a complaint to the Revdex.com as a threatWith the note stating no gym activity NOW or in the FUTURE means the dr states I should no longer be a member and partake in gym activity as it could damage my hands further Regards, [redacted]

I have attached the lease agreement and utility bill Ms*** has provided Unfortunately, neither was accepted by our legal department as valid proof of a move The lease agreement is a person to person agreement that was not issued by a verified landlord or real estate company
These generic lease agreements can be purchased at any office supply store and filled in Secondly, the utility bill clearly shows a Washington address, but service of the utility bill still being at an address in Surprise, AZ I would welcome Ms*** to provide a utility bill that's service is actually out of our mile policy, but as of this complaint, all we have is a generic lease agreement and a utility bill that states she is paying for service is Surprise, not Washington as she is trying to imply

Once again Mr*** has failed to state correctly that his doctor's note says only that he is to not use his surgically repaired hand to box He states no where on this note that Mr*** cannot use a treadmill, a stationary bike, an eliptical machine, or any of our other full line of equipment that we offer On top of that, I have checked the call logs at both the Gilbert location (where he is a member) and the Goodyear location Mr*** continues to call the gyms over times a day and threatened to "knock *** out" to the Goodyear manager *** Mr*** is has now threatened physical harm twice to one of my managers I am recommending to *** to press charges against Mr***, file a restraining order on Mr***, and Mr*** is banned from all Knockout Fitness' I am removing him from our system and if Mr*** ever shows up at any location, all managers have been instructed to call the police

In response to this complaint, I just received word from my General Manager (***) that this particular member has indeed brought in a doctor's note However, what this member has failed to provide the Revdex.com is that his surgery is on his hand *** has already offer this member a $
freeze policy that while he was recovering from his surgery he would not be billed for up to months If he needed an extension, because of his heeling time he could get that as well His hand surgery is not a permanent disability and we have offered to work with him He also failed to state that he cursed at *** and threatened him We have done more than accommodate this member and all he has done is harass and threaten our management We will still offer this member his $freeze policy while he recover's from his surgery and will welcome him back when he is ready

This complaint is not valid what so ever First issue is that a "freeze" is a courtesy of Knockout Fitness We did this as a favor to these particular members We are not required to do so Secondly, due to some banking issues on this members end they could not be set up on
our EFT payment which is our policy for all payments We had to call and inform them that they missed the one payment and the husband, who is not a member, came in a paid the $freeze fee Because these members have different payment dates, the manager accepted the $payment for the wife's agreement, not the sister's When the sister's payment was declined days later we called to let them know that the sister's payment was declined Here is where I think the misunderstanding took place They have separate billing dates and that is why multiple calls were made Fact of the matter is, these clients were not paying their freeze fee on time and we were just trying to remind them and this was a courtesy that we are not required to do When you miss payments we can easily send them to our collections department and let them deal with having their credit affected We did everything in our power to work with these clients, including dealing with someone who is not even on the legal contract Both these members have more than a year and a half on their contracts and will not be let out I suggest paying your bills on time and getting reset up on our EFT draft I as the owner have spoken to my General Manager and made sure that once this issue is resolved that both members be welcomed back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] First of all, just so we are all in understanding, both accounts are under my name. I opened two accounts so that my sister could join me and so that I didn't have to work out by myself. Them not accepting the payment for my sister's account is not true because they are both my accounts. My husband would go to make a payment on one of my accounts and when he would ask about my second account the general manager would advise him that we were up to date on that account. A week later we would be charged a late fee on the second account. That's where the late fee is coming in to play. Also, if the second account is my sister's account, why is Knockout Fitness calling and harassing me about the late payment. I have no issue paying my bill. I recently went in to make all payments so that everything is up to date. I even paid all the way through March. The issues lies with the employee giving misleading information. It does not make sense that my husband go in to make the $10 freeze payment on one account and not the other. My husband will testify to the fact that he would even ask about both accounts while he was there. The reason your general manager gave us about telling my husband that both accounts were up to date is that he could not ask for an early payment. So even though the payment for that account was due 2 days later, he would tell my husband we were up to date. As for dealing with some one who is not on the legal contract, there was never any issue mentioned before. Knockout Fitness has been dealing with my husband for the last few months, and without my permission. No one has ever called me or tried to contact me about my husband making my payments and asking questions about my account. He has always relayed to me all the information that was told to him. But again, the issue lies with the business's inadequate information.

In regards to Mrs. [redacted] saying she has done everything she can to provide us what we need is untrue.  We require a utility bill in the case of a move and she tried to pass off a local utility bill as being out of state.  Now she says that her current residence does not require her to pay her own utilities.  This is not something Knockout Fitness made up, this is industry standard that if trying to establish proof of residency, you must have VALID proof of the move.  Mrs. [redacted] has not fulfilled that obligation.  I would welcome any hard evidence of her move and would gladly let her out of the remainder of her contract.  I find it hard to believe that someone who lives in another state cannot provide VALID proof of the move.  If anything she has provided proof that she has not moved.  If at anytime she provides valid proof, we will cancel her contract.

I have spoken with Mr. M[redacted] and we have reached an agreement with how we are going to proceed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The note from the dr stated I should not do any gym activities now or in the future. I DID NOT threaten anybody in any way what so ever, unless you take me saying I will make a complaint to the Revdex.com as a threat. With the note stating no gym activity NOW or in the FUTURE means the dr states I should no longer be a member and partake in gym activity as it could damage my hands further.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]

I spoke with Ms. [redacted] this morning and in fact found a clerical error on our part.  She was very gracious on the phone and accepted my apology.  I have also already processed her refund.   Sincerely,David M[redacted]OwnerKnockout Fitness###-###-####

This member signed 2 different contracts.  One for himself and one for his son.  Both signed contracts are added as attachments.  Our software system allows us to view if and when the email that was sent was opened.  All contracts are emailed to clients and we have checked and...

have documentation that they have been viewed by this member.  So, his claim that he did not know these policies is not valid.  There will be no refund.

Had an extremely long conversation with Mrs. Sh[redacted] she admits to using services that she claims she never signed up for.  She signed a 6 month contract for personal training sessions, she was using the sessions.  She then says that she never signed up for personal training and "someone...

forged her signature" but somehow she admits she was doing personal training with a trainer named [redacted]  We have signed contracts, she admits to using the services.  I will, to show her that we are trying to work with her, cancel out both her membership and her personal training contract.  I will also remove her from our past dues on payments she has defaulted on.  I will not reimburse her for services rendered.  Plus, all contracts require a 30 day written notice to cancel or a 15 day written notice to cancel personal training.  She has not done that on either contract in question, I will once again take the extra step and cancel out both contracts with no late fees or collections.  She has been emailed copies of her contracts, but wants to not follow the contract and have us go by her word.  The contract also specifically states that no verbal agreements of any kind will be acknowledged.  There is a reason why companies use contracts, so that you don't have to decipher what people claimed to have said.  This is a contractual matter that we have gone above and beyond to let her out of contractual agreements.  I consider this matter closed.

I have tried to reach out to the member who issued this complaint and have not received a response from her.  I have reviewed the emails that she has and she was provided the appropriate method to cancel.  She did ask the manager if she could use a different method and the email was not...

responded to.  For that I will grant her that she made an attempt to cancel, just not the way that is outlined in her agreement.  I will have her contract terminated, even though she did not follow the rules and regulations that were told to her and she will not have to pay any chargeback fee that is also outlined in her contract.  She will be taken off all call lists and is officially out of her contract.  I have complied to all her requests and consider this matter closed. Thank you,[redacted]
[redacted] Knockout Fitness

First, my last name is now Buchanan. It was previously Conard not [redacted] and that was my last name upon signing up. I just recently changed my last name to reflect my married name. Second, yes, Anthony did make an exception in taking my written cancellation by email vs by certified mail. However, when I first called to cancel, I was told the only way I could cancel was coming into the gym and cancelling in-person, which is completely false based on the contract. There was no mention of having the option to cancel by certified mail and that was an option I would have been totally fine with. I only saw that was how it goes after reviewing the contract on my own. Lastly, I am not considering my contract as over “when I feel like it is over” as stated in the businesses response. I am considering my contract as over at the end of my 30-day notice, which is 5/7/16 per my conversation with Anthony, the GM, and per the requirement of my contract. The only thing the contract mentions as far as ending a month-to-month membership is the following: “Memberships that roll over to a month-to-month basis require a 30-day written notice via certified mail to the address at the top of the agreement to cancel”. So, again, and as stated in my initial complaint: NOWHERE IN THE CONTRACT DOES IT STATE THAT ANY MONIES ARE DUE AFTER THE CONTRACT IS OVER WHICH, IN THIS CASE IS AT THE END OF MY 30-DAY NOTICE WHICH IS 5/7/16.

I have attached the contract that this member signed 4 times when joining the fitness center.  She also, in her own complaint admits to leaving the facility with a key tag.  So she signs a contract 4 times, leaves with a membership key tag, and claims that she didn't join?  She also...

admitted that she gave us old information as pertaining to cell phone numbers and email addresses.  In our system, we can review to check when an email is sent and opened by the client and she has been opening her emails from Knockout Fitness.  So, to claim that she is unaware is absurd.  We can not keep people from giving us incorrect information or from not responding to our numerous attempts to contact them.  This member signed a 12 month contract, left with a key tag, opened emails from Knockout Fitness.  Yet, is claiming that she never joined.  It is obvious she did and needs to deal with the collections agency.

As the contract simply states, which Ms. Conard or [redacted] is having trouble understanding is that "a 30 day written notice via certified mail to the address at the top of the agreement to cancel which will include one last billing cycle."  Not sure what is so difficult to understand.  It is spelled out very clearly in the contract that she signed 3 separate times.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am confused at this point, if Mrs. [redacted] is caught up on her payment and paid through March, what is the issue?  If she has given her new E.F.T. information and she does not miss anymore payments she will not be contacted again by our collections department or management.  She is more than welcome to begin using her membership again and there will be no issue with her or her sister moving forward.  She had two separate accounts that were not being paid on time per her contracts, it is not harassment when companies try to receive payments that they are contractually due.  Because she was not living up to her contractual obligations does not mean she gets out of a legal contract she signed.  Barring no more payment issues on her part her memberships will remain active.  We have over 3,000 members at our multiple locations and she is the only Revdex.com complaint.  We obviously have 3,000 plus members that do not have any issues with our billing department.

[redacted] and his wife have been members since November 2014. [redacted] was looking to challenge himself in new ways in January of 2015, by adding personal training into his regiment, where he was interested in learning some ground fighting defense. [redacted] enrolled for 2 sessions a month, whom he wanted...

to work with [redacted] our [redacted] coach. After completing his first session with [redacted], [redacted] was under the impression that he just shows up and we have a trainer ready for him. We explained that although we want a system to accommodate same day "drop-ins" (showing up at the gym and just having a personal trainer ready) our personal training structure does not work that way it requires advanced communication. We know that our members can have busy schedules, as did [redacted], and certain times to train work better than others.  After his first PT session he showed up the next week close to the same time as his last session without prior communication, so unfortunately our jiu jitsu coach was not in at the time as he lived in [redacted]. We explained to [redacted] that we were sorry for the misunderstanding on how our scheduling structure works, but if he called and booked a set time, like the mass majority of our personal training clients do, then we would of had a trainer there and ready for a private. Communication and scheduling is extremely important in the fitness industry with over 700 members 30% of which utilizing  the tool of Personal Training, but just like anything there was a system on place to utilize this.  Within the first three months, [redacted] discontinued his Personal Training sessions by giving us proper two week notice. His feelings on having a difficult time finding time within his busy schedule and matching it with the availability of his preferred trainer is valid, but this standpoint is based on feelings that  we weren't as organized or flexible with his schedule during Jan-March. Based on those feelings he filled out the necessary paperwork and understood that although he cancelled his personal training sessions,  he doesn't lose out on the credits he paid for (5credits @ 25/session) that he could utilize as long as he was a member.  It was explained to [redacted] that he is not [redacted]'s client he can work with any of our instructors (maybe one that suits his availability better) It was explained that you cannot just show up and assume we have PT coaches ready for sessions at the drop of a dimeIt was also understood that his sessions never expire as long as he is a memberIt was offered that his wife would also be able to use any of the 5 remaining sessions as well (she was all for this idea)Additionally, Upon receipt of their cancellation on June 16th (3months after his Pt's were initially cancelled) we asked why he would not even attempt to to schedule a PT within his final 30 days,his response was that "it's soured"  furthermore he isn't willing to allow us to book any personal training sessions even after I explained I can accommodate his schedule and his wife's if she wishes to use any of those session. He said our service is not satisfactory to him and he wants only financial reimbursement which equates to a $125 refund of, or he threatened us with negative reviews and lawsuits.